Alfaholidays Reviews 

5,258
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the hotel staff and enthusiastic coach drivers are exceptionally friendly, helpful, and knowledgeable about local areas and attractions. People also really appreciate the wonderfully organized excursions, comfortable travel arrangements, and delicious meals provided consistently throughout their holiday trips. However, some customers also noted that certain hotel rooms and aging facilities felt a bit tired or occasionally required updates. A few reviewers additionally mentioned minor issues with unexpected travel connection delays or feeling that specific dining areas lacked proper seating and sufficient staff during exceptionally busy peak times.

What people talk about most

Staff

People report positive experiences with staff, highlighting attentive service and friendly drivers. Reviewers... See more

Service

Clients share positive opinions on service, highlighting helpful and welcoming staff members who consistently... See more

Holidays

Customers consistently note positive experiences with holidays, praising them as well-organised and offering... See more

Location

Reviewers highlight positive aspects of location, frequently describing hotels as being situated in brilliant... See more

Facilities

Users describe ambiguous interactions with facilities, as experiences vary significantly. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from long journey down cromer via Cambridge.the holiday was well organised.hotel beautiful food good and well presented.we where well looked after.particulary enjoyed cruise on broads.weather am... See more

Rated 5 out of 5 stars

Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more

Company replied

Rated 5 out of 5 stars

A local pick up point and good facilities at Burtonwood. Our driver Kevin for the entire trip was really friendly. Very knowledgeable about the area. He cared about everyone. The hotel - Bayshore,... See more

Rated 5 out of 5 stars

The Melrose hotel is welcoming and clean, we had a refurbished room that had a large bathroom with a shower. Staff were always on hand to assist when needed. Our coach driver Rob (not and Alfa coa... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(5,258)

1,050 reviews in the last 12 months

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Rated 5 out of 5 stars

First time on a coach holiday

First time on a coach holiday throughly enjoyed.
Friends made it but the hotel was really excellent with helpful and cheerful staff . Food very nice and as I say staff in hotel 10/10.
We did have four drivers and five coaches for our four night holiday but not really an issue.
One negative would be the slightly long , deliberately slow drive up and a silly stop at an awful services when we could have just carried on to the final destination within half hour.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Nice Hotel.

We stayed at the Metropole Hotel in Torquay. The rooms were spotless. Linda, our waitress, was very friendly, efficient and always had a smile. She was very attentive and is definitely a people person.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

My parents are staying at Hotel de…

My parents are staying at Hotel de Paris Cromer at the moment as part of a Alfa holiday which they go on every yet, whilst there my Dad was rushed into hospital 30 miles away, the care and help my Mum has received from all the members of the Alfa team including Jasmin on reception who helped my mum with connecting to Alex on the piece of mind insurance who organised all the Ubers from the hotel to the hospital and back and the coach driver (apologies I cannot recall your name) and whoever has been leaving my mum a plate of food for when she returns from the hospital. I really can not thank you enough to know my parents are well looked after year after year so far away from home means everything to me, anybody thinking of using Alfa or staying at this hotel you will not be disappointed

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Malcolm our Driver from Bowburn was…

Malcolm our Driver from Bowburn was pleasant, funny and a safe driver. Bus had a little less leg room to our past trips with Alfa coaches. Hydro hotel was best we have stayed in. Room 202 was superb. Restaurant meals very good and Attila our waiter service was excellent. Trips out and about very good. Love Llandudno and Angelsey. All in all a fab holiday. Thank you Alfa...see you again...

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been on about 15 alfa holidays…

I have been on about 15 alfa holidays and they really look after you from pick up to your hotel alfa drivers are helpful and professional hotel's are clean food is excellent and staff are friendly and helpful and professional

2 August 2026
Unprompted review
Rated 5 out of 5 stars

First trip to North Wales

Great driver in “Becky”with well timed comfort stops.
The Hydro hotel provided comfortable rooms with an excellent food & drink menus. The excursions were well organised and all ran to time. The only thing that did not work at the hotel was the failure of not receiving an early morning call despite asking reception for this to ensure we were ready for departure on the last day !(not good!)

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything was fine

Everything was fine , food ,room staff cleanliness, comfortable lounge, excursions , Eric the coach driver was excellent, the only downside were the front seats 3 and 4, there was NO room to move your feet , totally cramped, these seats are not suitable for long journeys.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Good holiday especially all the things to do on free day.

All good, excellent driver (Malcolm)
Hotel good, excursion to Anglesey brilliant. A visit to the prehistoric copper mines on the midway stop up the great Orme is an incredible place to visit on your free day. It was the highlight of the holiday together with a trip on the tour bus from the end of the pier to Conwy, with guided commentary, both excursions easily done in one day.
Great castles on this holiday.
Hotel staff excellent 👍 only bad point was the noise from next door rooms, television sounded as if it was in my room. Earplugs needed.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

we had a wonderful stay in Scotland

we had a wonderful stay in Scotland, the excursions were great even though one trip had a lengthy diversion due to ferry breaking down the scenery was fantastic.
great selection of food for meal times, chris was a star.
Only negatives were the noisy extractor fan from a neighbours room and the creaky floor boards down the corridor.
will definitely go again.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant staff throughout

Pleasant staff throughout, Food good, accommodation and hotel to a high standard.
Great location.
One poor point we left our starting point at 6.30 am with next stop 30 minutes away, the pick up point folks were on a 8.00 am pick up we were left for 1 hour wait.
We could have along with driver an extra hour kip.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my little trip to…

Absolutely loved my little trip to Ilfracombe! Skelton Lake was a great service station, (much better than Burtonwood) and Robert our driver looked after us well, he was very professional, friendly & helpful.
All the excursions were great and you could do as much or as little as mobility allows - the walk up the cobbles at Clovelly was easier than the walk down!
The hotel is in an ideal spot in Ilfracombe & I'm so glad I had a Seaview room which was redecorated to a good standard.
All staff at The Imperial were fabulous -all smiley, friendly & helpful - especially Emma our waitress who looked after us very well during our stay.
Thank you for a great time, keep doing what you're doing - it is noticed!
Until next time 😀

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect resort

The resort of Tenby is for us the best, couldn't fault it. Plus gorgeous weather. Very comfortable coach and good driver. Hotel was good with comfortable beds and clean rooms. Would recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Holiday

Travel to and from LLandudno was good, drivers friendly and helpful. Hydro hotel was clean and comfortable, food was excellent and staff were all great.

27 July 2026
Unprompted review
Rated 4 out of 5 stars

The driver was jovial and always helpful

The driver was jovial and always helpful

27 July 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Anthony, thank you for taking the time to leave us a review. We are so pleased you enjoyed your holiday with us. We look forward to welcoming you back soon.

Rated 2 out of 5 stars

Shanklin & the excursions are not…

Shanklin & the excursions are not suitable for people with mobility issues should have been told this when we booked for a wheelchair
entertainment 1st two nights terrible

26 July 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Natasha, thank you for taking the time to leave us a review. We are very sorry to hear that the excursions during your holiday weren’t suitable for you and that the entertainment wasn’t up to the standard we expect. We appreciate your feedback and we will make sure your comments are passed onto the team for future consideration and improvement.

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