I had a good experience booking with Alternative Airlines. The process was simple, easy to understand, and didn’t feel confusing. I appreciated being able to see different flight options and payment c... See more

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Company details
- #23 of 203 best companies in Travel agent
- #1 of 8 best companies in Airline
- #3 of 35 best companies in Airline ticket agency
- #4 of 45 best companies in Flights search site
Written by the company
Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.
Contact info
Gatwick House, Peeks Brook Lane,, RH6 9ST, Horley, Surrey, United Kingdom
- customerservice@alternativeairlines.com
- www.alternativeairlines.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 24 hours
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Easy website to use!
This was the easiest website I’ve ever used! The flight seems to be reasonably priced as well! I was not familiar with this website beforehand. They also have other payment options.
Easy process
With Alternative airlines i have two…
With Alternative airlines i have two wings I can fly anywhere thanks to Altrtnative airlines.
Great customer service I really…
Great customer service I really appreciate it and I will purchase again the booking process was great service was exceptional and they accept affirm.
I was looking for a ticket 10 days…
I was looking for a ticket 10 days before my trip and I was able to find a booking through alternative airlines that had buy now pay later options while I didn’t want to pay crazy cost so cost to my departure date and I was able to utilize this site and I got exactly what I needed
My experience was great
My experience was great. Booking was easy, went smoothly and was affordable.
Easy to use and would highly recommend.
The process was quick and simple highly…
The process was quick and simple highly recommend.
I really appreciate the way Affirm and…
I really appreciate the way Affirm and Alternative Airlines guide and help to make your trip safe and smooth.
An easy way to book your flight and…
An easy way to book your flight and great checkout system!!
It was quick and safe booking
It was quick and safe booking. No hidden costs and clear steps along the way.
Quick and easy process
The booking experience is easy
The booking experience is easy, straightforward, and customizable. I couldn’t ask for better!
Used the online booking platform
Used the online booking platform. This was quick and easy to use. Had no issues with finding booking and completing payment using Klarna. Also communicated wit customer service in reference to confirmation of booking and found the customer service representative to be very professional in her approach and information requested was done quickly and exactly what I asked for.
[28 Feb 2026] Terrible experience – avoid using Alternative Airlines
I booked a roundtrip ticket from DC to Dubai (Feb 28 – March 12, 2026) through Alternative Airlines. Due to the war, my return flight (KLM) from Dubai to DC was cancelled.
For the next 8–10 weeks, I repeatedly followed up with Alternative Airlines regarding my refund. Their only response was that they were still waiting on KLM to refund them. When I asked for any documentation or receipt so I could follow up directly with KLM, they refused to provide anything.
At that point, I contacted Affirm, since I had used their service to pay for the ticket. Even after sharing all my communication and proof, Affirm did not assist and continued to require payment.
So I’m now stuck paying for a ticket I never used: one that was cancelled by the airline.
Lesson learned:
Avoid third-party booking platforms like Alternative Airlines. Book directly with the airline whenever possible. Also be cautious using “pay later” services like Affirm in situations like this, they may not support you when things go wrong.
Got a flight easily and not expensive
One of the best experiences I have had
Easy and convenient process when…
Easy and convenient process when booking flights. Offering competitive prices. Knowledgable and helpful staff with prompt response times.
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