Alternaleaf Australia Reviews 

900
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 866 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including doctors and nurses, for their professionalism, helpfulness, and compassionate approach. Many appreciate the easy, stress-free service and efficient operations. Consumers find the products effective, noting how they significantly improve well-being and manage various conditions, contributing to a straightforward user experience. However, some customers also noted occasional dissatisfaction. A few experienced issues with script availability or changes, or felt they had limited choice in medication. Some reviewers also mentioned difficulties with communication, administrative problems, or challenging interactions with certain doctors.

What people talk about most

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, understanding,... See more

Service

Reviewers highlight positive aspects of service, with many describing their overall experience as very... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for various conditions... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many describing the system as easy to use, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 5 out of 5 stars

Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has alway... See more

Rated 5 out of 5 stars

The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more

Company replied


Company details

  1. Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

900 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(900)

894 reviews in the last 12 months

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Rated 5 out of 5 stars

Alternaleaf have been fantastic.

Alternaleaf are great. The doctors are always helpful and understanding. That take the time to learn about their patient. They always deliver on time and offer same day if required. To receive a notification to let me know my item will be out of stock shortly was really helpful, no mess or fuss to change prescription.

17 June 2026
Alternaleaf Australia logo

Reply from Alternaleaf Australia

Hi Michelle, thanks so much for sharing your experience. We're so glad to hear the doctors have been supportive and that our team could keep you updated ahead of time to make managing your care hassle-free.

Rated 5 out of 5 stars

Friendly knowledgeable doctors and…

Friendly knowledgeable doctors and staff. I have never had any problems here. I've been a patient here for a couple of years now and the service has been outstanding. Deliveries with the medication are speedy and discreet. 3-4 days from ordering depending on your address.

14 February 2026
Rated 3 out of 5 stars

My experience

Overall my experience has been very positive, Doctor Bakry is very helpful with providing myself with the best treatment possible.
All the staff and nurses have very understanding and help out as much as they can.
But sometimes you need to speak to a human as the online chat is unable in most of my circumstances.
The reason for the 3 stars, is because the product’s inconsistency.
While most containers of the flower are good there are still few that are not, with under developed buds.
The new oil when changed was not very palatable to myself, but under doctors advice have now changed to edibles.
The only other issue is with not being able to collect in my area is relying on freight which when it goes missing I have had no product before and had to wait until it was found or 14 days to place an order.
Needs to be something in place as you can not be expected to wait for 7 days for this to be resolved.
Have waited 4 days for a delivery from a pharmacy that is 2 minutes away from my residence.
I do understand these are dealing with outside services, but this is the services offered.

18 July 2026
Rated 2 out of 5 stars

One of the prescribed items was out of…

One of the prescribed items was out of stock and portal advice was to book a consultation to find a replacement.
I was unable to book through the portal so emailed customer service who were very good and organised a consultation booking for me.
However during the consultation the doctor did not offer a replacement medication instead based on a very limited conversation decided he would only renew my prescription with one repeat. He offered to let me stay in the current prescription which I took as I have a number of repeats left.
Up until now your service has been excellent and I have referred to friends
However my latest experience was disappointing.

29 April 2026
Rated 5 out of 5 stars

Always have positive response from your…

Always have positive response from your doctor's that are happy to help and listen. Thanks for changing my life for the better. Medication has helped with my pain, anxiety and so many other things that I have been able to wean off on tablet medication. 100% recommend Alernaleaf to my family and friends as another form of treatment instead of pills.
I have multiple family members with cancer that wouldn't have even considered using medical marijuana until I told them about it and now they are all prescribed and couldn't thank me enough for the change in there lives especially with chemo and pain. Thanks Alernaleaf team.

14 July 2026
Rated 5 out of 5 stars

Have been using Alternaleaf for over 5…

Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has always resolved these issues promptly. Can't imagine a better service.

1 April 2026
Rated 5 out of 5 stars

Effective and efficient

Entire experience thus far has been fantastic! Doctor is thorough, professional and very polite. System is easy to use and effective. If I ever have questions and/or concerns they are addressed quickly and effectively. Excellent work!

8 April 2026

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