I had a good experience booking with Alternative Airlines. The process was simple, easy to understand, and didn’t feel confusing. I appreciated being able to see different flight options and payment c... See more

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Company details
- #25 of 203 best companies in Travel agent
- #1 of 8 best companies in Airline
- #3 of 35 best companies in Airline ticket agency
- #4 of 45 best companies in Flights search site
Written by the company
Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.
Contact info
Gatwick House, Peeks Brook Lane,, RH6 9ST, Horley, Surrey, United Kingdom
- customerservice@alternativeairlines.com
- www.alternativeairlines.com
Replied to 34% of negative reviews
Typically replies within 24 hours
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I actually find it easy to use the…
I actually find it easy to use the online service and respond prompt. I will recommend others to fly with alternative because your services are unique.
Panic About Seats Turned to Peace of Mind
I called in today expecting to have to fight through a barrage of "not our fault not our problem" type conversations that are so common when dealing with airline travel. My experience could not have been further from that.
I was connected with a nice lad named Nick, who took the time to listen to an issue myself and my wife were having with our international flights. As is so common, our Domestic Airline had failed to properly reserve our seating with the International service. I expected to get the runaround and be told to go back to the airlines, who would inevitably tell me to go back to my booking agent.
But no, Nick took the time to figure out what he could do beyond just shrugging and going "not our problem, mate". This guy dove into the direct airline portals and sorted it out. He made sure that not only were our seats together, and reserved with the international carriers on their sites, but gave us some advice on where to sit. Incredibly patient, knowledgeable, and kind. I wish all customer service experiences were as admirably brilliant.
There's a reason we book all of our travel through Alternative Airlines. We've had nothing but good things to say about them, and any time there is a snag or wrinkle they're quick to clear it up. 5/7 perfect score.
What made this experience great
What made this experience great, was the fact that I was able to book a flight on the desired day, for my family, to visit our daughter. The process was smooth and simple, I had no issues with navigating through the web page, and the company also made it easier to even book a hotel or rent a car along with the flight, in which I didnt take advantage of at the time, but other then that this company was a good choice to use for making my flight reservation.
This was a amazing experience
This was a great experience! It was really easy to use and the payment options were a great bonus. Pay over 4 months, no interest! Love it, and will use it again! First time user.
Alternative Airlines EK Bookings
I booked my Emirates flight through an alternative booking platform instead of directly with the airline and the experience was surprisingly smooth. The biggest advantage was the ability to split the payment into 12-month installments using Tabby, which made the ticket much more affordable without paying the full amount upfront.
I also found better pricing compared to booking directly in some cases, so there was real potential to save money. The booking confirmation arrived quickly, and the flight details matched perfectly with Emirates’ system.
For travelers who want more flexible payment options and manageable monthly costs, this can be a smart alternative to direct airline booking. Just make sure to compare prices and check the installment terms before purchasing.
Good User experience
Overall, the experience was straightforward, with a comparison tool that helps you get a clear overview of the best deals
Overall great experience
Overall great experience, extremely user friendly booking process, lots of payment options available and super easy to navigate flight options.
Alternative Airlines made my flight…
Alternative Airlines made my flight booking simple and convenient. I liked the multiple payment methods and clear booking process. Overall, a very good experience.
Everything is seamless
Everything is seamless. From navigation on the pages to confirmation of bookings and tickets sent to your email. Very responsive customer service should you have issues.
It’s been very useful and trustworthy…
It’s been very useful and trustworthy and the flexibility they provide excellent service
Easy to navigate and book through
Easy to navigate and book through. We had finance options which really helped give the current oil prices and rising fare of flights. I was able to quickly get through to customer service as well. Really pleased overall.
Alternative Airlines made it so easy to…
Alternative Airlines made it so easy to be able to afford my ticket.
I was so happy to know I was able to purchase my ticket and pay later.
I want to thank you Alternative Airlines you made me a very happy and thankful person.
Itoni Lambert
The booking was swift without any…
The booking was swift without any delays. The customer service was also good.
Easy to book and the price of the…
Easy to book and the price of the flight was affordable ,will definitely book again.
I used alternative airlines when my…
I used alternative airlines when my original flight got cancelled due to spirit shutting down. Alternative airlines let me compare prices from airlines and I ended up finding a deal for both my fiancé and I last minute round trip to Miami for about the same price on a better airline. Alternative airlines has payment flexibility as much as ticket flexibility and I definitely would recommend using them to book your flights. My emergency was taken care of and I thought I’d be paying over a $1000 to find another ticket but my conscious was cleared and I’m really happy I’ve found this.
Everything was super easy to book
Everything was super easy to book, and I’m very impressed with how easy inputting information was. Clear instructions from beginning to end and nothing confusing. It took away the stress of booking!!
I mistakenly booked for the wrong…
I mistakenly booked for the wrong return date and the agents were more than helpful to see what they could do to accommodate me. They were efficient and on top of things immediately. I was very pleased with their response/service.
Great service!
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