Just wanted to share my experience — I needed help with my wife’s flight from Hong Kong to Vancouver, and even at 2 AM I got through to Alternative Airlines customer service instantly. No waiting,... See more

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Company details
- #25 of 203 best companies in Travel agent
- #1 of 8 best companies in Airline
- #2 of 34 best companies in Airline ticket agency
- #4 of 45 best companies in Flights search site
Written by the company
Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.
Contact info
Gatwick House, Peeks Brook Lane,, RH6 9ST, Horley, Surrey, United Kingdom
- customerservice@alternativeairlines.com
- www.alternativeairlines.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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As a teacher
As a teacher, traveling has always felt more like a dream than a realistic possibility because of how expensive flights can be on a teacher’s salary, but truly Alternative Airlines has changed that for me! Their flexible payment options made it possible for me to finally book trips I never thought I’d be able to afford all at once and for that I am so grateful.
Their website is easy to use, the booking process is so smooth, and having the ability to spread out payments gave me peace of mind instead of financial stress! Because of Alternative Airlines, I will be able to experience new places that will change my life forever.
I’m incredibly grateful for a company that makes travel more accessible for people like me who work hard, but don’t always have a huge budget. I highly recommend Alternative Airlines to anyone who wants to travel without feeling overwhelmed by upfront costs! Thank you Alternative Airlines, I am so grateful.
Beneficial and easy to use !
Easy to use and beneficial when you are thinking about small portions of the payment for extended period of time.
Ease of booking to approval
had a really great experience overall
had a really great experience overall. Everything was easy to arrange, the service was reliable, and I felt looked after throughout the process. Communication was quick and helpful, and payment/booking was very smooth. Definitely deserves 5 stars.
Will definitely use alternative airlines in the future
First time using Alternative Airlines, but loved how easy it was select flights (even loved the recommended return flights) and being able to utilize klarna (buy now, pay later) for payment. Additionally, appreciated the PROMPT response via email over the weekend for assistance.
Excellent
Cannot fault Alternative Airlines. Quick and easy booking process offering pay later options such as clearpay to spread the cost of the flights. I was worried that I didn't get an instant confirmation of booking but a call to customer service put my mind at rest and the booking was confirmed shortly after. Will definitely use again
It was a very easy system to use got me…
It was a very easy system to use got me a great deal and a bonus was been able to put it on clearpay
First time I used this website and will…
First time I used this website and will not be the last. Everything about it was user friendly, efficient, fast and transparent pricing. Best about it was option to use Paypal. In words of Arnie.. I'll be back !!
Very good service
Booking process
The step by step the website and booking process was easy to nagivate through abd prices were good. Make traveling affordable.
Excellent customer service
They've vastly improved their customer service. I needed to change the dates of three different flights. Their customer service rep walked me through each, stress free. I was dreading trying to make the changes, but they made it super easy.
Prices were extremely competitive.
Overall, 5 star experience
Convenient payment methods like tabby…
Convenient payment methods like tabby and the range of choices it offers
Excellent Flight Booking Experience
I had an excellent experience booking my flight through Alternative Airlines. The website was extremely user-friendly, fast, and easy to navigate from start to finish. The booking process was smooth, efficient, and hassle-free, making it simple to compare options and complete my reservation quickly. Highly recommended for anyone looking for a convenient and stress-free online flight booking experience!
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