The sweater I ordered arrived in about two weeks. I had been getting concerned because I hadn't heard anything after being informed that the order had been processed. When I wrote about it, I received... See more
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ordered a sweater on 11th December 2021. now 31st December 2021 ,still no sweater . email from Gabrielle Vargas saying it had been shipped on 15th Dec.but it had not gone anywhere since then.Informe... See more
Company replied
very uneven quality and styling. Some things are wonderful; others are awful. I've gotten some absolutely wonderful scarves and sweaters and some just terrible sweaters. One style was wonderful in one... See more
Company replied
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I p... See more
Company replied
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2.8
Average
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Wait for item to come back in stock and…
Wait for item to come back in stock and it worked out.Staff was great at answering questions too.
12 April 2023
Unprompted review
Reply from AlpacaMall
Dear John,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
As I stated in my previous reviews
As I stated in my previous reviews, I already returned all of those items as you know to your Las Vegas location with the pulled yarn and all of the defective items so those are back at your company so I need a full refund immediately on those items
If your company is legitimate, you will give a refund on those items.
April 13, 2023
Please refund the $30 which I paid for shipping the defective items back to your company. I had requested a mailing label many times to return the defective items find an email which I never received a return label so I had to pay $30 to return the defective items to your company.
Please refund is $30 amount for my shipping charge for the fact of items.
Thank you for the refund on the defective items.
Sherry Palacio
15 March 2023
Unprompted review
Reply from AlpacaMall
Hello Sherry,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have processed a full refund for all the products you returned2 weeks ago.
Alpacamall.com
Team for quality and customer service
The seller disappeared from communication
After the last appeal (5 months ago!) I have not received the order, the seller does not respond to e-mail and on the official website.
(edited) A month later, the seller sent my money back. The store should view its mail more often
9 February 2023
Unprompted review
Reply from AlpacaMall
Hello Seva Gladky,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Please let us know if you are still interested in ordering products from our store.
The last poncho you selected was not available in stock and we tried to refund your credit card but it was not active at the moment.
Alpacamall.com
Team for quality and customer service
Alpacamall
Alpacamall finally reached out after about a week and half of continuous research and trying every each way to communicate with them. They did resolve my issue positively. But I am too exhausted to continue fighting and will let it go. Writing a bad review here helped a lot. It was the only way Alpacamall contacted me back via email, same one they post on their website. (Not allowed to write it here.) I had sent about 5 emails to that same address, in vain, plus unanswered phone calls, etc. - too much hassle for subpar quality. Items are extremely light (not typical of alpaca wool - they should have more body to it.) And they look like machine made, not handmade at all. Not cheap either for the low quality.
In a nutshell. I would not buy from them again unless they improve customer service and, mainly, the quality of their items - meaning: they must disclose these are all machine-made in China!? And not alpaca wool at all. Their items should cost at least 50% less. If people like the design, they will still buy, but at least they will not be fooled, like me.
14 December 2022
Unprompted review
Reply from AlpacaMall
Hello ANNA,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Thank you for helping us solve this problem.
Alpacamall.com
Team for quality and customer service
Does alpacamall deliver its product in…
Does alpacamall deliver its product in India?
2 December 2022
Unprompted review
Reply from AlpacaMall
Dear Shashank,
We want to thank you for your good review.
We do ship to India, kindly send us an email to calculate the shipping cost to your address.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
The products were fabulous and sensibly…
The products were fabulous and sensibly priced. I will order more from them often. Shipping was free for a large order and came within a week. Wonderful experience.
29 November 2022
Unprompted review
Reply from AlpacaMall
Dear Linda,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
The sweater I ordered arrived in about…
The sweater I ordered arrived in about two weeks. I had been getting concerned because I hadn't heard anything after being informed that the order had been processed. When I wrote about it, I received detailed tracking information, which I very much appreciated. I normally wear Medium but ordered Large on advice of other reviews, I would go bigger next time as I would like to have more room to layer on top of other garments. Very pleased with the product overall.
24 November 2022
Unprompted review
Reply from AlpacaMall
Dear TOM,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Alpaca sweaters
I ordered 2 items which arrived in 2 days. I did not receive the order number but Gabriela was very prompt in supporting me and give me all necessary info to feel comfortable and track the shipment. Very satisfied! Thanks!
22 November 2022
Unprompted review
Reply from AlpacaMall
Dear Eleonora,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Negative Erfahrung kann ich nicht bestätigen
Die Erfahrungen in den anderen Rezensionen kann ich nicht bestätigen. Der erste Teil der Lieferung erfolgte 2 Tage früher als angekündigt. Der zweite Teil, dauerte ungefähr 10 Tage. Der Kontakt zu Alpaca Mall war durchgehend positiv und immer zeitnah.
Die beiden bestellten Pullover fallen für die angegebene Größe etwas knapp aus, hier am besten eine Nummer größer bestellen. Der bestellte Poncho entsprach der angegebene Größe.
Bestellle gerne wieder
I cannot confirm the experiences in the other reviews. The first part of the delivery was 2 days earlier than announced. The second part lasted about 10 days. The contact with Alpaca Mall was consistently positive and always prompt. The two sweaters ordered are a bit tight for the specified size, it is best to order one size larger here. The poncho ordered corresponded to the specified size. Would like to order again
28 September 2022
Unprompted review
Reply from AlpacaMall
Dear K. Zienow,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Ordered 2 ponchos
Ordered 2 ponchos, 1 pr gloves on 9/19/22. All 3 arrived today, true to fit. I was worried after reading other reviews. A job well done. Thanks
23 September 2022
Unprompted review
Reply from AlpacaMall
Dear TIM,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
I am very happy to have now my new…
I am very happy to have now my new "Poncho". Fine quality, delivered in a few days from America to Switzerland (Europe). Thanks to the AlpacaMall-team.
20 September 2022
Unprompted review
Reply from AlpacaMall
Dear MARKUS,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
STILL WAITING!!!!
I ordered a Panama Hat from this company. I received the hat and was very pleased with quality it was the wrong size. I emailed them and called them and was advised that I would receive a response by August 26th. It is today September 9th and still have received no response. I am most disappointed by their lack of response and question what kind of company is this. VERY POOR CUSTOMER SERVICE. Recommend you stay away from this company.
24 August 2022
Unprompted review
Reply from AlpacaMall
Dear customer,
We apologize for what happened and the inconvenience caused, you have made the request to ANOTHER WEBSITE - alpacamall.com to the email cs@alpacamall.com, the site where you bought the hat is panahatmall.com and our channel of customer service is cs@panahatmall.com that is why you did not have an answer and were not attended. We apologize again.
We will send an e-mail to your email with the instructions to change your hat.
Alpacamall.com
Customer Service
Reply from AlpacaMall
Dear CHARLES,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Buyer beware!!
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I purchased which did not fit properly and have been getting the runaround when I try to order another item (more expensive!) to replace it. Terrible service!
19 April 2022
Unprompted review
Reply from AlpacaMall
Hello Elaine,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Our policies for returns and exchanges are very clear and they are well explained in our website. We are very happy to process exchanges for our costumers whenever they request it and follow the guidelines to complete the process.
For every returned package we only ask for a tracking number to trace the status of the delivery and ship the new products. We have been asking you for this information for over 3 weeks but you have failed to provide it therefore we are unable to continue the process.
Kindly send us the required details to ship a new package as soon as possible. We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
A lovely, warm jumper
I ordered my jumper and it arrived very quickly. It was the right size and excellant quality. I would buy from Alpaca Mill again
17 March 2022
Unprompted review
Reply from AlpacaMall
Dear Pam,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Poor Customer Service
I placed an order for scarves on sale for $11.50. The order showed a total of $23.00. When I hit "place order," it charged the regular price of $49.95 to Paypal. I immediately tried to contact AlpacaMall to cancel, and they told me it shipped five minutes later, and refused to cancel. As a repeat customer, I was very disappointed in the lack of customer service. Will never buy again...which is sad, because the products were good.
16 March 2022
Unprompted review
Reply from AlpacaMall
Hello Robert,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to find the best solution for you.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
five stars as I have been absolutely delighted
five stars as I have been absolutely delighted with all the sweaters and rhuanas as that I have purchased for many members of my family. My only problem has been that I can not pay with a debit card!
16 March 2022
Unprompted review
Reply from AlpacaMall
Dear Brenda,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
AlpacaMall come Good!
I am delighted to say that today I received a new larger size of the jumper I chose originally through the post. Thank you AlpacaMall, I am delighted so now my daughter can have her Christmas present and she can wear it on her trip to Iceland. Thank you, Thank you Thank you.pity it took 2 months to resolve this.
24 February 2022
Unprompted review
Reply from AlpacaMall
Dear Sally,
We want to thank you for your good review.
We are very happy to hear you are satisfied with your new sweater. We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Great product and very comfortable to…
Great product and very comfortable to wear. Since there is still quite a lot of cold days ahead this beanie comes at a very welcomed time. Great customer service also because USPS lost the first package so the situation was corrected in a timely manor. Great job Ms. Vargas!!
15 February 2022
Unprompted review
Reply from AlpacaMall
Dear David,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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