Allaboutthebump Reviews 

206
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting items are well-made and beautiful, often exceeding expectations. Many people also highlight the fast and efficient delivery service, with orders arriving promptly and within stated times. The customer service team is consistently described as thoughtful, helpful, and amazing, providing quick and smooth assistance. However, some customers noted significant issues with product sizing, finding items much smaller than anticipated. Others felt customer service was unhelpful, particularly concerning return policies for 'personalised' items, and experienced a lack of engagement. Reviewers also mentioned discrepancies between product images and actual items, including colour variations and misleading descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like blankets, clothing,... See more

Quality

Reviewers express high satisfaction with the quality of products, frequently describing items as beautiful,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and fast delivery times,... See more

Order

Consumers find order to be ambiguous, with many expressing satisfaction and a desire to reorder, citing easy... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an embroidered “Big Brother “ T shirt. Lively quality- very soft cotton. A member of the team called me to warn me that the colour embroidery I had chosen would not show clearly on the backgr... See more

Rated 5 out of 5 stars

Bought a personalised kids backpack for my nephew. Customer advisor team / Nathan was amazing as I requested the bag to be delivered urgently. It was despatched and delivered within 3 days including t... See more

Rated 5 out of 5 stars

I received my Christmas orders today and they are absolutely gorgeous. Everything is made so well and I'm really pleased with the quality. I would definitely recommend ordering something special which... See more

Rated 5 out of 5 stars

My autistic sons stocking was falling to bits when we got out of loft and one he ordered wasn't great quality. I had seen these Christmas sacks and decided to try but wasn't expecting to get in time f... See more


Company details

  1. Baby shop

Written by the company

AllAboutTheBump is your go-to store for Baby Clothing, Hampers & Gifts with a strong focus on personalised products. Key product categories include: Baby and child clothing (from newborn up to age ~10) including vests, baby-grows, pajamas, T-shirts, sibling and family matching sets. Personalised clothing and gifts: baby announcement vests, personalised baby-grows, embroidered blankets, first-birthday outfits, etc. Gift sets and hampers for newborns and babies (including gender-specific and unisex sets) and for occasions like baby showers. Nursery and home-accessory items: blankets & comforters, wall art, bags & backpacks, as part of the “nursery & home” range. Occasion/seasonal themed items: e.g., Christmas first-outfits, Halloween baby clothes, Father’s/Mother’s Day sibling sets, etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(206)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company. Great product.

I ordered a personalised wooden train set from this company, sending my order through on Sunday evening. I paid a little extra for a faster delivery. My parcel arrived Wednesday morning. I found the train set to be very well made and with great care. Well suited for a toddler to have hours of fun. I would highly recommend this product and this company. I will be ordering more in the future. You made my day. Thank you. Chris H.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Personalised Blanket

Delivery was good and quick for personalised item. Lovely quality blanket comforter and matching booties.very pleased with my purchase would definitely recommend

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered an item for my grandaughter.

I ordered an item for my grandaughter.. was very last minuite and then worried it wouldnt arrive in time.. i emailed the company and they were very helpful and got my item out to me next day.
Would deffinately recomend and shop again.thankyou so much.i loved the the valentine babygrow.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Quality and Even Worse Customer Service!

Bought a sweatshirt from this company with big brother written on front. Sizing was ridiculous, way too small. Returned item at my expense only to be told no refund as it was personalised! Quality was very poor and cheap looking. Customer service is horrendous, they couldn’t care less. No contact telephone number just email. Avoid and go elsewhere they were terrible.

5 January 2026
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Holly/ Peter,

Thank you for shopping at allaboutthebump for a made-to-order embroidered children's sweatshirt and we're sorry to see that you were unhappy with our service.

The item purchased is a made-to-order product, which is customised with your choice of design, choice of embroidery colour and can offer further optional personalisation. Within the listing description it states that this item is made-to-order and not eligable for return or exchange.

Once you have made your selections and confirm your order, our team get to work creating your special item, all made by our wonderful team in London :)

Your order was created and dispatched on schedule, delivered to your door a few days later.

Several weeks later, we received an item returned to us in the post. We immediately got in touch with you - we hate to leave our customers waiting. Unfortunately as this item had been returned to us incorrectly we would not be able to offer a refund or exchange and redelivery was required, or we could donate this to a local children's charity.

Our team have always responded with respect and promptly and your item was returned back to you a few days later.

We thank you for shopping with us and wish you and family all the very best!

Kind regards,

Allaboutthebump Team

Rated 5 out of 5 stars

Fantastic experience.

Fantastic experience.
Great customer service.
Beautiful product ... Even better than expected.
I definitely recommend, and I will be back to order again.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

My autistic sons stocking was falling…

My autistic sons stocking was falling to bits when we got out of loft and one he ordered wasn't great quality. I had seen these Christmas sacks and decided to try but wasn't expecting to get in time for this Christmas as I ordered late. I am amazed and super chuffed that they got this sorted and sent to me so quickly as it arrived a couple of days later so i can use this year. The Christmas sack looks and feels beautiful in quality and I am sure it will be used for many years to come. I can't rate my experience with this company enough and wish all my online purchase went this smoothly. great service and I will be looking into ordering more items next year in other colours.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

CHEAP QUALITY & CHEAP CUSTOMER CARE

CHEAP QUALITY & CHEAP CUSTOMER CARE

Awful experience from start to finish. The order was delivered later than the estimated delivery date meaning the outfit was no longer needed. On arrival the quality of the product was terrible, very cheap fabric so planned to return. I was then told they won’t allow me to return the product because it is made to order. No where on the item page does it state the item is made to order and therefore exempt from return & the item is not personalised either it was just a generic print they had advertised.

Absolute scam & I would not recommend to purchase from them!!

14 December 2025
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Isabella,

Thanks for shopping with us and for your recent email communication.

We offer a wide range of custom prints which can be printed onto these ribbed loungewear sets. We don’t stock these items printed, and each one is printed on demand based on the product, size and design purchased. We do not stock these items pre-printed on the shelf, like larger department stores - each one is printed to order.

We advise in the listing description the following:
Made to Order & Personalised products are created based on your order information, these are not eligible for returns or change of mind.

We thank you for shopping with us and wish you a wonderful Christmas 2025!

Rated 5 out of 5 stars

Perfect

Perfect! Exactly what I want for my babies first Christmas 🩵🩵

24 November 2025
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Eilish,

Thank you for your review! We're so glad to hear that you are happy with your order and that is it perfect for the little one's first Christmas - we hope you get some amazing keepsake photos this year!

Kind regards,

Rated 5 out of 5 stars

Love my order lovely velvet material…

Love my order lovely velvet material personalised stocking & sack for my granddaughter

20 November 2025
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Charlotte,

Thank you for your review and lovely comments! Thanks for shopping with Allaboutthebump and we wish you a wonderful Christmas 2025 and New Year!

Kind regards,

Rated 1 out of 5 stars

I’ve ordered a gift recently for my…

I’ve ordered a gift recently for my colleague but when I received the package the box was damaged. It was a gift the package came with bubble wrap the box was damaged when I unwrapped it. I’m very disappointed. Not really sure if I will order it next time. The packaging looked really nice from the website but I’m very disappointed.

16 October 2025
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Tasnima,

We're so sorry to hear this. Each item is beautifully made by our team, checked for quality and carefully wrapped for delivery. These hamper boxes are wrapped in layers of bubble wrap and secured in double-layered cardboard boxes for added protection. We don't seem to have any messages from you regarding this. Kindly drop us an email and we'll be more than happy to assist you.

Rated 5 out of 5 stars

I received my Christmas orders today…

I received my Christmas orders today and they are absolutely gorgeous. Everything is made so well and I'm really pleased with the quality. I would definitely recommend ordering something special which can be personalised. The Christmas eve box is especially beautiful. I look forward to ordering again. Thank you

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

Sizing of this company is completely
Incorrect and refuse to issue a swap or refund! Just shocking! Stay clear at all costs!

22 September 2025
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Caroline, thank you so much for your order with us. We completely understand how tricky online sizing can be, which is why we provide a size chart with our clothing to help compare with items you already have at home.

As your order was personalised and made to order, we’re unfortunately not able to accept returns or exchanges on these items.

That said, we’d love to help in any way we can. Please feel free to get in touch with us at info@allaboutthebump.co.uk, and we’ll be more than happy to chat things through with you.

Rated 4 out of 5 stars

Lovely items and good CS

The matching T-shirt, pyjamas, and babygrow are so cute, and the quality seems good (not yet worn). Although a T-shirt was missing from the courier that I first received, the CS team quickly responded to my email and arranged to send me back a T-shirt. Really appreciated that!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Bought a personalised kids backpack for…

Bought a personalised kids backpack for my nephew. Customer advisor team / Nathan was amazing as I requested the bag to be delivered urgently. It was despatched and delivered within 3 days including the weekend. Came just in time for nursery! My nephew loved his new back pack. Thank you!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality and exceptional…

Amazing quality and exceptional service. Exactly what you see in the photo was what I had received. Highly recommend and will be re ordering in the future. Also incredibly priced.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Father’s Day gift.

I ordered a “team” t-shirt for our son and a just joined “team” baby vest for our grand daughter to be, as a Happy Daddy to Be gift for Father’s Day.
We were so pleased with them, they arrived quickly and are a lovely gift for when baby arrives and probably a lifetime memory to keep.
Thank you for such a special gift.

2 June 2025
Unprompted review

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