Airtm Reviews 

For the past three months, support has been unable to send me the 6-digit code to my email so I can open my wallet and withdraw my funds.

I was a victim of theft on the platform, and they refuse to take responsibility.

I completed a transaction with one of your cashier users for USD 500, but my money never appeared. I only receive evasive email responses, and they refuse to refund my money. This is fraud!!

My ticket number #3367347
My account is limited. Because someone trying to log in my account from different device and I don't recognize this activity.
But now airtm said we no longer to respond your messages.
I am the only owner of my account.
If airtm needs re verification of my identity. I am ready to provide my government ID to airtm .
Please secure my account. And resume my account.

For mi thats a scam. never received my sepa instant deposit. They never answer tickets, since weeks. Account limited, with no explain.

I can't say anything else. If there's one thing I regret, it's signing up for AirTM.

My Airtm account was blocked without any prior notice or explanation. When I tried to log in, I only received a generic message saying the account was either blocked or deleted, telling me to contact support.
I contacted support immediately and was issued ticket #3348846. Over the past week, I have sent multiple follow-up messages by email and through the live chat. The chat agents have only given generic replies, stating my case is "being processed" or will be resolved "soon," with no specific reason, no status update, and no realistic timeline. My follow-up emails have received no substantive reply at all.
My account holds a significant balance (over $9500) which I cannot access.
Holding customer funds without any explanation or timeline is not acceptable behavior for a regulated financial service. After more than a week of silence and only generic replies, the lack of transparency is the core problem here.
I would update this review if and when Airtm provides a real, case-related response.

My account got limited and I have sent several emails to gimme access to my fund, they never reply!

WORST CUSTOMER SERVICE AND PAYMENT PLATFORM EVER!

Customer service is inexistent, and if you reach on of their guys, specially Fabio, that I met 3 times with my request, you land on a bad mood cretine.

Also they have misleading advertising , that you can get money from europe to his virtual usa account, it happens that is not as they offered.

WORST SERVICE AND MONEY PLATFORM EVER!
CLOSING ACCOUNT RIGHT AWAY

ADVISE: DONT EVEN TRY IT , IS WORSE THAT IT SEEMS.

I have completed over 50 successful transactions on Airtm. In all previous transactions, only my IBAN number was required. Now, an advertiser is withholding my refund of €15.03 EUR and requesting unnecessary personal information that no other advertiser has ever asked for.
Transaction ID: 9797RA48C1FV9A58
Reason for cancellation: "A very long wait"
The support team has failed to resolve this issue. I have full video documentation of all communications.
I have officially filed a complaint with the Federal Trade Commission (FTC).
FTC Report Number: 202627691
I will escalate further to FinCEN and the FBI's IC3 if this is not resolved immediately.

There's no way for you to edit an incorrect detail in your personal information without involving support, which doesn't respond unless you threaten account deletion. Which is also something you need support to do for you if you can't verify your account as a result of the aforementioned error. Once they do respond, and you give them the information they need, they'll send you an email the very next day saying they're following up on their previous communication which has "remained unanswered on your part". Awful service, do not use it.

Someone stole 400 USD from my account, basically all my funds, and transferred to crypto. I've never even received any warning that any transaction is happening. It happened a month ago and I only realized recently. I've decided to delete my account as I don't even hope to get anything back.

I never got my money that I got scammed of years back. They paid half because the fault was they failed to verify users they allowed on the platform and that huge loss affected me till today. Beware!

I have been using Airtm for more than a year to receive payments from Outlier/Scale AI. Everything was mostly fine until I reached the threshold that triggered advanced verification. Since then, my account has been stuck and I cannot withdraw my funds.

The worst part is that there is no clear advanced verification flow in the UI. I completed the available verification steps, but nothing changed. Then I had to contact support and wait several days for a reply. They asked for additional proof of address documents, which I provided. After that, instead of giving a clear explanation, they kept asking me to resend documents in different forms. I eventually sent real utility bills, including full uncropped photos, exactly as requested.

Now more than 72 hours have passed since I provided the latest documents, and I still have no clear status update. I sent many follow-up messages through email, support channels, and social media, but I am basically being ignored. I do not even get a simple confirmation like “we received your documents and they are under review.”

This is unacceptable for a financial service. Around $2,000 of my earned money is stuck in Airtm, and I urgently need access to it for basic expenses like rent. When a platform directly controls people’s money, support cannot just disappear for days.

The experience has been extremely stressful and disappointing. I understand that verification and compliance checks are necessary, but the lack of communication, unclear process, and total silence from support make this one of the worst customer support experiences I have ever had.

Airtm needs to provide clear verification instructions, real status updates, and actual human support when funds are blocked.

My funds have been missing since March 4.

After more than 2 months, the money is neither in my bank account nor back in my Airtm account.

Support initially said the funds were being recovered, but they eventually stopped replying to my emails entirely.

Extremely concerning and completely unreliable experience for a financial service.

I would strongly advise caution when using this service.

I am a fully KYC-verified Airtm user with a 5-star cashier rating and multiple successful cycles on the platform. I'm writing this for anyone evaluating Airtm, because what happened to me matters before you fund your account.

In March 2026, I used USDC 597.13 to conduct Amazon gift card exchanges through Airtm's marketplace — standard P2P trades with cashiers who had active, passport-verified profiles. The gift cards turned out to be fraudulent: they were reported to Amazon as unauthorized after the trades completed, and my Amazon balance was progressively drained from $982.31 to $287.15, continuing to drop every time I checked.

Multiple cashier accounts — from Venezuela, Mexico, and the Dominican Republic — coordinated this operation inside Airtm's own verified marketplace. One profile alone went from a very low transaction count when I started trading to accumulating 173 transactions. That is not a random bad actor slipping through. That is a sustained, high-volume scheme running inside a platform that claims to vet every user with a passport.

I documented everything: 12 transactions, 7 directly linked to the fraudulent cards, with full Airtm transaction IDs. I was explicit in my request: I was not asking for gift card replacements. I was asking for the restitution of the USDC I deposited and used in trades that were part of a fraudulent operation running inside their system. Airtm's first response cited their chargeback clause, declared the transactions "completed successfully," and closed the discussion. They also provided me with the email addresses of the cashier accounts involved — and suggested I contact them directly to "seek their cooperation."

Airtm's official response to a verified user defrauded through their marketplace was to hand over the scammers' contact details and suggest I sort it out with them personally. In the same message, they confirmed those accounts had been suspended — an implicit admission of fraud — while simultaneously insisting the transactions were legitimate and the loss was entirely mine.

I escalated formally, asking for review by their Risk or Compliance team. The final response ignored every argument and offered me a list of tips for trading gift cards more safely in the future — advice sent to someone who had already lost their funds and documented the scheme in detail. The tickets are now marked "resolved." They are not resolved.

Here is the contradiction Airtm cannot explain: they suspended the accounts involved, which confirms they identified fraudulent behavior. They simultaneously insist all transactions were "completed successfully" and the problem is the user's alone. Both cannot be true. If the trades were legitimate — why suspend the accounts? If they were fraudulent — why does the user absorb the entire loss?

Airtm's verification is marketed as a core safety feature. When it failed — across multiple accounts, running a coordinated operation — their answer was to cite their terms and close the case. Factor that into your decision. Case reference: #325007091.

I had an extremely disappointing experience with Airtm's customer support.

I reached out with a simple question about becoming a cashier and account verification, but instead of receiving helpful guidance, I was met with sighing, blame, and sarcastic remarks from the agent named Vu. When I pointed out that the conversation felt unprofessional, the agent responded with 'You done?' - which is completely unacceptable behavior from a customer-facing representative.

For a company that handles people's money and financial transactions, this level of disrespect and incompetence is alarming.

I would not recommend this platform to anyone who values basic customer respect and professionalism.

If I could leave a 0 star review I would.
Because these guys permanently suspended my account with my money inside for no reason at all and I wish I had actually read reviews before leaving my work payment in the account. They were quick to respond closing my account but wouldn’t respond to me requesting the withdrawal of my funds.
I require to know when my money will be sent or when my account will be unblocked for me to withdraw.
Hello support team my ticket number is 3293695 I am requesting for my funds to be transferred to me or account opened for me to withdraw my money and you can do whatever as this is looking like such a big scam.
I want my money back!

Airtm pushes a 50% first-deposit bonus but buries the fact that their virtual Visa cards are region-locked, and by transfering the money which I don't pay for at all with other services they charge a whopping 22.5% FEE, which would almost fully nullify that "fake" 50% cashback bonus. You deposit funds expecting a usable card, only to find out you have to jump through P2P hoops—like routing to PayPal or a local bank—just to access your own money. The UI also creates unnecessary friction with a confusing split between USD and EUR accounts.

What makes this truly unacceptable is the irreplaceable time and energy I wasted going through their invasive KYC process. I submitted official documents and a face scan to get fully ID-verified, and filled out an extensive profile because they dangle the promise of "job opportunities and projects." It’s a complete bait-and-switch. I am furious that I handed over sensitive personal data and identity documents to a platform that hides its core limitations until after they've harvested your info. Be transparent about regional limits before hoarding user data.

Got paid from outlier and Airtm blocked my account shortly after with my hard money still stuck. More than 1k USD of money I earned through sleepless nights remained blocked by Airtm with no response from them.

For no reason, Airtm just suspended my account without any explanation of what I did wrong. I have almost $450 USDC of my hard earned money from working tirelessly and relentlessly as a Freelancer. There’s no even an option to withdraw my money. Is this a scam platform? If I had read the reviews on trustpilots I would have used my PayPal