Wonderful experience dealing with Gwen. So helpful from start to end. Always friendly and willing to assist no matter the time. We Looking forward to working with you on our next trip. Thx you.
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See what reviewers are saying
Gwen is any exceptional I the way she handled us when our flights were being cancelled she made me feel valued some agency were not picking their phones ignoring clients but she made sure she talk to... See more
Company replied
Alphapack were amazing on our recent multi destination trip to Tanzania, including Arusha, Serengeti and Zanzibar. From the booking process and advice to being in location I felt totally confident a... See more
Company replied
Alpha pack has proved themselves beyond expectations. When you can refer your friends and family during their most vulnerable time ( loss of loved ones) and needing to travel at short notice and they... See more
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Company details
Written by the company
Online travel agency with over 30yrs of experience. Providing quality: - Holiday packages - Business trips - Family trips - Backpacking & more ✈️🌏
Contact info
14 Gorsefields Court, TS6 0TD, Middlesbrough, United Kingdom
- +44 1642 459076
- enquiry@alphapacktravel.com
- www.alphapacktravel.com
4.9
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Gwen listened to my wishes for a…
Gwen listened to my wishes for a holiday in Thailand. Arranged hotel accommodations and airport transfers seamlessly. She followed up with confirmations. Great communication throughout the process despite being in a different time zone and country. Looking forward to the next collaboration. Great Job team!!!
11 April 2024
Unprompted review
Reply from Alphapack Travel
Dear Debra, it was a pleasure doing business with you. Loved your Facebook pictures on holiday in Thailand, so happy you loved your accommodation and had a great holiday experience. I look forward to providing you, your family and friends, excellent seamless 5* holiday experience that you so deserve. Onwards and upwards...
Doing this again
I learnt of this company from my brother, who couldn't stop talking about how well they'd done with his travel arrangements.
I had special requirements and it was handled with such professional expediency,agent even told me about other provisions I could request for.
Travel with ease with Alphapack Travel.
Definitely booking my next holiday with them.
16 October 2023
Unprompted review
Reply from Alphapack Travel
Dear Suzanne, thank you very much for your wonderful Review and we love it that your brother recommended our services to you and you were not disappointed. We look forward to keep giving you, your family and friends the excellent service that you deserve.
I am was very impressed with the…
I am was very impressed with the service delivery and continued communication between the agent and customer from the time I had booked my travel holiday. I was kept on the loop with all changes that the airline kept doing until my travel day. Surprisingly on the the last minute to check in, (weekend for that matter) the flight was cancelled. My agent took time to sleep late trying to sort other means. I followed her recommendations and at the 11th hour it was sorted and I managed to get my connection cruise line. I am likely to use this agent in the future and strongly would recommend others to do so. Thank you Gwen
17 March 2024
Unprompted review
Reply from Alphapack Travel
Dear Keitu Noko, thank you very much for your very honest review of our services. We are very happy to hear that we were able to deliver on all our promises. We look forward to keep giving you, your family and friends this impressive service in all your future travels.
Gwen was excellent with her service
Gwen was excellent with her service . At times I would ask numerous questions but she was patient and made me at ease . My child travelled unaccompanied and I must say that was one of the most memorable and exciting experience he had and he will never forget . On his return , he was put on first class and he had the best experience which he can't stop talking about . Mind you , I didn't pay for first class , he was just well looked after to and from. I will use Gwen's services again .Thank you Gwen !
18 February 2024
Unprompted review
Reply from Alphapack Travel
Dear Maka, it was a pleasure booking your son and I was so happy to hear about the excellent Unaccompanied Minor Service he experienced on Ethiopian Airlines. I look forward to be of service to you, your family and friends. Thank you very much for your 5* Review, we value your feedback.
Great service
The whole process was made so easy. The communication was really good and I did not have to wait long for a response. I had a wide range of options of flights to choose from and never felt pressured to buy. The service was simply amazing.
Thank you Gwen
8 March 2024
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback. We value and appreciate you and hope to keep giving you, your family and friends an amazing service that you deserve.
Absolutely fantastic services from…
Absolutely fantastic services from Gwen. Thank you so much for the support you provided in ensuring that not only did I get reasonably priced flight tickets but it was personalised to what I wanted. You listened and communicated well with me which was very reassuring during what was a very stressful time.
Thank you Gwen. Looking forward to booking more flights with you xx
1 February 2024
Unprompted review
Reply from Alphapack Travel
Dear Linda, thank you for your feedback. We value your business and we are so happy to hear that you were pleased with the service you got and you will keep using our services. We also promise to keep giving you the excellent service that you deserve. Thank you.
Alphapack Travel has provided unmatched professionalism and personalised dedication!
Alphapack Travel has provided absolutely top notch service. And it is now my go-to for any travel needs that I have! In particular Gwen has shown unmatched professionalism and personalised dedication that I have not observed elsewhere. I would recommend Alphapack to anyone, anyday!
VM
18 May 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Vicky for your feedback. We value you and your business very much and hope to keep giving you, your family and friends the excellent Service that you deserve. Happy holidays!!
Alpha pack Travel Agency is the best👌
Gwen, has been handling my travel for many years. First time to know Gwen, she planned a trip for my 6year old daughter as an unaccompanied minor. I was very anxious about the Journey , but Gwen eased my anxiety.
My daughter arrived safe in Uk 🇬🇧 as an unaccompanied minor. She is the best travel agent. She pays attention to every detail. I always know that I am in for a wonderful adventure when she plans a trip for me.Gwen has outstanding customer services at reasonable prices. Great deals, and honest services. Highly recommended to everyone.
18 December 2023
Unprompted review
Reply from Alphapack Travel
Dear Clara, thank you very much for your feedback and we hope to keep giving you, your family and friends the excellent service that you deserve. Compliments of the season to you and family and I hope all your plans come to fruition.
Am so grateful to Alphapack Travel Best…
Am so grateful to Alphapack Travel Best services ever, You guys are the best, l have been using you for the past 2 years now and l don't regret it. lf you are travelling anywhere around the world, Contact Alphapack Travel🤩
6 November 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Norah, We appreciate your custom. It is always a pleasure doing business with you. We look forward to keep giving you, your family and friends excellent service that you deserve.
Excellent service from Gwen
Excellent service from Gwen. Keep up the good work. Available at anytime when we needed clarity on our booking . Thank you again
15 November 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your 5* feedback. We are very please to know that we met your expectations. We hope to keep giving you, your family and friends the excellent service you deserve. Best regards
Booking queries
The call reception was very warm and friendly. All my queries responded to my satisfaction
16 October 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Keitumese for your feedback. I hope to keep giving you, your family and friends excellent service that you deserve.
Excellent service from Gwen
Excellent service from Gwen. Trusted travel agent. Hassle free bookings tailored to my needs and budget.
23 October 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Marshall Chomore, you have become one of Alphapack Travel's greatest repeat client. we value you and your business and we hope to keep giving you, your family and friends the excellent service that you deserve.
Great service
Great service. Christmas holidays are approaching soon and Gwen always finds the best tickets.
31 October 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback Fungai Charuma. We appreciate your custom and repeat business. We value your business and promise to give you the best deals on the market.
Always willing to assist at short…
Always willing to assist at short notice. When it comes to traveling matters Alpha Travel comes first
13 October 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback, we really appreciate it. At Alphapack Travel we really appreciate the way you and your family patronise our business. We hope to keep giving you and your family the excellent service you deserve.
Gwen assisted me so well
Gwen assisted me so well, asked me about how much I would want to spend, preferred time of travel and kept checking on available flights. She stepped into my shoes, understood my situation and provided the best option for me within a brief time.
25 August 2023
Unprompted review
Reply from Alphapack Travel
Dear Noma, thank you very much for your review. We are so happy you were please with the 5* service you got and we look forward to keep giving you, your family and friends this excellent service that you deserve.
Excellent
Alphapack Travel is my go to agent for all my travel arrangements. Gwen is hands on and her service level is outstanding.
9 June 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Michelle for your review. We hope to keep giving you, your family and friends the excellent service that you deserve. We value you and your business.
Gwen’s assistance
Thank you for the help especially Gwen.
She was so quick to help. Had cancelled flights but she guided me through it all.
Thank you so much. I was less frustrated. I would work with her in the future
8 August 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Chieta for your review. We look forward to keep giving you, your family and friends excellent service that you deserve.
Execellent service
Execellent service , when I was stuck at the airport Gwen was available to assist me with visa application. Contacted the air line on my behalf as I was very distraught, she comforted and ensured that I had arrived home safely . Still continued to check up on and advised me to reschedule the flight which I managed to do .
11 May 2023
Unprompted review
Reply from Alphapack Travel
Thank you Abigail, for your 5* review. We appreciate and value your custom and we promise to to keep giving you, your family and friends the excellent service that you deserve.
Seamless Travel experience…
"Alphapack Travel delivers seamless air travel experiences. From booking to boarding, their service is top-notch. Smooth transactions, great prices, and excellent customer support. A reliable choice for stress-free journeys."
12 July 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your review. We value your business and we look forward to keep giving you, your family and friends excellent service that you deserve.
Everything was transparent,and clear my…
Everything was transparent,and clear my family travelled safely and they where very happy .keep up good work
2 August 2023
Unprompted review
Reply from Alphapack Travel
Dear Yeukai, thank you very much for your review. We wish you all the best in your new life with the family. And remember Alphapack Travel is here to serve you, your family and friends.
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