The product itself if brilliant and keeps me dry all day even in this hot weather but my only issue is, when I want to reset my order to extend the delivery date, for some reason I’ve ended up with an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AKT deodorant is genuinely an amazing product with no chemicals or harsh ingredients. My only issues is the re-ordering of products is a little tricky to reset your next delivery date & I ended up wit... See more
Company replied
The product delivery etc are very good, if quite expensive; however, the email marketing from AKT is remorseless. I don’t mind the odd email with new offers etc but I must get an email every few days.... See more
Company replied
What an incredible product, I have been using for sometime now and use the Onsen deodorant and matching body wash concentrate and conditioning balm. What a scentband works like a dream, no stainin... See more
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Company details
Written by the company
Tried, tested and approved by London's West End performers, AKT is a premium, natural deodorant that is truly... BORN TO PERFORM. AKT is designed with efficacy, strong environmental ethics, and premium fragrances at its forefront. All our formulations are made in the UK and packed into our signature, vibrant, plastic-free packaging.
Contact info
United Kingdom
- www.aktlondon.com
4.3
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Love AKT
Love AKT, love the customer service and that the company use natural ingredients. I also am very sensitive to scents so I love that there is a scent free deodorant.
I have just bought the Konjac sponge and it’s nice but would love an option with a deeper exfoliation.
31 May 2026
Unprompted review
Reply from AKT London
Thank you for such a lovely review. We’re delighted the fragrance-free balm has been a gentle, five-star performer for your sensitive skin and that our Front of House team has looked after you too ✨
And noted on the Konjac Sponge feedback! A deeper exfoliating performance is a brilliant suggestion, and we’ll absolutely share it with the team backstage.
Easy to alter standing orders ,very…
Easy to alter standing orders ,very quick delivery. Love the deodorant ,even during this “ heat wave “ ,being menopausal and going to the gym it works!!!!!
Still gentle to skin to use after a shave ,can’t praise it enough …. Apart from I need to add that I love the scents !🤩
2 June 2026
Unprompted review
Reply from AKT London
That’s what we call a five-star performance 👏
We’re so delighted AKT is keeping you feeling fresh. Music to our ears. Thank you for such a glorious review ✨
Excellent product
Excellent product works so well and such good ingredients. No nasties and no smelly pits anymore.
7 April 2026
Unprompted review
Reply from AKT London
Thank you for the five-star review. “No smelly pits anymore” is exactly the kind of standing ovation we love to hear 😌
Delighted AKT is performing beautifully for you — without the nasties, and without breaking character.
Had an email about a discount on the…
Had an email about a discount on the deodorant balm and managed to snag myself 2 of my favourite scent including free delivery
This balm is the only thing I’ve found to deal with my perimenopausal armpits and other sweaty bits! I love it and recommend it to all of my friends that I went to school with. I also have rubbish skin that hates a lot of normal deodorants so this was a find in a million!
Not only was delivery free but it was quick too
Many thanks for helping a sweaty hormonal blob survive a difficult time in her life ❤️
Ordered 26/05 and delivered 28/05
28 May 2026
Unprompted review
Reply from AKT London
Thank you so much for this glorious review ❤️
As fellow performers under pressure, we know sweaty moments can really knock your confidence — so hearing AKT is helping your perimenopausal pits and “other sweaty bits” stay calm, dry, and happy means the world to us.
Delighted your favourites made it back onto the stage with speedy delivery too. Here’s to surviving the hormonal chaos together, without breaking character. Ever.
Reply from AKT London
Thank you for the lovely review. Great service, fabulous products, and a punctual delivery? That’s the kind of five-star performance we aim for every time ✨
Communications about order
Communications about order, time to change order, and then delivery information is very good....and product excellent
29 May 2026
Unprompted review
Reply from AKT London
Thank you for the wonderful review. We properly care about keeping our cast in the loop every step of the way, so it’s lovely to hear the order updates, delivery, and product all delivered a five-star performance ✨
The box and tube are very oily and it’s…
The box and tube are very oily and it’s like the ingredients have separated. I have emailed and tried to get in contact but nothing has come of it.
26 May 2026
Unprompted review
Reply from AKT London
Hi there, we’re really sorry to hear this, that’s absolutely not the performance we expect from our products, or our Front of House team.
The oily texture does sound like the formula may have separated during transit, and we completely understand how disappointing it is not to have heard back after reaching out. Please do email us again at customer@aktlondon.com with your order number and a photo if possible, and we’ll make sure this gets properly resolved for you.
I made an enquiry about changing my…
I made an enquiry about changing my subscription. The replay I received was quick and clear. No action needed after.
1 June 2026
Unprompted review
Reply from AKT London
Thank you for the lovely review. We’re delighted our Front of House team could get your subscription sorted with a quick, clear reply - no encore required ✨
I have been using AKT since 2021
I have been using AKT since 2021! It has never disappointed me... I just love it. The best out there. The only part I am not happy about is that it doesn't deliver to Pakistan anymore. So my orders have to go through people, who are kind enough to bring my yearly supply.
Oh yes, once tube lasts you forever!
25 May 2026
Unprompted review
Reply from AKT London
We're so happy AKT has been part of your routine, and we truly appreciate you finding ways to keep stocked up. 🧡
Another great deo balm from AKT
Another great deo balm from AKT! I keep on trying different scents and honestly, they are all great, they smell divine and what's most important - they work like nothing I ever tried before. I'm sure that I won't ever go back to my usual, old deodorant. Overall experience 5⭐. Managing subscription is super easy, delivery super fast. All great 😃
31 May 2026
Unprompted review
Reply from AKT London
We're so happy you're enjoying exploring our scents and that AKT has become your go-to deodorant. It's great to hear your subscription experience and deliveries have been seamless too. ⭐😊
Great product. 1st Class company to deal with.
Brilliant product. Smells lovely and natural and really works. The customer care is also outstanding and they were quick to respond to resolve an issue that I had. Would recommend.
27 May 2026
Unprompted review
Reply from AKT London
Thank you so much for the lovely review.
We’re so happy to hear you’re enjoying the product and that it’s working so well for you. Hearing that our customer care stood out too genuinely means the world to us — we always want our customers to feel looked after from start to finish.
Thank you again for the recommendation and for supporting AKT!
Excellent product
Excellent product well worth the money! Easy to order and quick postage.
30 May 2026
Unprompted review
Reply from AKT London
Thank you so much for the lovely review.
We’re so happy to hear you’re enjoying the product and that everything from ordering to delivery was smooth and speedy for you.
Really appreciate the support and thank you for being part of the cast!
Fresh as a Daisy.
It certainly does what it says and stays fresh throughout the day with no signs of irritation. Served me well in the heat of Marrakech. Been using it for a few months and definitely adding this to my morning ritual. 🫶💚🫶
4 May 2026
Unprompted review
Reply from AKT London
Great to hear Annerlie! Thank you so much for your kind words x
AKT is emailing asking for reviews of…
AKT is emailing asking for reviews of the product before actually dispatching the product. Why?
29 May 2026
Unprompted review
Reply from AKT London
Sorry about that confusion!
Our review emails are automated based on the estimated dispatch timeline, so occasionally they can arrive a little early if there’s a delay between order processing and the parcel physically leaving the fulfilment centre.
Definitely not intentional — we completely appreciate how odd it looks being asked to review something that hasn’t even arrived yet.
This has ruined all of my daily t shirts
This has ruined all of my daily t-shirts. It’s left a horrible wet stain, that’s impossible to come out. It looks like I’ve been sweating before I’ve ever wore my t shirt. 5 Uniqlo t shirts binned at £20 each. If you want to bin your items. Buy this, it’ll give you an excuse to bin some stuff.
Rubbish.
28 May 2026
Unprompted review
Reply from AKT London
Hello Cameron,
I'm sorry to hear about your experience. I know we are emailing about this separately with you, but just to reiterate that our formula’s designed not to stain clothes. If you’ve noticed white marks, these usually appear when clothes go on too soon after applying. They’re often easy to lift with a damp cloth or in the wash. For best results, we recommend giving the balm a moment to absorb and settle into its powder finish before dressing.
Other marks, like yellowing or darker patches, are often down to the body’s natural chemistry. Sweat contains pigments (such as lipofuscin) which can cause yellow, green or brown stains, and this can vary depending on things like diet, stress or lifestyle. Occasionally, reactions with other products (like skincare, detergents or perfumes) can also lead to discolouration.
All of our products are thoroughly tested — and if any ingredient had the potential to stain, we’d be required to flag that clearly on our packaging.
Poor Service
I returned an item, almost 30 days after receiving confirmation that AKT had received the item, I still hadnt received a refund. After emailing they finally initiated a refund but no acknowledgement of their poor performance or an apology. Left unimpressed and with the impression this may happen regularly with other returns
26 May 2026
Unprompted review
Reply from AKT London
Thank you for taking the time to share your experience.
We’re really sorry to hear how frustrating the returns process felt for you, especially after waiting so long following confirmation that your return had been received. We completely understand why the lack of communication and apology afterwards left a poor impression.
This definitely isn’t the experience we want anyone to have with AKT, and we’ll absolutely be passing this feedback onto the wider team backstage to help us improve both our response times and communication around returns moving forward.
Thank you again for your honesty and for giving us the opportunity to reflect on where we fell short.
Used to be really good
Used to be really good, but the service has gone downhill badly.
I tried placing an order over the course of three days using mobile, my work PC, and my home PC, but the website constantly froze or got stuck in loops. In the end, I spent more than 30 minutes on live chat trying to get help before giving up and ordering elsewhere.
This isn’t the first time either. Last month I had two separate orders within the same period, both with similar issues, although thankfully they were eventually resolved. Unfortunately, the amount of time and effort it now takes just to place an order simply isn’t worth it.
The whole system feels broken — you can’t log in properly, password resets send you round in circles, and the website repeatedly jams up. Really disappointing considering how reliable the service used to be.
27 May 2026
Unprompted review
Reply from AKT London
Thank you for taking the time to share this feedback.
We’re really sorry to hear how frustrating the experience has become, especially as a long-time customer who previously found the service reliable and seamless.
We completely understand why this left you disappointed, particularly as you’d already encountered similar issues recently with logging in, password resets and the website performance overall.
Please know we’ll be passing all of this feedback onto the wider team backstage. The detail you’ve shared is genuinely helpful for us in understanding where the customer journey is currently falling short and where improvements are needed.
Thank you again for your honesty, and we’re very sorry we let you down here.
Impressed
I have tried various deodorants so tried the sample pack and was impressed from the first use!
Wasn’t sure about applying with fingers but it has been fine
So far so good and the big test is now with this mini heatwave……so far so good and really impressed 👍🏼
20 May 2026
Unprompted review
Reply from AKT London
Thanks so much for sharing this, we’re so glad the Discovery set made a great first impression! 😊
We totally get the hesitation around applying with fingers at first, but it’s great to hear you’ve settled into it easily. And surviving a mini heatwave is definitely the ultimate test! 🔥
Really appreciate you taking the time to let us know, so pleased it’s working well for you so far.
Service failure
Whilst I love this product the latest event for me has and will put me off buying again. Due to circumstances I am not around to use the next order. On Friday at 05.24 I received an email advising my next order was due but I had until 9am to amend it - I went into the link which navigated everywhere but to amend the order. When I finally got in ( the time was 7.03 when I spotted the email) it said the window for amendment was no longer open. And said there is 1.5 hours left to amended / edit an order. Who really reads their emails at 5.24 in the morning. This is a way to trap people to send early emails which have a very short time scale to amend - I have emailed AKT and my bank about this but nothing from AKT at all. Well I lie I received a thank you for my order. Now it seems everyday I get something from them like marketing info - pretty disgusting
UPDATE - yes I was sent a reminder 3 days before which clearly I didn't see and I have explained the personal circumstances I face- however the point I'm trying to make is the "then" email gave me the final chance to amend my order which was not valid - regardless of how many reminders may or may not have been sent you should not send emails giving a time frame to edit order only to find "the window is closed" yet you are within time. Like I say I like the product but the admin not so much - refund has been offered as a result of my query eventually so that's good for me so thank you
22 May 2026
Unprompted review
Reply from AKT London
Hi Carla,
Thanks for your review. We sent you a reminder 3 days before the order was processed. So sorry you missed this. Do reach out to the team if you need any assistance in returning your order.
Take care,
Excellent product!
Started using their deodorant balm last week. In the past with every other product I've needed to reapply and I'm still not fresh by the end of the day. So this product has solved that. I've applied once in the morning and during this hot weather, not smelt. It's lasted through the night as well. Highly recommend!
24 May 2026
Unprompted review
Reply from AKT London
Thank you so much for this amazing review.
Hearing that AKT has kept you fresh all day — even through the hot weather and overnight — is exactly what we love to hear. We’re thrilled AKT has been such a game changer for you.
Really appreciate the recommendation and welcome to the cast!
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