Airportcars Gatwick Reviews 

2,772
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 572 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very helpful, polite, and professional drivers who arrive promptly and ensure safe, comfortable journeys home. People heavily appreciate the efficient booking process, excellent communication, and exceptionally clean vehicles that are readily available immediately outside the airport terminal. Though some customers noted concerns about expensive fares for short trips and occasional instances of impatient or fast driving, the overall service remains dependable. Some reviewers were not happy with steep pricing structures, but many travellers still found the reliable transportation helpful when alternative options completely failed.

What people talk about most

Staff

Consumers find staff to be exceptionally polite, professional, and helpful. Reviewers frequently mention that... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and reliable transport... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing opinions. On one hand,... See more

Delivery service

Clients share ambiguous opinions on delivery service, noting both efficient punctuality and concerning... See more

User experience

Users describe positive interactions with user experience, highlighting smooth, quick, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service at Gatwick Airport. We decided to use this brilliant transfer service after BA cancelled our flight to London City airport. We were able to transfer from Gatwick to Londo... See more

Company replied

Rated 5 out of 5 stars

Efficient, friendly, safe and reliable service that put our minds completely at ease at the end of a very difficult return journey from Spain. We were exhausted after a 7 hour flight delay and we were... See more

Company replied

Rated 5 out of 5 stars

Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comf... See more

Company replied


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,772)

543 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I booked pick up for 2 am and no one…

I booked pick up for 2 am and no one turned up to pick me up.

16 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Oz, we are sorry to hear of this issue, can you please send details of the time and date, along with the pickup address, so that we can investigate in full. Please send details to: bookings@airportcars-gatwick.com

Rated 5 out of 5 stars

Forgot passport. Thank you Airportcars Gatwick!

These guys saved my holiday! After forgetting my passport, I ran up to them asking for a lift home and back to the airport in time to make my flight. The desk quickly sorted me and put me in a car. Ashley was my driver and he quickly got me back home. He acknowledged I was stressed and got me talking and we had interesting conversations to take my mind off it, all while being very professional and friendly. He gave me consistent updates as to when we’d arrive and reassured me I’d easily make my plane. They gave a brilliant service and saved the day. If you’re ever in a bind at Gatwick, or need a lift, look no further!

16 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Theo, thanks for your super feedback. I will pass your comments onto Ashley who i will be seeing this week.

Rated 5 out of 5 stars

Easy straightforward journey

Easy straightforward journey. We live close to the airport and though I do think it’s expensive for the distance we go and the cost has massively increased in recent years was actually cheaper and more convenient than an uber was quoting.

16 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Julie, thanks for your positive feedback.

Rated 5 out of 5 stars

This company is always reliable

This company is always reliable. The drivers are professional and polite. Very easy to book also.

14 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Ac, thanks for your positive feedback.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant service, great price, arrived on time, very friendly driver, fab luxury car. Highly recommended.

12 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Stacey, thanks for your positive feedback.

Rated 5 out of 5 stars

Our driver was polite and professional.

Our driver was polite and professional.
Car was spotless and the journey home was super comfy.
Absolutely satisfied and definitely will use them again!

13 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Valentina, thanks for your positive feedback.

Rated 5 out of 5 stars

Lovely and polite guy

Lovely and polite guy. Trains all canceled. Was double price of uber which was taking time .just wanted to get home and they were there waiting for after midnight

14 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Al, thanks for your positive feedback.

Rated 5 out of 5 stars

We have used airport cars several times…

We have used airport cars several times over the year and prefer them to uber. Their vehicles are always smart, immaculate inside & run well & their drives are smartly turned out, professional and courteous.
I highly recommend

13 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Sara, thanks for your positive feedback.

Rated 5 out of 5 stars

Booking was easy

Booking was easy, driver very helpful, just a little expensive

13 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Karen, thanks for your positive feedback.

Rated 5 out of 5 stars

It was a very long trip from Gatwick…

It was a very long trip from Gatwick Airport to Enfield at 3 am in the morning. There were many road closures and the driver managed to find alternative routes. The total distance increased 50% but they didn't asked for more payment.

The driver was enormously polite.
Thanks for driving us safely to our home.

13 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Bunyamin, thanks for your positive feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly and professional driver.
Choose your service over Uber any day.

13 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Jodie, thanks for your positive feedback.

Rated 5 out of 5 stars

Good service.

Good service.
Good Driver.
Competitive price.
Would definitely recommend

12 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Paul, thanks for your positive feedback.

Rated 4 out of 5 stars

Pricey but fast

It was helpful to have a driver immediately available as it was so late. The price is steep and the driver wasn’t particularly courteous but we got home quickly and comfortably.

12 August 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Mrs Jenkins, thanks for your review, i am sorry that the service was not as you would have wanted.

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