I've been wearing a pair of Altbergs (Military Ops DK) just about daily for about seven months. Without a doubt they are the best footwear I've ever owned. I'd normally get through a pair of chea... See more
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I can't comment on much of the customer service but Alt-Berg have been prompt, helpful and efficient when I deal with them to get my Malham boots resoled. I have 2 pairs that get some significant we... See more
My Tethera boots have been the most comfortable and best fitting I have ever owned. After 10 plus years daily use, the soles were very worn, some side stitching had become undone and our then puppy h... See more
Although AltBerg like to sell themsleves as a bespoke service they do not (any longer) do made to measure boots. This means that - like everywhere else - you are going to get whatever boot they alrea... See more
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Rude customer service
Having bought another pair of altberg sneakers I thought they would last as long as my last pair but from day 1 the leather material on the inside was missing and the lace buckle started to rub on my foot. I took them back to the shop I bought them from to send them back to altberg. They had them over 2 weeks only to turn around and say there's nothing wrong with them. They were rude and kept telling me to speak to whom ever I bought them from. Not the customer service I was expecting from such a large company. Not acceptable
Wide range of types & fittings; superb quality and service
I originally went to Altberg as most boots on the market were too narrow to fit me well (I don't know if it is true, but I have heard British feet are typically quite wide). I went to them as they have a good range of width fittings, but it turned out their standard boot me very well (maybe because they are a British firm?) I am very prone to getting blisters but my Altberg boots (McKinley) have been comfortable for very long days on big Scottish hills.
My first pair of McKinleys lasted about 6 or 7 years of regular use, with one refurbishment along the way. My second pair are still going strong after 10 years (probably as I have kids now so the walks are a bit gentler).
I also have a pair of their motorcycle boots over 10 years old, which have had almost daily use the whole year round, and they are still going strong. The lining has worn through in a couple of places but the leather (and the Leder Gris wax) is so good they're still almost totally waterproof!
Update: my old bike boots are still going, but I also have a pair of the Hogg boots (lace up bike boots), which they made for me in brown. I bought these as they comfortable all day. In fact for winter walking they make a brilliant walking boot/wellington hybrid, as well as a bike boot.
The British factory also makes it easy to get minor repairs (e.g. they renewed the velcro on my bike boots for free), and you can get soles replaced at the factory too. Sadly they do not offer the full refurbishment service any longer.
Service is conducted with typical Yorkshire efficiency; if you are looking for advice, ambiguity is unlikely to be a problem.
Excellent service and boots
My wife ordered some Alt-Berg boots for work (police). She spoke to a lady on the phone who offered a good police discount and the boots arrived promptly. She had the intention of ordering some wax but had forgotten to do so. When she opened the box for the boots, Alt-Berg had even added a tin of Leder Gris for free. The boots are very comfortable and have held up so far to some poor Scottish weather. I couldn't recommend the company highly enough.
I had almost given up hope... Altberg rescued me!
Having unsuccessfully tried to find a pair of suitable walking books on the High Street, I was recommended Altberg since they produce qulaity boots in wide fittings. I duly visited the website and decided to take a risk by following the fitting advice and ordering online..... I need not have worried! The boots in XW fitting have fitted like slippers straight out of the box. On Forums I have read of many convert to the brand..... you can add me to that list! Well worth the money and am now going to have my partner fitted for her pair of Fremingtons!
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