Alfaholidays Reviews 

5,247
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the hotel staff and enthusiastic coach drivers are exceptionally friendly, helpful, and knowledgeable about local areas and attractions. People also really appreciate the wonderfully organized excursions, comfortable travel arrangements, and delicious meals provided consistently throughout their holiday trips. However, some customers also noted that certain hotel rooms and aging facilities felt a bit tired or occasionally required updates. A few reviewers additionally mentioned minor issues with unexpected travel connection delays or feeling that specific dining areas lacked proper seating and sufficient staff during exceptionally busy peak times.

What people talk about most

Staff

People report positive experiences with staff, highlighting attentive service and friendly drivers. Reviewers... See more

Service

Clients share positive opinions on service, highlighting helpful and welcoming staff members who consistently... See more

Holidays

Customers consistently note positive experiences with holidays, praising them as well-organised and offering... See more

Location

Reviewers highlight positive aspects of location, frequently describing hotels as being situated in brilliant... See more

Facilities

Users describe ambiguous interactions with facilities, as experiences vary significantly. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from long journey down cromer via Cambridge.the holiday was well organised.hotel beautiful food good and well presented.we where well looked after.particulary enjoyed cruise on broads.weather am... See more

Rated 5 out of 5 stars

Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more

Company replied

Rated 5 out of 5 stars

A local pick up point and good facilities at Burtonwood. Our driver Kevin for the entire trip was really friendly. Very knowledgeable about the area. He cared about everyone. The hotel - Bayshore,... See more

Rated 5 out of 5 stars

The Melrose hotel is welcoming and clean, we had a refurbished room that had a large bathroom with a shower. Staff were always on hand to assist when needed. Our coach driver Rob (not and Alfa coa... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,247)

1,042 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The hotel was in a good position

The hotel was in a good position, our room was clean and well laid out with a comfortable bed. The meals were good.We gave it 10 rating on all counts. Staff all pleasant and helpful. We had a lovely holiday and the trips were exceptional.

8 August 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Shirley, thank you for taking the time to leave us a review. We are delighted that you enjoyed the hotel’s location, found your room clean, well laid out and comfortable, and enjoyed the meals during your stay. It is also lovely to hear that our staff were pleasant and helpful throughout your holiday. We are especially pleased that you rated your experience so highly and that the included trips were a real highlight of your break. We will be sure to pass your kind comments onto the team and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Hotel nice and staff great

Hotel nice and staff great. Food very nice. Driver Roy exceptional very knowledgeable of area and funny. Love the idea of cases completely dealt with.

2 August 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Mary, thank you for taking the time to leave us a review. We are delighted that you enjoyed the hotel, the food and the friendly service from our team. It is especially lovely to hear your kind comments about your tour driver and that his knowledge of the area and sense of humour helped make your excursions even more enjoyable. We are also pleased that you appreciated having your luggage taken care of throughout your holiday, making the journey that little bit easier. We will be sure to pass your lovely comments onto the team and we look forward to welcoming you back again soon.

Rated 1 out of 5 stars

Being disabled when we been on days out…

Being disabled when we been on days out I've been with Alfa a few times .Just dumped in a town centre for a couple of hours when you can hardly walk its not fun the worst experience was when we was in Scotland a trip to Inverness the driver said he wasn't aloud to drop any passengers of in the town centre and there would be a walk into town I couldn't do the walk some other passengers said they couldn't either its appalling the disabled people are treated like this we should of been told that it wouldn't be suitable for people with disabilities. We are booked to go to Wales in October and decided to drive ourselves. On the other hand the hotel staff were lovely b

23 July 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi, thank you for taking the time to leave us a review. We are very sorry to hear that the excursions weren’t suitable for you, during your holiday with us. We appreciate your feedback regarding information of excursions and we will pass your comments onto the team for future consideration.

Rated 5 out of 5 stars

Great holiday

Friendly staff, location was great bedroom was brilliant with what seemed a new bathroom suite. Ballroom was good quite disappointed with the entertainment and the price of drinks I thought was expensive. Food throughout our stay was very good.

8 August 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Stephen, thank you for taking the time to leave us a review. We are pleased that you enjoyed the great location, friendly service from our team and the meals throughout your stay. It is also lovely to hear that you were impressed with your bedroom and bathroom, as well as the ballroom. We are sorry to hear that the entertainment did not meet your expectations and that you found the drinks to be more expensive than anticipated. We appreciate your feedback and will pass your comments onto the team for future consideration.

Rated 4 out of 5 stars

The staff we excellant and the meals…

The staff we excellant and the meals were very good.Entertainment was very good will a couple of acts outstanding.
Days out were good although i felt we could have had more time and some places.
The bedroom was ok but needed updating,very tired wallpaper which in some places was pealing off the wall and toiler roll holder was loose.
The journey home was good until we reached the interchange when we had a very long delay waiting for a coach which was late.We had little or no information and it was very hot on or off the coach and some passengers were feeling it.
These are observations only the overall experience was very good especially as it was my very first coach holiday ever.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Kieron our driver he was excellent and…

Kieron our driver he was excellent and very helpful

2 August 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Gillian, thank you for taking the time to leave us a review. We are delighted to hear that your tour driver provided such excellent and helpful service throughout your holiday. We will be sure to pass your kind comments onto the team, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Ian was a very good driver.

Ian was a very good driver. Littlecote house
was very interesting with lots of history to it. We had a very nice spacious room.

3 August 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Angela, thank you for taking the time to leave us a review. We are delighted to hear that Ian provided such a great service as your driver and that you enjoyed your visit to Littlecote House and discovering its history. It is also lovely to hear that you were pleased with your spacious and comfortable room. We will be sure to pass your kind comments onto Ian and the team, and we look forward to welcoming you back on another holiday soon.

Rated 5 out of 5 stars

A nice holiday

All good ! Hotel was great & food was good other than the last 2 days breakfast was way too busy with a lot more tours having arrived. Hard to get a seat. The journey home was very long as we had to wait for our feeder minivan & it took a long time with dropping others off first. Also we were packed in tight & it was hot & stuffy. The minivan with Plants at the start of the vacation was way more comfortable & clean & Gemma was delightful. The holiday itself was lovely & hotel rooms were excellent.

3 August 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Marie, thank you for taking the time to leave us a review. We are pleased that you had a lovely holiday, enjoyed the food and found both the hotel and your room excellent. We are sorry that breakfast became particularly busy during the final two days of your stay and that finding a seat was difficult. We are also sorry to hear that your journey home was longer and less comfortable than expected. It is lovely to hear that your journey at the start of the holiday was much more comfortable. We appreciate your feedback and will pass all your comments onto the relevant teams for future consideration.

Rated 5 out of 5 stars

First time on a coach holiday

First time on a coach holiday throughly enjoyed.
Friends made it but the hotel was really excellent with helpful and cheerful staff . Food very nice and as I say staff in hotel 10/10.
We did have four drivers and five coaches for our four night holiday but not really an issue.
One negative would be the slightly long , deliberately slow drive up and a silly stop at an awful services when we could have just carried on to the final destination within half hour.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Nice Hotel.

We stayed at the Metropole Hotel in Torquay. The rooms were spotless. Linda, our waitress, was very friendly, efficient and always had a smile. She was very attentive and is definitely a people person.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

My parents are staying at Hotel de…

My parents are staying at Hotel de Paris Cromer at the moment as part of a Alfa holiday which they go on every yet, whilst there my Dad was rushed into hospital 30 miles away, the care and help my Mum has received from all the members of the Alfa team including Jasmin on reception who helped my mum with connecting to Alex on the piece of mind insurance who organised all the Ubers from the hotel to the hospital and back and the coach driver (apologies I cannot recall your name) and whoever has been leaving my mum a plate of food for when she returns from the hospital. I really can not thank you enough to know my parents are well looked after year after year so far away from home means everything to me, anybody thinking of using Alfa or staying at this hotel you will not be disappointed

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Malcolm our Driver from Bowburn was…

Malcolm our Driver from Bowburn was pleasant, funny and a safe driver. Bus had a little less leg room to our past trips with Alfa coaches. Hydro hotel was best we have stayed in. Room 202 was superb. Restaurant meals very good and Attila our waiter service was excellent. Trips out and about very good. Love Llandudno and Angelsey. All in all a fab holiday. Thank you Alfa...see you again...

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been on about 15 alfa holidays…

I have been on about 15 alfa holidays and they really look after you from pick up to your hotel alfa drivers are helpful and professional hotel's are clean food is excellent and staff are friendly and helpful and professional

2 August 2026
Unprompted review
Rated 5 out of 5 stars

First trip to North Wales

Great driver in “Becky”with well timed comfort stops.
The Hydro hotel provided comfortable rooms with an excellent food & drink menus. The excursions were well organised and all ran to time. The only thing that did not work at the hotel was the failure of not receiving an early morning call despite asking reception for this to ensure we were ready for departure on the last day !(not good!)

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything was fine

Everything was fine , food ,room staff cleanliness, comfortable lounge, excursions , Eric the coach driver was excellent, the only downside were the front seats 3 and 4, there was NO room to move your feet , totally cramped, these seats are not suitable for long journeys.

1 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look