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Alternative Airlines Reviews 28,889

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and user-friendly booking process, highlighting how easy it is to navigate the platform and secure flights quickly. Many appreciate the diverse payment options, including the ability to spread costs, which makes travel more accessible and affordable. The service is consistently described as excellent, with many finding great prices and seamless experiences. However, some customers have encountered issues with payment processing, noting instances where transactions did not finalize or confirm properly, leading to confusion and repeated attempts. A few other people also felt that communication regarding booking changes or cancellations was inconsistent or lacking, causing uncertainty about their travel plans.

What people talk about most

Booking process

Customers had positive experiences with the booking process, describing it as smooth, easy, and hassle-free.... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the platform's ease of use and... See more

Service

Reviewers highlight positive aspects of service. Customers praise the efficiency and helpfulness of the... See more

Payment

Customers consistently note positive experiences with payment, highlighting the convenience of installment... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the ability to compare flight prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a good experience booking with Alternative Airlines. The process was simple, easy to understand, and didn’t feel confusing. I appreciated being able to see different flight options and payment c... See more

Rated 5 out of 5 stars

I have been using alternative travels lately on my flights and it has been very convenient especially with the cost of flights lately. I think what impressed me the most is when during the Air Canada... See more

Rated 5 out of 5 stars

Can’t fault alternative airlines! They’ve made everything so easy for my first ever flight and given me all of the information I need! Ability to spread payments made it so much more affordable too! I... See more

Rated 5 out of 5 stars

I booked a holiday with myself and friend with another airline that was supposed to be easy...and they let us down. Alternative Airlines was actually easy, you could see what you wanted, what was nex... See more


Company details

  1. #25 of 203 best companies in Travel agent
  2. #1 of 8 best companies in Airline
  3. #3 of 35 best companies in Airline ticket agency
  4. #4 of 45 best companies in Flights search site

Written by the company

Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
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Replied to 34% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Panic About Seats Turned to Peace of Mind

I called in today expecting to have to fight through a barrage of "not our fault not our problem" type conversations that are so common when dealing with airline travel. My experience could not have been further from that.

I was connected with a nice lad named Nick, who took the time to listen to an issue myself and my wife were having with our international flights. As is so common, our Domestic Airline had failed to properly reserve our seating with the International service. I expected to get the runaround and be told to go back to the airlines, who would inevitably tell me to go back to my booking agent.

But no, Nick took the time to figure out what he could do beyond just shrugging and going "not our problem, mate". This guy dove into the direct airline portals and sorted it out. He made sure that not only were our seats together, and reserved with the international carriers on their sites, but gave us some advice on where to sit. Incredibly patient, knowledgeable, and kind. I wish all customer service experiences were as admirably brilliant.

There's a reason we book all of our travel through Alternative Airlines. We've had nothing but good things to say about them, and any time there is a snag or wrinkle they're quick to clear it up. 5/7 perfect score.

13 May 2026
Rated 5 out of 5 stars

What made this experience great

What made this experience great, was the fact that I was able to book a flight on the desired day, for my family, to visit our daughter. The process was smooth and simple, I had no issues with navigating through the web page, and the company also made it easier to even book a hotel or rent a car along with the flight, in which I didnt take advantage of at the time, but other then that this company was a good choice to use for making my flight reservation.

13 May 2026
Rated 5 out of 5 stars

This was a amazing experience

This was a great experience! It was really easy to use and the payment options were a great bonus. Pay over 4 months, no interest! Love it, and will use it again! First time user.

13 May 2026
Rated 5 out of 5 stars

Alternative Airlines EK Bookings

I booked my Emirates flight through an alternative booking platform instead of directly with the airline and the experience was surprisingly smooth. The biggest advantage was the ability to split the payment into 12-month installments using Tabby, which made the ticket much more affordable without paying the full amount upfront.
I also found better pricing compared to booking directly in some cases, so there was real potential to save money. The booking confirmation arrived quickly, and the flight details matched perfectly with Emirates’ system.
For travelers who want more flexible payment options and manageable monthly costs, this can be a smart alternative to direct airline booking. Just make sure to compare prices and check the installment terms before purchasing.

13 May 2026
Rated 5 out of 5 stars

Good User experience

Overall, the experience was straightforward, with a comparison tool that helps you get a clear overview of the best deals

13 May 2026
Rated 5 out of 5 stars

Overall great experience

Overall great experience, extremely user friendly booking process, lots of payment options available and super easy to navigate flight options.

13 May 2026
Rated 5 out of 5 stars

Everything is seamless

Everything is seamless. From navigation on the pages to confirmation of bookings and tickets sent to your email. Very responsive customer service should you have issues.

13 May 2026
Rated 5 out of 5 stars

Alternative Airlines made it so easy to…

Alternative Airlines made it so easy to be able to afford my ticket.
I was so happy to know I was able to purchase my ticket and pay later.
I want to thank you Alternative Airlines you made me a very happy and thankful person.

Itoni Lambert

13 May 2026
Rated 5 out of 5 stars

I used alternative airlines when my…

I used alternative airlines when my original flight got cancelled due to spirit shutting down. Alternative airlines let me compare prices from airlines and I ended up finding a deal for both my fiancé and I last minute round trip to Miami for about the same price on a better airline. Alternative airlines has payment flexibility as much as ticket flexibility and I definitely would recommend using them to book your flights. My emergency was taken care of and I thought I’d be paying over a $1000 to find another ticket but my conscious was cleared and I’m really happy I’ve found this.

3 May 2026
Rated 5 out of 5 stars

I mistakenly booked for the wrong…

I mistakenly booked for the wrong return date and the agents were more than helpful to see what they could do to accommodate me. They were efficient and on top of things immediately. I was very pleased with their response/service.

3 May 2026

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