Delivery was next day, and in the timeframe given (take note, Royal Mail and Yodel!), and couldn’t have been better. I ordered 3 pairs of trousers - the ‘white’ ones were cream, but I kept them anyway... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service as always, kind considerate and patient. often couriers become impatient when you are trying to find keys etc. not my experience with this company. Also no dumping parcels in places... See more
Company replied
What lovely stud pearl earings, these look great on an have had some lovely comments on them especially the backs being so promenant just as lovely though. Absolutely beautiful. Thank you lots All sa... See more
Company replied
From ordering, delivery and return, the whole process by All Saints was done quickly. Their products are of superb quality, different and simply amazing. Recently ordered few things and they arrived s... See more
Company replied
Company details
- #372 of 606 best companies in Clothing Shop
- #7 of 9 best companies in Leather Coats Shop
- #173 of 240 best companies in Men's clothes shop
- #135 of 216 best companies in Shoe shop
- #153 of 255 best companies in Ladies' clothes shop
About AllSaints (Official)
Written by the company
Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.
AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.
The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.
Contact info
15-17 Jacks Place, 6 Corbet Place, e16nn, London, United Kingdom
- +44 344 980 2211
- ask@allsaints.com
- www.allsaints.com
4.3
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AllSaints (Official)
We're thrilled to hear you had a beautiful experience with us. Your kind words mean a lot, and we hope to welcome you back again soon!
Reply from AllSaints (Official)
We're thrilled to hear that you love your sunglasses. At AllSaints, we take pride in crafting pieces that combine style and quality, and it's fantastic to know they're hitting the mark for you. We hope they bring a touch of effortless cool to your everyday looks!
Brilliant service
After I ordered my top, my order arrived quickly within 2 days and it was fantastic quality.
3 July 2026
Reply from AllSaints (Official)
We're thrilled to hear that your order arrived so quickly and that you're impressed with the quality of your top. Providing both speed and craftsmanship is what we strive for, so it’s fantastic to know we hit the mark for you. We hope to see you again soon!
Great service
Great service, kept informed re delivery and they delivered on time. Great quality products the sweatshirt is a great fit!
3 July 2026
Reply from AllSaints (Official)
We're thrilled to hear that you were happy with the service and that your delivery arrived on time as promised. It's fantastic to know the sweatshirt fits perfectly and meets your expectations in quality. We truly appreciate your support and look forward to seeing you again soon!
Reply from AllSaints (Official)
We're thrilled to hear that your order arrived quickly and that you're happy with the product. It's always our goal to provide a seamless experience and high-quality pieces that you love. We truly appreciate you taking the time to share your experience!
Reply from AllSaints (Official)
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any inconvenience this situation has caused you. We understand that not receiving your order as expected can be frustrating and disappointing, and we want to assure you that your satisfaction is very important to us.
We can confirm that we have received the declaration form you submitted, and our team is currently reviewing the information provided. Our dedicated support staff is actively investigating the matter to determine the cause of the issue and find the best possible resolution for you.
Thank you for your patience and understanding. We appreciate your cooperation, and we are committed to resolving this issue for you. If you have any further questions or concerns while we investigate, please feel free to let us know.
Really Nice Loafers
Excellent quality as always from Allsaints. Loafers are just what I wanted and were delivered on time. Good value as well as got them in the sale.
3 July 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you love your new loafers and that they met your expectations in both quality and style. It's also great to know you were able to take advantage of the sale—what a win! We truly appreciate your continued support and look forward to seeing you again soon.
Great service instore
Went in store, didn’t have my size but they ordered for me to have delivered at no extra cost and turned up next day. Very impressed.
30 June 2026
Reply from AllSaints (Official)
We're thrilled to hear that our in-store team was able to assist you by ordering your size for next-day delivery at no extra cost. Providing seamless service is what we strive for, and it's wonderful to know we made a great impression. We hope you love your new piece!
Fast delivery and good communication
Fast delivery and good communication. AllSaints T-shirts are great. Thanks!
3 July 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you were pleased with the fast delivery and communication, and that you're enjoying your AllSaints T-shirts. Your feedback means a lot to us, and we look forward to seeing you again soon!
The quality of the tshirts I ordered…
The quality of the tshirts I ordered was very low. They’re paper thin and definitely not worth what I paid.
Order #2001322000
1 July 2026
Reply from AllSaints (Official)
We're very sorry to hear that the quality of the T-shirts did not meet your expectations. We understand how disappointing this must be, especially when you feel the items were not worth the price paid. Please accept our sincere apologies for your experience. Our team will be reaching out to you directly to review your feedback, provide further support, and work towards the best possible resolution.
Beautiful and high quality items
Beautiful and high quality items, delivered the next day with proper invoice and tracking. Couldn't recommend more
3 July 2026
Reply from AllSaints (Official)
We're thrilled to hear that you loved the quality of our items and appreciated the speedy next-day delivery, complete with proper invoice and tracking. It's fantastic to know we’ve made such a positive impression, and your recommendation means the world to us. We look forward to serving you again soon!
Reply from AllSaints (Official)
We're thrilled to hear that you're impressed with the quality of our products. Craftsmanship is at the heart of what we do, and it’s wonderful to know it resonates with you. We truly appreciate your support!
bad experience
bad experience, I ask for an oversized line and you send me a boxy fit. I choose the line I want on the site and you send whatever you like while I have given you so much money. I am not happy
3 July 2026
Reply from AllSaints (Official)
We're very sorry to hear that you didn't receive the style you ordered. We completely understand how disappointing it must be to order an oversized fit and receive a boxy fit instead, especially when it wasn't what you selected. Please accept our sincere apologies for the frustration this has caused. Our team will be reaching out to you directly to review what happened with your order and provide further support to help find the best possible resolution.
Reply from AllSaints (Official)
We're thrilled to hear that your first order was such a hit and that your wife loves it. We hope this is just the beginning of many more great moments with AllSaints.
The order arrived incomplete
The order arrived incomplete. The email said the dress had been delivered, it wasn’t. The only thing delivered was a necklace . Would you please update me when the dress will be delivered please 🙏 many thanks Kirsty
2 July 2026
Reply from AllSaints (Official)
We're very sorry to hear that your order arrived incomplete and understand how disappointing it must have been to receive only the necklace when you were expecting your dress as well. We sincerely apologize for any confusion and inconvenience this has caused. Our team will be reaching out to you directly to review your order, provide an update on your dress, and support you with the best possible resolution.
AllSaints are always efficient and…
AllSaints are always efficient and shopping with them is a joy!
Thank you to everyone! :-) for making the dream happen!
Bravos!!
1 July 2026
Reply from AllSaints (Official)
We're thrilled to hear that shopping with us has been such a joy for you. Your appreciation truly means the world to our team, and we're so glad we could help make the dream happen. Bravos right back to you for being such a wonderful customer! We look forward to welcoming you back soon.
Ordering easy quick service and lovely…
Ordering easy quick service and lovely bag at a good price for my holidays.
3 July 2026
Reply from AllSaints (Official)
We're thrilled to hear that you found the ordering process easy and the service quick. It’s fantastic to know that you’re happy with your new bag—perfect timing for your holidays! We hope it adds a touch of AllSaints style to your travels.
Reply from AllSaints (Official)
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the quality of your purchase and appreciated the speedy delivery. It's always our goal to provide an exceptional experience, and we're delighted we could meet your expectations. We hope you continue to enjoy your AllSaints pieces!
Allsaints does Rock!
As always, amazing quality. Love the different style of design on this as well! Allsaints does rock!
3 July 2026
Reply from AllSaints (Official)
Thank you so much for your fantastic review! We're thrilled to hear that you're loving the quality and unique design of our pieces. Your kind words truly mean the world to us, and we're so glad AllSaints continues to rock for you!
Reply from AllSaints (Official)
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the product, appreciated the sale price, and found the delivery speedy. It’s always our goal to provide a seamless shopping experience, and your feedback means a lot to us. We hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.