Allianz Australia Reviews 

I had a claim, not treated well, many errors. Not supported at all. Wouldn’t use or recommend this company!

I am writing this review after nearly a year of dealing with Allianz Australia following a motor vehicle accident on 11 December 2024 that left me with multiple serious injuries — including a broken tailbone (coccyx), deep vein thrombosis (DVT), knee and ankle injuries, and ongoing psychological impacts. From the beginning, Allianz’s approach to my recovery and claim has been bureaucratic, inconsistent, and deeply unfair. Despite being transparent and cooperative throughout the process, I have faced continuous barriers, dismissive communication, and an attitude that priorities deadlines over the wellbeing of injured individuals.

Ongoing claim with Allianz who although the car has been confirmed as written off and deregister, still refuse to pay out the agreed value to my partner and for over two months have been dragging out the claim and wasting our time and money!!!! Pathetic.

I'm European and in Europe, Allianz has a great reputation as a German insurance company, but here in Australia, the Allianz name is being ruined by the poor management of those who work there, discrediting this great name. My Allianz insurance policy will soon expire and I will never use it again and my other family members will also choose another insurance company. The incompetence and ignorance with which those who work for Allianz interact with customers is shameful.

Worst insurer there is. They bait and push you to your limit and when you complain they hang up and put you on a communications plan where you can't call anyone ever and have to wait 48hrs for an email reply.
I had my domestic and lawn services cancelled the week I had cervical spinal surgery.
Total scum

Staff don't even understand their own policies. Cannot be trusted.

I’ve been paying Allianz for 11 years, over $14,000 in premiums and made my first ever claim in 24 years of driving. Apparently, that was my big mistake. My $57/fortnight policy magically became $91 overnight!!!! A 68% increase! When I called to fix it, I was quoted $54. But surprise, surprise Allianz now “can’t find that call.” Maybe it vanished into the same black hole where their customer service standards went. They call it a premium adjustment. I call it daylight robbery wrapped in polite emails. You can be the most loyal, claim-free customer for over a decade, and they’ll still treat you like you’re lucky to be overcharged. So thanks, Allianz, for teaching me that the only thing you can insure with confidence is that your prices will go up and your integrity will go down. Avoid them like the plague.

Just came out of a six-month battle with Allianz Home insurance re: sudden burst of water pipes under concrete stairs leading to high water bills. My private plumber fixed it swiftly but claiming for the repair cost with Allianz, was a long and traumatic experience. In summary, their tactics to deny a claim are multilayered. First, keep sending assessors one after the other until someone can come up with an excuse to block your claim- this may also delay the process and allow money to sit in their bank for longer. Second, pick an “expert” report that suits their interests-- some contractors receive bonus for blocking a claim, according to a friend of mine in the industry-- (the engineer report they used against me called a photinia shrub a “magnolia tree” and based his whole theory on the assumption that “magnolia trees are known to have aggressive roots”. Yet Allianz call this “THE available expert report”, Ignoring all others including one that filed by their first designated assessor. Third, bamboozle you with all the jargons and legal clauses there are if you simply won’t give up or even complaint to AFCA. This is the first time they would take you seriously and strike with full force. The only benefit being: you would finally learn all about the pitfalls in the fine print by the end of it! For they rather not tell you any of this until they absolutely have to, so that you would keep your hopes high until the next rejection!

They have been so nice to me throughout my car ride off I had trouble with my loan company and I called so many times trying to work out my payout figure and the people on the phone were absolutely fantastic always kind and helpful

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⭐☆☆☆☆ Worst Experience Ever – Allianz Health Insurance is a Scam for Students!

If you are a student thinking of taking Allianz Health Insurance, please think twice. This company does nothing but loot international students. They take thousands of dollars in premium but when it comes to actually paying a claim, they have a hundred excuses to reject it.

I submitted my claim with all the required documents, doctor reports, bills, and receipts — not once, but multiple times. Every time they came back with a new reason: “missing details,” “not covered,” “need more paperwork.” It is a never-ending cycle designed to frustrate students until they give up.

Allianz knows students are vulnerable, living away from home, already stressed with studies and finances. Instead of helping, they make fools of us. They are quick to take money but extremely slow and dishonest in returning what is rightfully ours.

Customer service is another nightmare — rude, unhelpful, and robotic. No one cares about your case. You will just be sent from one department to another with no real solution. Months go by and you will still be waiting for your claim to be processed, while your money is already in their pockets.

Honestly, Allianz Health Insurance should be ashamed. Their system feels like a trap set up to exploit students. Instead of providing support during medical emergencies, they play dirty games with your health and finances.

⚠️ My advice: If you are a student, avoid Allianz at all costs. Don’t let them take advantage of you. Choose any other provider, but do not fall into this scam. They are the worst insurance company I have ever dealt with

Used Allianz for our Workcover insurance. Worst service, worst follow up, incompetent. There are other options out there, choose them instead.

Most pathetic, incompetent insurance company. After making a small claim for a broken car window and some stolen items totalling $2200, over the course of a month I made 7 phone calls to them, being told different things each time regarding what I need to provide in order for the claim to be assessed. I cancelled my policy and paid for the repairs out of my own pocket as this was the easier alternative

WHOLESALE THIEVES & SCUMBAGS ie (ALLIANZ)
Whomever wants to take out insurance avoid like the Bubonic Plague the company Allianz as they are cheats,liars and scammers! In the end they will keep all money that they promised was due to you(to me it was on two separate occossions the first one being with a lady on the 8th of July 2025 from Allianz and the other occured when speaking to their customer representative by the name of ADITHYA RAVEENDRAN on the 11th of August 2025 where both women promised a refund of $226.08)for their themselves as they are greedy for money coming in but do not like to see it going out.I had to give them a 1 star rating as you can not give them a NO STAR RATING,which they surely deserve and have earned,or else you can not write a review.They STOLE from me $226.08 in which if I had done the same to them would see me in jail.There you go we now have CURPORATE THIEVES & SCUMBAGS!I and my family and many friends I have told the story to have dropped them like a HOT POTATO as who wants to deal with a dishonest Company.I told my family and friends to spread the story to as many people as possible and for them to also tell as many people as possible.I will be pleased if this review of mine steers people well and truly away from Allianz and eventual heartache!I was insured with for close to 20+ years with multiple policies.Talk about TAKING!I will NEVER EVER INSURE WITH THEM EVER AGAIN AND I HOPE YOU READING THIS REVIEW DO LIKEWISE!!!!!!!!!!!!!!
By the way they (ALLIANZ) initiated me making contact with them in the first place as they texted me twice,once on the 8th of JULY 2025 and the other on the 11th of August 2025.Go Figure????????

DO NOT SIGN UP WITH ALLIANZ THEY ARE SCAMMERS
They say you are covered but when you get in an incident they come up and find a million reasons to reject your claim ! I have lost so much money because of them - do not trust them !!!

Disgraceful!!!! Avoid
Fences got damaged in Cyclone Alfred in March.
Disgraceful customer service, never hear from them, send out the wrong contractors to quote, then told there not covering the damage because the damage wasn’t caused by the cyclone, but poor installation.
Worst company ever

Worst company I have ever worked with. I have been transferred 8 times, and am currently still on hold with them. They have transferred me from thirdy party to insurance claims, back to third party, and now I have no idea where they are sending my call. Not a single person at this company actually wants to do their job. Digusting communication. Several hours wasted trying to get money from this insurance company.

Unbelievably stupid company, took months to get my car written off, months to get a payment and the people on the phone could'nt understand an aussie omg just all stupid

Unprofessional and use unprofessional companies to do their reporting on claims. Never hold to what they claim to cover.

Absolutely do not insure with Allianz . Nightmare to deal with , poor communication and very underhanded assessment process . I got my own advice from a local panel shop where even they confirmed it was bizarre what was being requested . Going through the AFCA complaints process at present as we are completely over dealing with Allianz .

The worst company i have ever seen in my life not being honest with customer i did accident before three months ago and I still didn’t get any notification from them and still till today iam on hold telling they will contact me for what is going on but they actually not do not cover your car with allianz