Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The table arrived in prefect condition and as described in the advert . I spoke to a courteous knowledgeable agent about the finish on the table before ordering . I have bought Alexander Rose gard... See more
Company replied
The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... See more
Company replied
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... See more
Company replied
Company details
- #84 of 123 best companies in Garden Furniture Shop
- #53 of 77 best companies in Outdoor furniture shop
Written by the company
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Contact info
Victoria Road 59, RH15 9LE, Burgess Hill, United Kingdom
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.4
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fair products, delivery and customer service could be better
Bought 2 parasols of different design but matching colours. Generally pleased with the quality of the parasols. However, delivery driver didn't want to lift the 50kg base off the lorry himself so I had to do it. Unfortunately the parasol covers were different colours - one very light and one grey - as small issue perhaps but frustrating as we had hoped that a company like Alexander Rose would nail this attention to detail given the money spent. I contacted customer services who were pretty unhelpful and blamed the factory.
18 July 2025
Unprompted review
Reply from Alexander Rose
Dear James,
Thank you for your honest feedback. We're really pleased to hear you're happy with the quality of the parasols, but we're sorry to learn about the delivery experience and the mismatch in the parasol covers. We completely understand how frustrating that must have been, especially when you were expecting everything to match perfectly.
We also regret that your initial interaction with our customer service team didn’t meet expectations. That’s not the experience we aim to provide.
A member of our team will be in touch shortly to help resolve this for you. We appreciate your patience and the opportunity to make things right.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Hi John,
Thank you so much for your kind words. We're thrilled to hear you found our service efficient and our products high-quality. Your feedback means a lot to us and motivates our team to keep delivering the best.
If there's ever anything more we can do for you, please don't hesitate to reach out.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Sarah,
Thank you so much for your excellent review. We're absolutely delighted to hear you had a great experience. Your support truly means a lot to us.
Best regards,
Alexander Rose Team
Torino Bistro Set
Excellent quality, well packaged and easy to assemble as only the table required screwing together
Good communication from Courier
Really pleased
4 July 2025
Reply from Alexander Rose
Dear Clarke,
Thank you so much for your lovely review of the Torino Bistro Set! We're thrilled to hear that you're pleased with the quality and found the assembly process straightforward. It's also great to know the courier communication met your expectations - we’ll be sure to pass that feedback along.
We hope you enjoy many relaxing moments with your new set!
Best regards,
Alexander Rose Team
Bought a parasol and base to go with…
Bought a parasol and base to go with the Alexander Rose table I already have. Delivery a bit on the slow side but very happy with my purchase
26 June 2025
Reply from Alexander Rose
Hi Marie,
Thank you so much for your feedback and for choosing us for your parasol and base! We're really pleased to hear you're happy with your purchase and that it complements your Alexander Rose table.
We appreciate your patience with the delivery time and are always working to improve our service. If there's anything else we can help with in the future, please don't hesitate to reach out.
Best regards,
Alexander Rose Team
Quality of chairs good, and delivered quickly.
Very pleased with delivery of two chairs, quality of wood and finish very good, and easy to assemble. Parcel arrived on date provided and was very well packed.
27 June 2025
Reply from Alexander Rose
Thank you for the great feedback - we’re delighted to hear you’re pleased with your chairs. It’s great to know the quality stood out and that delivery, packaging, and assembly all met your expectations.
We appreciate you taking the time to share your experience, and we hope you enjoy your new chairs.
Best regards,
Alexander Rose Team
Love my lounger.
Lounger arrived very quickly.very well packed to avoid any damage.
Love it!
Matches our table and chairs purchased many years ago and still looking lovely. Let's hope the sun continues to shine.
27 June 2025
Reply from Alexander Rose
Dear Angela,
Thank you so much for your wonderful review! We're delighted to hear that you love your new lounger and that it arrived quickly and safely. It’s fantastic to know it matches your existing set so well!
Here’s hoping the sunshine sticks around so you can enjoy it even more! If you ever need anything else, we’re always here to help.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Isobel,
Thank you so much for your kind words! We're thrilled to hear that you found our staff helpful - we’ll be sure to pass your feedback along to the team.
If there's anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Helpful when I telephoned to ask about…
Helpful when I telephoned to ask about the product and delivery very good, also products as seen and highly delighted .
20 June 2025
Reply from Alexander Rose
Dear Sue,
Thank you so much for your lovely review.
We’re so pleased to hear that you found our team helpful and that you’re delighted with both the service and the products. It’s always great to know when everything meets expectations.
Thanks again for your support.
Best regards,
Alexander Rose Team
Unfortunately the Companion Set Cover…
Unfortunately the Companion Set Cover wasn’t available when I called but the customer advisor was able to say when a delivery was scheduled so I placed the order. As advised I got word that item was in and would be posted next day. Excellent service! Item was as described and appeared to be of a good quality material and will protect Companion Set from winter weather for many years to come. Good value item.
13 June 2025
Reply from Alexander Rose
Dear Martin,
Thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that our team was able to assist you with the Companion Set Cover and that everything went smoothly from order to delivery. It’s great to know the item met your expectations and that you found it to be good value and quality, especially for protecting your set through the winter months.
Your feedback means a lot and helps us continue to provide the best service possible.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Wayne,
Thank you so much for your kind review - we truly appreciate you taking the time to share your experience.
We're so pleased to hear everything arrived just as expected and that you were happy with the speedy delivery.
If there's anything else we can help with in the future, don't hesitate to reach out!
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear EJ,
Thank you so much for your great review!
We really appreciate you taking the time to share your experience. It's fantastic to hear that you were happy with the quality of our work and how quickly we responded.
We're always here if you need us again.
Best regards,
Alexander Rose Team
Top Notch Table
Purchased this table to go with existing chairs we had from a different company.
Forrunately matches really well and so pleased with the high quality of it.
Only problem was getting it through the front door so fortunately had to lift over neighbours garden fence.
20 June 2025
Reply from Alexander Rose
Dear Sally,
Thank you for your lovely review! We're so pleased the table pairs well with your existing chairs and that you're happy with the quality - we take real pride in that.
Sorry to hear about the challenge getting the table through the front door, but glad you found a creative way around it! We hope the table is now enjoying its new home.
If we can help with anything else, just let us know.
Best regards,
Alexander Rose Team
Excellent service
13 June 2025
Reply from Alexander Rose
Dear David,
Thank you for your kind words - we're thrilled to hear you had a great experience with our service! It truly means a lot to us.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Alexander Rose Team
Superb service…
Telephoned Discussed and made purchase. Very good as internet is very poor here
13 June 2025
Reply from Alexander Rose
Dear Michael,
Thank you for taking the time to share your feedback. We're glad to hear that you had a smooth experience over the phone. It's great to know we could assist you in making your purchase easily.
If you ever need anything else, we're just a call or message away.
Best regards,
Alexander Rose Team
Cost us to return an unwanted order that wasn’t our fault
All fine except misinformation given in ordering that no parasol cover was included when there was. We then ordered another cover which was refunded but we had to bear the cost of return postage which I found a bit poor. The quality of the parasol and base are far less than the last one we had - thinner pole and flimsier parasol.
11 June 2025
Reply from Alexander Rose
Dear Jeremy,
Thank you for your feedback. We're sorry to hear about the confusion regarding the parasol cover and the return process, we understand how disappointing that must have been.
A member of our customer service team will be reaching out to you directly to investigate the return costs and help resolve the issue.
We also appreciate your comments on the product quality, and we’ll be sure to pass this along to our product team for review.
Thanks again for taking the time to share your experience.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Richard,
Thank you so much for your kind review. We're thrilled to hear that you were pleased with the quality of our items, the prompt delivery, and our communication.
Your feedback means a lot to us and motivates our team to keep delivering great service.
We look forward to serving you again soon!
Best regards,
Alexander Rose Team
Lovely bench and easy to put together
Apart from not getting my surname correct and not getting an accurate delivery time, I’m very pleased with my bench and easy to assemble!
11 June 2025
Reply from Alexander Rose
Dear Hilary,
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with your new bench and found the assembly process straightforward.
We sincerely apologise for the inaccuracies regarding your surname and the delivery schedule. This is not the experience we want for our customers, and we appreciate you bringing these matters to our attention. We’ll be sure to pass this feedback along to help improve our service.
Thank you once again for your review. We hope you enjoy your bench for many years to come.
Best regards,
Alexander Rose Team
Good quality
Good quality, well made and lots of choice. In all a totally great service.
10 June 2025
Reply from Alexander Rose
Dear Keith,
Thank you so much for your kind words. We’re glad to hear you were happy with the quality and craftsmanship, and that you appreciated the variety we offer. It's always our goal to provide a great experience from start to finish, so your feedback means a lot.
Looking forward to serving you again soon!
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Matthew,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and speedy experience picking up your new umbrella. We hope you enjoy your new umbrella, and we look forward to seeing you again!
Best regards,
Alexander Rose Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.