AlphaOmega Glasses Repair Reviews 

699
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround and efficient delivery service, with many people receiving their broken glasses back fully repaired within just a few days. Reviewers also highlight the outstanding quality of the craftsmanship, noting that severely damaged frames and scratched lenses look brand new again. Though some customers felt initial apprehension about sending valuable designer eyewear away through the mail, they were ultimately delighted by the professional results. Consumers additionally mentioned that this prompt repair option provides a remarkably cost-effective alternative to purchasing expensive brand-new replacement pairs.

What people talk about most

Service

People report positive experiences with service, highlighting an extremely fast turnaround and professional... See more

Product

Reviewers highlight mixed experiences with product repairs, noting that while many frames and sunglasses were... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the restoration work. Reviewers... See more

Price

Users describe ambiguous interactions with price, noting that services are not cheap yet remain less costly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exi... See more


Company details

  1. Glasses store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

699 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(699)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five star service!

Five star service! Glasses back as good as new, after arm broken off. Very quick turnaround posted Monday received back Wednesday! Great price too !

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company. Repaired a pair of 1971 Square Raybans. Had different colour lens and they cleaned up the frames. They constantly kept me informed and was easy arrange the repair. Glasses are like new. I had thrown them in the bin. So glad I found AlphaOmega. Highly recommend 👌

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Best service you could ask for...

Best service you could ask for. Repaired and fixed with extremely fast service and posting.
Recommended 100 Percent to anyone.
I can't even see the repair, it was that good on titanium metal frames. Extremely Happy customer!!!

30 August 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Thank you for your kind comments. We have the specialist equipment needed to repair Titanium frames and are delighted to have a happy client.

Rated 5 out of 5 stars

Super service

Super service, repaired my Oakley prescription sunglasses everything was very easy from quote to payment to sending my broken glasses for repair, the glasses were returned very well packed with the broken parts included to prove repair, great company to deal with. Very happy customer 😀

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Prada sunglasses 😎🕶️

"I recently submitted my Prada eyeglasses for repair due to significant scratches on the lenses and fading tint. The company responded promptly by replacing the lenses and nose pads, effectively restoring the eyeglasses to their original condition. I highly recommend their services."

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace

Absolute disgrace ! My advice is avoid this company like the plague . Started off getting a quote for a stretched hinge , quote were fair at £40 plus postage both ways recorded delivery . Very quick response stating received the glasses and would be posted later that day . Then the nightmare begun , upon receiving my glasses back opened the parcel with a note inside saying they couldn’t repair the chip in my lenses ????? There were never a chip in my lenses to start with and I never asked them to repair a chip in the first place . The glasses were expensive and the lenses were put in specially being bi-focal and tinted automatically as light made contact . £315 for the lenses to be put into the frames I bought. I emailed alphaomega asking what this were about ? They firstly said if they had broken them they would have repaired them ? How when they are glasses with a prescription is anyone’s guess ? Then I replied , then I got back accidents happen and I’m trying to twist their words ! Then I got it could have happened in transit ? The glasses were in packaging inside a very strong case as a preventative measure against this ! They said I could send them back for them to repair , which my response were how can I trust them to repair something they clearly hid by trying to send them back in a worse state and hiding the fact they’d broke them . They then said they would send my initial payment back as a good will gesture 🤣🤣 they have cost me £315 for an initial repair of just short of £60 with postage . My opinion is there customer service is totally appalling and shameful. One of the worst I have encountered .

22 August 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

We respond to this one star review with a sad heart, that this customer feels they had a bad experience with our service. We have tried to help this customer by offering to replace the lenses at our own cost even though we had not damaged the lens, however they have refused and have stated their reasons above. We repair thousands of frames a year, and in the odd case where an accident happens and a lens is damaged, we just hold our hands up and get the lens replaced. There is no need to be dishonest, as this does not solve anything. The only thing we could do in the end as the customer did nit want our help, was to refund for the work we had done.
If anyone could give advise on how we could do more, please contact us.

Rated 5 out of 5 stars

Bent hinge

Bent the hinge on an expensive pair of sunglasses and opticians won't fix glasses purchased elsewhere. Sent them to alpha omega who repaired them and sent them back same day. Quick service, glasses now fixed and like new ready for my holiday.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

These people are brilliant

These people are brilliant. I have an old pair of half rim glasses that I use for singing and I can't find anything like them on sale any more. They occasionally suffer from being sat on and sometimes the damage looks to be terminal. I've just had them back from their second repair by AlphaOmega with same day turnaround each time and even close-up I can't see the repairs.

20 August 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Thank you for your review. We are glad your frame was able to be saved from landfill. Most frames can be repaired and it is always worth asking if we can help.

Rated 5 out of 5 stars

I was told that my sunglasses were beyond repair, however, AlphaOmega fixed them and now they look like new!

I cannot thank AlphaOmega enough for saving and restoring two pairs of my sunglasses. With one pair of Designer sunglasses I had sought help with several other Established and reputable Opticians and was told there was nothing that could be done. Luckily, I did not get rid of them, because AlphaOmega restored them to their original condition in a matter of days!

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Restoration Genius

This Guy is an absolute wizard with sunglasses 😎
He cleaned and restored my rare Oakley Juliette’s with brand new super cool green lenses .
So I sent him a pair of crosshairs and eye jackets , to which he’s magically restored too, AS NEW !!!!

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Great repair

Great repair. They actually welded the arm of my glasses back onto the main frame.
They also renewed the nose clips and gave glasses a good clean.
I didn’t think they were repairable but was so pleased to be able to wear them again as they were my most recent pair and were expensive. Very quick service too!

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company would…

Absolutely fantastic company would highly recommend using them. From start to finish they kept in contact starting with letting me know my glasses had arrived, the parts had arrived, the glasses were fixed and in the post being returned with the tracker number- nothing was a problem. Great Service

7 August 2024
Unprompted review
Rated 5 out of 5 stars

You guys are amazing!!

You guys are amazing!!! Just received my Tom Ford sunglasses back from you. Not only did you fix the lense that popped out but you also gave them a quick once over with a clean and tightening of the screws on the arms. They look and feel brand new. I cant thank you enough, because they are limited edition sunglasses that were discontinued 9 years ago. HIGHLY RECOMMEND THESE GUYS!!!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Cannot rate this company highly enough!

This company is amazing. Prompt assessment of the problem over email communication and photos. Easy to pay and super fast service - two pairs of Ray Bans repaired and returned within 1-2 days! Packaged well.
Not going to lie I honestly panicked that we might have just paid someone to steal our sunglasses 🫣 but I cannot be more wrong and cannot rate this company more highly!!

15 May 2024
Unprompted review
Rated 5 out of 5 stars

I must admit to being sceptical

I must admit to being sceptical. I sat on my Rayban wayfarers and was told by two opticians that they were unrepairable. I found Alphaomega online and saw it had good reviews. They charged me £30 plus postage and I could not believe it when I opened the returned package to find my Raybans looking as good as they did when I first bought them. An unbelievable job at a reasonable price! Delighted!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I took an old pair of Ray-Ban aviators…

I took an old pair of Ray-Ban aviators in, as I had damaged them on a recent trip. They’re 20 years old. The lens had fallen out and the frame was bent. They had my glasses for a little over 24 hours and then called me to collect them. For £15, they look as good as they did in 2004.

5***** service, will use again.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! I snapped the arm off my reading glasses and couldn’t get them repaired anywhere. For £30 + postage I sent these off on Monday and received them back in perfect condition on Thursday. Speedy, brilliant service! Will recommend and use again 👍🏻

25 July 2024
Unprompted review

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