Alfaholidays Reviews 

5,246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the hotel staff and enthusiastic coach drivers are exceptionally friendly, helpful, and knowledgeable about local areas and attractions. People also really appreciate the wonderfully organized excursions, comfortable travel arrangements, and delicious meals provided consistently throughout their holiday trips. However, some customers also noted that certain hotel rooms and aging facilities felt a bit tired or occasionally required updates. A few reviewers additionally mentioned minor issues with unexpected travel connection delays or feeling that specific dining areas lacked proper seating and sufficient staff during exceptionally busy peak times.

What people talk about most

Staff

People report positive experiences with staff, highlighting attentive service and friendly drivers. Reviewers... See more

Service

Clients share positive opinions on service, highlighting helpful and welcoming staff members who consistently... See more

Holidays

Customers consistently note positive experiences with holidays, praising them as well-organised and offering... See more

Location

Reviewers highlight positive aspects of location, frequently describing hotels as being situated in brilliant... See more

Facilities

Users describe ambiguous interactions with facilities, as experiences vary significantly. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from long journey down cromer via Cambridge.the holiday was well organised.hotel beautiful food good and well presented.we where well looked after.particulary enjoyed cruise on broads.weather am... See more

Rated 5 out of 5 stars

Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more

Company replied

Rated 5 out of 5 stars

A local pick up point and good facilities at Burtonwood. Our driver Kevin for the entire trip was really friendly. Very knowledgeable about the area. He cared about everyone. The hotel - Bayshore,... See more

Rated 5 out of 5 stars

The Melrose hotel is welcoming and clean, we had a refurbished room that had a large bathroom with a shower. Staff were always on hand to assist when needed. Our coach driver Rob (not and Alfa coa... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(5,246)

1,042 reviews in the last 12 months

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Rated 5 out of 5 stars

Our first time with Alfa


Our first time with Alfa. We had a friend who recommended them and we booked Fort William on the 23rd August. Out driver Josh was an absolute star,funny caring and a very polite young man. Nothing too much trouble and for those with mobility issues he helped in anyway he could. I fear he may have spoilt us for future holidays. Alfa he's a keeper. Hotel Croit Anna a little tired but the staff went all out to make our stay enjoyable. Thank you Alfa and Josh we will be going with you again in the future.H longhorn & S Robinson.

23 August 2026
Unprompted review
Rated 4 out of 5 stars

Isle of Wight experience.

Coach experience very good, prompt and comfortable.
Hotel was comfortable, food very good and good choice. Entertainment appreciated and bar acceptable.
The only problem was the hills in IOW which we did not appreciate, mobility problems!!
Ferry journies were excellent.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Holiday great until return 4hour delay…

Holiday great until return 4hour delay due to coach tyre puncture. I know the is is not your fault but a company your size must have had this problem before and should have had priority in emergency call out. Also along with most passengers picked up in Sutton Codlfield are not happy with the pick up point as you will see from previous correspondence such that am looking at alternative companies for next year.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

My holiday

I like that I don’t see my case till I get to the room and from the driver to the staff that they are very friendly and very helpful I go to the same hotel every year

28 August 2026
Unprompted review
Rated 5 out of 5 stars

First time with alfa couldn't fault it…

First time with alfa couldn't fault it hotel Queensway in Eastbourne was lovely..
The connection coach coming home from bowburn to Peterlee the wait was not pleasant and the driver wasn't sure what he was doing..
But I've booked up again for the Isle of Wight..

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Alpha has a perfect package....

A local pick up point and good facilities at Burtonwood.
Our driver Kevin for the entire trip was really friendly. Very knowledgeable about the area. He cared about everyone.
The hotel - Bayshore, was very well organised. The staff, food, entertainment, bedroom was a very high professional standard.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Apart from long journey down cromer via…

Apart from long journey down cromer via Cambridge.the holiday was well organised.hotel beautiful food good and well presented.we where well looked after.particulary enjoyed cruise on broads.weather amazing.just got some before thunderstorm started.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Even though there was a motorway…

Even though there was a motorway closure and we arrived at our hotel 3 hours later.. the driver Derek was keeping us informed as to an ETA .. the meal was served later especially for us and was Lovley and fresh.!

21 August 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic Edinburgh tattoo trip

Fantastic Edinburgh tattoo trip. The tours were great and one was unexpected. I always wanted to visit Holy Island. I was delighted when the extra trip on the last day was chosen as our destination . Our driver Derek was very funny and friendly and was always happy to help. The hotel was clean and comfortable. The only letdown for me was as I have dietary restrictions there wasn’t an awful lot for me to eat, however the staff in the restaurant did everything to make sure they would try and accommodate me with an alternative. Lovely people. Great holiday! Thanks

19 August 2026
Unprompted review
Rated 4 out of 5 stars

The holiday overall was good but there…

The holiday overall was good but there was nobody on reception when we arrived. The changeover of staff was staggered ie one left before the next one arrived. I got the impression they were short staffed, particularly in the dining room. Also there was rubbish laying about outside. However the staff were helpful and friendly and our room was clean. There was also a problem with getting the key card to work. We ended up with a normal key.

16 August 2026
Unprompted review
Rated 4 out of 5 stars

Everything was fine

everything was fine, journey down was easy and our room was the best we have ever had with great views and plenty of room. meals and service were poor on the first two days but improved after that. two very good trips out and good entertainment each evening.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Well I must say the driver David was…

Well I must say the driver David was the star of the show, his personality and knowledge was outstanding, trips were very interesting,
The hotel was good but I was a little disappointed as had to change room as I did say I had walking difficulties and I paid for upgrade but second room needed to be decorated as flood marks and ceiling paper pealing the only positive was the stunning view ,
Food fabulous, staff was very perfessional and entertainment was good , all round the holiday was good .

16 August 2026
Unprompted review

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