I have been buying from the company for years without any issues. Then I received an order that was missing items and sent an email explaining the problem. After a couple of emails back and forth, I r... See more
Company replied
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I am in Canada. Placed an order for the first time, had to verify credit card details over the phone to prevent fraud (this is great diligence by Allstarhealth). The telephone agent Jamie... See more
Company replied
No receipt of purchase on 12/9. Today 12/11. Email sent asking about order status. No response. Canceled order online. Still shows pending as if to be processed. Guessing this place is a scam. Haven’... See more
Company replied
After seeing negative reviews here on Trustpilot I was a bit dubious, but they had the best value I could find online for a rare flavour of Clif bar that I was trying to get hold of, so I went for it.... See more
Company replied
Company details
Information provided by various external sources
Find a wide variety of discount vitamins and nutritional supplements at All Star Health. From Myoplex to Hydroxycut, Centrum Silver to prenatal vitamins, our products are up to 75% off.
Contact info
United States
- www.allstarhealth.com
3.2
Average
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good customer service
Item I ordered was sold out and on back order. Absolutely no one had the product so it definitely wasn't their fault. They emailed me frequently to let me know the status and offered to refund my money. Since the customer service was good i stayed with my order an they shipped it out as soon as they got it. Customer service goes a long way in my book!!
12 June 2019
Unprompted review
Reply from Allstarhealth
Hello Robby. We are incredibly grateful that you took the time out to leave us this review. We're glad to hear that the item you ordered arrived and we were able to get it shipped out to you right away. Our company puts customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. Thank you, once again, for your kind words!
Fast Shipping, Great Pricing and Lots of Options!!!
Been a Bodybuilding.com customer for a long time. I was looing for two products that have been on backorder on the website for months. I searched around and found that not only All Star Health had them in stock but the pricing was great. I placed an order today and in less than 2 hours it shipped. That rally impressed me. I also checked out the variety of Glutamine, Creatine and BCAA's offered and the pricing is very competitive! Protein Bars like Quest and Nut Butters are cheaper than most places. I will be back to purchase
12 June 2019
Unprompted review
Reply from Allstarhealth
Hi Diane! Thanks for taking the time to share your awesome review of All Star Health with the Trustpilot community. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We strive to deliver great experiences consistently. Thank you once again for your review, you made our day!
Professional, kind customer service
I received wonderful, efficient customer service through email after my package did not arrive. The reps I worked with handled the lost package claim (without me having to get involved at all) and after it was determined that the items were officially lost, a replacement order was reissued and delivered immediately. If you have any questions and need to contact this company, you will reach a real human and receive quick replies. They even gave a follow up phone call post delivery to ensure everything was OK. Great service for an e-commerce shop! Highly recommended.
11 June 2019
Unprompted review
Reply from Allstarhealth
Thanks for leaving us such a wonderful review and recommendation Kait! We're really glad to hear that our customer service team was able to assist you with the issue that occurred in such a great manner. Thank you for giving us this proverbial pat on the back, you made our day!
Good company to deal with my bottles…
Good company to deal with my bottles arrived broken. They shipped replacement immediately
11 June 2019
Unprompted review
Reply from Allstarhealth
Hello Charleen. We are incredibly grateful that you took the time out to leave us this review. Customer satisfaction is a top priority and we are committed to our customers. We're happy we were able to assist you with the issue that occurred. Its customers like you that make our job wonderful. Thank you!
Very good customer service
Very good customer service, low prices.
Recommend buying with them!
PK
1 June 2019
Unprompted review
Reply from Allstarhealth
Hello PK! Thank you so much for taking the time out of your day to leave us such a positive review! We truly appreciate it! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Thank you, once again, for your kind words.
I have always had a good experience…
I have always had a good experience ordering from them. Always in a timely fashion and really great prices. I order meal replacement products from them.
28 May 2019
Unprompted review
Reply from Allstarhealth
Hello Don! Thank you so much for taking the time out of your day to leave us such a positive review! We truly appreciate it! We're happy to hear that your orders get to you in a timely fashion! Thank you once again and have a lovely day!
It took them 2 months to refund my money
It took them 2 months to refund my money because my order was lost. Every time I called about it, they said the money would not be returned until they get the items back, which was the carrier's fault because I never got the shipment.
15 May 2019
Unprompted review
Reply from Allstarhealth
Hello Leticia,
Thank you for bringing this to our attention. We sincerely apologize for the delay with your shipment and we are so sorry that you were not refunded sooner. Normally, when a package is reported lost, we first call the carrier so they can contact the driver and try to recover your package and re-deliver it to you. If they are unable to find your package and conclude that the shipment was lost, we will send you a no-cost replacement or refund your credit card in full for your purchase. In this case, the tracking showed the package was returned to sender because of an address error so it wasn't technically lost. With that being said, the carrier should have been able to correct this error and deliver the package successfully, and our team should have refunded you as soon as the tracking showed it was being returned.
It is very rare for a package to be returned to sender and we apologize that you had such a poor experience with us. Your feedback is very important to us and we truly appreciate your business. We hope that you can give us another chance to provide you with excellent service on your next order and are confident that it will deliver successfully with no trouble. Again we apologize and look forward to assisting you with future orders.
Excellent!
I've been ordering from Allstarhealth for several years and I am completely satisfied with products and service. Sometimes a product that I've been ordering has been discontinued, and that's disappointing, but I can usually find a replacement. I really appreciate this company!
22 March 2019
Unprompted review
Reply from Allstarhealth
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We understand how disappointing it is to have a product you've used before discontinued, but we are happy to hear that you usually can find compatible replacements. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I purchased Renew Life SKINNY GUT
I purchased Renew Life SKINNY GUT, ULTIMATE SHAKE, the container mentions 20 grams of PROTEIN, 10 FIBER, 10 BILLION Probiotic, USDA ORGANIC etc... so I purchased it, then when I get it home on the seal to open it it talks about Prop 65 WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. I did not know about that warning and when I called concerned about the warning, concerned about what drinking this could do to me,I was scared, I never asked for a refund I was just trying to comprehend why such a warning is on a shake, I was told that I could not return the product because I brought it knowing it was going to expire, I said yes but I did not know or was it noted that I was buying, purchasing a product that had a warning that could cause cancer and birth defects or other reproductive harm. I was purchasing the shake reading that it had all these great vitamins, USDA ORGANIC, etc.. Since the product was on sale, I did not pay a lot for it, but that is not my concern, my concern after looking at this container on my table is to let other consumers that I called this company twice and twice got the same response that it was okay to consume even though the product has a label with the warning to Prop 65. I do not live in California and it is wrong that they think anyone else not living in California will feel comfortable drinking, consuming anything with such a warning.
12 March 2019
Unprompted review
Reply from Allstarhealth
Please call us so we can assist since we can't see your information on this review. We'll also explain this labeling law in more detail but Prop 65 is a California-only labeling law that affects products that are derived from the soil. Manufacturers are required to add this disclaimer if the product may be sold in California, and we sell across the USA. All products that come from the soil will feature minute levels of chemicals and so manufacturers are required to include this disclaimer to inform customers in California. The very same product sold in another state may not have the disclaimer. Please visit the following link for more information on Prop 65: http://oehha.ca.gov/prop65/p65faq.html
Allstar Health selling expired products for 50% off
They are selling products for 50% off, because the product has expired. I bought some Graviola, that was 50%, that I needed for medical reasons, because the local store ran out and when I got it in the mail, and tasted it, it was bad. The date stamp of expiration was hard to read, and looked fake, it was on the side of the bottle, not under the bottle like I have purchased in a store. DO NOT BUY FROM THEM! I returned the product, and they did not even credit me $8.30 for the shipping I spent to return it. See pics on sitejabber of my review, with different bottles with expiration dates.
8 February 2019
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize that you were unsatisfied with the best by date on the product. We definitely don’t sell expired products. We keep a very close eye on inventory, but if you received something expired or short dated we would resolve the issue with a full refund. In this case you told us the expiration date was 10/19 which means it has 8 months shelf life. There are 32 servings in this container, so we are confident that we are selling this at a very good best buy date.We have resolved this issue by assisting with a return and refund. We don’t ever want you to be dissatisfied with our products or our service, so we hope that resolves this issue fully for you today. If not please reach out again and we are happy to help anyway we can.
Careful with BUY 1 GET 1
1/24/19
I originally gave 2 stars because I believe the ad mislead me to purchase, however, customer service was like no other compared to all other sites. They reached out to me and offered to return my order and on top of that gave me additional credit for my next purchase. I seriously doubt any other site would have done that.
Thank you for your kind response.
I just purchased 4 tubs of protein because their site advertised: BUY 1 GET 1 FREE 10 LBS.
To me that means buy 10 lbs. get 10lbs. free.
However, it's 5 and 5....and no where they say 10.
Just wanted you guys to be aware and not fall for that trick as I did.
24 January 2019
Unprompted review
Reply from Allstarhealth
Thank you for the feedback. We sincerely apologize if you expected to receive something different than what we shipped. The bundle you ordered from our site is listed online as: "Ultimate Nutrition ProStar Whey Protein (Buy 1 get 1 Free) Chocolate Creme 10 lbs - For a limited time, get 1 free 5lb Prostar Whey Protein Chocolate Creme when you purchase 1 at regular price." We have offered you a prepaid return label to return for a full refund, but haven't heard back. We will have our manager reach out again today. I hope we can find a resolution that suits you. We are always 100% honest and upfront about the products we sell and what you will be receiving.
I am planning to buy from u but is…
I am planning to buy from u but is there an option of cash on delivery
23 January 2019
Unprompted review
Reply from Allstarhealth
Unfortunately we don’t have a cash option at this time, everything needs to be pre-paid by credit card. If you prefer to pay by check we just need to clear it before we can ship your order.
They sold my phone number
They sold my phone number because I’ve gotten 30 calls in the 2 days since I placed my order.
Do not give them your phone number.
10 January 2019
Unprompted review
Reply from Allstarhealth
Mike,
We absolutely do not share any information with anyone! I apologize if you are being called but it is not related to us or our site. Our site is 100% secure and we respect our customers privacy. We have no intent to ever share personal information that we collect from our customers with anyone.
POSITIVE
I have ordered from Allstarhealth NUMEROUS times and have excellent service and quick shipping every time. Not sure if some people expect the shipment to be on their doorstep the next morning, but if you are realistic about the delivery, want great products at wonderful prices, keep shopping here!!
18 December 2018
Unprompted review
Reply from Allstarhealth
Thank you for the POSITIVE review, Stacey! We appreciate your honest feedback about our service and prices. We look forward to keeping you a happy customer!
I was impressed with the prices of…
I was impressed with the prices of Allstar health so I ordered a couple supplements that I normally purchase on a regular basis, That was on
11-16-18 it is now
12-10-18 I've still not recieved the supplements. I've called 3 times twice I have spoken to costumer service and they still haven't resolved this issue ,at this point I just want my money back I'm starting to feel like its a scam.I use alot of different supplements it's to bad for me if they are scammers &to bad for them if they aren't ,I most likely will be reporting them to BBB & FEDERAL TRADE COMMISSION..All Star Health how would you feel if this was you that was done this way ?
10 December 2018
Unprompted review
Reply from Allstarhealth
Kim,
We sincerely apologize for the delay with your package. Today tracking shows your item arrived at your local distribution center destination facility, so it should be there by the end of the week. We realize this is an unusual length of time for a package to arrive, even during the holidays, so we have refunded you in full for shipping fees. The delay was caused by USPS routing your package incorrectly and sending it to the wrong distribution center. If this package doesn't get there by the end of this week, we'll refund you in full for this order. We were hoping they would be able to turn this around more quickly, so please accept our apologies for any inconvenience this has caused.
I have been using all star health for 12 years.
I have been using all star health for more than 12 years. The prices over this time have been UNBEATABLE, the shipping is lightning fast and reasonably priced (price has not changed since I started using the site), and the selection is amazing.
I order at least once per month from the site and have never had any issues over the past 10 years. When I did have an issue with my order long ago, customer service fixed it right away. Frankly speaking I would be willing to put up with pretty awful customer service at the prices I pay for my supplements (always at least 40% off retail), but these guys know how to do it right.
I would highly recommend to anyone who has never ordered from all star health to give them a try. You will likely never order from anyone else again.
29 November 2018
Unprompted review
Reply from Allstarhealth
Thank you for your continued support and stellar review, Danius! We appreciate how long you've been a customer of ours and we look forward to many more years of serving you!
I have ordered from Allstarhealth on…
I have ordered from Allstarhealth on many occasions over the last year and always had the best overall prices on the internet and fast shipping.
17 November 2018
Unprompted review
Reply from Allstarhealth
Thanks for the great feedback and continued support, Don! We always aim to for the best prices and quickest shipping! We look forward to keeping this a top priority along with our customer service.
Excellent service
Excellent service, competitive pricing, responsive to questions, always well stocked in product I'm wishing to order.
3 November 2018
Unprompted review
Reply from Allstarhealth
Thanks for the 5-star review, rowdyfoo! We sincerely appreciate your honest feedback and look forward to serving you in the future!
Amazing Service Unbelievable Prices
I got my package in two day's and before Amazon. I ordered at the same time ish and paid the flat rate and thought this is gonna take a week, which was fine. My order was around $100 and very heavy with over ten bottles made of glass. It was packages impressively well. I will definitely be shopping here again their prices were amazing and service was a thousand times better than I expected
21 September 2018
Unprompted review
Reply from Allstarhealth
Thank you for taking the time to leave us a review! We are so glad to hear that you are satisfied with our packaging and service, and we look forward to assisting you with your future orders.
A bunch of incompetent people.
A bunch of incompetent people.
I ordered some stuff (only $115 bucks) on Tuesday morning, they did not ship on that day, nor on Wednesday and this is Thursday morning I had to cancel it, because I needed it by Saturday. I talked to Anthony and specifically asked to ask to ship the order on Wednesday so I could have enough time to receive, as they ship from NC and I live in GA.
I'm not sure if it is the company's policies, but none of their employees can't make any request to their warehouse, and this is very simple, I've deal with amazon.com and many other big companies, and they are competent enough to make a note and get the order shipped faster, how hard it is to put 10 bottles of vitamins in a box with a receipt and tracking number?
In the business I deal with, if I lose an order because one of my employees can't accomodate my customers, specially with such an easy request, I'd fire him.
20 September 2018
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize that your package didn't ship out as promptly as expected. Anytime you choose the Domestic Standard rate of shipping we aim to deliver your package within 1-5 business days. We will always contact you within 2 business days if there are any unforeseen issues. Please know that it is always our goal to get this order out the door as fast as possible and have it delivered to you within the 1-5 business day time frame. On occasion we may hold an order for a day or two if we are expecting an out of stock item to arrive. You can always expect the same fast service for all of your orders, but please be advised that on rare occasions there may be an unforeseen issue that may cause a delay. We sincerely apologize for any inconvenience. If you require delivery any earlier than the 1-5 business days our standard shipping offers, we advise choosing expedited service for a guaranteed delivery date. Please feel free to contact us if you need further assistance.
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