The mover was very friendly and helpful. They were late and getting accurate info from the staff was difficult, but overall, for price it was a good value
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The office staff (Claudia and Alex) were so helpful from stage of initial query, booking and confirming removals the day before - very transparent on pricing including costs for distance from pr... See more
Company replied
Amazing Moves were exceptional. Alex set out the pricing really clearly, responded to all of my queries and coordinated a change in plan at the very last minute. The removal team were also wonderful t... See more
Great service! Booking process was friendly and straightforward. My expectations managed throughout. Guys arrived on time and we were all moved into an apartment on the 23rd floor without any hassle... See more
Company replied
Company details
Written by the company
When you move your house or business, there is nothing more important than having a good professional you can rely on. Amazing Moves are not only trusted relocation experts, but are also determined to give you the best moving experience you can imagine. Equipped with strength, confidence, positive attitude and reliable moving supplies, they can guarantee the successful and stress-free move you strive for. Book a relocation service in London on 020 3970 0488.
Contact info
London, United Kingdom
- 020 3970 0488
- office@amazingmoves.co.uk
- www.amazingmoves.co.uk
4.2
Great
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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Home move cancelled with less than 24h notice
Move cancelled with less than 24h notice. We’ve taken annual leave all week to arrange this move, and the alternative date provided is when my partner is already back at work. The excuse was that the ‘van has broken down’ and apparently they’re unable to go out and hire a van for this day. Also no discount offered on the new date even though the massive inconvenience. Really upset with Amazing Moves and absolutely would not recommend.
31 July 2025
Unprompted review
Reply from Amazing Moves
Dear Ben,
We’re genuinely sorry for the disruption you experienced — especially after arranging annual leave to make the move happen. A same-day vehicle breakdown should never leave you without a workable alternative, and we recognise that offering a new date that didn’t suit you (and no goodwill gesture) fell short of the standard you should expect from us.
Although this happened in July, we’d still like the chance to put things right and learn from it. Please send us your booking reference (and collection postcode) via DM so we can locate your job, review exactly what went wrong with our contingency planning that day and come up with an appropriate goodwill gesture for the inconvenience.
We’re also tightening our processes to reduce the risk of a repeat and to communicate earlier and more proactively if issues arise. Thank you for taking the time to tell us; your feedback helps us improve.
The Amazing Moves Team
Avoid!
My move on Friday was just a nightmare. Booked for 11am, was called the day before and asked to change to 12pm, fine. On the day itself, got a call to say the booking before had over ran it would now be 2pm, they didn’t arrive till 3pm! The men said it wasn’t their job and had been asked to come as the job before had issues. It was 9pm before I was in my new home. I had booked a specific time as I was getting away from a DV situation and due to how long everything took the person found out I had moved! I wouldn’t recommend this company at all.
27 June 2025
Unprompted review
Reply from Amazing Moves
Dear Consumer,
We’re truly sorry for what you went through — especially as you’d booked a specific time for safety reasons. Delays and multiple time changes are unacceptable in any circumstance, and even more so when your move is sensitive.
This is not the standard we aim for!
Although this happened in June, we’d still like to put things right and learn from it. Please DM your booking reference (and collection postcode) so we can locate your job, review what went wrong with scheduling/dispatch and our contingency steps that day, and come back with a resolution — including an appropriate goodwill gesture.
If you ever need our help again, we can set up a protected booking protocol (priority slot, tighter time window and discreet communication with a named coordinator). Thank you for bringing this to our attention — we’re tightening buffers and escalation procedures to prevent a repeat.
The Amazing Moves Team
Worst company
So i booked this company to do my moving yesterday, it was a big mistake!! I initially booked for 09:00 am call them to confirm & the lady i spoke with said it was fine but them she asked me if was OK at later hour because she forgot that they had to do a earlier move . I told her ok no problem and asked what other time could we do it,she told 13:00 pm and I told her no later than that because at 15:30 I had an hospital appointment due to the fact that im heavily pregnant (she told me no worries, the job in the morning it's a small one ,pretty sure we can make it to you before 13:00) she sent the confirmation via email for the time scheduled. Gets to the day it's around 12:45 pm i didn't receive any message or call to let me know, that they are on the way,so I decided to call their office to ask what was going on(the person that answered the phone had no idea ,she had to check) after checking i was informed that the move wasrescheduled to 15:00 because they were late ( put in mind they never called to let me know) when i asked why I wasn't informed ,the person in the other side didn't had a proper answer!! I you can imagine it,i lost my patience with them turned off the call & let my partner trying to solve the problem. My partner call them again asking if the move was going to be done or not,they told him yes and asked what time would be best,my partner said around 16:00/16:30 depending on how long the hospital appointment would take! Around 16:30 my partner called them saying he was on is way to the house (we end up being in the hospital for 1 hour,doctors had to check something with the baby). When my partner got the house they diver complain that they were waiting for around 20 minutes (but we could wait almost all afternoon for them) the audacity of some people. When the removal was finally finished around 19:30 my partner asked if we could have a discount, since was there fault & we had to wait basically all day for them, he was meet with a resounding no. When unpacking one of the few boxes that said fragile handle with care, I was meet with my belongings broken!!! Basically the worst moving company i ever used i do not recommend.
19 June 2025
Unprompted review
Reply from Amazing Moves
Dear Liza Lemos,
We’re deeply sorry for how your move unfolded. You placed your trust in us for a time-specific job and careful handling of your belongings, and we let you down on communication, punctuality and care. That’s not acceptable, and we take responsibility.
To investigate properly, please DM your booking reference (and the collection/delivery postcodes) so we can pull the job, review the dispatch timeline and call handling that day, and open a damage review under our claims process. If you have photos of the broken items and the labelled box, please include them so we can assess next steps.
Thank you for flagging this; we’re strengthening our schedule margins and escalation protocols to ensure it doesn’t happen again!
Poor Service, No Accountability
My experience with Amazing Moves was disorganised from the start. The time we agreed on was questioned last minute, and I was sent one experienced mover and another who admitted it was his "first day" and took breaks after every item he moved. I had to do double the work just to get things in order.
The move took much longer due to this, and they attempted to charge nearly double. When I pushed back, I was made to feel like I was being done a favour. One of my monitors was also damaged, and the claims process was exhausting - filled with blame and zero accountability.
They claim to have solid processes, but they only seem to apply when it suits them. A truly disappointing experience during an already stressful time.
1 April 2025
Unprompted review
Reply from Amazing Moves
Dear Stacey,
We’re genuinely sorry for your experience. You should never feel you’re doing double the work, surprised by charges, or made to feel you’re being done a favour. The crew allocation, pacing on the day, and how we communicated with you clearly fell short, and we take responsibility for that. We’ll also review how your claim was handled — it should be clear, fair, and supportive, not exhausting.
To investigate properly, please DM your booking reference (and collection/delivery postcodes) along with your claims reference and any photos of the damaged monitor. We’ll audit the timesheets and call logs from the day, check the invoice against what was actually delivered, and review our handling of your claim in full. We’ll follow up with a resolution once that’s complete.
Thank you for raising this; we’re tightening our pre-move confirmations, crew pairing standards, and claims communication to prevent a repeat.
Be very careful if using this company
Be very careful if using this company. They broke a lamp while moving furniture and refused to pay any compensation despite being told they are very reliable.
Not to be trusted at all.
21 February 2025
Unprompted review
Reply from Amazing Moves
Dear RG,
We’re sorry to read this and that your damage claim wasn’t resolved to your satisfaction. We don’t refuse compensation out of hand — we follow an evidence-based claims process and want to review what happened here.
Please DM your booking reference (and the collection/delivery postcodes) so we can locate your job and reopen the claim. If possible, include photos of the broken lamp and how it was packed/positioned, plus any repair or replacement estimate. We’ll audit the crew notes, job photos and paperwork; if our earlier decision was wrong, we’ll put it right with an appropriate resolution.
Thank you for flagging this; we’re reinforcing handling checks and escalation steps to prevent a repeat!
The Amazing Moves Team
Really helpful
Really helpful, professional service with great communication throughout the whole thing. Thank you Amazing Moves!
24 January 2025
Unprompted review
Reply from Amazing Moves
Dear MS Melissa Vieira,
Thank you for the kind words! We’re delighted you found the service helpful, professional, and well-communicated from start to finish. We’ll share your thanks with the crew. If we can help again, you’re welcome to request the same team and we’ll do our best to arrange it. Enjoy your new place!
The Amazing Moves Team
small move
It is annoying when you have a small move out of London and there is no friend available to help to hire a van also it is near Xmas.Neither of us is confident enough to attempt a drive. wish we had ordered more furniture at my old address and then got Amazing Moves to take it to my new one.The mover guys were efficient and careful and polite.Alex however is a great communicator and does not lose patience with anxious movers.Thanks again.Not really cheap for a small move but was out of London.But pretty quickly done.
21 December 2024
Unprompted review
Reply from Amazing Moves
Dear Catty Else,
Thank you for your genuine review and for choosing us for your small move out of London so close to Christmas! We know that timing can be tricky and are delighted to hear the crew were efficient, careful and polite, and made sure that Alex saw your kind words about her communication and patience.
We appreciate the note on pricing. Out-of-London travel and peak-season demand can nudge costs up, but we aim to keep everything clear and deliver quickly — glad the job was wrapped up promptly. For next time, we can help combine extra items/stops, or suggest flexible/off-peak windows or return-load options where feasible to keep a small move as cost-effective as possible.
Thanks again for moving with us, and best wishes settling in!
The Amazing Moves Team
Highly recommend
Excellent service - helpful and friendly and efficient. Highly recommend!
18 December 2024
Unprompted review
Reply from Amazing Moves
Dear Richard Parsons,
Thank you for the fantastic 5-star feedback! We’re thrilled you found the team helpful, friendly, and efficient. We’ll share your praise with the crew. Thanks for the recommendation—if you ever need us again, feel free to request the same team and time window and we’ll do our best to arrange it. Enjoy your new place!
The Amazing Moves Team
Would give more stars if i could!!
This is our second time using Amazing Moves. Both times its been last minute and they have been able to get in Would give more stars if i could. Reliable, able to follow instructions, communication was excellent. The team at the drop off where really efficient and so helpful!
14 November 2024
Unprompted review
Reply from Amazing Moves
Dear Isabella Laws,
Thank you for the brilliant 5-star review! We’re thrilled you found the team helpful, friendly, and efficient. We’ll pass your praise on to the crew. If we can help again, you’re welcome to request the same team and we’ll do our best to arrange it. Thanks for the recommendation! We hope you enjoy your new place!
The Amazing Moves Team
Highly recommend for smaller internal removals
We had a very small internal removal job switching beds and chest of drawers between rooms. Maria was really helpful making the booking, two men arrived on time and were quick, clean and pleasant making the moves. They were particularly keen to ensure everything was completed and positioned exactly as we wanted. Even though it took considerably less time than the minimum two hours we had to book, the very reasonable hourly rate meant it was excellent value for money.
4 November 2024
Unprompted review
Reply from Amazing Moves
Thank you, Anon, for the wonderful 5-star review!
We’re so pleased Maria made booking easy and that the two-man crew arrived on time, worked quickly and cleanly, and checked placement until everything was exactly where you wanted it.
We love helping with all types of moves, no matter their size and type, and we make sure that our moving teams give their hundred percent effort and the moving house is complete!
If you need a hand again—repositioning, light assembly, or a short run to storage—you’re welcome to request the same team and we’ll do our best to arrange it. Enjoy the refreshed rooms!
The Amazing Moves Team
Poor (customer) service
I booked a move with Amazing Moves, and it turned out to be less than what they claim to be.
The move was due on a Sunday afternoon at 14.00, and they called the day before to say they might run max 1h late, but they said the driver will call to confirm the time.
After I had to call the company several times for an update, no one knew when they'll show. Eventually they turned up 3.5 hours later than initially agreed. That's extremely poor customer service.
When I contacted them several times for a partial refund for the inconvenience caused, they didn't bother to respond. I had to press hard only to not offer a refund.
The move itself was okay, nothing to write home about, but their customer service is terrible.
I wouldn't necessarily recommend them.
6 October 2024
Unprompted review
Reply from Amazing Moves
Dear Lau C,
Thank you for sharing this, and we’re sorry for the experience you had. A 3.5-hour late arrival with unclear updates is unacceptable, and the follow-up you describe clearly fell short.
And since this review is from an year ago, we want you (and others reading) to know that we’ve since overhauled our operations and customer care. Specifically, we’ve introduced:
Proactive ETA texts and live tracking with escalation if a crew is running late
Larger dispatch buffers on weekends and late-day slots
A clearer refunds/gestures-of-goodwill policy with manager sign-off and timely responses
We’re confident these changes prevent a repeat of what you experienced.
If you’re willing, please DM your booking reference and date so we can review your case in our database archive and make sure our records reflect what happened. Thank you for the feedback that helped us improve and took us where we are today!
The Amazing Moves Team
Fabulous experience
Alex and the team are fantastic.
Her communication is exceptional and was a joy to deal with.
The removals team were incredibly professional, hard working, supportive and went the extra mile to ensure everything was completed. Thank you.
15 October 2024
Unprompted review
Reply from Amazing Moves
Dear Jonathan,
Thank you for the wonderful review! We’re delighted to hear that Alex’s communication made everything easy and that the removals team were professional, hard-working, supportive, and went the extra mile to get it all completed. We’ll make sure that Alex and everyone involved will receive your great words!
If you move again, you’re very welcome to request the same moving team and we’ll do our best to arrange it. Thanks for choosing us!
The Amazing Moves Team
WHAT A GREAT MOVE!
This was such a great move! Honestly Donna was very welcoming on the phone and Claudia made sure to communicate with me timings when they were running late with traffic. And Ottile and Peter moved my stuff with such care and didnt complain at all. Nothing was broken. Not even my glass cabinet. I'm very thankful and I would 100 percent use them again!
5 September 2024
Unprompted review
Reply from Amazing Moves
Dear Tamika Armstrong,
Thank you for the brilliant review! We’re so glad our customer agent Donna made you feel welcome on the phone, and that our senior customer agent Claudia kept you updated on timings during the traffic delay.
We’re thrilled your move was handled by one of our standout crews, Ottile and Peter. They take real pride in their work, and it shows — especially with the glass cabinet — nothing broken, everything handled with care.
We’ll share your kind words with the team. If you move again, you’re very welcome to request the same crew and we’ll do our best to arrange it.
The Amazing Moves Team
I've moved today
I've moved today , been waiting for the driver 1 hour . He wouldn't answer his phone when called the office to ask whether he would make it or not .
They won't notify the client if any delays instead we need to call loads of time.
I had to carry myself heavy boxes .
Empoy active and healthy men willing to do their jobs !!
Big scams!
2 September 2024
Unprompted review
Reply from Amazing Moves
Dear Ririn Ririn,
Thank you for taking the time to leave a review, and we’re sorry for the frustration described.
We’ve checked our records and can’t locate any booking under the name Ririn Ririn. When your review was posted, we asked for a booking reference and job details so we could investigate, but we haven’t received them since then.
Without those details we’re unable to verify the case, and we’re concerned this may not relate to an Amazing Moves booking.
If this was indeed with us, please DM your booking reference, move date, collection/delivery postcodes, and the phone/email used to book so we can pull the file and review the dispatch timeline and on-site conduct.
We want to reassure you — and anyone reading — that we review every case carefully, and we’ve overhauled our operations to prevent such experiences. We now send proactive ETA texts with escalation if a crew is running late, maintain tighter driver–office–customer communication, and carry out on-site responsibility checks so our moving teams handle all lifting as agreed.
We’re ready to investigate and this job in details, as long as we verify it has been conducted with us.
The Amazing Moves Team
Very unsatisfactory
I arranged a small house move with Alex for 27th August. First the arrangement was for 12pm, then they phoned the next day and changed it to 2pm and then a few hours beforehand they changed it to 3pm and they said that this should be definite but shortly before 3pm they said it would not be until 4 or 4.30pm, by this time I'd enough and asked them to reschedule to a different date but they said that this was not possible and so I gave up.
I do not recommend this company at all!!
27 August 2024
Unprompted review
Reply from Amazing Moves
Dear Oliver,
Thank you for sharing your experience, and we’re sorry for the frustration you had with it! Multiple same-day time changes culminating in a late-afternoon slot isn’t acceptable, and we understand why you chose to cancel instead of opting for reschedule when wasn’t offered on the next day.
We are extremely sorry for the inconvenience caused during the moving process and can promise that such miscommunication won't ever happen again!
For transparency: since that period we’ve overhauled how we plan and communicate late-running jobs. We now use:
Proactive ETA texts and call-backs with clear escalation if a crew is running late
Larger scheduling buffers on busy days
Manager approval before any same-day time change to protect customer plans
If you’re willing, please DM your booking reference and the collection/delivery postcodes so we can review the dispatch timeline and call logs from 27 August and investigate the team involved. Your feedback helps us keep improving!
The Amazing Moves Team
Excellent Service and Super VFM
This was the second time Amazing Moves helped me relocate homes. I used them again because I was very impressed with their service and value for money. Second time around it was an equally proficient service. Definitely worth using this company. Thank you, Alex and co-workers.
12 July 2024
Unprompted review
Great service on time and got the job…
Great service on time and got the job done quickly - thank you
29 April 2024
Unprompted review
Great service from the time of booking…
Great service from the time of booking to finishing the move job. Very helpful and polite workers. Very satisfied and would definitely recommend!!
20 April 2024
Unprompted review
From beginning to end a brilliant…
From beginning to end a brilliant service and very helpful and polite
Can’t rate them high enough
17 April 2024
Unprompted review
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