Alexander Hall Mortgage Advisers Reviews 

6,973
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their exceptional professionalism, transparent approach, and clear communication throughout the entire property buying journey. Many individuals emphasize that brokers provide reliable guidance, making complex situations feel entirely manageable and straightforward. People frequently highlight the impressive speed and efficiency in securing competitive mortgage offers and arranging necessary insurance cover. Reviewers also note that advisors are exceptionally patient, friendly, and always available to promptly answer any questions. Consumers truly appreciate the personalized attention and constant reassurance provided by advisors from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the mortgage... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were consistently... See more

Response time

Reviewers highlight positive aspects of response time, expressing high satisfaction with prompt and... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its our second time using services provided by Alexander Hall Mortgages. Especially Bradley Lodge and his team. Could not praise Bradley enough for his professional and transparent approach to the w... See more

Rated 5 out of 5 stars

I needed some life insurance cover to mitigate the financial risks for my wife of our mortgage payments. I am well past pensionable age, sadly! Hatice Karadal quickly established our needs, and source... See more

Rated 5 out of 5 stars

Andrew is absolutely wonderful! He is so helpful and trustworthy. He always makes time to explain things and really wants the best for you. Can't recommend him enough! I am so very grateful that helpe... See more

Rated 5 out of 5 stars

Our new insurance cover was arranged in a matter of days. No hickups, no delays, no misunderstandings. The information was presented clearly, all our questions were answered promptly and we were supp... See more


Company details

  1. #3 of 89 best companies in Mortgage broker

Written by the company

We help you find the most competitive deal on the UK mortgage market, and we make the whole process as simple and stress-free as possible. We look at your situation, then search to find the deal that best matches your needs. Whether you're based in the UK or overseas, we're here to help. Call us for a chat on the phone, drop into one of our London offices or get things done via the web. It's entirely up to you.

Why Choose Alexander Hall Mortgage Brokers?

Written by the company

Expert advice you can trust
Expert advice you can trust We're totally impartial and focus on finding the perfect mortgage to suit you.
Whatever's easiest for you
Drop into a branch, call us or go online. We're flexible to fit around you.
Hassle free all the way
We deal with lenders on your behalf, so everything from paperwork to negotiation is stress-free.
Choose from the very best deals
We work with all lenders, big and small to give you exclusive access to a comprehensive range of mortgage rates.
Supportive and friendly
Our highly experienced advisers make the entire buying process painless by taking all the work off your hands.

Further consideration

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT. We do not charge a fee for residential mortgage advice. We charge an administrative fee for processing each of your mortgage contracts; our fees only apply when you decide to go ahead with an application. For standard residential mortgage contracts the typical fee is up to £499, subject to the complexity of the case and the lending solution required, and is payable on application. Other fees apply for BTL and Offshore mortgages, for full details please use the link below to view our Terms of Business. https://www.alexanderhall.co.uk/i/pdf/terms_of_business.pdf

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(6,973)

610 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with Alexander Hall…

My experience with Alexander Hall Mortgages has been great. As a first time buyer, Adrian showed patience with answering questions and explaining things to me. The process has been efficient, clear and prompt. I would highly recommend.

15 June 2026
Rated 5 out of 5 stars

5 stars for Jack Tanner

My advisor was Jack Tanner. Professional and knowledgeable from start to finish. Easily fielded my questions and was able to provide me with excellent customer service from start to finish. Constant updates both in emails and by phone. When my lender fell through, Jack found me a new lender, kept me in the loop and had me in my own home in 2 months.
Highly recommend

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Bradley Lodge helped my partner and I …

Bradley Lodge helped my partner and I secure our mortgage, and the entire process was incredibly smooth and stress-free from start to finish. We had complete confidence in Bradley throughout and felt reassured that he was working hard to find us the best possible deal.

His communication, professionalism, and expertise made what can often be a daunting experience feel straightforward and manageable. We would highly recommend Bradley to anyone looking for mortgage advice and support, and we will definitely be using his services again in the future.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

My wife and I were referred to Alexander Hall while in the process of viewing properties initially. We got in touch with William Storey as our broker and we were very lucky for it. Initially we didn't plan to find a property for a while and wanted to take our time, but as we found one quicker than expected we quickly needed to catch up on our mortgage paperwork. This is where William was a real rock, he was available for any inquiry we had in the process and his extensive knowledge in the field quickly subsided any stress we had during the process. But the most important thing I would say is that he listened to what our wants were and then did everything he could to make them happen. I can happily say we ended up with a better mortgage than we initially expected. I have nothing but praise to give to William as his expertise has made sure we will soon live in our own property as a first time buyer.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

John was amazing from start to finish

John was amazing from start to finish. I had a really tricky credit file and he ended up finding me an amazing deal which no one else across the market was able to. I also had a bit of trouble with a property falling through and he was on the ball as soon as I found somewhere new to get things moving as quickly as possible. Communication and speed 10/10. Highly recommend.

16 June 2026
Rated 5 out of 5 stars

Couldn't recommend Anil more highly

We worked with Anil Bhogal at Alexander Hall and the experience was outstanding from start to finish. Our mortgage situation was fairly complex, but Anil took a lot of time to explain everything clearly and made sure we understood every step along the way. He was incredibly responsive whenever we had questions and guided us smoothly through the entire process. If you're looking for a broker who genuinely takes the time to look after you, Anil is the one to go to. Thank you Anil!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Chris Gow🌟

I’ve worked with Chris for many years and feel fortunate to have been introduced to him. Given my circumstances, I had several advisers who seemed quick to pass me on, but Chris was the one person who took the time to listen and genuinely help.

He is patient, approachable, and always takes the time to understand my situation. His advice has consistently been excellent, and I’ve never felt rushed or overlooked.

Over the years, our professional relationship has grown into a friendship, which speaks volumes about the trust and respect he builds with his clients. Despite that, he remains exceptional at what he does and I wouldn’t hesitate to recommend him to anyone looking for honest, knowledgeable, and reliable advice.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Our sincerest gratitude to Graeme and Alexander Hall

After being recommended by a friend Graeme Lockwood truly exceeded our expectations.
We were initially concerned about securing the necessary loan amount, but Graeme handled everything efficiently and quickly secured the mortgage we needed. Thanks to his expertise, we are now able to purchase the home we wanted.
We particularly appreciated his dedication, as he consistently made himself available after office hours to provide updates and answer our questions. We are incredibly grateful for Graeme's hard work and highly recommend his services.

14 June 2026
Rated 5 out of 5 stars

Fabulous service from Alexander Hall

Fabulous service from Alexander Hall, William was wonderful, as first time buyers he took us through the process step by step and really took the time to answer all our questions. Can't recommend enough!!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service! William was extremely useful throughout, answering any questions we had and explained all at every step. We had full confidence in him and we would recommend to anyone

9 June 2026
Rated 5 out of 5 stars

Outstanding Service and Support

It’s still early days in my mortgage journey, but I genuinely cannot recommend Lucy at Alexander Hall enough.

Before speaking with Lucy, I had contacted another mortgage broker who didn’t carry out any detailed checks and simply told me I wouldn’t be able to get a mortgage. I was feeling quite disheartened and didn’t think I would get anywhere, but I decided to contact Alexander Hall as a last chance.

That’s when I was introduced to Lucy, and I’m so glad I was. From the very first conversation, Lucy was absolutely amazing. She took the time to complete a thorough and detailed call, gathered all of my information, and went away to explore possible mortgage options rather than making assumptions.

Lucy was incredibly efficient, quick to respond, and kept me feeling positive throughout the process. Thanks to her hard work, I now have an agreement in principle, something I genuinely didn’t think would be possible.

I have complete confidence in Lucy and will definitely be continuing the process with her. I have no doubt that she will continue to be supportive, professional, and amazing throughout the journey. Thank you so much, Lucy, for giving me hope and helping me take this important step.

8 June 2026
Rated 5 out of 5 stars

Thoroughly recommend, especially for company directors

The in-depth knowledge and experience from David Norfolk and his team is exceptional. As company directors, getting a mortgage is far more complex and we couldn't have done it without David's knowledge and access to the best rates and lenders. Thank you David and Natalie. We thoroughly recommend!

11 June 2026
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Alexander Hall and would highly recommend them.
A special thank you to Dominic and Toby for their exceptional service throughout the process. They were very informative, responsive, and always available to answer any questions I had. There professionalism and knowledge made everything clear and straightforward from start to finish.

11 June 2026
Unprompted review

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