Allianz Australia Reviews 

Absolutely disgusting. First ever insurance claim after cyclone Alfred. First contact was great. However they have requested reports on damaged property that nobody on the Gold Coast does. Can I even discuss this with them. Maybe if they would receive contact. Have been calling for days, only to be put on hold permanently, emailed; no reply, called a different department who requested a priority call back to me but still nothing. Says 24hr support but after going through all the options get told they're closed. Will be calling ombudsman in the morning and taking my business elsewhere.

Unreliable

I am 50+ and had a urinary blockage while in Europe, urinary blockage due to enlarged prostate as many men aged 50+

Allianz decided not to cover me because I visited a urologist. I saw a urologist for prevention (to ensure there was no serious desease as my PSA was elevated due to enlarged prostate). I just wanted to be sure there was serious disease which was luckily the case.

Allianz is not covering urinary blockage for men aged 50+ with some urinary retention. I never had any urinary blockage before. Many men aged 50+ will incur some sort of retention (no blockage).

Where is the prevention and early detection of deseases? This is typically a case for not encouraging early detection of serious deseases. That is a very bad message.

Therefore, be carefull with Allianz if you visit a specialist in the years before your travel. There is a chance Allianz will do what they did to me: deny your claim.

I am not an Allianz client nor will I ever be after witnessing the way they treat clients.
I needed to communicate with them after a request was sent to my premises in regards to an accident with one of their clients, the misinformation was incredible which resulted in unnecessary stress and 0 results.
If your staff can't be trained to a level where they are capable of decent and proper communication then I suggest you look for those qualities in other employees or retrain the one's you have.
Your team leaders could use that training also, plus the fact that you solely record calls for "training purposes" only for certain employees and not higher level employees is also something to think about!

Rang for guidance on accessing a doctor for my so while in Japan just like their information told me to do and I was pretty much told I was on my own and good luck….

We had landlord insurance with them. The tenets didn’t pay rent for 10 weeks and trashed the place. After months of talking to people overseas with bad comprehension of English and having to call back and wait online at least three times to find someone to talk with that I could understand .
But in the end it looked like we owed Allianz money after they deducted cleaning, new keys, holes in walls repairs, removal of damaged furniture. It was insane to think how that could happen and we could owe them money. In the end we received just over one weeks rent from Allianz. So we had to wear the lose of over 8 thousand dollars. I would never ever recommend them to anyone and please shop around if you have a choice.

2nd time buying a comprehensive travel insurance cover. Never again! They use the Deny-Defend-Depose tactic when calling them. Tested positive for Covid using the test kit. Then they told me they can't provide assistance unless it's a PCR diagnosis that was from a proper hospital, and suggested to tough it out. It was also too inconvenient for them to be changing travel itinerary on the day of the return flight, so they asked me to directly call the airlines to check if they'll allow me to travel.

If you're considering insuring your house and contents with Allianz - DON'T DO IT!
Would only replace half my storm damaged floor and the floor is discontinued, so I can't match it.

Allianz
Where do I begin…case managers have no idea of the Worksafe legislation. I’ve raised numerous complaints about my employer however it’s too much of an effort to report my employer for non compliance.
Email the facts and they deflect with excuses including management.
Make mistakes but don’t rectify regarding my case, only to receive an apology- not good enough.
Requested my GP to write a report yet he doesn’t specialize in the specific field.
Threatened by recent case manager.
Address issues all individuals involved with this case too lazy to investigate with employer even though evidence has been provided to support this issue, hence all staff have been advised not to address this matter with me any further.
Although I’ve complained on so many occasions evidently they’re protecting each other.
Allianz have destroyed my mental health in the past couple of years the fact I’ve been discriminated and treated unfairly
Actually considering taking this matter to the media

I had a bad experience with Allianz company
I'm a men with 2 children they and I had accident on 26 September with of Allianz clients so I'm a third-party, from day one I did call them and notified them about the accident, they didn't care they didn't even provide me a car all they ok send us a email and write what happen and draw the accident how it happen!
I did all of that
after 4 month they did call me and it was the investigation team he said if you want your car to be repaired and fix you need to do a interview with I said ok
he came to my house and I said the story about what happened in the accident and after one day he gave me a call telling me that in 9January they will fix your car
I said good I waited till that day I call Allianz and the respondent to me that the report now with managers under investigation !!
I called on 7 February I said is everything okay ?? they said sorry we can't go ahead and we can't fix your car
I did the investigation men the he told they will fix your car on 9 January
he told that I did sent to them the report how they said that to you!!!
let give them a call and I will call you back !!
I said ok, and he didn't call back
I have 2 children that I need to use the car to take them school that's why I've been calling if they have a issue with the client what can I do to them
what I feel about Allianz that they are not honest company and I don't recommend no one to put a insurance with them
they very delayed and they don't care about the client or the customer
• and also they don't care if you take them court , they will push the customer forward and delay till you feel tired.
and I'm still waiting that's my right I will not give up.

Been on Allianz workcover for 3 years nearly. Been the most horrible terrible experience of my life so far. I’ve been thru more then the average person!!

Been handed from person to person, well over 10-15 agents now, none of there employees are correctly trained, trauma informed or knowledgeable in this field of area. I feel like I’m on the phone to a call center every time I hear from them. Theirs is no personal care for clients, no tapering to a clients individual needs and no understanding of what a client is going thru.

I have to push for months to get approved for services and even then it’s like getting blood from a stone. I tryed complaining to higher ups who hade a telecall with my phyc and then proceeded to ghost me and not return emails or calls. I now have physio, pain specialist and lawyers working for free trying to make contact with Allianz but I am now left without an agent and no one in the company taking responsibility to get services approved that should have been years ago. Allianz have been hindering my journey to heal so far and made my life a living hell and don’t seem to care at all. They haven’t paid any of the services I’m using still to date, doctors, physio, pain specialist, hydrotherapy. Most agents have delayed each service needed by 3 months at a time minimally. Im truly Disgusted by there lack of care for a human being, they are just insurance and you are just a number until they can kick you of the system leaving you broken, scarred and unable to return to work or return to the things you actually enjoy in life.

Whilst Allianz agents are celebrating and rewarded for terminating injured clients and saving the company money. Injured workers family’s are losing members and injured workers with no support are contemplating suicide!

There should be a option for no stars as they don’t even deserve one star!

They do not have a customer service, they do not care about clients and they will not respond to your emails. They are making mistakes and will not correct them if you tell them by email. They are hopeless!!!!

ou already submitted a review for Allianz Home Insurance.
If this review is for the same purchase please edit your previous review instead.


just now
Alianz questionable conductAlianz is the front for bank of Melbourne insurance. I would be very careful with this interesting arrangement. It's obviously designed to take advantage of customers who are loyal and trust westpac.
Unfortunately the number of people now suffering from this conduct is rapidly increasing. My policy was out of loyalty to the bank of Melbourne so I could try and have most products in the same place.

The initial quote was a bit high, but for convenience I decided to proceed. My loyalty has been rewarded with continuing price increases.

Over the duration my insurance has increased nearly 300% as the bank make up new premiums and take the money from my account.

The insurance industry has a lot to answer for as they artificially Inflate premiums to take advantage of disadvantaged people.

I fail to see how my disability or personal situation would be used to Increase the premium, I also don't understand how they justify taking nearly 20% of my income and say they are offering a service.

The good news is that I had the policy cancelled today, the bad news was the treatment I received as a result.

My experience with Allianz Care has been disappointing. The refund process 600 visitor visa was mishandled, and customer service failed to address my concerns adequately. I cannot recommend this service.

I would like to emphasize how shocking the lack of communication between Allianz and their customers is. The insurance that is supposed to cover and assist me when I have an accident is actually causing me more stress - I am currently holding on the line for over half an hour trying to reach you and hoping the line won't cut before I talk to a human as it has been all morning.

I have also sent 4 emails with receipts and detailed information of my current situation. None of them have been answered, not one follow up call or email back. I have currently done all I had to to get my car fixed, paid more than my excess for that and yet no one can call me back to discuss reimbursement (though, the monthly payment NEVER fails).

Still waiting on my answer.

Don’t do it!
They lie about sending out renewals, leaving you uninsured and when you realise this and contact them, they admit fault until you request that they meet their original quote, not the rubbish one where they add an extra $1000!

Avoid Allianz at all costs!

Allianz are unethical and inhumane. Their lack of communication with their customers is like nothing I have ever experienced in my entire life. They cut me off workers' compensation with no notice and no communication. I had to call them to be told two weeks after the fact. They did not tell my employer, my doctor, my rehab consultant or myself. They left me unemployed and penniless and could not have cared less. No case conference, no return to work plan so I was not financially and emotionally devastated. They lied and said twice they sent my doctor questions for clarification. She never received them. Honestly, I am still awaiting a review and answers as to why they did not follow the insurance regulatory policies for the cessation of payments. I do not believe they will ever communicate despite admitting they made an oversight and this is why I (or the other parties involved in my case) received no notice to get my affairs in order before the payments ceased. I am left emotionally devastated and unemployed with no income. My care team all said they had never heard of anyone being cut off from workers comp without notice before. Allianz admitted fault in a taped phone conversation. I asked for answers as to how this could have happened and a review of my case. I have never heard from them ever again! Where is their duty of care? How can they fail to communicate such life-changing and devastating events to their customers?

Allianz do not pay the invoices of approved medical claims.

Dealing with this company has been tortuous.
Nearly 3 months from claiming and still not sorted. Clearly they have half their staff , if not more, working from home. Too busy picking up the kids to deal with customers. I will never use them again.

Increased my premiums by 25% in one year during a cost of living crisis. What a heinous company. Found better value elsewhere despite being a long term customer.

Tried to make a claim on the iPhone: didn't worked. Tried to retrieve what I did on the computer: didn't work. So allover again :(