Allica Bank Reviews 

1,874
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers for providing highly personalized guidance, making daily interactions pleasant, and ensuring the transition and onboarding process remains exceptionally smooth and efficient. People also highlight the user-friendly digital platform, noting that managing business accounts online is straightforward and paired with attractive interest rates. Some reviewers were not happy with communication issues, mentioning long waiting times, unreturned calls, or ignored messages when attempting to reach customer support. A few other people also felt that certain onboarding procedures were disorganized, complicated, or painfully slow to finalize.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the account setup and onboarding... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as extremely satisfying... See more

Customer service

Users describe positive interactions with customer service, highlighting the personal support and dedicated... See more

User experience

People report positive experiences with user_experience, highlighting a straightforward and effortless... See more

Response time

Clients share positive opinions on response_time, frequently highlighting prompt and helpful communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was fortunate that I met Isla Everett at Allica Bank who supported me all the way through the quite simple process of opening a business current and savings account with Allica Bank. Not o... See more

Rated 5 out of 5 stars

We've just moved to Allica Bank and the process couldn't have been more straightforward. We moved some money into the savings account just before the month end and were delighted to earn £20 interest... See more

Rated 5 out of 5 stars

so easy to talk to no hidden agendas if fact i still cant believe how much they can save me on bank charges and now gaining more interest then ever before on my savings. i would recommend to all... See more

Rated 5 out of 5 stars

I rarely write reviews, but felt inclined to do so, as I am thrilled with my new business banking experience. Allica bank fits my banking needs like a glove, allowing multiple accounts, which is a mus... See more


Company details

  1. Bank

About Allica Bank

Written by the company

Allica is a bank built especially for established businesses with between 5 and 250 employees.

A third of the UK’s economy depends on these businesses, yet they’re overlooked by the big banks with a service that is increasingly impersonal, inconvenient, and poor value. We're here to change that.

Allica Bank is on a mission to give established businesses the banking they deserve. That means:

  • a business current account that rewards business owners for using it.
  • a relationship manager whose name and number they actually know.
  • powerful tools and technology that make life easier, not harder.

It’s proving to be a winning combination. Allica was named as Britain's fastest-growing private company in 2024’s The Sunday Times 100, and we’re also the fastest-growing fintech in the 26-year history of Deloitte’s UK Technology Fast 50 awards. Since we opened our doors in 2020, Allica has lent over £3 billion to established UK businesses and raised £4 billion in deposits.

From our offices in Milton Keynes, London and Manchester, we’re offering business banking how it used to be, just better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,874)

324 reviews in the last 12 months

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Rated 5 out of 5 stars

Business Account

Running a business myself, i strongly believe that its the people who makes all the difference. From the time i spoke to Satpal and the speed at which the process was completed and followed up is commendable.
Quality work Team Allica.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

New account

I’ve recently opened an account for one of my businesses, so far everything is running very smoothly and I am very happy with how the account works. I’ve dealt with Anna Chambers who has been incredibly helpful and proactively called me on numerous occasions to ask how it is going and to offer any assistance. So far so good would definitely recommend.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy & Sensible!

Really sensible and easy process to open our account, online banking is easy to use and intuitive - this might all sound obvious but having opened a good few business accounts over the years and managed dozens, this is sadly quite revolutionary! Great customer service, great online service, would highly recommend!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Proof that relationship managers are key to small business banking

We have recently moved to Allica from one of the major high street banks, not only have we had a relationship manager - Ben H - who has been absolutely superb supporting us throughout the whole process but we are now enjoying better service, a better easier website to use, and above all a meaningful and worthwhile interest rate on our savings. For a small family business where every penny counts the interest, cash back and the support of someone trustworthy and genuinely interested in the success of your banking and business is invaluable. I cannot thank Ben enough for his help and Allica for providing a superb platform for a small business to bank on!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Bank with 5 star service

We recently switched banks and I’ve been extremely impressed with Allica so far. Waiting times are short, call-backs from the setup team were fast, and the customer service throughout the switch — and since — has been excellent.

In particular, Fawad Ahmed, who first handled my enquiry and started our application, and Lauren Connor (in Louise Arnoud's team), who managed the next stage and helped push our application through under time pressure, have both been outstanding. Lauren has also continued to be incredibly helpful post-setup.

I recently contacted customer services regarding a payment query, and again the attentiveness and quality of service really stood out.

I would definitely recommend Allica.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I required a statement for an account…

I required a statement for an account that had been closed a number of years. I emailed my request and within 24 hours I had a link to access and download my statement. Really happy that the process was simple and straightforward as other banks have made the same process very complicated.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Allica - personal touch

I just switched my business banking from a mainstream bank - with whom I had been a customer for over 15 years, but neglected to help or care at the end - to Allica. The support during the set up, switch and follow up was impecable, emails, calls, nothing was too much trouble until I was all set up and sorted - like the banks used to be. In addition, the saving rate is extremely competitive, easy app and website. I have been with them for six months now and so far so good. A special shout out to Simon Lofts, who was a pleasure to work with and went beyond his duties to help. I really recommend it to any small business.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The timely responses

The timely responses. Good accurate explanation and updates on the progress of the application. One point of contact was really good. The whole process was very quick.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I’m very satisfied with the service…

I’m very satisfied with the service from Allica Bank. The team was efficient, responsive, and provided clear feedback throughout the process. Any queries were handled quickly, and the overall service was fast and professional. A great experience from start to finish. Special thanks to Agata Rinkeviciute for her excellent support.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Allica Bank - a Blessed Relief to banking woes

After yest another disastrous event with our "old" business bank SANTANDER (no wonder they are losing customers at a rate of knots...) it was a blessed relief to speak with Allica Bank.

Santander could not re-activate a dormant account same day.

However, Allica could open a new account same day - including digital identification etc etc.

Faith at Allica was our onboarding contact and she rang us multiple times to advise on progress and to help us set up the account and additional staff members to view the account etc.

We know our Relation Manager at Allica - Dan - he rang to introduce himself and make sure that if we needed anything, he was at the end of the phone.

BONUS : we will get better interest on our new Allica account compared to the Santander account.

I am notoriously difficult to please - 5/5 no qualms.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Opening an account

Ben my account manager was exceptionally helpful from start to finish taking me through all stages of the application without any issues. I would definitely recommend Allica to anyone who is looking for a business bank account.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

After 19 years we switched to a better bank

After 19 years with the same bank with no interest we opened an Allica Bank Account. Ken and the team at Allica have been so great that we have now made a full switch.

So now we get 4% interest and avoid our bank charges (we had free banking for life and them starting to charge for the final straw!)

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Matt Ellis' service level was exceptional

Matt Ellis' service level was exceptional - he answered every question and kept us in the loop for the entire process. He is an asset to Allica Bank. The bank's processes are also easy to follow and every service promise was kept.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Only just opened the accounts

Only just opened the accounts, but the human-to-human interaction has been impressive! Louise and Boni have been so helpful and enjoyable to work with. Plus, the banking interface (both brower and mobile app) are clean and intuitive. And the interest rates are hard to refuse. So far, so good!

10 February 2026
Unprompted review

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