AllGas North West Ltd. Reviews 

76
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the engineers' professionalism, knowledge, and efficiency. Many appreciate the staff's friendly and polite demeanor, noting their helpfulness in explaining issues and providing good advice. Reviewers frequently mention prompt arrivals, thorough work, and tidy job completion. However, some customers also noted significant issues with communication and reliability. A few people reported instances of false information, unreturned calls, and appointments being cancelled or delayed without proper notification. There were also mentions of engineers not authorizing fixes on site or leaving problems unresolved, leading to extended periods without essential services like heating or hot water.

What people talk about most

Service

Users describe positive interactions with service, highlighting engineers who are punctual, friendly, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising engineers for their professionalism,... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising proactive communication, such... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences where agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lee was so helpful, got straight to the cause of the problem and sorted it. Tidied up after himself and gave us some really good advice too.

Rated 5 out of 5 stars

Had an AllGas North West engineer attend my house in Crewe today because my (old) boiler had stopped working. He quickly identified an issue and sorted it in less than half an hour. I didn’t catch his... See more

Rated 5 out of 5 stars

Ihad a leak on my boiler,as a customer of Yourepair - my boiler warranty company - Excellent company briliant boiler repair plans from £10.00/mth, as is mine. They sent their engineers- Allgas Northwe... See more

Rated 5 out of 5 stars

Dean gas engineer from Allwest gas has been out several times to my property. Initial problem found and solved straight away. Needed diverta valve fitted this time, done today. Great job, very effi... See more


Company details

  1. Gas engineer

Written by the company

We are a professional Plumbing & Heating company dedicated to delivering reliable, high-quality services across the North West, North Wales, and Yorkshire. With extensive experience in the industry, we specialise in boiler breakdowns, servicing, and installations, ensuring your heating system runs safely and efficiently all year round. Our services also include power flushing, general plumbing, and the installation and servicing of modern heat pump systems. Whether it’s a small repair or a full system upgrade, we take pride in providing honest advice, prompt response times, and workmanship you can trust. Customer satisfaction is at the heart of everything we do, and we aim to deliver a friendly, efficient, and dependable service every time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.3

All reviews

(76)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Star Review for Lee at All Gas North West Ltd. I had my annual gas service booked in…

I had my annual gas service booked in with Lee at All Gas North West Ltd. I was contacted both by Lee and All Gas prior to my appointment day to confirm the date and time for my service, which I was very impressed by. Lee was very polite and friendly and cleared everything away when the service was done. I am extremely happy to recommend Lee at All Gas which is why I have given a 5 STAR review. 😊

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Dean … A credit to the company!

Our insurance company tasked Allgas NW to sort our leaky gas boiler. Within 30 mins we heard an engineer would visit next morning. After excellent comms Dean arrived dead on 8.15 as promised and was smart, courteous and respectful of our property, putting on shoe covers. He soon diagnosed the problem which requires a specific part from Worcester Bosch which unfortunately needs ordering so he was unable to fix it today. He was however able to give me a managing tip that means we can get by till it can be sorted properly.
I cannot speak too highly of Dean in particular and how he is an absolute credit to his company. I cannot recommend them more highly if the rest of the organisation is as good!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

As a single parent with a disabled son

As a single parent with a disabled son getting heat back on was priority. The company I have my heat cover with, sent Allgas and their work and communication was exceptional! Right from the initial phone call, the engineer told me how long he'd be to arriving at my house which is very good. He diagnosed the issue very quickly and was very professional and friendly at all times. He spoke to the office to get the part ordered and explained how important it was to get heat back ASAP. The lady in the office phoned me after speaking to the insurance company and told me when to see the engineer and when the part would be fitted.
Excellent communication and professional service. Highly recommend! 10/10
Lee was my engineer and his politeness, knowledge, expertise and professional work ethic was fabulous. Also Cathy in the office was so good and very understanding in a difficult situation. Excellent communication.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Boiler pressure issue.

Had a visit today from Lee from AllGas. He did a thorough job and got everything sorted with my boiler. Really pleased with the service provided. Great guy.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

The engineer, Dean, called ahead of time to let me know when he would arrive. He assessed my boiler, replacing the required part and tested to make sure it all worked fine. He was very pleasant and efficient. I am very pleased and would recommend.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always!

I’ve been a loyal customer of this company for nearly a decade and I’ve always appreciated their friendly, efficient and thorough service. Lee is our regular engineer and he consistently delivers brilliant work ensuring we receive the best possible service. If he identifies any issues he promptly follows up and provides all the necessary information about the job. His professionalism, helpfulness and knowledge are truly commendable. Thank you for another year of excellent service!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient service.

An excellent engineer named Dean arrived at my house yesterday to solve a leaking TRV issue on my heating system. He phoned beforehand to give me an arrival time and was courteous, pleasant and very helpful throughout his visit. He quickly solved the issue for us, informed us of everything that he had done and left leaving no mess at all. He was a credit to your company and is clearly very capable, dedicated and motivated. Thank you Dean!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, polite friendly company

A great company, responded immediately to my request for assistance. A very efficient lady took my details & arranged a date and time to suit me.
The engineer telephoned on the day to inform me of his estimated time of arrival. He was extremely thorough, explained what the issue was and repaired it in good time.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with ALLGAS…

I was very pleased with ALLGAS NORTHWEST office staff very helpful in booking appointment for my service the engineer (Mike ) came out very pleasant young man, I would highly recommend this company.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Boiler repair.

Just had a boiler repair done by Lee. He was very professional and efficient. He was very polite and approachable. Didn't even have to clean anything up after he had finished, bonus !
Thank you for a job well done.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Dean gas engineer from Allwest gas has…

Dean gas engineer from Allwest gas has been out several times to my property. Initial problem found and solved straight away. Needed diverta valve fitted this time, done today. Great job, very efficient and pleasant. Would recommend this company. Office staff also great too.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Boiler service

Came to service my boiler, no fuss no mess job done, arrived as arranged and gave me a call when he was on his way, I would highly recommend them.

23 February 2026
Unprompted review

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