Alternaleaf Australia Reviews 

874
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 866 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including doctors and nurses, for their professionalism, helpfulness, and compassionate approach. Many appreciate the easy, stress-free service and efficient operations. Consumers find the products effective, noting how they significantly improve well-being and manage various conditions, contributing to a straightforward user experience. However, some customers also noted occasional dissatisfaction. A few experienced issues with script availability or changes, or felt they had limited choice in medication. Some reviewers also mentioned difficulties with communication, administrative problems, or challenging interactions with certain doctors.

What people talk about most

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, understanding,... See more

Service

Reviewers highlight positive aspects of service, with many describing their overall experience as very... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for various conditions... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many describing the system as easy to use, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 5 out of 5 stars

Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has alway... See more

Rated 5 out of 5 stars

The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more

Company replied


Company details

  1. Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

874 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(874)

868 reviews in the last 12 months

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Rated 1 out of 5 stars

Very unorganised company

Very unorganised company, doctors issuing new scripts without informing patient of ramifications, almost impossible to get in contact with a real person to sort issues

27 March 2026
Rated 4 out of 5 stars

I have used alternaleaf for a couple of…

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along with. Only this visit I changed doctors, as Daniel was booked, and that was the only reason you lost a star. I was told company no longer provided one of my script items, which my chemist said was untrue, and reduced my usual script telling me he had provided the same as Daniel, which was also untrue. Intend to contact to see if this can be fixed.

1 April 2026
Rated 1 out of 5 stars

Avoid like the plague

Used this company for years for back pain and insomnia. Was life changing. The only product that worked. Then without warning they decided I needed a letter from my dr to continue treatment. I don’t see drs. I see alternaleaf. That’s the point isn’t it? Also told me to try other medications for pain and sleep. Highly addictive opiates and barbiturates. Are you serious? Apparently I don’t get a say in the drugs I want to take. AVOID LIKE THE PLAGUE. there are much better companies out there that will treat you with dignity and respect.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience, life changing treatment, and excellent service.

The Alternaleaf team have always provided a high level of care, knowledge and professionalism. They’re always very friendly to deal with and compassionate towards my mental and physical health journey. Since starting my treatment, it’s been a life changing experience and my quality of sleep and life has improved significantly. Thank you to everyone on the Alternaleaf team for all of their support.

16 February 2026

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