Allstarhealth Reviews 

256
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I have been buying from the company for years without any issues. Then I received an order that was missing items and sent an email explaining the problem. After a couple of emails back and forth, I r... See more

Company replied

Rated 5 out of 5 stars

I am in Canada. Placed an order for the first time, had to verify credit card details over the phone to prevent fraud (this is great diligence by Allstarhealth). The telephone agent Jamie... See more

Company replied

Rated 1 out of 5 stars

No receipt of purchase on 12/9. Today 12/11. Email sent asking about order status. No response. Canceled order online. Still shows pending as if to be processed. Guessing this place is a scam. Haven’... See more

Company replied

Rated 5 out of 5 stars

After seeing negative reviews here on Trustpilot I was a bit dubious, but they had the best value I could find online for a rare flavour of Clif bar that I was trying to get hold of, so I went for it.... See more

Company replied

Company details

  1. Fitness and nutrition
  2. Pharmacy

Information provided by various external sources

Find a wide variety of discount vitamins and nutritional supplements at All Star Health. From Myoplex to Hydroxycut, Centrum Silver to prenatal vitamins, our products are up to 75% off.


Contact info

3.2

Average

TrustScore 3 out of 5

256 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(256)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hello I recently ordered a 30 packet…

Hello I recently ordered a 30 packet of Juven for my brother. The product itself is great. The reason I am writing you this is because I want to cancel my order. The VA will now provide it. #1573369716 (order number) name:: Monte Harris 123 West Highland Ave. Barnesville Ohio 43713 (740) 296-9687 Also left a telephone message. PLEASE CANCEL ORDER $80.00 Hope to hear from you!!

10 April 2020
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Monte. Thank you for the kind five star review. We have emailed you to help with your request. Please respond to the email if you have any questions or concerns that are not addressed.

Rated 1 out of 5 stars

Steer clear I ordered items from UK

Steer clear I ordered items from UK. Never received them & took ages to process my refund after several emails.

10 April 2020
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Thank you for providing feedback on your order. I apologize that I am unable to locate an order number with the information provided. I encourage you to email us so we can look into this matter, and find out if this was a customs issue that caused the delay in refunding you. We never want you to be disappointed with our service, so we hope you will contact us at cs@allstarhealth.com so we can assist with this matter. We are sure there is a reasonable explanation for whatever occurred and can find an acceptable resolution for you.

Rated 5 out of 5 stars

Been shopping here for years

Been shopping here for years, Fast shipping fair prices.

19 March 2020
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Alex! Thank you for the taking the time to give your feedback on our company. We're happy to hear you have continued to have positive experiences. We truly appreciate it!

Rated 5 out of 5 stars

This is my favorite site to order supps…

This is my favorite site to order supps from! They have the best prices, nearly overnight flatrate shipping, and they have items that get doscounted due to expiry date which are still great high quality products. Just got my package with 3 samples of the new Mr Hyde Icon preworkout!!!

17 March 2020
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hi Sarah! Thank you for taking the time to provide this feedback. We're happy to hear how satisfied you are with our services and the samples! We look forward to serving you again the future.

Rated 1 out of 5 stars

Bad service

Bad service, for some items- still waiting. Toooooo loooooong

5 March 2020
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Thank you for providing feedback. We apologize if you have had a negative experience with your order. Having product in stock is very important to us. Sometimes we expect something to arrive to our warehouse, but it doesn't arrive due to unforeseen issues such as production shortages, recalls, short dating , etc. We are extremely dutiful in requesting accurate information from our vendors. In fact, we have an entire department dedicated to this. Sometimes it is just out of our hands when our vendors can't ship us product on time. If we can't ship your order out within 48 hours we will always email and call you to offer alternates or offer a refund if you don't wish to wait. We sincerely apologize for any inconvenience you have experienced. If you already have an item on back order, we are happy to refund in full at your request, please call customer service to assist. You can reach us M-F from 7am to 6pm at 800-875-0448.

Rated 5 out of 5 stars

All Star gets my approval.

I've dealt with All Star Health on 2 occasions and based on customer service, availability of products and shipping, I'm sold. They've satisfied all my needs when It comes to attaining my Vitamin and Nutritional needs. I will continue to do business with them for a long time. I feel no reason at all to shop and do business with any other company. Keep up the good work All Star.
Jim Manley/Powers Retired WWF and WCW Wrestler.

11 January 2020
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello James,

Thank you very much for you kind words. We are so glad to hear that our team has been able to provide satisfactory customer service. We truly appreciate your continued business.

Rated 3 out of 5 stars

I got finally my item and I'm thankful…

I got finally my item and I'm thankful that it wasn't wrong bottle or a short date.If you choose DHL mail like i did to Sweden or Europe be prepared that it can take a long time.Allstar health say 2-4 weeks but mine took seven weeks to arrive.Maybe it is the fault of DHL or maybe that is the service that All-star health has bought?it did come to Sweden rather quickly but it took over six weeks for DHL to deliver it.
I haven't had that problem with IHERB so All-star health is a good company but what is hurting them is delivery times not being honoured.

11 December 2019
Unprompted review
Rated 5 out of 5 stars

Most trusted and helpful site I've been…

Most trusted and helpful site I've been on.. I've been ordering products from Allstarhealth for many years. Never had/have any issues..Very informative and knowledgable sales reps... Thanks for your great service
Brian"OneManArmy"Garrison

30 November 2019
Unprompted review
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Reply from Allstarhealth

Hello Brian,

Thank you so much for your kind words. We are always glad to hear our service is satisfactory. We truly appreciate your feedback and continued business.

Rated 5 out of 5 stars

AllStarHealth has been outstanding in order turnaround and service

AllStarHealth has been outstanding in how fast they get orders turned around and into the mail once you order. This is a small thing that I take really serious. So many companies just sit on your order for days after you order and that is ridiculous in today's Amazon world.

11 November 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Miller,

Thank you for your kind words. We are so glad to hear that you are pleased with our service and truly appreciate your business.

Rated 5 out of 5 stars

Very Pleased!!

I live in the UK and have been ordering for years. Never had the slightest problem, unlikely other US companies where orders went missing and never got a refund.All my orders arrived within 10 days - that is the cheapest post option. Highly recommended!!

12 October 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Zac, 

Thank you for your feedback. We are so glad to hear that your shipments have arrived safely, and in a timely manner. We truly appreciate your business and kind words. Thank you for shopping with us!

Rated 5 out of 5 stars

Success with wild raw tumeric

Their wild raw tumeric cured my inflamed knees

12 October 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Jeff, 
Thank you for your review! We are so glad to hear that your supplements are making a positive difference for you! We truly appreciate your business and kind words.

Rated 5 out of 5 stars

FIRST TIME BUYER

Bought Nutricology OcuDyne II for cataracts. Flawless transaction! ALLSTARHEALTH has the best price, communication, quickest shipping and packaging. Will return and buy again! Far superior to the competition.

10 October 2019
Unprompted review
Rated 5 out of 5 stars

All star health is extremely prompt…

All star health is extremely prompt about getting your items to you very well ran business thank you Jimmie stewart

27 September 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Jimmie,

Thank you for taking the time to share your compliments with us. We read all of our customer's reviews and truly value your business. We are so glad to hear you find our service satisfactory and we hope to continue to improve in all aspects. Again, thank you for your business and kind words.

Rated 5 out of 5 stars

As a consumer I feel I owe more than just money to a well run business.

As a consumer I try to be loyal and patient. We seldom deal with truly small enterprises. In my experience large companies are difficult or impossible to contact. If you read the Allstarhealth reviews you may notice that they appear to read the reviews. Responses are even as opposed to being overly sugary or all similar sounding. For myself it indicates 1st, they hope to communicate, 2nd they understand listening and caring can increase customer satisfaction. I stay with a company as long as possible. Unlike other companies Allstarhealth improves over time.
You can not do everything well but you can first do what you do, well. While pricing is generally low, I am not buying price. Allstar, in my experience, has added to my health. They seem to spend more time improving than hounding me for business. What they do, is make themselves useful.

18 September 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello. Thank you for taking the time to share your review with us. We do read each and every review and truly care what our customers think. Our company values customer satisfaction as a top priority and we are committed to our customers. We're happy to hear that you are happy with our services and we hope to continue to improve in all aspects. Thank you once again!

Rated 1 out of 5 stars

Stay away from themm! They scammers

Stay away from themm!! They are swindlers!! I made the purchase in the UK.

I have already paid them £78 which got confirmed by my bank; however, they still don't send me my supplements.
Moreover, they either don't reply to the e-mails I have sent, or send the same automatic e-mail, it is so frustrating.

It has been almost 3 weeks. I am on my holiday now, and it seems i will waste so much time even If I ever manage to get my money back from those scammers.

I recommend not doing any purchase from these people!!

10 September 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Eren,

We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with ordering on our site. We aim to make every transaction as simple as possible. Unfortunately we were unable to process the order because we were missing important information that we requested. We emailed twice but didn’t receive the information we requested, so the order was canceled. Your credit card security is very important to us. Sometimes, the information provided to us by your credit card company is not sufficient for us to verify that you are the cardholder. In these instances, we have added an extra layer of protection to insure you are the cardholder and are authorized to make this purchase.

If you are able to provide the information requested, we are happy to process and ship your order right away. Please let us know if we can assist with anything else.

Rated 5 out of 5 stars

Personal approach and lowest prices

Personal approach and lowest prices - the best!

29 August 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Thank you for taking your time to write to us! We want to let you know that we appreciate the compliments and we are glad to hear that you are satisfied with our service.

Rated 5 out of 5 stars

Great international service

What I wanted is not broadly available in Europe and, after careful research I decided to buy from AllStarHealth.
Quick points:
1. Make sure you are aware and understand that most probably you will have to pay import tax (which 100% is not included in the total cost charged by AllStarHealth).
2. Even if spicy, the delivery is lighting fast (at least in my case).
3. If you have doubts then don't. Place your order with confidence.

The longer version.
Is not my first time buying from around the world but my first when I get confused about import taxes. When I placed the order I didn't see or I don't remember seeing a clear, visible and accessible message letting me know that tax is an additional cost that I will have to pay directly to DHL. I know, is common sense, but me, based on my past experiences, I was convinced that all import taxes are part of the high shipping cost. Customer support was patient and kind to explaining what happen. Thank you.

Now, let's get to a conclusion.
Shipping from US to UK is spicy. And now I know why. The package was delivered in 2 days. This is the fastest package coming from the states. Since my confusion believing that the high shipping cost includes import tax.
The items I ordered are unique compared to everything similar that I ever bought from Europe. Very happy with my purchase.
My overall experience? As an international buyer, I'm happy and I will advise anyone to buy from this seller. I will also buy again from them next time I will need something. Leaving aside the confusion around the import tax, I felt good during my interaction with customer support and the handling process was both fast and informative. I cannot think at something more to ask. Happy days.

Side note; being from the UK and with the total amount at checkout being 140£ (shipping costs included) I paid 31£ import tax as of August 2019 (DHL handling fees included). I think the DHL handling fee is 11£ while Royal Mail has a handling fee (minimum) of 8£.

Hope this helped you making a more informed decision.

8 August 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello ZorZo! We are incredibly grateful that you took the time out to leave us this detailed and informative review. I am happy to hear we found a resolution to your issue and were able to explain what happened. We truly put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful! We look forward to serving you again. Have a lovely day!

Rated 1 out of 5 stars

Avoid at all cost

Very disappointed with this company as they have failed to deliver the order within the specify days of 4 to 5 days.

The order was not delivered.

Will never use or place an order with AllstarHealth again

2 August 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced. Your credit card security is very important to us. Sometimes, the information provided to us by your credit card company is not sufficient for us to verify that you are the cardholder. In these instances, we have added an extra layer of protection to insure you are the cardholder and are authorized to make the purchase. We were able to pull up your order and we show that we sent you an email the same day the order was placed as to not delay your shipment. We also followed up on 7/29/19 because we did not hear back from you. Please rest assured that it is always our goal to get your order out the door as fast as possible and have it delivered to you within the selected time frame, but we hope you can understand that we must ensure we are taking the steps to protect our customer's credit card security.

We would love to process this order for you, so if you would still like to proceed, please reply to our email and we will ensure your order ships right away.

Rated 5 out of 5 stars

I'VE BEEN ORDERING FOR YEARS

I'VE BEEN ORDERING FOR YEARS! VERY FAST, HIGH QUALITY SERVICE! I TELL ALL MY FRIENDS AND FAMILY ABOUT THIS COMPANY I'D LIKE TO THANK YOU FOR YOUR EXCELLENT SERVICE!

25 June 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Sue! Thank you for leaving such a nice review and for telling your friends and family about us! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Customers like you make our job wonderful. We look forward to serving you again!

Rated 5 out of 5 stars

Great Customer Service

I received some product that was spoiled in the sealed container. I contracted customer service and within 12 hours they had contacted me, apologized (even though it wasn't their fault), and processed a refund for the products. Fantastic customer service. Really on the ball service and customer driven.

13 June 2019
Unprompted review
Allstarhealth logo

Reply from Allstarhealth

Hello Mike! We take pride in giving outstanding service to every customer and we're ecstatic to receive your compliments and appreciation. We are exceptionally appreciative that you took the time out to leave us this review and our dedicated staff will be happy to learn of your high praise. Thank you, once again, for your kind words.

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