Allaboutthebump Reviews 

206
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting items are well-made and beautiful, often exceeding expectations. Many people also highlight the fast and efficient delivery service, with orders arriving promptly and within stated times. The customer service team is consistently described as thoughtful, helpful, and amazing, providing quick and smooth assistance. However, some customers noted significant issues with product sizing, finding items much smaller than anticipated. Others felt customer service was unhelpful, particularly concerning return policies for 'personalised' items, and experienced a lack of engagement. Reviewers also mentioned discrepancies between product images and actual items, including colour variations and misleading descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like blankets, clothing,... See more

Quality

Reviewers express high satisfaction with the quality of products, frequently describing items as beautiful,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and fast delivery times,... See more

Order

Consumers find order to be ambiguous, with many expressing satisfaction and a desire to reorder, citing easy... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an embroidered “Big Brother “ T shirt. Lively quality- very soft cotton. A member of the team called me to warn me that the colour embroidery I had chosen would not show clearly on the backgr... See more

Rated 5 out of 5 stars

Bought a personalised kids backpack for my nephew. Customer advisor team / Nathan was amazing as I requested the bag to be delivered urgently. It was despatched and delivered within 3 days including t... See more

Rated 5 out of 5 stars

I received my Christmas orders today and they are absolutely gorgeous. Everything is made so well and I'm really pleased with the quality. I would definitely recommend ordering something special which... See more

Rated 5 out of 5 stars

My autistic sons stocking was falling to bits when we got out of loft and one he ordered wasn't great quality. I had seen these Christmas sacks and decided to try but wasn't expecting to get in time f... See more


Company details

  1. Baby shop

Written by the company

AllAboutTheBump is your go-to store for Baby Clothing, Hampers & Gifts with a strong focus on personalised products. Key product categories include: Baby and child clothing (from newborn up to age ~10) including vests, baby-grows, pajamas, T-shirts, sibling and family matching sets. Personalised clothing and gifts: baby announcement vests, personalised baby-grows, embroidered blankets, first-birthday outfits, etc. Gift sets and hampers for newborns and babies (including gender-specific and unisex sets) and for occasions like baby showers. Nursery and home-accessory items: blankets & comforters, wall art, bags & backpacks, as part of the “nursery & home” range. Occasion/seasonal themed items: e.g., Christmas first-outfits, Halloween baby clothes, Father’s/Mother’s Day sibling sets, etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(206)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Out of proportion Christmas Baby Grow

Ordered a personalised "Mila's 1st Christmas" red baby grow size 12-18 months for my Granddaughter as a surprise gift for her to wear on her 1st visit to Santa (she was born in January so chose 12-18 months).
Item arrived in time by Weds 18 Dec, our visit was 20th. The printing which I thought might be a problem was perfect so assumed all was good & wrapped it up to open on the day. Unfortunately the baby grow itself was completely out of proportion when we dressed her on the morning? Had a super long body, very short legs and feet the same length as the legs?? So when worn the feet stitching was halfway up the backs of her legs & stuck out like 2 triangles. She looked ridiculous & I was embarrassed at buying such an item. She wore it as we'd planned but I contacted All About The Bump directly about this genuine issue. I had no joy, not even with my pictures showing the item was sub standard (unless your baby is a Dwarf). I wish I could upload the pictures as they clearly show the problem. Very disappointed with their stance & wouldn't want others to waste their money (£16). Allegedly All About the Bump "pride themselves on being a family run (Etsy registered) business" I continually met with the two "get out of jail" excuses 1) "It should have been returned" (there was no time & their own website says personalised items cannot be returned).... and 2) I should have chosen the right size (I did, she was 12 months & I ordered 12-18 months). Ideally these sub standard baby grows need to be disposed of now that there's an issue, save future problems. They just don't fit a 12-18 month old, the proportions are all wrong & the foot hole stitching is halfway up the back of the leg, nothing to do with the sizing. I'd hoped my pictures sent direct to the company were sufficient proof & that maybe they'd acknowledge/provide a goodwill gesture ( t-shirt) something that wasn't fitted but was told 'It looks like we had a nice time". Whoever answers the e-mails is blinkered & does not want to resolve 'real' issues as they point blank accept no responsibility. Real shame that is their customer policy I had expected better. I rarely write reviews but this seems unfair to future customers, they're not cheap Temu items.

18 December 2024
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Tracy, we're sorry to see that you were unhappy with the sizing of this item. We understand online shopping can be difficult to know what size to buy and that's why we include a size chart for all of our items. These include measurements of the actual item you will receive which allow you to compare against any existing clothing to get the best fit for your little one.

Our babygrows are labelled by size guide, however we know that little ones grow at different rates - if they are in the top percentiles then you'll probably need to size up, that why we include clothing measurements to help you make the best informed choice.

As your order received was made correctly and matched the measurements provided on the listing size chart, we were unable to offer you a free alternative item. Made to order/ personalised items are not eligable for return or change of mind.

If you ever have a question please get in touch with us before making a purchase and our team will be more than happy to assist you.

Kind regards,

Rated 1 out of 5 stars

I purchased a BOYS tracksuit

AVOID THIS COMPANY I purchased a BOYS tracksuit, arrival time was fairly quick, however when it did arrive I was not happy with the quality of the material, the name logo you could hardly see because it was small and printed in white on a light colour it also had flowers on the garment which is for a boy. I complained was told I was not entitled to a refund or a replacement, they have been a nightmare. With money being so tight for people its unfair that the come up with ridiculous excuses, would never use them again or recommend anyone does either

8 December 2023
Unprompted review
Allaboutthebump logo

Reply from Allaboutthebump

Hi Valerie,

We're sorry to hear that you were unhappy that we provided you with the item as advertised on our Etsy store. You purchased our 'Wild Flower' design printed on a sand coloured loungewear set and confirmed in a note that you required the sand colour.

Your item was made to order based on what was provided on your order. This was made, packaged and dispatched within a couple of days and delivered to your door a few days later.

As we had provided you with exactly the item ordered, which matches the listing photographs and description, we are unable to offer a refund or exchange on this made to order/ personalised item.

Rated 3 out of 5 stars

Colour difference

A different colour to the ones we ordered a couple of weeks ago. :( not your fault presumed would of been the same.

20 November 2023
Rated 1 out of 5 stars

Worst…I didn’t get same product which…

Worst…I didn’t get same product which one I ordered

18 November 2023
Allaboutthebump logo

Reply from Allaboutthebump

Hi Kiran,

We've dropped you an email requesting more information about your review. Upon checking your order I can see that only a baby hat was purchased, our records indicate that this was sent to you and has been received.

Kind regards,

Rated 5 out of 5 stars

lovely personalised items

Really fast delivery, loved that they had a rush order option; had a last min photo shoot for my sons 1st and managed to get what i ordered in time. Lovely pieces, good quality fabric, good sizing . Overall very happy with order

31 October 2023
Rated 5 out of 5 stars

Amazing

Amazing quality, great custom design and super fast delivery. Definitely recommend this company, 10/10.

22 October 2023
Rated 4 out of 5 stars

I send these as corporate gifts to employees

I send these as corporate gifts to employees who have a newborn. Sometimes the sizes that I choose are not available although I am able to place the order, and sometimes hampers are shown on the site with no price so it doesn't seem they are available. In general I am very happy with the products and service provided, but I feel the site/stock issues should be looked at.

29 September 2023
Allaboutthebump logo

Reply from Allaboutthebump

Hi Tina,

Thank you for your custom and your feedback.

We are currently working on a new website which should resolve the issues you have experienced previously. Once launched these technical issues will be resolved :)

You are more than welcome to discuss this further by emailing us at info@allaboutthebump.co.uk

Kind regards,

Chris Brown
Allaboutthebump Ltd

Rated 5 out of 5 stars

personalised baby grow

Ordered a personalised baby grow for my newborn and it came back exactly how it was ordered and in a short space of time. Will definitely recommend them

21 September 2023

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