AllSaints (Official)Reviews 

7,941
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 6,492 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the products, often noting their unique designs and excellent craftsmanship. Many people appreciate the efficient service, from the easy ordering process to the swift delivery, which often arrives earlier than expected. Reviewers frequently highlight the helpful and patient staff, contributing to a positive overall experience. However, some customers experienced issues with orders, such as receiving incorrect items or finding security tags left on clothing. There were also occasional complaints about delivery, including parcels being left in unsafe locations or drivers failing to attempt delivery. A few people also expressed disappointment with product quality, noting items losing shape after washing or arriving broken.

What people talk about most

Product

Consumers find product quality to be largely positive, with many praising the excellent quality of items like... See more

Quality

Customers had positive experiences with quality, with many reviewers praising products like pearl earrings,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and on-time... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the quick delivery and easy... See more

Service

People report positive experiences with service, often describing it as great, excellent, and beyond... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was next day, and in the timeframe given (take note, Royal Mail and Yodel!), and couldn’t have been better. I ordered 3 pairs of trousers - the ‘white’ ones were cream, but I kept them anyway... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always, kind considerate and patient. often couriers become impatient when you are trying to find keys etc. not my experience with this company. Also no dumping parcels in places... See more

Company replied

Rated 5 out of 5 stars

What lovely stud pearl earings, these look great on an have had some lovely comments on them especially the backs being so promenant just as lovely though. Absolutely beautiful. Thank you lots All sa... See more

Company replied

Rated 5 out of 5 stars

From ordering, delivery and return, the whole process by All Saints was done quickly. Their products are of superb quality, different and simply amazing. Recently ordered few things and they arrived s... See more

Company replied


Company details

  1. #372 of 606 best companies in Clothing Shop
  2. #7 of 9 best companies in Leather Coats Shop
  3. #173 of 240 best companies in Men's clothes shop
  4. #135 of 216 best companies in Shoe shop
  5. #153 of 255 best companies in Ladies' clothes shop

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.3

All reviews

(7,941)

6,823 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was great

Customer service was great! Quick and easy! Thank you!

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience with our customer service team. Your feedback means a lot to us, and we’re glad we could assist you. We look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing quality

Amazing quality, the materials are so good!

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you're impressed with the quality of our materials. Craftsmanship and premium fabrics are at the heart of what we do, so it’s fantastic to know it’s appreciated. We hope you continue to enjoy your AllSaints pieces!

Rated 5 out of 5 stars

Great brand

Great brand, fast delivery.

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our brand and that your order arrived quickly. Your feedback means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars
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Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear that you love the shirt and found it to be a great value. Your feedback means a lot to us, and we hope to see you back at AllSaints again soon.

Rated 5 out of 5 stars

Love them they look fab !

Love them they look fab !

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love them and think they look fabulous. It's always our goal to create pieces that make our customers feel amazing, so your kind words mean a lot to us. Enjoy styling them!

Rated 5 out of 5 stars

Excellent quick delivery

Excellent quick delivery

Ordered instore at 1pm, arrived lunchtime the next day

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived so quickly—next-day delivery is exactly the kind of service we aim to provide. It’s great to know your in-store experience was seamless too. We truly appreciate you taking the time to share this!

Rated 5 out of 5 stars

Thank you

Thank you, very impressed with all aspects of your service. On reflection, this has been my experience previously.

Bw Gregg

1 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words, Gregg. We're thrilled to hear that you've consistently had such positive experiences with our service. Your continued support means the world to us, and we’re delighted to have impressed you once again. We look forward to serving you in the future!

Rated 5 out of 5 stars

Ordered a hoodie in the sale which…

Ordered a hoodie in the sale which arrived quickly , ordered a small which was to big . Sent that back which was super easy to do. Ordered a xs which fits much better . Delivery was quick . Very happy with item , good quality .

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your experience! We're thrilled to hear that your hoodie arrived quickly and that the return process was smooth for you. It's great to know the XS fits perfectly and that you're happy with the quality of your item. We truly appreciate your kind words and your support—it means a lot to us!

Rated 4 out of 5 stars

Good quality products and fast service

Good quality products and fast service

2 July 2026
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Reply from AllSaints (Official)

Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that you’re happy with the quality of our products and the speed of our service. Your feedback means a lot to us, and we look forward to welcoming you back to AllSaints again soon.

Rated 5 out of 5 stars

Fantastic as always!

Quick and easy order process. Fast delivery. Item exactly as described and only the best quality from AllSaints. Never had a bad experience- both instore and online.

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us—both online and in-store—has consistently been fantastic. It's great to know that the order process was smooth, delivery was fast, and your item met your expectations in quality and description. Your loyalty and kind words mean the world to us, and we look forward to continuing to provide you with the best AllSaints experience!

Rated 5 out of 5 stars

The quality of the shoes is amazing

The quality of the shoes is amazing. Very happy with how comfy and stylish they are. And on sale!

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the quality, comfort, and style of your new shoes—especially when paired with the joy of a great sale. Your satisfaction means the world to us, and we hope they continue to be a favorite in your wardrobe!

Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings. Great price. Arrived quickly. Would recommend.

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love your earrings and found them to be both beautiful and well-priced. It's great to know they arrived quickly and that you'd recommend us—your support means the world to us!

Rated 5 out of 5 stars

Can't ever fault AllSaints either…

Can't ever fault AllSaints either online or in their fab store in the Trafford Centre where the colleagues who work there are always so pleasant.Keep up the great work.

2 July 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that both our online service and the team at our Trafford Centre store have left such a positive impression. We'll be sure to pass on your lovely feedback to the colleagues there—they’ll be delighted to know their efforts are appreciated.

We’ll keep striving to deliver the same great service you’ve come to expect. Thank you for your continued support

Rated 5 out of 5 stars

Quick delivery

1 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that your delivery was quick—ensuring a seamless experience is always our priority. We hope you love your purchase and look forward to serving you again soon!

Rated 5 out of 5 stars

Delivered on time in good condition and…

Delivered on time in good condition and good communication when to expect delivery.

2 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your order arrived on time, in great condition, and that our communication met your expectations. Your feedback means a lot to us, and we’re delighted we could provide a smooth delivery experience.

Rated 5 out of 5 stars

Smooth and fast

1 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us was smooth and fast—it's exactly what we aim for. We truly appreciate you taking the time to share your thoughts and look forward to serving you again soon!

Rated 5 out of 5 stars

AllSaints it’s my quality Choice for…

AllSaints it’s my quality Choice for ever 🫶🏻💝❣️

2 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for making AllSaints your quality choice! We're thrilled to be a part of your style journey and truly appreciate your loyalty. Your support means the world to us!

Rated 1 out of 5 stars

It has a hole Around the Neck in the…

It has a hole Around the Neck in the back. I contacted customer service And no help I got

23 June 2026
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Reply from AllSaints (Official)

Thank you for your feedback, and we’re sorry to hear about your experience. We take comments such as yours seriously and have also sent you an email to support you further. If you need any additional assistance, please don’t hesitate to get in touch.

Rated 3 out of 5 stars
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you for your feedback, and we’re sorry to hear about your experience. We’ve sent you an email regarding your comments, and if you need anything else, please don’t hesitate to let us know—we’re here to help.

Rated 1 out of 5 stars

When I opened my parcel and the item I…

When I opened my parcel and the item I received was beyond disgusting and extremely disappointing as it was firstly the wrong size, secondly the item was faulty on so many levels and definitely a damaged product.

1 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We've sent you an email regarding your comments, and if there's anything else we can help with, please let us know—we're here to support you.

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