not sure who I spoke to today on the phone, whoever he is needs a payrise and super chill dude that went out of his way to push my package through for next day free of charge. always great custo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A little Disappointed with my first order here, if your selling ungummed blunts maybe you could make it clearer, waste of money they won’t stick what so ever for me.. just add (no gum) to the produc... See more
Company replied
First time customer and will be ordering again very soon! Made an online order Friday, came today! Very impressed!! Glass jars bubble wrapped up very well, even my rolling tins and trays were wrapped... See more
Order a 9.5cm roor diffuser and waited ages for it from Germany only for Royal Mail to screw up and lose it when it came here, these guys have went above and beyond to sort this and I got exactly what... See more
Company details
Written by the company
Ali Bongo, The UK's Premier Headshop - We have the greatest range of Pipes, Bongs, Seeds, Vaporizers, Skins, Clothing & so much more. We have a 2 story shop in the centre of the beautiful city of Norwich in the heart of East Anglia, as well as servicing the needs of the worlds smokers. With 30 years in the industry, you will be amazed at the unrivalled selection we have on offer. Contact our team for advice and more on 01603 760055 or @ admin@alibongo.co.uk
Contact info
22 St John Maddermarket, NR2 1DN, Norwich, United Kingdom
- 01603 760055
- admin@alibongo.co.uk
- www.alibongo.co.uk
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always an amazing service
Always an amazing service, good quality products, just wish I lived closer so I could actually go into the shop 😂
19 July 2022
Works EVERYTIME!!!!!!
3rd time I've used this product, WORKS EVERYTIME!!!!!!!!!!!!!! Fantastic!!!!!!!
19 July 2022
Good stuff
Great stuff and great customer service with the questions I had, will definitely order again.
19 July 2022
Best about anywhere
13 July 2022
Ordered a hello kitty bong as a gift…
Ordered a hello kitty bong as a gift for a close friend came pretty quick, 10/10 for quality and shipping definitely buying again 100%
13 July 2022
My 1st review
It's the first time that I've used them. I found what I was looking for easily enough and I thought that the postage wasn't 2 expensive & my order arrived after a day or 2.so I've got nothing to complain about so far, but I'll update my review if I have any problems with them.
11 July 2022
Great little pipe fast delivery will…
Great little pipe fast delivery will definitely shop with you again 👍🏻
11 July 2022
Exactly what was needed!
11 July 2022
6 ⭐️ Incredible service
6 ⭐️ Incredible service, right products, speedy delivery, great communication. Excellent all round 👏
9 July 2022
Happy smoker
Good quality Chongz piece delivered very fast with great comms from the shop. Smokes like a dream too!
7 July 2022
Full of bad/rude people.
7 July 2022
Reply from Ali Bongo
Hello Adam, we are very sorry to read your comments. We would be very happy to discuss this with you and establish how we went wrong and the issues you had. We always try to resolve any problems customers may problems. Our aim is to ensure all customers receive the very best experience. Please feel free to contact us at admin@alibongo.co.uk so we can discuss this further. Again we would like to apologise for any issues caused.
Great head store
Use Alibongo every now and then. It's my go to store for anything I need, has a great selection, prices are very good, as is the quality.
Contacted a few times with some questions and customer service is excellent and helpful.
Thanks again Tom.
6 July 2022
Great!
Ordered here multiple times. Brilliant customer service, always freebies (stickers , skins, lighters), good products. Great service.
5 July 2022
Brilliant fast service
3 July 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.