I have been buying from the company for years without any issues. Then I received an order that was missing items and sent an email explaining the problem. After a couple of emails back and forth, I r... See more
Company replied
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See what reviewers are saying
I am in Canada. Placed an order for the first time, had to verify credit card details over the phone to prevent fraud (this is great diligence by Allstarhealth). The telephone agent Jamie... See more
Company replied
No receipt of purchase on 12/9. Today 12/11. Email sent asking about order status. No response. Canceled order online. Still shows pending as if to be processed. Guessing this place is a scam. Haven’... See more
Company replied
After seeing negative reviews here on Trustpilot I was a bit dubious, but they had the best value I could find online for a rare flavour of Clif bar that I was trying to get hold of, so I went for it.... See more
Company replied
Company details
Information provided by various external sources
Find a wide variety of discount vitamins and nutritional supplements at All Star Health. From Myoplex to Hydroxycut, Centrum Silver to prenatal vitamins, our products are up to 75% off.
Contact info
United States
- www.allstarhealth.com
3.2
Average
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great product.
6 December 2021
Unprompted review
Reply from Allstarhealth
Hello, we're happy to hear the product you purchased is working well. Thank you for taking the time to leave us this 5 star review!
i got some response from all star…
i got some response from all star health and again they are not listening. they tried to say nobody is complaining about the surepost or their shipping methods. complete denial and more excuses and ignoring the comments.read the reviews on trust pilot. if there is smoke there is fire. they want to pass the buck to the warehouse like its another entity? its part of this company. like i said they need better help a sharper management team and a more organized system put in place. its not up to par by any means. the prices are lower but you have to put up with poor service now because of it? it wont get to me in 1 or 2 days coming from back east state? it actually took 6 days to get to me counting saturday which mail travels on that day. but you have the holiday and sunday added on top of that. it was this long ridiculous time frame and they used horrible surepost. when companies dont listen to customers this is what happens. its absurd.
3 December 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize that the response to your previous review and conversation with our supervisor did not resolve this issue for you. We are always working to improve our service, and will do everything possible to assist if there is an issue. The combination of supply chain issues, increased demand, and carrier labor shortages have created challenges for many online retailers over the last 2 years. It's been difficult since the pandemic began, but we are always working to update our systems to provide the best customer service and quickest deliveries possible. We thank you in advance for your patience and understanding.
I've bought from them in the past and…
I've bought from them in the past and received my order but this time around it’s not shown up and their response is that they won’t replace or refund “lost” packages. So, their customer service is horrible. It’s a gamble whether you’ll receive the things you paid for or not at you, the customers’, expense. They have some “guaranteed” post but it cost so much that the products aren’t worth it. So lame. I don’t understand how this is legal. Get a grip and write it off as a loss if your packages go missing or get proper insurance. The worst. Never buying from them again and I don’t recommend them.
1 November 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We sincerely apologize that the order has not yet arrived. We have been seeing significant delays due to COVID, but are hopeful that your order will arrive within the next few weeks. When our DHL Global Mail shipping option is selected, we provide a message notifying customers that this shipping method is "Reliable but not trackable and not refundable if lost/damaged." We offer this method for our customers that prefer a more affordable shipping option, but we try to be as transparent as possible about the limitations of the service so our customers have all of the necessary details to make an informed selection. Please accept our apologies for any inconvenience this delay has caused, and please feel free to contact us if we can be of any further assistance.
Great prices and fast delivery
I was shopping for a good price on a specific product and found All Star Health. The price was so much lower than other sellers it made me suspicious. After some research, I determined they're legitimate and placed an order for several products on 10/11/21. Two hours and 5 minutes later, I received the shipping confirmation. I'm one state away and received the order on 10/14/21.
I couldn't be happier. Everything was well packaged - individually wrapped in bubble wrap. The products have long 'best by' dates. I will order again. Thank you!
25 October 2021
Unprompted review
Reply from Allstarhealth
Thank you for taking the time to share your experience and for giving us a chance. We're really happy to hear the package arrived safely and quickly. We truly appreciate your business and look forward to assisting you on future orders.
Perplexed and 2 Updates
The initial 2 recent purchase experiences that I have had with All Star Health.com were excellent. Order was accurate, packed well and shipped quickly!
However, here is what is happening in my current situation. I received an email or several to remind me that it's time to reorder. I was semi-okay with that as one or two of those is helpful.
I placed several items into my cart and sent them an email to create a tax exempt account for our non profit with all necessary documents all nice and neat for them to attend to the issue quickly so that I could place the order.
I even sent a follow-up email but I feel like I'm being ignored. It's been a couple of weeks and we really need the supplements.
Unfortunately, they are not responding to us at all except for more reminder emails to re-order.
I'm upset because I cannot get some of the items I'm purchasing from All Star Health anywhere else and for the other items, certainly nowhere close to the prices that All Star Health offers them. The reason why I signed up our non profit to be an affiliate for this company is that I felt that it would be a good fit for us and helpful for other people too.
However, my current issue of being ignored and after reading the recent review by the experienced affiliate who was shorted money with supporting story combined with the reply that was posted by All Star Health, (WOW that says a lot about how they do business), I am choosing to look for another company to work with as far as the affiliate program.
I appreciate that affiliate person's post very much~Thank you to them!
I'm not sure I will be placing another order with them for my supplements unless they do something with some kind of big discount for my trouble at this point.
You make the call doing business with this company in any capacity.
S.
Founder of The Organic Pet Animal Sanctuary
OCTOBER 18th 2021
After posting this review I received my first email from ASH. They claim that they sent me an email on the 6th. In their reply here, they state that they sent a lot of emails that they probably went to spam. *not the case*. I also received a couple of phone calls. The email that I received told me that we weren't signed up for their affiliate program and that we would have to be accepted. The statement I read here is entirely different from what was sent in the email. I'm not sure how I feel about ASH at the moment. Too much drama. Might be too much for me.
UPDATE DEC 7, 2021
I had a discussion with a gal on the phone who was very eager to work things out. I received calls a few times. A bit over-kill for me because I was urged to remove my review all together. I went ahead and placed my order with them. No issue. They gave me free shipping for an apology. I will say that ASH is very eager to make things right and did their best. Overall, I raised my review from 1 star to 3 star due to the hassles involved but redeeming the situation.
I will continue to be a customer as they have great products at great prices.
15 October 2021
Unprompted review
Reply from Allstarhealth
We apologize that our responses have not been received. We always reply to emails within hours of receiving them, and work hard to provide the best customer service in our industry. We have emailed you a few times, and confirmed by email that we have accepted your resale license. The emails must be going to your spam folder, so we kindly suggest you add us to your safe senders list so that you can see our replies. We also called you a few times to try to assist with setting us up as a safe sender, but have been unable to reach you. We really hope that you will remove this review, as it is not an accurate depiction of our business and the level of service we provide to our customers.
As far as our affiliate program goes, your site would be an excellent candidate for the program. We generally allow sites into our program that cover topics about Nutrition, Health, Fitness, Vitamins, and Supplements and now that we carry pet products, your site would be a great fit. Our goal with the program is to promote original content regarding products we carry so once you add that to your site, please feel free to apply online. The affiliate that wrote the negative review was using unapproved methods of collecting orders, and used customer reviews to express his discontent for being removed from our program for those policy violations. Please read our response to that review for more information. Once you join the program you will see that we have advertising policies in place, which means that there are some methods of order collection that are not permitted. Please don't hesitate to reach out to us if you'd like further information.
AVOID THIS SELLER!
Stay far away! Ordered an OTC vitamin for our 7-year (they were out of stock locally & Amazon), and received a shipping email the next day...but with a bizarrely long tracking number—despite ASH claiming to be sent via USPS First Class. We then waited 3+ weeks for the package to arrive...only to then receive an email stating the package was being "Held at Post Office, At Customer Request"...which of course we DID NOT request. Still, we needed the vitamins, so I stood in line at the only post office in our small town for 35 minutes only to be told (no surprise) that the package was NOT being held. Called AllStarHealth's customer service line and got the run around: "Oh, I can't issue a refund b/c the package is at your post office". I explained clearly that it was not, but AllStarHealth is shady, so of course it was like talking to a wall. Do yourself a favor and AVOID THIS SELLER!
Update: After posting this review here only THEN did I hear back from AllStarHealth...with more misdirection, platitudes and lame apologies.
6 September 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize for the lost package and for all the trouble you went through. We haven't done our job if you felt you needed to write a review, so please accept our sincere apologies for dropping the ball. Upon researching the issue we unfortunately couldn't find an explanation for USPS holding the package instead of delivering to your mailbox like they normally do, so we have deemed this package lost. We called and emailed you on Friday to confirm whether you preferred a replacement or refund but we didn't hear back, so we refunded the order in full upon receiving your review. Please accept our sincere apologies for the lost package, and for making you feel as though we didn't intend to assist with this issue.
Order shipped from CA to AZ using…
Order shipped from CA to AZ using Ontrac, their choice. ASH site says 1-5 days. Ontrac's warehouse in Phoenix received package on 8/28/21, initially said delivery date that day, then said delayed until the next day, then the next, the next day, the next etc. Today is 9/2/21, talked to Ontrac, said warehouse doesn't have AC and ASH is aware of delivery issues in Phoenix area. I told this to ASH rep, she denied being aware of any issues which makes her a bold faced liar according to reviews and ASH replies to those reviews. Now told delivery on the 6th, I'm in Tempe, 10 miles away from Phoenix. Contacted ASH, was told it's business days. Supplements are diminished by prolonged exposure to heat and don't know the difference between days and business days so my order will sit in a hot Phoenix warehouse for 9 days before delivered, of course that is if it's actually delivered on the 6th which is labor day. Allstarhealth doesn't care, should be no star health. Long time customer but will most likely buy elsewhere.
**A reply to ASH's reply: Ontrac didn't tell me supplements are degraded by heat, I never said that. Search: Are supplements effected by heat?
You'll find the answer.
2 September 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize for the confusion and delay in receiving your package. Our information indicates that the order was delivered on 9/4/21. We have been aware of some delays for some of our packages due to the wildfires in California. However, these delays are typically only a few days, so the Ontrac representative's statement that we were aware of delays "up to 3 weeks" was not accurate. We understand that the Ontrac rep also made claims that the quality of the products would be affected by the temperature in their warehouses. This was also incorrect, as neither product purchased is sensitive to heat. We completely understand why these statements would have caused you concern and we reported this conversation to the carrier's team after we spoke with you last week. Ontrac has assured us they would research and address the misinformation that was provided to you. If there are any issues with the quality of the product you received, please let us know and we would be glad to assist you.
Disappointing, and their mistake cost me.
Disappointing. They have all these red warnings on their site about import duties but make it clear that under a certain amount you pay them up front.
Because they botch my order up DHL tried charging me again for tax/duties. ASH refunded some but not all of this and said there was nothing they can do despite it being their fault for screwing up the order.
Basically I ended up paying DHL for their mistake and they refused to refund me.
18 August 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We sincerely apologize for the issue with the delivery. Although VAT was prepaid at the time of the order per the new UK regulations, DHL treated the order as if customs fees were still due. We have been communicating with DHL on your behalf to resolve this but they were unable to provide us with a solution, so to get your package to you as quickly as possible we refunded the fees you paid to us and recommended you pay them to DHL directly to receive the order. We are still working with the carrier to determine the source of this error and ensure it does not occur again moving forward, and we will continue to reach out to you so we can arrive at a satisfactory resolution.
Unethical Business
Placed order for vitamins. All Star health company called to verify order. Did not speak to them. Sent e-mail saying my order would be put on hold. My payment was not put on hold. Funds were taken out immediately. Never heard of a company taking your money placing item on hold.
13 August 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize for the delay in shipping the order. Our system charges for the order automatically at the time the order is placed. Typically this will be an "authorization", or a pending transaction, which holds the funds to ensure they're available when the order is ready to be processed. On some first time orders, we may contact the cardholder to confirm the order information and ensure that they authorized their card to be used on the order. We do this as a measure to protect our customers' credit card security, and will only do this on the first order placed. We see that this order was shipped out to you shortly after your call with us today. We apologize for any inconvenience this caused, and please feel free to contact us if you have any questions.
Order melted - insulated shipping too expensive
Ordered Low Sugar Detour Whey bars, chocolate coated. They arrived melted. Contacted the company and got a long email about their posted shipping policy, temperature, etc. They said they could ship in an insulated box next time for an extra $10. Great idea, but that totals $5 more than I can buy it at the store down the street. Customer service a bit thick, as is their shipping dept, but products are good. Having said that; it's off to the store for more.
30 July 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize for the melted bars. When orders are placed for meltable products, we post a notice at checkout warning of the possibility of melting. Since we ship worldwide, we allow our customers to make their own judgment as to whether the weather in their area could cause melting. Usually we recommend placing the product in the refrigerator or freezer when received to reconstitute the coating. We definitely do not want our customers to receive melted products, but unfortunately temperatures can be high inside of courier trucks and cold packs don't last long enough in the heat to prevent bars from melting. We don't offer any option to ship in an insulated box, so we usually recommend customers stock up during cooler months or select expedited shipping to minimize the amount of time the products spend in the heat. We will reach out to you directly so we can find an acceptable resolution to this issue.
Customer Service Lacking
I placed my first order with Allstarhealth and it was over $100. qualifying it for free shipping which is nice. I recently moved to a rural address. The USPS does not deliver here and had not yet assigned a location on a main road on which to place my mailbox to receive package delivery notices. The post office advised me to have packages that were sent by USPS addressed to me C/O General Delivery at the local post office. UPS and Fed-Ex, however, do deliver to this rural address.
The notice on the checkout page of the Allstar website states that they use different carriers including the USPS. The checkout shipping choices do not include an option to choose a specific carrier unless you are paying for a particular shipping service such as "next day air" or "priority mail". I wasn't going to pay for a particular shipping company and service as, why should I if my order qualified for free shipping?
As it was not specified which service my free shipment would go by, I CALLED ALLSTAR AND ASKED THEM WHICH SHIPPER IT WOULD GO BY BEFORE FILLING IN A SHIPPING ADDRESS, AS WITHOUT KNOWING THE EXACT SHIPPER, I DID NOT KNOW WHICH ADDRESS TO PUT ON MY ORDER, the General Delivery for USPS delivery, my street address for UPS or Fed-Ex delivery or my friend's non-rural address for a 'who knows what delivery service it will be".
The person I spoke to at Allstar told me it would be sent by USPS, so I put the general delivery address as I had been instructed by the post office to do. Well, don't you know, Allstar sent it with some lesser-known (unknown to me) delivery company and there were charges. The post office would not give me the package unless I paid the 19.00 for the delivery by the "unknown" company. I feel that this is the fault of Allstar for telling me the USPS would be the carrier when, apparently, in reality, they did not know who they would send it with. Had they told me when I called to verify a carrier that it would or even could be sent by "we do not know", I would have, obviously, used my friend's non-rural address instead of the post office C/O General Delivery. I do not automatically use my friend's address as I don't want to overwhelm them with daily packages and when you first move in, there are many things needed to be ordered. That is why I called to ask Allstar who the shipper would be.
Allstar won't reimburse me for the shipping charge that was incurred due to their giving me the wrong information. They are blaming me, implying that I was confused snd misunderstood the website and or the employee on the phone. I did not misunderstand. I was told by their employee it would be shipped USPS and that is not confusing at all. I am not happy about their failure to take responsibility for their employee's misinformation and I won't be ordering again from them.
21 June 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize for any inconvenience you experienced with this order. We do our best to provide the best possible rates to our customers, and are happy to offer free shipping on orders over $99 when you utilize the domestic standard rate of shipping. The representative you spoke with explained the differences in services we provide, but it appears this issue stems from the service that the post office provided upon delivery, which is their General Delivery service. This is a service you set up with your local post office where you can have your packages delivered to them so the parcels are available for pickup. It appears that sometimes one of the requirements for using their general delivery services is that you ship to them using USPS mail services rather than UPS, Fedex, or any other carrier. Since you chose the free shipping option versus USPS service on our site, your order shipped using a private carrier, so the post office charged you additional fees for picking up your package there. This is a charge incurred after our package arrives at your post office, and one in which we unfortunately have no control over. The person that helped you set up your account there should have explained this better, so we hope you will contact them regarding your grievance. In the meantime we have reached out to you regarding this issue so we can work together to find an acceptable solution.
I placed an order with All Star Health
I placed an order with All Star Health. The order amount was $106, which was supposed to be free shipping. I was charged $41.77 shipping because my address included my post office box. Although my street address was written in two places on their invoice, because I had a P O Box on my address as well, they justified charging the shipping charges. When I contacted them to get it fixed, I was told that my address included a P O Box, so, no they would not refund the shipping.
24 May 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize that we were unable to update your address and shipping method before your order shipped. We utilized the USPS Priority method since a PO Box was entered for the ship address on the order. When shipping to a PO Box, the standard shipping rates do not apply. We never want you to receive unexpected shipping charges. When a PO Box is entered, our site provides a notice at the top of the page reading: "IMPORTANT NOTE: Your shipping method was changed to USPS Priority Mail due to the P.O. Box address. Please note the change in shipping rate in your Order Summary." This notice is included on the checkout page above the button to submit the order. We include this notice because it's important to us that our customers know exactly what they're paying to receive their products and which shipping method is being selected. Please accept our apologies for the inconvenience, and please feel free to contact us if you have any additional questions or concerns.
Very satisfied
I placed an order on the evening of 2nd May 2021 and it arrived 9 days later, all items exactly as described. I live in the UK.
11 May 2021
Unprompted review
Reply from Allstarhealth
Hello! Thank you for sharing your experience with us. We're so happy to hear the package arrived quickly. We look forward to serving you on your future orders with us.
Happy to see the reviews before I get…
Happy to see the reviews before I get involved to buy from them.
15 April 2021
Unprompted review
Reply from Allstarhealth
Well, I think if you placed an order you would feel differently! We have millions of happy customers. The negative reviews on this site have all been addressed and resolved, or we did our best to offer solutions to the issues. We are in the business of doing everything we can do keep our customers happy. Trust pilot offers only a small slice of the whole picture. I promise you will be satisfied with our fast service and friendly customer service when you order one day.
Compromising customer trust
At the end of making a purchase I was asked to take a survey of the company for a chance to win $100. I took the survey out of respect since I’ve bought from them over the years. After the survey I was taken to a BS website saying my reward was in magazine subscriptions. Super sketchy. I don’t know what they’re going to do with my information now. I think the whole thing was a scam. It seems they’ve compromised customer trust for unknown reasons. Disappointing. I don't know how they’re handling the rest of my sensitive information.
31 March 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize for the confusion regarding the survey. The pop-up you are referring to is a service we set up with a third party called Bizrate to collect feedback from our customers. Sometimes they will present a magazine offer, which is optional. You are in no way obligated to fill out the survey or accept the offer for the magazines. This is solely for consumers to post their unbiased reviews for future shoppers to see. We can assure you we'd never utilize this survey if they were scamming our customers. Bizrate receives only the information you supply them directly in their survey and does not receive any of the personal information you provided when placing your order. If you have any further questions or concerns regarding this survey, please contact us and we would be glad to assist you.
Service has gone down hill
Allstar health used to be great but the service has become horrible.
The last few orders I have placed haven't shipped out on time and nobody bothers to communicate from the company unless I start questioning where my order is.
My most recent order was placed 10 days ago and still hasn't shipped even though I asked for out of stock goods to be removed.
1 February 2021
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We sincerely apologize for the delay on your recent order. We are working our hardest to ship our orders promptly, but unfortunately COVID-19 has caused worldwide shortages and required our warehouse staff to work in smaller shifts to limit exposure. Due to these factors, currently our orders ship within 2-4 business days from the date placed. We emailed you regarding the items that were out of stock 4 business days after the order was placed, and removed them from the order later that day per your request. The order is now processing and should ship within the next few business days. We can assure you that this is a rare occurrence; for example, we see that your last 5 orders all shipped 1-3 business days from the date placed, so you can still expect the same fast service you've received in the past on your future orders. Please accept our apologies for the inconvenience, and please feel free to contact us if we can be of any further assistance.
Excellent International Service
I ordered a deodorant, now discontinued by Boots here in the UK and difficult to obtain elsewhere at a reasonable price.
Allstarhealth's price was the cheapest online even with shipping to the UK!
They shipped from California to my home (a distance of some five and a half thousand miles), it was delivered by Royal Mail and was tracked on the DHL App. I am impressed with their service.
I note that some reviews complain about customs charges and shipping problems, which are really not the fault of this supplier.
28 January 2021
Unprompted review
Reply from Allstarhealth
Hi Shane. Thank you so much for taking your time to write about your order experience with us. We're so happy to hear the package arrived safely and that we were able to provide you with the deodorant! We’re very grateful for customers like you and hope you stick with us for years to come.
My first order on Allstarhealth went…
My first order on Allstarhealth went extremely well. I just placed it and will write more after delivery. I called to ask about coupons and the gal who talked to me was knowledgeable and friendly and gave me lots of information. Very good start with this company. I never heard of them until today and will now be on the lookout for their newsletter to take further advantage of their already-good pricing.
17 December 2020
Unprompted review
Reply from Allstarhealth
Hello Marcia. Thank You for giving us a chance, and even more for leaving us this review. We're very happy to hear about your wonder experience with one of our representatives. Its customers like you that make our job wonderful. We look forward to serving you again.
Highly recommend Allstarhealth.com !
I totally recommend ordering from AllStarHealth.com ! Excellent customer service, fast shipping and great prices ! Ordered 5 big boxes of Met-rx Meal Replacement and had it shipped to Norway, Europe.
4 December 2020
Unprompted review
Reply from Allstarhealth
Hello! Thank you so much for your review! We're happy to hear everything arrived quickly and safely to Norway. We look forward to assisting you on future orders.
My package never arrived. No Refund
My package never arrived and they said they wouldn't give me a refund.
2 December 2020
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize that the order has not been received. Please contact your local customs department for assistance, as they may be holding the package for you. If the order is returned to us, we will notify you via email. We provide a notice during checkout stating that we have no control over customs restrictions, and we ask our customers to call the local customs department before ordering. We do this so you can find out prior to ordering whether the products are permitted for import into your country, and if any duties and taxes may be charged by customs. In order to proceed with checkout, all customers shipping internationally must check a box agreeing to this notice to complete checkout. We try to be as transparent as possible about potential restrictions during the ordering process, so we sincerely apologize that this was not clear. Please feel free to contact us if you have any questions.
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