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Alternative Airlines Reviews 28,928

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and user-friendly booking process, highlighting how easy it is to navigate the platform and secure flights quickly. Many appreciate the diverse payment options, including the ability to spread costs, which makes travel more accessible and affordable. The service is consistently described as excellent, with many finding great prices and seamless experiences. However, some customers have encountered issues with payment processing, noting instances where transactions did not finalize or confirm properly, leading to confusion and repeated attempts. A few other people also felt that communication regarding booking changes or cancellations was inconsistent or lacking, causing uncertainty about their travel plans.

What people talk about most

Booking process

Customers had positive experiences with the booking process, describing it as smooth, easy, and hassle-free.... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the platform's ease of use and... See more

Service

Reviewers highlight positive aspects of service. Customers praise the efficiency and helpfulness of the... See more

Payment

Customers consistently note positive experiences with payment, highlighting the convenience of installment... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the ability to compare flight prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a good experience booking with Alternative Airlines. The process was simple, easy to understand, and didn’t feel confusing. I appreciated being able to see different flight options and payment c... See more

Rated 5 out of 5 stars

I have been using alternative travels lately on my flights and it has been very convenient especially with the cost of flights lately. I think what impressed me the most is when during the Air Canada... See more

Rated 5 out of 5 stars

Can’t fault alternative airlines! They’ve made everything so easy for my first ever flight and given me all of the information I need! Ability to spread payments made it so much more affordable too! I... See more

Rated 5 out of 5 stars

I booked a holiday with myself and friend with another airline that was supposed to be easy...and they let us down. Alternative Airlines was actually easy, you could see what you wanted, what was nex... See more


Company details

  1. #23 of 203 best companies in Travel agent
  2. #1 of 8 best companies in Airline
  3. #3 of 35 best companies in Airline ticket agency
  4. #4 of 45 best companies in Flights search site

Written by the company

Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy website to use!

This was the easiest website I’ve ever used! The flight seems to be reasonably priced as well! I was not familiar with this website beforehand. They also have other payment options.

1 May 2026
Rated 5 out of 5 stars

I was looking for a ticket 10 days…

I was looking for a ticket 10 days before my trip and I was able to find a booking through alternative airlines that had buy now pay later options while I didn’t want to pay crazy cost so cost to my departure date and I was able to utilize this site and I got exactly what I needed

18 May 2026
Rated 5 out of 5 stars

Used the online booking platform

Used the online booking platform. This was quick and easy to use. Had no issues with finding booking and completing payment using Klarna. Also communicated wit customer service in reference to confirmation of booking and found the customer service representative to be very professional in her approach and information requested was done quickly and exactly what I asked for.

18 May 2026
Rated 1 out of 5 stars

[28 Feb 2026] Terrible experience – avoid using Alternative Airlines

I booked a roundtrip ticket from DC to Dubai (Feb 28 – March 12, 2026) through Alternative Airlines. Due to the war, my return flight (KLM) from Dubai to DC was cancelled.

For the next 8–10 weeks, I repeatedly followed up with Alternative Airlines regarding my refund. Their only response was that they were still waiting on KLM to refund them. When I asked for any documentation or receipt so I could follow up directly with KLM, they refused to provide anything.

At that point, I contacted Affirm, since I had used their service to pay for the ticket. Even after sharing all my communication and proof, Affirm did not assist and continued to require payment.

So I’m now stuck paying for a ticket I never used: one that was cancelled by the airline.

Lesson learned:
Avoid third-party booking platforms like Alternative Airlines. Book directly with the airline whenever possible. Also be cautious using “pay later” services like Affirm in situations like this, they may not support you when things go wrong.

28 February 2026
Unprompted review

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