Allica Bank Reviews 

1,874
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers for providing highly personalized guidance, making daily interactions pleasant, and ensuring the transition and onboarding process remains exceptionally smooth and efficient. People also highlight the user-friendly digital platform, noting that managing business accounts online is straightforward and paired with attractive interest rates. Some reviewers were not happy with communication issues, mentioning long waiting times, unreturned calls, or ignored messages when attempting to reach customer support. A few other people also felt that certain onboarding procedures were disorganized, complicated, or painfully slow to finalize.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the account setup and onboarding... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as extremely satisfying... See more

Customer service

Users describe positive interactions with customer service, highlighting the personal support and dedicated... See more

User experience

People report positive experiences with user_experience, highlighting a straightforward and effortless... See more

Response time

Clients share positive opinions on response_time, frequently highlighting prompt and helpful communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was fortunate that I met Isla Everett at Allica Bank who supported me all the way through the quite simple process of opening a business current and savings account with Allica Bank. Not o... See more

Rated 5 out of 5 stars

We've just moved to Allica Bank and the process couldn't have been more straightforward. We moved some money into the savings account just before the month end and were delighted to earn £20 interest... See more

Rated 5 out of 5 stars

so easy to talk to no hidden agendas if fact i still cant believe how much they can save me on bank charges and now gaining more interest then ever before on my savings. i would recommend to all... See more

Rated 5 out of 5 stars

I rarely write reviews, but felt inclined to do so, as I am thrilled with my new business banking experience. Allica bank fits my banking needs like a glove, allowing multiple accounts, which is a mus... See more


Company details

  1. Bank

About Allica Bank

Written by the company

Allica is a bank built especially for established businesses with between 5 and 250 employees.

A third of the UK’s economy depends on these businesses, yet they’re overlooked by the big banks with a service that is increasingly impersonal, inconvenient, and poor value. We're here to change that.

Allica Bank is on a mission to give established businesses the banking they deserve. That means:

  • a business current account that rewards business owners for using it.
  • a relationship manager whose name and number they actually know.
  • powerful tools and technology that make life easier, not harder.

It’s proving to be a winning combination. Allica was named as Britain's fastest-growing private company in 2024’s The Sunday Times 100, and we’re also the fastest-growing fintech in the 26-year history of Deloitte’s UK Technology Fast 50 awards. Since we opened our doors in 2020, Allica has lent over £3 billion to established UK businesses and raised £4 billion in deposits.

From our offices in Milton Keynes, London and Manchester, we’re offering business banking how it used to be, just better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,874)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent - It's a no brainer!

First and foremost, if you have over £50K in your business account then transfer it to Allica, it's a no brainer! It's nice and easy to set up, you can do a partial switch so you can still keep your existing business account and best of all, so long as you meet all criteria, you can earn up to 4.08% interest on the money in your business savings.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Allica every time

As an accountant I regularly get asked by clients which bank to use. My experience with Allica, and with my relationship manager make that an easy question, it's Allica every time. The level of customer service and care is unlike any other bank, and if you have cash on deposit they pay a great rate of interest.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Easy

I have only been with Allica Bank for a short period of time but in that short time they have been very accommodating and a very easy company to deal with and got our company set up in good time
amazing company I would recommend whether business or personal. Henok has been incredibly helpful and made the process swift and easy.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Opening my business account with a…

Opening my business account with a complete switch felt scary at first but Louise at Allica talked me through every step and was super reassuring, she answered all my questions calmly and confidently with no pressure. Once the transfer had happened she called to check I was happy and if I had any questions. Her friendly and helpful approach was really fantastic and greatly appreciated

21 May 2026
Unprompted review
Rated 5 out of 5 stars

In a time where banking processes are…

In a time where banking processes are often weighed down by red tape and complexity, Our Relationship manager delivered an outstanding experience. The opening of multiple entity bank accounts, which is typically a challenging and time-consuming process, was handled seamlessly from start to finish. His proactive approach, clear communication, and attention to detail made the entire journey not only efficient but genuinely enjoyable.
What truly set the experience apart was the personalised touch—Henok took the time to understand our requirements and guided us through each step with confidence and professionalism. I would highly recommend his support to any business looking for a smooth and well-managed banking setup.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely superb

Allica Bank has been absolutely exceptional since we joined. The human to human service they provide is something that's rarely seen these days, and has made a real difference to our business.

The biggest benefit for us has been how straightforward and efficient the asset finance process has been. A special thank you to Shannon and Peter, who have consistently gone above and beyond to support us whenever needed.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Allica went above and beyond to help…

Allica went above and beyond to help with our hire purchase of two new machines we needed. Alex (Central Relationship Manager) was very attentive and kept us informed at every process. Finance went through very quickly and we were up and running again without any delay.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Suddenly started charging a "low…

Suddenly started charging a "low balance fee" for those who have an average balance of less than £10.000 in the account.

14 June 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Bernardo,

Thank you for taking the time to leave a review.

We appreciate your feedback regarding our low balance fee. To help us continue providing the benefits available through our Business Rewards Account, customers whose average balance falls below £10,000 in the previous month incur a £25 fee. This fee came into effect in February 2026 and does not apply to customers who hold an active loan product with us.

We communicated this change to customers in November 2025 ahead of it coming into effect. However, we're sorry if this came as a surprise.

We've submitted a request for further information through Trustpilot so we can confirm your identity and review your account in more detail if you'd like us to.

Thanks,
The Allica Bank team

Rated 1 out of 5 stars

Rubbish service

Opened an account when they had 4.2% interest and it’s gone down and down now paying 2.3%. They just use the interest and the card cashback to draw people in. Lucky enough I didn’t fall for the payment cards and went with Monzo who have been great.

I also took out a 500k loan with Allica and have been paying back lumps. It’s like trying to draw blood from a stone dealing with their customer service when I’m paying large overpayments!

Just poor service. I expect customer service to reply within 24 hours but honestly the replies are like 7-10 days apart.

Please Allica sort out your customer service afcustomer.services as it’s shocking!

12 June 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello David,

Thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.

We appreciate your comments regarding the interest rate on your account. The rate available through our Savings Pot is variable, which means it can go up or down over time depending on market conditions and the wider interest rate environment.

We're also sorry to hear that you've found the process of making loan overpayments difficult. We know customers expect this to be handled smoothly, particularly when making significant repayments, so it's disappointing to hear that this hasn't been your experience.

Most importantly, we're concerned by your comments about our response times. We aim to provide a high standard of service, and waiting 7-10 days between responses is not the experience we want customers to have.

We've submitted a request for further information through Trustpilot so we can confirm your identity and investigate the concerns you've raised in more detail. We'd welcome the opportunity to review what happened and see where we can improve.

Thanks,
The Allica Bank team

Rated 5 out of 5 stars

Allica Bank is amazing!

My experience with Allica Bank has been amazing. The level of personal service, fintech that works, and the rewards and interest paid on savings are game changers. I recommend them 100%.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Opening a new business account

Opening a new business current and savings account with Allica could not have been easier.
Anna Chambers my on-boarder helped me every step of the way. As soon as the account was open, she rang to help me get on-line and set up the on-line app. I couldn't recommend Anna and a move to Allica enough.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Dissapointing

Regrettably, my experience to date has been very disappointing. They will need to work hard to win my confidence.

8 June 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Bob,

We're very sorry to hear that you might've had a disappointing experience.

We would love to learn more about what's happened so we have sent you a request for more information via Trustpilot.

Many thanks,
The Allica Bank team

Rated 5 out of 5 stars

Happy and satisfied.

I have Allica Bank staff who dealt with my application, very helpful, to the point and prompt. Obviously the formalities has to be followed, but I was kept informed of the process. Very happy and satisfied with the service I received and it was refreshing after 50 years of banking with main stream high street banks. I found their on line banking and App very easy to use.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Lack of transparency and unethical conduct

Update. No one queried from Allica Bank as expected.

Their promotion is not accurate. They try to bring you in as a client promising quite high rates, when you actually open an account rates are much lower with a series of excuses like "oh that bank is not in our list, only if you spend this much money" which could have been explained before, but you cannot check those until you open the account.

In addition, you can actually get better savings rate from Allica on third party platforms like Insignis, which is quite troubling in terms of lack of transparency and ethical conduct.

We are moving our business out of the bank, and slowly closing the account.

1 May 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed.

We aim to be clear about our rates, eligibility criteria and account requirements so customers can make an informed decision before opening an account.

We’d like to look into your concerns further and better understand your experience. Please reply to our request for more information via Trustpilot so the team can review this directly with you.

Thanks,
The Allica Bank team

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