Allaboutthebump Reviews 

206
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting items are well-made and beautiful, often exceeding expectations. Many people also highlight the fast and efficient delivery service, with orders arriving promptly and within stated times. The customer service team is consistently described as thoughtful, helpful, and amazing, providing quick and smooth assistance. However, some customers noted significant issues with product sizing, finding items much smaller than anticipated. Others felt customer service was unhelpful, particularly concerning return policies for 'personalised' items, and experienced a lack of engagement. Reviewers also mentioned discrepancies between product images and actual items, including colour variations and misleading descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like blankets, clothing,... See more

Quality

Reviewers express high satisfaction with the quality of products, frequently describing items as beautiful,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and fast delivery times,... See more

Order

Consumers find order to be ambiguous, with many expressing satisfaction and a desire to reorder, citing easy... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an embroidered “Big Brother “ T shirt. Lively quality- very soft cotton. A member of the team called me to warn me that the colour embroidery I had chosen would not show clearly on the backgr... See more

Rated 5 out of 5 stars

Bought a personalised kids backpack for my nephew. Customer advisor team / Nathan was amazing as I requested the bag to be delivered urgently. It was despatched and delivered within 3 days including t... See more

Rated 5 out of 5 stars

I received my Christmas orders today and they are absolutely gorgeous. Everything is made so well and I'm really pleased with the quality. I would definitely recommend ordering something special which... See more

Rated 5 out of 5 stars

My autistic sons stocking was falling to bits when we got out of loft and one he ordered wasn't great quality. I had seen these Christmas sacks and decided to try but wasn't expecting to get in time f... See more


Company details

  1. Baby shop

Written by the company

AllAboutTheBump is your go-to store for Baby Clothing, Hampers & Gifts with a strong focus on personalised products. Key product categories include: Baby and child clothing (from newborn up to age ~10) including vests, baby-grows, pajamas, T-shirts, sibling and family matching sets. Personalised clothing and gifts: baby announcement vests, personalised baby-grows, embroidered blankets, first-birthday outfits, etc. Gift sets and hampers for newborns and babies (including gender-specific and unisex sets) and for occasions like baby showers. Nursery and home-accessory items: blankets & comforters, wall art, bags & backpacks, as part of the “nursery & home” range. Occasion/seasonal themed items: e.g., Christmas first-outfits, Halloween baby clothes, Father’s/Mother’s Day sibling sets, etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(206)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding!

I came across this site having done a Google search for a personalised baby vest. I wasnt disappointed!! There was a vast range to choose from, and the prices were brilliant!. My delivery arrived within the said time frame on the website (a couple of days) and was packaged really well. The added touch of the beautiful paper the vest was wrapped in as well as a thankyou 10% off the next order really topped it off for me. I will 100% shop here again and I'm happy I stumbled across this site.

2 June 2021
Rated 5 out of 5 stars

Above and beyond

There was a fault with the wrong item being sent, however the aftercare service was absolutely amazing. They handled everything with the upmost professionalism and sorted it out immediately. Thank you

14 May 2021
Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from placing the order.. fallen in love with the outfit I ordered to bring home my nephew in. Definitely recommend 👌

11 May 2021
Allaboutthebump logo

Reply from Allaboutthebump

Hi Mary,

Thank you for your lovely review! We're really glad that you are happy with your order. We hope you get some amazing photos and wish the whole family all the best for the future.

Kind regards,

Customer Care

Rated 2 out of 5 stars

The box is a sticker! Dissapointed

The outfit itself is beautiful amazed by the work what was disappointing is the box it came
In. It does not state anywhere that it’s a sticker!!!!so in a way it’s misleading and doesn't state it to the customers!

11 May 2021
Allaboutthebump logo

Reply from Allaboutthebump

Dear Monica,

We are very sorry to hear that you were not happy with the way your personalised gift box was printed.

As our gift boxes are personalised to order, with multiple design and font options, we are unable to offer a foil based printing solution. We use a premium grade self adhesive vinyl to create your custom design which is available in a range of colours and metallic options.

We have already been in contact with you to arrange a replacement product or a refund for this gift box. Your feedback has been helpful and we'll amend our listings to provide further information so our customers are clearly informed of the print process and materials involved.

If you have any further questions please get in touch with us.

Kind Regards,

Customer Care

Email: info@allaboutthebump.co.uk
Phone: +44 (0) 79 4041 4069

Rated 5 out of 5 stars

Excellent service

Excellent service , arrived on time and excellent quality u couldn't be more happier with the product , highly recommend

7 May 2021
Allaboutthebump logo

Reply from Allaboutthebump

Hi Lorraine,

Thank you for your order and review! We're really glad to hear that you couldn't be more happy with your order :)

Kind regards,

Customer Care

Rated 5 out of 5 stars

Exceptional service I ordered late and…

Exceptional service I ordered late and they still got it to me in time
The hamper is stunning and beautifully presented..thank you

5 May 2021
Allaboutthebump logo

Reply from Allaboutthebump

Hi Sam,

We are glad we were able to help, it's all part of the service! We're really glad to hear that you were happy with your hamper order.

Kind regards,

Customer Care

Rated 1 out of 5 stars

Poor quality stitching

My trousers arrived and they have a massive hole on the seem line where the thigh section has been poorly stitched (or more precisely not stitched together) .

13 April 2021
Allaboutthebump logo

Reply from Allaboutthebump

Dear Nasimeh,

We're sorry to hear that there was a manufacturing fault with an item you purchased from us. Unfortunately we have not been made aware of this issue prior to receiving your TrustPilot review and are not aware if both identical items are affected, or whether just one item was affected.

Please could you get in touch with us using the details below so we can either send you a replacement or arrange a return & refund for this faulty item.

We offer a 30 days return policy on all maternity clothing purchased through our store. You can view our returns policy at https://www.allaboutthebump.co.uk/delivery

You can contact us on:
T: 079 4041 4069
E: info@allaboutthebump.co.uk

Kind regards,

Customer Care
Allaboutthebump Ltd

Rated 5 out of 5 stars

Simply Stunning!

I ordered a ‘Luxury Grey Elephant new baby gift hamper’ for my friends daughter as a welcome to the world gift and I had it delivered directly to her due to covid restrictions.I was kept up to date with everything and informed when it had been delivered. It could not have been more gratefully received and was described as ‘stunning’ by its recipient so I’m leaving you a five star review on her behalf . I will definitely be recommending you to friends and family alike and will certainly use your services again should the need arise, thank you AATB ⭐️ ⭐️ ⭐️⭐️⭐️

12 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing little business - buy now!

I’ve now bought two personalised baby gifts from here and I would use them again and again - the bay grows are just gorgeous and with the baby’s name printed on them so beautifully is just the perfect touch. Really nicely packaged and delivered quickly. Would highly recommend- I’ll be using this small business for all baby gifts I buy from now on.

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Great price and excellent quality

Our order arrived in a really good time frame. Can't fault the quality of the items, so soft and the pictures don't do them justice. Looking forward to ordering more items for our son :)

6 April 2021
Rated 5 out of 5 stars

Absolutely beautiful personalized baby…

Absolutely beautiful personalized baby grow but my wonderful niece. The baby grow was fantastic quality and the detailing of the print was incredible. Also loved that the baby grow came in cute packaging as well. Can’t wait to order more

20 March 2021
Unprompted review

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