Never used the service before. On a takeaway website it suggested to download the app for £6 off first order. When entering the code it claimed the coupon had expired. Deplorable, useless app immediat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Similar to another 1 star review I was charged twice via Pay Pal/Apple Pay still waiting on an outcome. Also trying to contact them was really hard via chat they take an absolute age to respond to you... See more
Disgusting service, ordered Chinese it arrived, but it was inedible, beyond gross, things floating in sauces and dirt in the plain rice, rancid sweet amd sour dishes. So contacted All Eat expecting a... See more
This app has a wide range of options. I have managed to save money through this app as compared to their competitors because customers don’t end up paying huge amounts in commissions etc. Customer ser... See more
Company replied
Company details
- Restaurant
- Chinese restaurant
- Chinese Takeaway
- Online Food Ordering Service
- Pizza Delivery
- Pizza Takeaway
Written by the company
All Eat is an online food delivery platform with the community at its heart. Putting people over profits, the platform strives to help customers connect with an abundance of local cuisines all at low prices. All Eat prides itself on having the lowest fees in the market, ensuring affordability for customers and merchants alike so we all eat together. All Eat is an online food delivery app helping local restaurants and communities say no to 36% commissions to takeaway platforms with Unbeatable food, price, and service.
Contact info
3rd floor, Howard House, 32-34 High St,, CR0 1YB, Croydon, United Kingdom
- 0203 953 8888
- info@alleatapp.com
- www.alleatapp.com
2.5
Poor
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
terrible app
terrible app, complicated, inconvenient, unreliable. This app creates difficulties by requiring a code that does not arrive on the phone. A code may arrive on the tenth attempt, but the order goes nowhere without sending any confirmations. And I always have to call the company directly.
25 November 2023
Unprompted review
Reply from ALL EAT
Dear Customer
We sincerely apologize for the negative experience you've had with our app, and we appreciate you taking the time to share your feedback. We are truly sorry for any inconvenience caused.
Your feedback is invaluable to us, and we would like to understand more about the specific challenges you faced. If you could provide additional details or examples of the complications, inconveniences, or unreliability you encountered, it would assist us in addressing the issues and making necessary improvements.
Our goal is to provide a user-friendly and reliable experience, and we regret that we fell short of your expectations in this instance. We take your concerns seriously and will be reviewing our app functionality to identify areas for enhancement.
If there are specific features or aspects you believe need improvement, please feel free to share your suggestions. We are committed to continuous improvement and ensuring a more positive experience for all our users.
Thank you for bringing this to our attention, and we apologize for any frustration you may have experienced.
Best regards,
All Eat are dire!
All Eat are dire!! Avoid!! There is no estimated arrival time. Orders can't be cancelled or refunded. No easy way of contacting them. Will never use again.
11 November 2023
Unprompted review
Reply from ALL EAT
Dear Customer
We appreciate you sharing your concerns, and we sincerely apologize for the challenges you've experienced with our service. We understand the importance of transparency and accessibility in the delivery process.
We'd like to address your specific concerns:
Estimated Arrival Time: We apologize for any inconvenience caused by the absence of an estimated arrival time. We recognize the importance of this information and are actively working to enhance our system to provide more accurate delivery estimates in the future.
Cancellation and Refund: We understand the frustration of not being able to cancel or refund orders. We are reviewing our policies to make the cancellation process more user-friendly and efficient. Your feedback highlights an area where we can improve, and we are committed to implementing changes accordingly.
Contacting Us: We apologize if you found it challenging to contact us. We assure you that we value your feedback, and we are working to make our contact channels more accessible and responsive. You can reach us by phone, email (info@alleatapp.com), or through our online support system.
We genuinely regret any inconvenience you've faced, and we appreciate your input as it helps us identify areas for improvement. If there's anything specific you would like us to address or if you have additional feedback, please feel free to contact us directly. We are committed to enhancing our services based on your valuable insights.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Best regards,
WAITING FOR OVER 2 HOURS STILL NO FOOD!!!!!!
I've been waiting for over 2 hours for the meals I ordered!
There is no way to even contact them to find out where it is!
We can't wait any longer, i'm going to have to make sandwiches and will then bin the food if it turns up!
AVOID LIKE THE PLAGUE!!!!!
28 October 2023
Unprompted review
Reply from ALL EAT
Dear Customer
We sincerely apologize for the prolonged wait you've experienced, and we understand your frustration. Your time is valuable, and we regret any inconvenience caused by the delay in your meal delivery.
We would like to address your concerns:
Extended Wait Time: We apologize for the delay in delivering your meals. We understand this is unacceptable, and we are actively investigating the root cause to prevent similar occurrences in the future.
Communication: We acknowledge that communication during delays is crucial. We are working to improve our notification system so that customers are informed promptly about any delays and the status of their orders.
Contacting Us: We're sorry to hear you had difficulty contacting us. We are committed to making our customer support more accessible, and we are reviewing our contact channels to ensure a more responsive experience for our users.
Your feedback is incredibly valuable, and we appreciate you bringing this to our attention. If there's anything specific you would like us to address or if you have additional feedback, please feel free to contact us directly.
Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to make things right in the future.
Best regards,
Although the food tastes good
Although the food tastes good, it seems to me that there are some areas where the restaurant could enhance their service. Perhaps they could train their staff to be more attentive and responsive to customers' needs. It would also be great if they could maintain a more welcoming and cozy atmosphere to make diners feel comfortable and happy. Overall, with a bit more effort and attention to detail, the restaurant has the potential to provide an even better dining experience for its customers.
5 January 2023
Unprompted review
Reply from ALL EAT
Dear Customer
Thank you for sharing your feedback with us. We appreciate your positive note on the taste of our food and your constructive suggestions for improvement. Your insights are valuable as we strive to enhance our service and overall dining experience.
We would like to address your suggestions:
Staff Training: We recognize the importance of attentive and responsive staff. We will review our training programs to ensure our team is well-equipped to meet and exceed customer expectations. Your feedback serves as a valuable reminder to reinforce our commitment to excellent service.
Atmosphere: Creating a welcoming and cozy atmosphere is a priority for us. We will explore ways to enhance the ambiance to make our diners feel even more comfortable and happy during their visit.
Your input is instrumental in helping us identify areas for improvement, and we are committed to making the necessary adjustments. If you have any additional thoughts or specific details you'd like to share, please feel free to reach out. We value your patronage and look forward to providing an even better dining experience on your next visit.
Thank you for your valuable feedback.
Best regards,
Placed an order for delivery paid using…
Placed an order for delivery paid using my card for me then to get an email saying my order has been cancelled. Got an email saying I would be refunded 3-5 days ( which is no use when I was hungry when I placed the order) anyways 2 weeks later no refund spoke to 2 different people via telephone and they said someone would ring me back but no one has rang me back. No refund avoid this app if you are hungry and skint!!!
21 August 2023
Unprompted review
Reply from ALL EAT
Dear Linzi,
We are sorry that you didn't get your refund. Please share your order number here and we will try to process your refund as soon as possible.
Kind regards,
we had a canceled flight
we had a canceled flight, a really hard day, discussing with EasyJet about cancelation of all flights in Europe. When we arrived to Hotel, we were told to order food online. It took me 10 min. to register, the site made timeout, finally when the order went through to paypal the amount was not correct and when the food arrived, there was no rice! we ordered food for 35 pounds, and the messge on the chat was... we have to pay 15 punds for delivery if we want extra rice... we did never get any!
instad, even though i told them we have nothing, not even our bags... we asked for knife and fork - we did not get them, we asked for delivery. we could pick it up in the reception ourselfs.
28 August 2023
Unprompted review
Reply from ALL EAT
Dear Customer,
We sincerely apologise for the inconvenience you experienced with your recent order. Your feedback is crucial to us, and we're truly sorry for the issues you faced. We understand the importance of a seamless experience, and we're committed to addressing these concerns to enhance our service.
Please be assured that we'll investigate the matter thoroughly to prevent such occurrences in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Once again apologies for the inconvenience.
Kind Regards,
Ordered 2 hours ago......still waiting
Ordered 2 hours ago......still waiting. Live chat dont work, they say send us a message we will get back to you....sent them 2 messages no response back.....had 2 call restaurant to find out where my order is, then when the order eventually arrived it was incorrect.......avoid, avoid, avoid!
26 August 2023
Unprompted review
Reply from ALL EAT
Dear Tracey,
We sincerely apologise for the extensive delay, communication issues, and the incorrect order you experienced. This falls below our standards, and we deeply regret any inconvenience caused. We're actively investigating this matter to ensure it doesn't happen again. If you could provide us with your order number, we would be able to help you sort this out.
Your feedback is invaluable, and we're committed to addressing these issues promptly. We appreciate your understanding and thank you for bringing this to our attention.
Best regards,
Honestly cant tell how how bad this is
Honestly cant tell how how bad this is
STAY AWAY
Ordered food for collection through the app
Went to store to collect to be told my order was not here as been cancelled
The app got the prices wrong so they dint make the order.
Even tho i paid for price on app
And i was at the store to collect the food.
I called the the all eat customer service and the women dint care
Sounded high as a kite
The restaurant said they would make my food if all eat covered the cost of the difference as it was there fault
Which they refused
So was left with kids at home hungry 7.30pm trying to find a solution for food
Would never use them again
18 July 2023
Unprompted review
Reply from ALL EAT
Dear Jed,
We're truly sorry for the distressing experience you encountered with your order. This is far from our standard of service, and we deeply regret the inconvenience caused. Your feedback is essential, and we're actively addressing the issues raised to prevent a recurrence. Please provide your order number so that we can sort this out for you.
If you have additional details or if there's anything specific you would like us to address, please feel free to respond to this message or contact us directly. Your feedback is invaluable, and we want to ensure a positive experience for all our customers.
Best regards,
Good price for pizza
3 July 2023
Unprompted review
Really recommend
Really recommend! Good price for the chicken. Price is better than Jest Eat
26 June 2023
Unprompted review
This app is a game changer for the food…
This app is a game changer for the food delivery industry. I was extremely amazed by the low prices they have as compared to Uber Eats, Just Eat or Deliveroo. Hopefully, it will catch up soon because I like the restaurants and cheap prices in this app.
20 June 2023
Unprompted review
I love this app
I love this app, save me a lot of money for food ordering, highly recommended.
19 June 2023
Unprompted review
Do not use this app
Two weeks ago I order my food and pay by pay pal after 1hr. No food arrived so I call the restaurant they said not received my so I reordered again and the again happen called the restaurant again and they are not on the all app so requested a refund so weeks later no refund £62 please do not use this app scam
3 June 2023
Unprompted review
Reply from ALL EAT
Dear Brian,
We are truly sorry that you had to go through such experience. Please provide your order number so that we can sort this out for you.
Kind regards,
Highly recommended
We tried chinese takeaway tonight. Quick response on the live chat and tasty food. Cheaper than Just Eat, would highly recommended!
17 June 2023
Unprompted review
The sales team is absolutely amazing…
The sales team is absolutely amazing and greatly helpful. Specially LIN and CHLOE
12 June 2023
Unprompted review
Excellent service
5 June 2023
Unprompted review
This app is an absolute game changer
This app is an absolute game changer. I love their low prices and on top of that the discounts they offer. What is even more amazing about All Eat that despite the low prices, they do not compromise on the quality of food and service. I cannot recommend All Eat enough.
31 May 2023
Unprompted review
All Eat has an amazing selection of…
All Eat has an amazing selection of underrated yet tasty fast food. This is always my go to app when ordering fast food. I’m surprised how big brands are surviving when there is such an amazing selection of fast food on this app.
2 June 2023
Unprompted review
Ordered our food
Ordered our food. It was absolutely fabulous response. Excellent response, service was triple A and cannot find any fault. Will definitely use it again.
16 May 2023
Unprompted review
The best app I have been use for my…
The best app I have been use for my food delivery
11 May 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.