Alexander Hall Mortgage Advisers Reviews 

6,974
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their exceptional professionalism, transparent approach, and clear communication throughout the entire property buying journey. Many individuals emphasize that brokers provide reliable guidance, making complex situations feel entirely manageable and straightforward. People frequently highlight the impressive speed and efficiency in securing competitive mortgage offers and arranging necessary insurance cover. Reviewers also note that advisors are exceptionally patient, friendly, and always available to promptly answer any questions. Consumers truly appreciate the personalized attention and constant reassurance provided by advisors from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the mortgage... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were consistently... See more

Response time

Reviewers highlight positive aspects of response time, expressing high satisfaction with prompt and... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its our second time using services provided by Alexander Hall Mortgages. Especially Bradley Lodge and his team. Could not praise Bradley enough for his professional and transparent approach to the w... See more

Rated 5 out of 5 stars

I needed some life insurance cover to mitigate the financial risks for my wife of our mortgage payments. I am well past pensionable age, sadly! Hatice Karadal quickly established our needs, and source... See more

Rated 5 out of 5 stars

Andrew is absolutely wonderful! He is so helpful and trustworthy. He always makes time to explain things and really wants the best for you. Can't recommend him enough! I am so very grateful that helpe... See more

Rated 5 out of 5 stars

Our new insurance cover was arranged in a matter of days. No hickups, no delays, no misunderstandings. The information was presented clearly, all our questions were answered promptly and we were supp... See more


Company details

  1. #3 of 89 best companies in Mortgage broker

Written by the company

We help you find the most competitive deal on the UK mortgage market, and we make the whole process as simple and stress-free as possible. We look at your situation, then search to find the deal that best matches your needs. Whether you're based in the UK or overseas, we're here to help. Call us for a chat on the phone, drop into one of our London offices or get things done via the web. It's entirely up to you.

Why Choose Alexander Hall Mortgage Brokers?

Written by the company

Expert advice you can trust
Expert advice you can trust We're totally impartial and focus on finding the perfect mortgage to suit you.
Whatever's easiest for you
Drop into a branch, call us or go online. We're flexible to fit around you.
Hassle free all the way
We deal with lenders on your behalf, so everything from paperwork to negotiation is stress-free.
Choose from the very best deals
We work with all lenders, big and small to give you exclusive access to a comprehensive range of mortgage rates.
Supportive and friendly
Our highly experienced advisers make the entire buying process painless by taking all the work off your hands.

Further consideration

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT. We do not charge a fee for residential mortgage advice. We charge an administrative fee for processing each of your mortgage contracts; our fees only apply when you decide to go ahead with an application. For standard residential mortgage contracts the typical fee is up to £499, subject to the complexity of the case and the lending solution required, and is payable on application. Other fees apply for BTL and Offshore mortgages, for full details please use the link below to view our Terms of Business. https://www.alexanderhall.co.uk/i/pdf/terms_of_business.pdf

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(6,974)

610 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Star Service

We used Alexander Hall to secure a mortgage for our first home, and we couldn't be happier with the service we received.

Amirah and Farah were excellent throughout the entire process and made us feel at ease from the very beginning. Amirah explained everything thoroughly, kept us updated at every stage, and helped us understand exactly what was happening throughout the process. She was always happy to answer our questions and address any concerns, provided great advice whenever needed, and was always willing to jump on a quick call if we needed clarification. Overall, we're extremely happy with the service and will definitely be returning to Amirah when it's time to renew our mortgage.

We'd also like to give a shout-out to Aiden for helping us arrange the relevant insurance for our new mortgage. He also explained everything thoroughly, was incredibly helpful throughout the process, and made sure we understood our options.

Thank you all for making what could have been a stressful experience feel so straightforward!

We'll be recommending to anyone looking for a similar service :)

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Mario is deffinitely the best broker…

Mario is deffinitely the best broker that i have spoken to, after many tries with other ones and didnt have many options for us , he found us one offer that even me i still cant believe it, he went through the process with the every single detail, he was really really helpful i recommend Mario 100%

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Life insurance cover for the over 65

I needed some life insurance cover to mitigate the financial risks for my wife of our mortgage payments. I am well past pensionable age, sadly! Hatice Karadal quickly established our needs, and sourced an excellent cost effective solution. Thanks Hatice, you were a pleasure to deal with.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Application/Approval

I recently had the pleasure of working with Alston Daley-Gumbs at Alexander Hall. As a first-time homebuyer, I was initially completely overwhelmed by the whole mortgage/home-buying process. Alston was incredibly patient, breaking everything down step-by-step and ensuring I understood all of my options. Their communication was impeccable—I was never left waiting for an answer. I highly recommend them to anyone looking for a trustworthy, stress-free experience.

Thank you, Alston,

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I would just like to express my gratitude to Molly Pett who, so far, has been precise, professional, prompt and extremely accommodating while always being available to take my calls. Molly has made the whole process of purchasing a property seamless and any worries or concerns I have had have been dealt with promptly and efficiently. I cannot thank her enough she has proven herself to be an amazing asset to Alexander Hall and I would highly recommend her services

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Aiden Green was fantastic in helping me…

Aiden Green was fantastic in helping me arrange life insurance to protect my mortgage. He was friendly, approachable, and made me feel completely comfortable throughout the whole process. Aiden and Rebecca explained everything clearly and took the time to answer all my questions, making sure I fully understood my options.
Their knowledge, professionalism, and genuine willingness to help made the experience straightforward and stress-free. I would highly recommend Aiden and Rebecca to anyone looking for advice on life insurance and mortgage protection.
From Nilda

25 June 2026
Unprompted review
Rated 5 out of 5 stars

First Home Mortgage

Bradley has been amazing in helping us secure the mortgage for our first home. He was incredibly patient, supportive, and always provided clear, easy-to-understand information throughout the process. His guidance made what could have been a stressful experience feel straightforward and manageable. We’re very grateful for all his help and would highly recommend him.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Hollie was great

Hollie was great - there were a few unexpected twists in the buying process and she was patient whilst they got resolved. The process was very smooth and the offer came in relatively quickly.
Happily recommend!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage brokers

Graeme, my mortgage broker was highly effective in securing our very competitive offer and in super quick time. A fantastic service, thank you! Would highly recommend.

23 June 2026
Rated 5 out of 5 stars

Great Experience

I was supported by Hollie Stinson.

She helped me secure the best mortgage available and took the time to clearly explain everything, addressing all my questions in advance. Her responses were always quick, with excellent follow-up throughout the process.

Highly recommended.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Responsive, clear, diligent, quick

We spoke to a few brokers before selecting Ryan Brady at Alexander Hall Mortgages. He was upfront with info, clear, didn't use too much jargon, no bs, he answered emails quickly, gave us status updates throughout, answered emails quickly, and arranged the lender's valuation visit in a timely manner. Would recommend.

22 June 2026
Rated 5 out of 5 stars

​I am deeply grateful to Alexander…

​I am deeply grateful to Alexander Hall, especially to Molly Pett, who was an outstanding broker. She showed immense professionalism and patience, which I truly appreciated since English is not my first language. Molly always made sure I understood everything clearly, explaining things step-by-step without complicated technical words.
​She is not only an efficient professional but also a deeply understanding and kind person. I highly recommend this company and congratulate them on having such brilliant employees.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, Graeme!

Graeme at Alexander Hall has been excellent at helping me remortgage my flat, and do a transfer of ownership. This is the third time he's helped me remortgage and every time he's been highly reliable, friendly and efficient. Would absolutely recommend, thank you so much!

18 June 2026

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