Amazon.com, Inc. Reviews 432

Purchased off Facebook Boxing Day special under the flag of ceacnd.com charging for shipping insurance but only to find it's a scam charge emailed over half a dozen times with no replies at all and courier company doesn't follow delivery instructions either BEWARE OF FACEBOOKS ADDS WITH CHINES COURIER SERVICES ITEMS NOT RECEIVED

I was trying to find out where my money went to on a couple returns and the lady from the Philippines call centre's hung up on me because I wasn't sure about wich card I used because I use multiple cards and I wasn't looking at it at that time .bring back people that can understand you first and second there is no reason for call centre's to be in the Philippines. In Canada we should be speaking to Canadians and it's not the first time if they have to do any work I get hung up on .unacceptable.

WORST PACKAGING EVER. WOULD GIVE ZERO STARS IF I COULD. BRAND NEW BOOKS ALWAYS ARRIVE DAMAGED, DOES NOT MATTER HOW MANY TIMES THEY RESEND THEM. THEY TAKE PACKAGING AS AN ABSOLUTE JOKE. I HAVE TO KEEP RETURNING THE SAME BOOKS THAT I PAID A BRAND NEW PRICE FOR, BUT THEY STILL ARRIVE DAMAGED. FIRST TIME THEY SENT BOOKS IN A BOX, THOSE WERE DAMAGED. I RETURNED THEM AND KINDLY TOLD THE LADY TO WRITE A NOTE ON THERE FOR THEM TO PACKAGE THEM CAREFULLY. SHE SAID SHE DID. THIS FELL ON DEAF EARS. THEY SENT THE BOOKS AGAIN BUT NOW IN A THIN ENVELOPE THE SECOND TIME AROUND. I'M NOT GONNA KEEP DRIVING BACK TO PUROLATOR OR STAPLES TO RETURN MY ITEMS, IT'S AN ABSOLUTE PAIN. NOT TO MENTION I HAVE TO PRINT THE RETURN SHIPPING LABEL EVERYTIME WHICH COMES OUT OF MY POCKET. AMAZON DOES NOT TAKE PACKAGING SERIOUSLY AT ALL. THIS IS A PACKAGING ISSUE, NOT A COURIER ISSUE. IT'S NOT A PRODUCT ISSUE EITHER. I WILL NOT SHOP WITH AMAZON AGAIN. THEY LEAVE NO OPTION ON THEIR WEBSITE TO REVIEW HOW THEY PACKAGE ITEMS, ONLY PRODUCTS WHICH IS NOT THE ISSUE HERE. THEIR CHAT HELP ON THE WEBSITE IS A ROBOT, THAT CAN'T ACTUALLY ANSWER MY QUESTIONS. I CAN AND WILL GET BOOKS ELSEWHERE THAT AREN'T DAMAGED. ALL BECAUSE YOUR PACKAGING IS AN ABSOLUTE JOKE.

First of all, this is about amazon .ca. placed order , item in stock. However, item not shipped no information as to when or even if ever it will be shipped. Order cannot be cancelled, again no information other than , not shipped, cannot be cancelled. This is unsatisfactory, and unacceptable. This is unlike amazon.ca, otherwise have always been excellent, for 20 years. yes I first purchased when there was no .ca, and get this they only sold books!! In fact, amazon has always been my first choice, I hope they can return to the service I had come to expect.

Amazon is great for getting some products you need or just for fun however I don't like how deliveries are handled. Most deliveries that a delivered to the front door they would just leave the product there and not even ring the door bell to notify people in the house there is a package at the door. Instead they would leave it up to you to message the person at home to notify them if they don't have access to the app. In my opinion this practice is a bit poor as this is how thief take advantage to steal your package, If there person that holds the account is at work and busy they would not be able to notify their family member or friend that there is a package at the door. Within this time frame a package can be stolen and then the customer has to go through a painful process of trying to get a replacment or refunded.

Amazon is soliciting your government issued ID or they will refuse to refund your return. I was informed by my bank DO NOT GIVE THEM YOUR ID. There is currently a class action lawsuit against them because of this. If they refund the same method of payment how exactly is this even needed? They are a retailer! They are literally blackmailing me and holding my refund hostage. I have filed a complaint with Ontario Consumer Protection. This is how they detour the consumers from returning poor quality products. My bank is bouncing the charge. It's a scam.

I have been making a lot of purchases from Amazon over the past few years. For the most part I have been happy with the company. The only problem I ever had was with a car part that was on back order for a year before being cancelled due to supply issues. I would like to see the option to call or email an actual human for customer service rather than a robot.

Attention Amazon.ca

Subject: Complaint Regarding Delivery Services and Data Use

Dear Amazon Customer Service Team,

I am writing to express my extreme dissatisfaction with the lack of support and responsibility for your delivery services. The subcontracted drivers from Dragonfly and Intercom have consistently failed to deliver my orders reliably. Despite numerous complaints, there has been no improvement in service quality.

Furthermore, I am appalled by your demand that I respond to an email to delete my account, It is not lawful to require such a waiver for account cancellation. When I attempted to delete my account, I was rudely denied access, and the cancellation page displayed an inappropriate message stating, "Nothing to do here." This is highly unprofessional and unacceptable.

I hereby revoke permission for Amazon to use any of my personal, financial, residential, or other information. You no longer have authorization to utilize my data for any purpose.

Additionally, all financial cards have been removed from my account, and I, Cindy Gimnes, do not authorize Amazon to use them or any of my personal information. Such use would be illegal.

Please confirm that my request has been processed and that my data has been completely removed from your systems.

Thank you for your prompt attention to this matter.

Sincerely,

Cindy Gimnes

Showed me an ad for 3 months free while signed in then when I signed up I got 1 month. False advertising and very scammy.

A scam website. Sells a ton of unsafe, recalled, and fraudulent items. Deletes reviews if they are bad. Doesn’t take reported dangerous items seriously including a type of litter box known to have KILLED multiple cats. Sells 15amp fuses and claims they are 2 amp thus leading to fire. Allows users to get good reviews on an item and then swap the item but keep the reviews. Changes delivery dates after you buy so you can’t make informed choices. Basically an entire site of scams.

I have been a customer of Amazon for many years. I never had issues with deliveries until they started dealing with Intelcomm (now Dragonfly). They have never delivered anything on time. I have complained to Amazon a few times now about them, but they still use them. I am going to look into deleting my account. They want to hire incompetent companies, then I need to find another supplier.....

I subscribe for auto-deliveries with Amazon.ca and after some months I cancelled my subscription on July 16, 2024 and I received the the confirmation of the cancellation by e-mail, however Amazon still changing me every month. I got in touch with the support many times but they were unable to say what is going on and I don't have any solution so far. Karoline.

I ordered an expensive item on Amazon renewed to be delivered the next day in my vacation adress.
Amazon decided to cancel the order during the night without informing me. On the order they are lying saying that ’’the customer refused delivery because the order was previously cancelled‘‘ Wich is false because I was sleeping when Amazon decided to cancel the order.
They are not willing to refund me until 30 Days (time they get the item back) but they decided to cancel the order and I never received it ! So they don't want to give my money back for an item I never touched nor seen in real life!
On top of that when I call the customer service the supervisor hang up on me telling me : I dont have anything to say to you anymore.
They are holding 799$, don't want to refund even when they make mistakes and treat badly their Prime customers.
I will definitly cancel all subscription with Amazon.

It's a company worth over a trillion dollars and they can't afford customer service. I has an issue that could have been solved in 5 seconds but the only options for help are to speak with a worthless robot or follow an equally useless set of self help links. I'm deleting my account and swearing off ordering from them again, I encourage others to do the same. Let's see how much money they save on customer service when Noone is a customer.

Their "guaranteed" delivery dates aren't worth the pixels used to show them. It's usually 1 day to 1.5 weeks early. When it is early, it's being delivered late in the day on the new "guaranteed" delivery date.
I've had to cancel many appointments as a result of this, and am out at least $300 because of it.
I truly wish they would stick to the original delivery date.
I have a friend that's a lawyer. I'm tempted to ask him if these "guaranteed" delivery dates, that never are guaranteed, could be a basis for a false advertising charge.

How amazon still not closed?
Simply the worse shop ever built from all perspectives, it's only bugs, payments errors, customer service incompetent, they change delivery date as they wish, they violate their own rules and policies as it's better for them, it's a company working with the worse practices I ever see, they only want your money, nothing else? Only blind people can buy from Amazon, they are the most expensive with the worse service and nothing here makes sense! This only a shopgkr intelligent people!, Normally it should be closed and they should pay billions of fines for violate laws everyday!

Absolutely puzzles me that this company gets so low ratings. I have only good things to say about them. Where else you can get most of the items delivered to you the next day? Where else do you have such selection?

To me this is the best shopping portal. Period.

Basically steals your money. Items don't get delivered, Amazon says it's not eligible for return/refund. Offers courtesy credit, I purchase items that never arrive. Amazon can't find them either, tells me the only option is refund, but then refuses to refund the courtesy credit. They scammed me! After years of being a loyal customer, I've had enough! 😮‍💨😓 spoke to supervisor, he refused to properly identify himself (because he knows he lied & scammed me!) He would only tell me his name is "dj" 😒

I bought a lot of fishing gear in the last few months off Amazon and I was very happy. Then I ordered new line for my reel. They said it would be inin 5 days on a Sunday. They said it was shipped. Sunday came and the site said it would be in that day. Around noon I checked and it said my line would be in by 8 PM so I took the old line off my reel. A couple hours later I got an email saying it would now be in 6 days later, even though they said that morning that it was at the Amazon facility and would be in that day. THEY LIED TO ME. So now I have to go all week without fishing because THEY LIED TO ME. Otherwise I wouldn't have taken my old line off until the new stuff came in. I immediately cancelled my prime and now am waiting for my line and one other order they LIED about. Then I am DONE with Amazon. Very unethical. This was Amazon Canada.

The most concerning practice of Amazon is to send written documentation of "guaranteed" delivery dates, only to change them at the end of the day.
Monitor ordered Tuesday, email of the "Prime Two Day Shipping" guaranteed date is Friday.
New email this evening (Fri) telling me my new guaranteed delivery date is Monday!

Guarantee: provide a formal assurance or promise,
especially that certain conditions shall be fulfilled relating to a product, service, or transaction