Allied Mobility Reviews 

1,542
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers overwhelmingly had a great experience with this company throughout the entire purchasing journey. Customers frequently praise the dedicated staff for their professional helpfulness and the clear, detailed demonstrations provided during vehicle handovers. Consumers also highlight the remarkably smooth delivery service and express deep satisfaction with the overall quality of the provided vehicles. Some reviewers were not happy with occasional delivery delays or minor oversights encountered during the vehicle handover process. A few people also mentioned experiencing unexpected waiting times, scheduling mix-ups, or missing documentation when receiving their new cars. These isolated scheduling issues occasionally caused frustration regarding the expected arrival times of their transport solutions.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and stress-free experience from... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting how quick and... See more

Product

Clients share positive opinions on product, expressing high satisfaction with their new vehicles and home... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that communication is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class process from beginning to end. Very prompt response from first enquiry about changing our WAV & within a week new vehicle had been ordered after a visit from Tim from Allied M... See more

Company replied

Rated 5 out of 5 stars

Bit of a late review. But i wanted to shout out a lad called Oliver who works in the west mids (stoke) kind of area... last summer my sister was diagnosed as terminally ill she was already in a whe... See more

Company replied

Rated 5 out of 5 stars

Great experience. Local sales manager Monique was really excellent. Organised a demonstration very quickly and talked us through the process thoroughly. What a nice person. Vehicle delivered after onl... See more

Company replied

Rated 5 out of 5 stars

From start to finish, an excellent service from AM. Although there was a delay due to the manufacturer, AM kept us informed at every step and in the end the vehicle was delivered sooner than we expect... See more

Company replied


Company details

  1. #20 of 72 best companies in Mobility equipment supplier
  2. #21 of 45 best companies in Motor vehicle dealer

Written by the company

Allied Mobility is the UK's leading wheelchair accessible vehicles specialist. We supply a wide range of new and used wheelchair accessible cars to suit a variety of needs. All of our wheelchair accessible vehicles are available to buy, rent or lease via the Motability Scheme. We also have a fleet of mobile service vans that provide safety checks, repairs and vehicle servicing right outside your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,542)

301 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall good experience

When we got the WAV the driver was very helpful and showed us how to use everything. The vehicle is what we were expecting and works well.
The reason for 4 stars and not 5 is we were told in February we should get the WAV end of May but didn’t actually get it until 20th July which was very disappointing having taken so long. It was arranged to be delivered on 17th and waited in for it not to turn up. Someone forgot to add ours to the delivery list. They did make every effort to ensure we had it early Monday morning and were very apologetic. Apart from the delay and miscommunications otherwise very good.

21 July 2026
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Reply from Allied Mobility

Hi Jo, thanks for leaving this 4 star review. We're delighted to hear that you had a great experience working with our team and that the delivery was rescheduled and sorted. Best wishes, AM.

Rated 5 out of 5 stars

Great experience …

Very helpful and polite all the way though

24 July 2026
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Reply from Allied Mobility

Hi Reanna, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience working with our team. Best wishes, AM.

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was handled very well all the staff were very polite and very helpful. They have also had a tree planted for my granddaughter in her name very heart warming touch thank you all so much for making the experience so easy and stress free

17 July 2026
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Reply from Allied Mobility

Hi Elizabeth, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience working with our team and thank you for the kind words. Best wishes, AM.

Rated 5 out of 5 stars

Having a named person who I could…

Having a named person who I could contact through the waiting time for the vehicle to arrive was really helpful. The delivery driver was kind and patient and made the handover very clear. The car is great.

24 July 2026
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Reply from Allied Mobility

Hi Ruth, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience working with our delivery team. Best wishes, AM.

Rated 4 out of 5 stars

Fantastic customer service

Fantastic customer service

24 July 2026
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Reply from Allied Mobility

Hi Wilma, thanks for leaving this 4 star review. We're delighted to hear that you had a great experience. Best wishes, AM.

Rated 5 out of 5 stars

Easy and stress-free transaction.

The whole experience was handled extremely well which resulted in a very easy and stress-free transaction. There was no pressure applied by the sales rep and I was made to feel valued at all times. I was kept informed throughout, right up to the delivery date of the new wav. The delivery was handled extremely well and the driver had all the time in the world to iron out any issues or questions that I might have. I cannot recommend Allied Mobility highly enough.

23 July 2026
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Reply from Allied Mobility

Hi Wilma, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience working with our team. Best wishes, AM.

Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent Service from start to finish, the staff have all be exceptional. This is our 3rd WAV that we have had from Allied Mobility and they have never once let us down and have even gone the extra mile too. I would certainly recommend and would certainly go back again.

22 July 2026
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Reply from Allied Mobility

Hi Peter, thanks for leaving this 5 star review. We're delighted to hear that you had an excellent experience working with our tam and thank you for your trust in us over the years. Best wishes, AM.

Rated 5 out of 5 stars
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Reply from Allied Mobility

Hi John, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience. Best wishes, AM.

Rated 5 out of 5 stars

They go the extra mile to meet your…

They go the extra mile to meet your needs and there is no heavy sales patter.

22 July 2026
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Reply from Allied Mobility

Hi Mr Brook, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience. Best wishes, AM.

Rated 5 out of 5 stars

Excellent service

The guys were so helpful when they came to demonstrate and hand the vehicle over. Communication was clear and they didn’t rush me at all and took time to demonstrate and made sure I was fully confident

21 July 2026
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Reply from Allied Mobility

Hi Fala, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience with our team. Best wishes, AM.

Rated 5 out of 5 stars

Excellent Service. An all round excellent experience from…

An all round excellent experience from beginning to end. No issues.
The delivery date was agreed and met without issue. The delivery drivers were kind, courteous and explained everything asked.
Highly recommended service which I will happily use again..

21 July 2026
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Reply from Allied Mobility

Hi Norman, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience with our delivery team. Best wishes, AM.

Rated 5 out of 5 stars

Excellent service

Excellent service

13 July 2026
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Reply from Allied Mobility

Hi Peter, thanks for leaving this 5 star review. We're delighted to hear that you had an excellent experience. Best wishes, AM.

Rated 5 out of 5 stars

Very helpful when we have had a problem…

Very helpful when we have had a problem and always d
Sort the problem fast.

13 July 2026
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Reply from Allied Mobility

Hi Sarah, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience. Best wishes, AM.

Rated 5 out of 5 stars

My new WAV

Everything about Allied Mobility is so very professional. All the people are helpful, knowledgeable and friendly. I was notified every step of the way regarding progress , conversion and delivery. I could not have asked for a better service. When my new WAV arrived I was thrilled with how perfect it was for my needs.
Many thanks. Best regards.
Lesley Gaunt

16 July 2026
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Reply from Allied Mobility

Hi Lesley, thanks for leaving this 5 star review. We're delighted to hear that you had a great experience. Best wishes, AM.

Rated 4 out of 5 stars

Well not too happy with rump it does not click that its lock .first day…

Well not too happy with rump.first day i took my son out he got stuck in boot.we 4 spent one hour to open boot.then took the wheelchair and my son from middel door.wasnt easy.then it open

10 July 2026
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Reply from Allied Mobility

Hi Erum, thank you for your feedback, it helps us improve what we do. We are deeply sorry to hear your experience hasn't been up to the standards we hold and expect. We can see that you have been in contact with our customer care team regarding the ramp. If there's anything else you need in the meantime please let us know. Best wishes, AM.

Rated 5 out of 5 stars

Allied Mobility were great

Allied Mobility were great, keeping us updated regularly on the progress of our WAV's delivery time and date. When it was delivered we were given an extremely thorough demonstration of all aspects of our new car by a knowledgeable and friendly staff member. Top marks for an excellent company. Highly recommended.

15 July 2026
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Reply from Allied Mobility

Hi Steven, thanks for leaving this 5 star review. We're delighted to hear that you had an excellent experience. Best wishes, AM.

Rated 5 out of 5 stars

An excellent supplier of Medium WAVs.

1. Choosing an appropriate WAV is a complex task: space available to accommodate your wheelchair, your comfort needs (including outside visibility), number of seats you require, size of advance payment; reliability/performance, appearnce and brand reputation of the van manufacturer.
So the attitude/assistance of the sales staff allocated to your enquiry is crucial.
My sales lady (B) was fantastic: knowledgeable about the product range, helpful and patient.
[I did request demonstrations from other WAV suppliers, and found that an Upfront Passenger WAV, medium-sized with automatic ramp and wheelchair lock, (e.g. a Ford Connect Grand), has the potential to be the best WAV, if one can afford the advance payment.]
2. Allied's Peugeot Rifter GT RE conversion was the most suitable for my Permobil F5 (a large power chair).
3. I am not able to comment on post-sales service, but I am hoping that as the largest supplier of WAVs in the UK, in business for over 3 decades, I might be in good hands with Allied Mobility.

16 July 2026
Unprompted review
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Reply from Allied Mobility

Hi, thanks for leaving this 5 star review. We're delighted to hear that you had an excellent experience working with our team and thank you for your feedback.
Best wishes, AM.

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