AlphaOmega Glasses Repair Reviews 

699
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast postal turnaround and efficient repair service for all kinds of broken designer glasses and sunglasses. Many individuals note that severely bent or snapped frames are expertly restored to look completely brand new with incredible attention to detail. A few other people also felt that choosing this specialized repair service saved them a significant amount of cash compared to purchasing expensive brand new replacements. Consumers are additionally impressed by the consistently professional communication, helpful updates via email, and the entirely seamless overall process from start to finish.

What people talk about most

Service

People report high satisfaction with the service, praising the remarkably fast turnaround times and... See more

Product

Consumers experience a mix of outcomes regarding the product, often noting successful restorations alongside... See more

Quality

Customers had positive experiences with quality, consistently reporting that damaged eyewear is returned... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Price

Reviewers express mixed feelings about the price, noting it is not cheap but still less than buying a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exi... See more


Company details

  1. Glasses store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

699 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(699)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. They replaced the broken lenses in my Oliver Peoples sunglasses fast and efficiently and at a great price. As previously said in these reviews, I cannot praise them enough. Bob

5 February 2025
Unprompted review
Rated 5 out of 5 stars

TOP SPEC COMPANY !!

My Optician informed me my two pairs of glass's were beyond repair! I sent a photo of both through the website and received a quote within 20 mins.
I sent straight away and they were returned good as new within 48 hours!!
What a find, fantastic service all round

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Faultless Service

A loose hinge on a pair of Chanel sunglasses repaired perfectly.
Posted them on Thursday afternoon, had them back on Saturday morning!

Faultless service, thank you

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Such a simple online process and my glasses are now even better than when I bought them! The turnaround time and redelivery was also super quick, I honestly cannot rate this company and the service highly enough.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

This is the second time I’ll be using…

This is the second time I’ll be using their services. And it’s greats again I submitted my glasses on a Friday and got it back on Tuesday all fixed and they cleaned it also. Top work guys thanks for the great service again.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service; swift & efficient. Delighted with the repair to my favourite Italian bought glasses (practically invisible) which were delivered back to me within 48 hrs of receipt.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service. Had an issue and needed to travel to site for a same day repair. The team couldn't be more helpful and the repair was carried out whilst I waited. Do not look anywhere else for your repair.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Great spectacle repair service.

Was quickly given quote for repairing snapped hinge on arm of glasses. No hidden costs, repair plus premium postage. Optician not interested, mega expense for new specs. Posted late on 19th December, received back Christmas eve. Impressive hidden repair, signed for return delivery. I had minor query and phoned. the call was answered and reassuringly dealt with. Happy customer.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Extremely Quick, perfect repair

I have had glasses repaired three times over the years with AlphaOmega, always perfect every time.

I live relatively close by, so came in to drop them off to be told that if I can wait they would be done right away, within 15 minutes the nose pad and arm had been replaced and they were as good as new

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish - easy and quick quote via the website which was good value and competitive compared to others, a couple of courier options, a quick turnaround time and a good repair (arm hinge and arm had broken away). Will use again when needed!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Best service ever!

Where do I start, I’d have given 10 stars if possible! I’d Cocoa Song framed glasses for just over a year and the leg snapped, where I got them couldn’t do anything - I’d need to start again. I did buy new glasses however because I liked them so much investigated online and found Alpha Omega, the response was quick and informative, I sent my specs on Thursday afternoon, received an acknowledgment on Friday which advised they’d be despatched back later that day, they arrived this morning Saturday- perfect again, can’t praise this company enough.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

1st class prescription glasses repair…

I emailed a photo of my damaged glasses and promptly received a quote and information on progressing the repair. Posted the glasses on 03/12/24 and received them back on 05/12/24 and back in use - I am delighted by the value for money (especially when you take into account how much a new pair of varifocals will set you back) and efficient service offered by AlphaOmega.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Repair of damaged glasses

What an amazing outcome! I sat on my glasses which was only 3 months old. The arms were bent and it didn’t look possible to repair. Alpha Omega came to rescue. I packaged the glasses and sent them by post. I got them back, good as new. Thank you.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Great knowledge and service

I took two pairs of Ray-Bans in for repair as I live locally. One pair seemed beyond repair to us as it had a broken frame and was over 20 years old. Both pairs repaired on the day - I was even offered to wait. Much cheaper than buying 2 new pairs. During the conversation with the owner, I learned that they also sell RBs and Oakleys and are able to order in (to their unit) any pair you like for trying on before buying and can adjust them to fit. So much better than buying online. I never realised this little gem of a place was right around the corner from me. Will certainly recommend to all friends & family

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Thought I was going to throw my RayBans…

Thought I was going to throw my RayBans in the bin. Alpha Omega Repairs quoted a fair price to replace the lenses and nose clips and turned them around in 10 days. Great service and reasonable price- sunglasses like new!! Amazing!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great service at a great price. Procedure is very clear as I used the postal service. Really pleased with the result. Wouldn’t hesitate to use again.

11 October 2024
Unprompted review

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