Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
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About Alternaleaf Australia
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Alternaleaf have been fantastic.
Alternaleaf are great. The doctors are always helpful and understanding. That take the time to learn about their patient. They always deliver on time and offer same day if required. To receive a notification to let me know my item will be out of stock shortly was really helpful, no mess or fuss to change prescription.

Reply from Alternaleaf Australia
Nice people to talk and deal with and…
Nice people to talk and deal with and actually care about you
Easy access to treatment with great…
Easy access to treatment with great follow up and delivery in a timely manner of required medicines.
Friendly professional service.easy to…
Friendly professional service.easy to communicate.
Quick delivery
Friendly knowledgeable doctors and…
Friendly knowledgeable doctors and staff. I have never had any problems here. I've been a patient here for a couple of years now and the service has been outstanding. Deliveries with the medication are speedy and discreet. 3-4 days from ordering depending on your address.
My experience
Overall my experience has been very positive, Doctor Bakry is very helpful with providing myself with the best treatment possible.
All the staff and nurses have very understanding and help out as much as they can.
But sometimes you need to speak to a human as the online chat is unable in most of my circumstances.
The reason for the 3 stars, is because the product’s inconsistency.
While most containers of the flower are good there are still few that are not, with under developed buds.
The new oil when changed was not very palatable to myself, but under doctors advice have now changed to edibles.
The only other issue is with not being able to collect in my area is relying on freight which when it goes missing I have had no product before and had to wait until it was found or 14 days to place an order.
Needs to be something in place as you can not be expected to wait for 7 days for this to be resolved.
Have waited 4 days for a delivery from a pharmacy that is 2 minutes away from my residence.
I do understand these are dealing with outside services, but this is the services offered.
Great service with knowledgeable…
Great service with knowledgeable Doctors that were able to provide a variety of options.
Very disappointed,asked for information…
Very disappointed,asked for information (paper work) regarding my problems (back issues) after being with alternaleaf for 12 months.these things should have been addressed at the first appointment not 12 months after!
One of the prescribed items was out of…
One of the prescribed items was out of stock and portal advice was to book a consultation to find a replacement.
I was unable to book through the portal so emailed customer service who were very good and organised a consultation booking for me.
However during the consultation the doctor did not offer a replacement medication instead based on a very limited conversation decided he would only renew my prescription with one repeat. He offered to let me stay in the current prescription which I took as I have a number of repeats left.
Up until now your service has been excellent and I have referred to friends
However my latest experience was disappointing.
Just had new doctor changed my…
Just had new doctor changed my medication from 14 days interval to 30 days interval without saying a word been months on the same and then gave me medication at almost double the price
Always have positive response from your…
Always have positive response from your doctor's that are happy to help and listen. Thanks for changing my life for the better. Medication has helped with my pain, anxiety and so many other things that I have been able to wean off on tablet medication. 100% recommend Alernaleaf to my family and friends as another form of treatment instead of pills.
I have multiple family members with cancer that wouldn't have even considered using medical marijuana until I told them about it and now they are all prescribed and couldn't thank me enough for the change in there lives especially with chemo and pain. Thanks Alernaleaf team.
Have been using Alternaleaf for over 5…
Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has always resolved these issues promptly. Can't imagine a better service.
Effective and efficient
Entire experience thus far has been fantastic! Doctor is thorough, professional and very polite. System is easy to use and effective. If I ever have questions and/or concerns they are addressed quickly and effectively. Excellent work!
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