The mover was very friendly and helpful. They were late and getting accurate info from the staff was difficult, but overall, for price it was a good value
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Review summary
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The office staff (Claudia and Alex) were so helpful from stage of initial query, booking and confirming removals the day before - very transparent on pricing including costs for distance from pr... See more
Company replied
Amazing Moves were exceptional. Alex set out the pricing really clearly, responded to all of my queries and coordinated a change in plan at the very last minute. The removal team were also wonderful t... See more
Great service! Booking process was friendly and straightforward. My expectations managed throughout. Guys arrived on time and we were all moved into an apartment on the 23rd floor without any hassle... See more
Company replied
Company details
Written by the company
When you move your house or business, there is nothing more important than having a good professional you can rely on. Amazing Moves are not only trusted relocation experts, but are also determined to give you the best moving experience you can imagine. Equipped with strength, confidence, positive attitude and reliable moving supplies, they can guarantee the successful and stress-free move you strive for. Book a relocation service in London on 020 3970 0488.
Contact info
London, United Kingdom
- 020 3970 0488
- office@amazingmoves.co.uk
- www.amazingmoves.co.uk
4.2
Great
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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7+ YEARS USING ONLY THEM
They helped me for the third time in the last 7+ years, the men they sent me were very helpful, I duly packed the vast majority of my items were in same size boxes to make their work easy and they appreciated it a lot, and they were comfortable to carry some items that I didn't manage to pack or with odd shapes. Everything was professionally secured inside the van including lots of glass items like a console and coffee tables, they all arrived safe to destination.
24 January 2026
Unprompted review
Reply from Amazing Moves
Dear Francesco,
Thank you so much for this wonderful review and for choosing Amazing Moves time and time again over the past 7+ years. That kind of long-term trust means the world to us, and we genuinely don’t take it for granted!
We’re really pleased to hear the team were helpful and professional again and that everything was carefully secured in the van, especially the glass items, and arrived safely at your destination.
Also, a big thank you for packing so thoughtfully, keeping boxes consistent in size really does make a difference, and we’re glad the crew could step in comfortably with the last bits and the awkward-shaped items too.
It’s always a pleasure to help you move, and we’re truly grateful you continue to come back to us.
The Amazing Moves Team
Seamless experience throughout
Quick reply to the initial inquiry, clear communication, easy booking. The gentlemen doing the moving were nice and very careful with every piece they moved. Overall i cannot think of a single fault, very pleased with the service provided.
7 January 2026
Unprompted review
Reply from Amazing Moves
Dear Csaba Progli,
Thank you for the wonderful review! Delighted you found the process seamless from the quick reply and clear communication to the easy booking, and that the crew were friendly and careful with every item.
If you move again, you’re very welcome to request the same team and we’ll do our best to arrange it.
The Amazing Moves Team
Very efficient and good customer…
Very efficient and good customer service i recommend them
23 December 2025
Unprompted review
Reply from Amazing Moves
Dear Adesola Femi Gabriel,
Thank you for the kind words! Delighted you found us very efficient with good customer service. We really appreciate the recommendation and would be glad to help again anytime.
The Amazing Moves Team
Best thing was the company was quick to respond easy to…
Best thing was the company was easy to contact and stayed in touch responding immediately to queries. And move was spot on time.
12 December 2025
Unprompted review
Reply from Amazing Moves
Dear Terence Doyle,
Thank you for the great review! We’re glad you found us easy to contact, that we responded quickly to your queries, and that the move was right on time. We’d be happy to help again whenever you need us.
The Amazing Moves Team
Stress-free and helpful!
The office staff (Claudia and Alex) were so helpful from stage of initial query, booking and confirming removals the day before - very transparent on pricing including costs for distance from property, parking and stairs and no hidden surprises.
Nas and Vladi helped us on the day and took the stress completely out of the process - nothing was too much hassle for them and they made us feel so at ease.
Would recommend and definitely use again!
Thank you :)
6 December 2025
Unprompted review
Reply from Amazing Moves
Dear Sophia H,
Thank you for the fantastic review! We’re delighted Claudia and Alex kept everything clear and transparent from first enquiry to the day-before confirmation, and that our top removals team Nas and Vladi made moving day feel easy and stress-free.
We’ll pass on your kind words to the whole team.
We really appreciate the recommendation and would be glad to help you again whenever you need us.
The Amazing Moves Team
Professional and efficient!
Amazing moves handled the whole process professionally and efficiently in very trying circumstances.
20 November 2025
Unprompted review
Reply from Amazing Moves
Dear Mark O,
Thank you for the great review! We’re delighted the team handled everything professionally and efficiently, especially in trying circumstances. We’ll pass your praise on to the moving lads. If you ever need a hand again, you’re welcome to request the same team and we’ll do our best to arrange it.
The Amazing Moves Team
Very good and quick service
Very good service and easy to book. Arrived on time and the two people working on the move were very efficient. It took quite less than expected to complete the move of a 3 bed house. Highly recommended
15 November 2025
Unprompted review
Reply from Amazing Moves
Dear Diego,
Thank you for the lovely review! Delighted the team arrived punctually, did exactly what was required, and stayed helpful and cheerful throughout.
We really appreciate your feedback. If you ever need a hand again, you’re welcome to request the same team.
The Amazing Moves Team
Punctual arrival at the job
Punctual arrival at the job, did exactly what was required and very helpful and cheerful. Highly recommended.
8 November 2025
Unprompted review
Reply from Amazing Moves
Dear Simon Parsons,
Thank you for the positive feedback! Delighted the Amazing movers team arrived punctually, did exactly what was required, and stayed helpful and cheerful throughout. We really appreciate the recommendation—if you need us again, you’re welcome to request the same team.
The Amazing Moves Team
Great for the speed, reliability and helpfulness of the service
Booked pretty much last minute on Saturday 8th November for a removal date of Monday 10th November. I had lots of heavy boxes to be moved into a storage unit. The removals consultant was brilliant at getting it organised and confirmed and the man that came to do the removal was professional, polite and most importantly, really helpful. I’ve had a very positive experience using this company and I would definitely use again for a removal.
10 November 2025
Unprompted review
Reply from Amazing Moves
Dear Jennifer Allison,
Thank you for the heartfelt review! We’re glad we could arrange your last-minute Monday move from a last-minute Saturday enquiry, and that our support agents made everything smooth and confirmed quickly.
Delighted to hear the mover we sent you was professional, polite and really helpful getting those heavy boxes into storage. We appreciate the kind words on our speed, reliability and helpfulness — and we’d be very happy to help again whenever you need us.
The Amazing Moves Team
Partial flat move for large items
Booked a partial flat move for just the large items. Same price for a weekend move as during the week. Could also do Sunday if needed. 2 man crew arrived on time, and were very efficient and helpful. Would recommend.
8 November 2025
Unprompted review
Reply from Amazing Moves
Dear Lisa,
Thank you for the great review! Delighted we could offer weekend pricing the same as weekdays (with Sunday as an option), and that the two-man team arrived on time, worked efficiently, and were helpful throughout your partial move. We really appreciate the recommendation—if you move again, you’re welcome to request the same team.
The Amazing Moves Team
Bad communication, not returning deposit
The move itself was fine, but they took a deposit and have not paid it back. It's been over a month of awful communication, and being ignored frequently. I would love to recommend them, but this is just unacceptable.
19 September 2025
Unprompted review
Reply from Amazing Moves
Dear J Tuffen,
We’re truly sorry for the delayed deposit refund — there’s no excuse for that and it isn’t the standard we set.
Your deposit has now been paid back, but we recognise the delay still caused frustration. We’re tightening our refund tracking, adding clearer update milestones, and improving our escalation route so this doesn’t happen again.
If there’s anything further we can do to improve your experience, please let us know. Thank you for the feedback — we’ll do everything we can to restore your confidence in us.
The Amazing Moves Team
Good friendly efficient service
Moved exactly what we wanted, handled items that needed special attention, dismantled a wardrobe and rebuilt it at the new premises.
9 October 2025
Unprompted review
Reply from Amazing Moves
Dear Mr. Alvin Roussel,
Thank you for the great feedback! We’re delighted the lads delivered a friendly, efficient service, moved exactly what you needed, handled the special-care items, and dismantled/rebuilt the wardrobe at the new place. We’ll pass your praise on to them! If you move again, you’re welcome to request the same team and we’ll do our best to arrange it.
The Amazing Moves Team
Short one
Short one: on time, careful, fast. Boxes in the right rooms, kettles found first (lifesaver). Nothing broken. Thank you
29 September 2025
Reply from Amazing Moves
Dear Lou Sherer,
Thank you for the brilliant mini-review! Delighted the team were a quick one and on time! We know how careful, and fast they can be and can sort the boxes into the right rooms, and—most importantly—can find the kettle first.
Great to hear nothing was broken. If you need us again, you’re welcome to request the same team.
The Amazing Moves Team
We were moving home and needed to…
We were moving home and needed to transport some delicate antique items as well as the rest of the household contents. Amazing Moves came to see us and arranged for the delicate items to be moved separately with the appropriate protective packaging.
25 September 2025
Reply from Amazing Moves
Dear Tom,
Thank you for the lovely review! We’re delighted the pre-move visit helped us plan the best approach for your delicate antiques—separating them from the main load with the right protective packing and handling.
Our teams are particularly trained for removals of delicate and fragile items, and it’s great to hear everything went to plan.
If you ever need us again, you’re welcome to request the same team.
The Amazing Moves Team
Moved from a 2 bed in Battersea to…
Moved from a 2 bed in Battersea to Shepherd’s Bush and honestly thought it would be chaos. The Amazing Moves crew turned up 10 mins early, wrapped the sofa + TV like pros, dismantled the IKEA wardrobe (those screws… ugh) and rebuilt it perfectly the other end. Little delay with parking (my permit mix up) but they kept calm and just got on. No scratches on the hallway walls which is a miracle in our building. Price matched the quote, no “surprise extras” Would definately use again.
25 September 2025
Reply from Amazing Moves
Dear Parker,
Thank you for the brilliant review! We’re delighted the team arrived early, wrapped your sofa and TV, and dismantled and rebuilt the IKEA wardrobe without a hitch. Parking delays happen — thank you for flagging the permit mix-up — and it’s great the team kept calm and carried on. We’re especially pleased when a moving day runs smoothly and to plan, whatever the circumstances.
If you move again, you’re very welcome to request the same team for another smooth run anywhere in London (or wherever’s next).
The Amazing Moves Team
Excellent service…
Amazing Moves are quite literally Amazing! The the 2 removal persons who did my job were excellent. They were friendly, careful, and extremely time efficient. no hesitation to recommend AM for removals
15 September 2025
Unprompted review
Reply from Amazing Moves
Dear David Daby,
Thank you for the fantastic review!
We’re thrilled to hear the team were friendly, careful, and super time-efficient. We’ll pass your praise on to the two movers. Thanks for the recommendation—if you need us again, feel free to request the same team and we’ll do our best to arrange it. Enjoy your new place!
The Amazing Moves Team
It has taken u 8 months to respond!!
It has taken u 8 months to respond!!
Is this a wind up?will not supply anything but avoid this company at all costs
3 September 2025
Unprompted review
Reply from Amazing Moves
Dear Elizabeth Gingles,
You’re right — an 8-month delay in a public reply isn’t acceptable, and we’re sorry. We engaged with you in February regarding the issue; nevertheless, we recognise our follow-through and communication weren’t good enough.
If you’re open to it, please DM your booking reference (plus collection/delivery postcodes and the job date) so we can locate your file again and review it afresh at a senior level. We won’t ask you to repeat the whole process; the aim is to understand precisely where we fell short and ensure the right lessons are taken forward.
If you prefer not to re-engage, we understand — we’ll still use your feedback in our internal investigation and training. Thank you for flagging this; we’re tightening our scheduling buffers, on-site conduct checks, and escalation protocols to ensure it doesn’t happen again!
The Amazing Moves Team
Amazing Moves Removal
Petra and Mike exceeded in my removal, inclusive of organised, tidy packing and an hours drive from the pick up address to the final destination. Both were very professional, polite and quick in their services. These guys clearly work hard, above and beyond, putting exceptional effort into their field of work. I would like to take this opportunity to also apologise for not offering refreshments, it was all go go go, but you guys deserved it for sure. I'm very grateful for the help that was provided from them both and Claudia who scheduled the removal. I'd certainly recommend this company and I will be using "Amazing Moves" again for my next move. Thank you all ever so much, truly amazing!
31 August 2025
Unprompted review
Reply from Amazing Moves
Dear Mary,
Thank you so much for the wonderful 5-star review! We’re thrilled to hear Petra and Mike delivered organised, tidy packing and kept everything professional, polite and speedy all the way to your destination—and we’ll make sure they (and our senior customer agent Claudia) see your praise. Please don’t worry about refreshments—moving days are full-on and our crews come prepared. We’re grateful for your recommendation and can’t wait to help with your next move; feel free to request Petra and Mike again and we’ll do our best to arrange it.
Wishing you every happiness in your new home!
— The Amazing Moves Team
I would never book this service again
I would never book this service again - we booked movers for a simple job, moving a bed one street across, and we confirmed a booking for 2pm. We were called morning of to say the movers might be more like 3pm since it was a busy day, we said fine. By 4pm we had no contact so rang and were told they would call us back which they never did, at 5 we rang again but our call was ignored - we called on a different number and they immediately picked up! They apologised but couldn’t give us a reason, at 6pm finally they told us that they wouldn’t be able to do it today and we could rebook for 1-2 pm the next day. This has completely thrown off our move and I would never recommend for even a small job, let alone a whole move!
29 August 2025
Unprompted review
Reply from Amazing Moves
Dear Tabitha,
We’re really sorry for the delays and the poor communication you experienced — that’s not the standard we aim for, especially on a simple, time-specific job.
We are kindly asking you to please DM your booking reference (and the collection postcode/date of the move) so we can locate your booking and review exactly what went wrong with scheduling and call handling that day. Once we find your job in our data base, we can investigate what went wrong, and follow up with a proper explanation and a resolution.
Thank you for the feedback; we’re tightening our schedule margins and escalation protocols to avoid a repeat.
Amazing Moves are just that Remarkable
Amazing Moves are just that
Amazing
This is the third time I have used them and they are totally efficient - this is the most stressful thing and they make it easy
29 August 2025
Unprompted review
Reply from Amazing Moves
Dear Tony,
Thank you for the fantastic 5-star review — and for trusting us for the third time!!!
We know moving can be one of life’s most stressful moments, so hearing that our team kept it “totally efficient” and made it easy means the world to us!
We’ll share your kind words with the crew. Whenever you need us again, we’ll be ready — and you’re welcome to request the same team. Thanks again for your loyalty!
— The Amazing Moves Team
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