The order did take a while, while processing, however once I messaged customer service they did reply quite quickly and properly explained to me how Second Reservation worked. The shipping was quick a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I just received my package today 10/15/25 and it was in perfect condition!! However, it did take about a month or two to arrive due to delivery delayes. I ordered this plush on 7/31/25 and I waited ab... See more
Company replied
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... See more
Company replied
The staff are very communicative and willing to help with orders. I had to seek a refund, but only because my country made shipping my order to me Practically impossible. The staff were willing to wo... See more
4.1
Great
391 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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I needed support to change a shipping…
I needed support to change a shipping address for a pending order and they solved the issue within the day. The customer service is kind and trustworthy, as they listen and don't just give cookie cutter answers. Waiting for my plushie now! :)
23 June 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for sharing your experience with our Support Team and we're happy that they were able to assist you with your ticket! We can't wait for you to get your order~
Thank you a looooot
Thank you, every thing is perfect, to order, to follow, and to receive. I would never have the chance to get this product if you didn t exist
23 June 2025
Unprompted review
Reply from Aitai☆Kuji
We're so happy when we are able to provide popular items for fans to enjoy! We hope you will continue to shop with us for any of anime and video game merch~
They never bought my item and didn't tell me ;-; Now it's too late.
I ordered a Vanitas Ring from Mochijun's 25th anniversary pop-up store through Aitai Kuji in January. It was supposed to arrive in May. While friends who ordered through other sources had already received theirs, I heard nothing.
After contacting customer service in June, I learned that my order had never been placed due to a one-per-person item limit. However, I was never informed of this. Had I not reached out, I would never have known. This delay meant I missed the final chance to buy the item elsewhere, as I only found this out 3 days before the event ended.
I received a refund quickly, but the lack of communication caused me to lose something I really cared about. If you really care about the item and need clear communication, please be cautious.
This was my first and last experience using Aitai Kuji.
I’m sharing this to help other fans avoid the same heartbreak. Be vigilant and stay in touch with support if you choose to order through them and ensure your order is fufilled.
15 June 2025
Unprompted review
Reply from Aitai☆Kuji
We humbly apologize for the circumstances that affected your first order experience with us and completely understand your frustrations! On-site event items often times have strict purchase limits that require our team to visit on multiple occasions to fulfill customer orders.
For the Pandora Hearts x The Case Study of Vanitas Marui 20th Anniversary POP UP SHOP Journey Through Blue Vanitas Ring is a limited item that our team can only purchase 1 per pickup. Thus, it takes us several visits to pick up orders from the Tokyo and Osaka events.
All on-site products and our FAQ include disclaimers that in the event items cannot be picked up at the time of an event, often times a general release will be announced at a later date, and orders will continue to process until the items are all fulfilled: https://aitaikuji.com/faq/. This is confirmed by the PH15th official website stating in their bio that items from the event will be announced for a general release: https://x.com/PH15th.
We offered an option to refund the order, as you stated you wished to no longer wait for the item. We again apologize for the delays and hope for your understanding regarding the on-site order processes and disclaimers stated on our store. We appreciate your understanding and hope you have a great day!
Received the delivered box mildly…
Received the delivered box mildly roughed up, some of the items container inside were rough up. Thankfully the items inside were intact but there was fear of them being broken/damaged
20 June 2025
Unprompted review
Reply from Aitai☆Kuji
We are sorry to hear that your package was damaged during transit! Unfortunately, we do not handle the transit and delivery of packages, as it is carried out by shipping couriers.
Items sourced from China may include packaging flaws. Please refer to the "What should I do if the items in my package were damaged or lost in transit?" section in our FAQ for further information: https://aitaikuji.com/faq/. Please send our Support Team a ticket that includes photos of the packaging and we can confirm if the packaging was affected by this: https://aitaikuji.com/contact/.
We appreciate your understanding and hope you have a great day!
Quality items at a decent price
Quality items at a decent price. Shipping is reasonable and everything was well packaged!
18 June 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review and we're happy that you were happy with your shopping experience! We hope you will continue to choose Aitai☆Kuji for your anime and video game merch~!
First time buyer!
As a first time buyer, I was curious how my experience would be, or if it was a scam site. Whenever I had a question, or concerns about my order, they were able to answer and offer reassurance via email. All I had to do was wait and see.
I had pre-ordered a product and, while it took a bit to get to their warehouse after their presumed release date, I received my item within a week of it shipping out, which was unexpected (thanks Japan and Canada). Everything came in great shape and nothing was broken or dented! I will definitely be buying from Aitai Kuji again in the future! Thank you!
11 June 2025
Unprompted review
Perfect service
Perfect service, fast shipping. Excellent as always. I will order again.
11 June 2025
Unprompted review
Received the item in good condition
Received the item in good condition. Customer service is patience and helpful.
4 June 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy to hear you were satisfied with your purchase and that our Support Team was able to assist you! Thanks for choosing Aitai☆Kuji and hope you will continue to choose us for any anime and video game merchandise!
Satisfied with experience
I received my order! I also contacted customer service for questions and received a quick response. Thank you.
13 May 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review and we're glad that our Support Team was helpful with any questions you had! We hope you'll shop with Aitai☆Kuji again in the near future!
General Experience with Aitai☆Kuji over the last year
This is my fourth or fifth order from Aitai☆Kuji by now and every single time the whole process from ordering to delivery goes through flawlessly.
Customer Service also responds rather fast and in a quite positive manner to any inquiries like my Address-change or asking about a Preorder.
I can and will keep recommending the Store to anyone seeking merchandise from Japan.
Keep up the good work folks♡
3 June 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for continuing to shop with Aitai☆Kuji! We are always happy when customers are satisfied with all the services we can provide to ensure a successful purchase experience! We look forward to assisting you in any future orders you may have with us~!
Scam website, Do not order on here
Scam website. the Item I received was damaged even before it was sent out. I tried to email them back in january, they have now ignored all my emails in order to resolve the issue. No way for charge back since the item was a preorder item, they sent it out pretty late after the item was actually released. They made up excuses saying they had to contact the manufacturer on what to do. I have been waiting for 5 months for a response, they no longer reply to my emails on the defective product they sent me.
20 January 2025
Unprompted review
Reply from Aitai☆Kuji
We humbly apologize in advance for hearing that you received a defective product! We have investigated the issue further, and it is indicated that our team attempted to contact the supplier for a possible replacement for the defective Honkai: Star Rail miHoYo Dan Heng Collection Top. Unfortunately, we did not receive a follow-up option for the top from the supplier, and we apologize for this great inconvenience.
Due to the situation, we request you to send the item back to our warehouse with reimbursed shipping, and upon receiving it back in our warehouse, we can offer a refund for the item! Alternatively, if you want to keep the item, we can offer a partial refund for half the price of the top. To proceed, we kindly request you to submit an inquiry with our Support Team: https://www.aitaikuji.com/contact.
Once again, we humbly apologize for this great delay and look forward to hearing from you soon.
Brilliant
Cannot fault them! The figure arrived to me in perfect condition and was posted very soon. It was a pre-order so obviously took a bit longer than items in stock. Would definitely recommend and use again
14 May 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy to hear that you were satisfied with your shopping and shipping experience with us! We hope you will choose to shop with us again in the future~
Great Quality Service and Support
Received my order within 10 days of resolving an issue with an unavailable delayed product. Acquired a FFXIV Keychain and Meister Quality Figure Omega.
100% would recommend
13 May 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review, and happy that our team was able to assist you with the delayed product! We strive to provide the best service available to ensure each customer ends up satisfied with their purchase~
Wonderful experience!
My small preorder was entered into one of their raffles, and I won a Zodiark & Hydaelyn statue from FFXIV. It shipped with the preorder and arrived today. Great at communicating when orders are shipped and everything arrives safely!
6 May 2025
Unprompted review
Reply from Aitai☆Kuji
Thank you for participating in the Zodiark & Hydaelyn giveaway and congratulations on winning the figurine! We hope you will choose to shop with us for any Final Fantasy XIV merchandise in the future!
Great customer service
I made a mistake while ordering that was 100% my fault, but they were still willing to help me fix my order. Shout out to Claudia for responding so fast!
6 May 2025
Unprompted review
Reply from Aitai☆Kuji
We're glad that our Support Team was able to help you resolve the issue with your order! We hope we will be able to assist you again in the future for any orders you may place with us~
Good experience!
I ordered a couple of items back in December, and while it did take some time for all of the items to be acquired (which they graciously updated me about, and offered to refund a part of the order if I so decided), once they were shipped out, they arrived pretty quickly, and they were very cute. I'm thankful for the nice customer service person I talked to (hi Claudia!) and the affordability of my purchase, especially compared to other online stores. I'll be checking this place out again sometime in the future :)
30 April 2025
Unprompted review
highly recommend this business
highly recommend this business,quick delivery, product meet my expectation.
18 April 2025
Unprompted review
First time ordering
First time ordering from here, and everything went great. Communication was clear, the product arrived in perfect condition, and in a timely manner (considering it was coming from Japan--I expected it to take a few weeks, and that it did). Will definitely be coming back!
29 April 2025
Unprompted review
great customer service
Great customer service, very transparent when an issue happen with regards to a supplier issue. Gave me multiple options and responded promptly.
24 April 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy to hear our Support Team was able to help you with any questions you had about your order! We always strive to offer the best options to resolve any questions customers may have. We look forward to assisting you again in the future~
Worst experience buying online
Worst experience buying online. Not only did my package take forever to ship, somehow they messed up the address and it was hell to be able to track down the package and get it. The cherry on top is the package was all banged up as well. First and last time buying anything from this website.
22 April 2025
Unprompted review
Reply from Aitai☆Kuji
We appreciate you leaving us a review of your order experience with us and we take your feedback very seriously! We kindly request you to please send us attached photos of the packaging for your item and we can confirm if the damage was inflicted by the shipping courier to which you can file a claim for damage with USPS.
By looking at your order details, we can confirm that there was no request for an address change to which we shipped the order based on the details with which the order was originally submitted. There does not seem to be any issue on our end as we input your data for shipment based on the order details.
We can confirm that your order for the Ichiban Kuji Tamagotchi Puchipuchi Omisecchi Kuji INDIVIDUAL PRIZE Tamagotchi Connection Limited Edition was correctly shipped as the item was released at the end of March 2025, and your package was shipped shortly on April 4, 2025. Our store clearly indicates that shipping times for Registered Air Mail packages may take around 7-10 business days or longer to deliver (https://aitaikuji.com/shipping).
For any other issues on the order, please submit the request for details with our Support Team and we can assist you further: https://aitaikuji.com/contact. We thank you for your understanding in advance!
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