Amazon.co.uk Reviews 

Just closed my account down suggest you do too
Bought items returned within 3 days via royal mail regularly waiting weeks for refunds
Customer service Appaling
Be aware they are getting interest on your money while you are not getting replacements or refund DISGUSTING

Just went to sign in and now getting a 2 step verification, they sent a code to Whatsapp, I don't have whatsapp, so they send code to phone but it never arrives. Try again a few mins, same again and again. it is asking to install the Whatsapp which I don't want.
Also onther issue is I pay and buy for delivery next day, a few times it takes days, bought something the other day for next day delivery, got email last night to say it will arrive in just over a week, we should get a discount for things like this.

I have a problem I want sorted that’s not ordered related but all I get is a worthless AI system that doesn’t answer my question and it’s impossible to speak to a living human being

Order not delivered was not told until after 10pm 6th august 2026 that it was going to be delayed for 5 days this is the second time this has happened tried to cancel my order and ask for refund doesnt seem possible dreadful service you cannot talk to a human being just a useless robot Roly

BAGHUY Steel Toe Cap Trainers Work Safety Trainers.

Purchased with a mother's weary heart,
These trainers worn by my son's tender feet,
Whose world is a careful ritual of small, necessary fears—
My autistic, germ-fearing boy, who each day already carries
The weight of countless invisible 'chains'.

And the fabric—porous, they called it—gave way.
A single, perfect puncture, a clean and honest hole,
Piercing through the mesh and his three layers of socks,
Each one bearing the same silent, round accusation.

The shoes now rest in the bin, discarded,
For he cannot abide the thought of broken, tainted cloth,
Against his skin. This is not mere preference;
This is his shield, his fragile architecture of safety.

Let me speak plainly, without flourish:
He walks miles each day on unyielding pavement,
Fulfilling his duties as carer—while I, bound to this house,
Fade slowly with the sickness that claims me.

He does not roam forests, nor climb rugged stone.
He walks on flat, ordinary concrete.
And your fabric could not endure even that?

You have failed him. You have failed me.
This was no small vexation—it took our coin, our hours,
And the tender, trembling peace of my son’s mind.

I have been an Amazon customer for a very long time but recently, I have been facing a lot of issues returning the items. I have sent on my own as where I live amazon does not offer a return label and I have to pay to send back and most of the times, the amount of postage is over they amount Amazon refunds. Now, with all the posatge certirficates I have they still do not process the refund. I have seen Shein and most of the products I am purchasing on Amazon are in a friction of the price Amazon sells. Shein accepts returns and refunds in a much quicker pace than Amazon. I am taking my shopping now somewhere else as I have been depreciated a lot from a so called Prime Customer. Unfortunately, Amazon has become an unrealiable shop. I don't trust them anymore and have been buy much but much less than what I used to buy. If live in a remote area just as I am I stronly advise you to be careful in buying there.

On reflection this may not have anything to do with Amazon other than their name being used. I ordered an Amazon mystery box (or so I thought) full of returned stuff that people had brought from “Amazon” paying nearly £40.00 for it. When it came it was a small box with a pair of wireless earbuds that retail around £6.00. I was well and truly scammed so BEWEAR do not fall for this scam as I did. Thought it was too good to be true. Amazon should be trying to remove their name from this advert-scam.

For years I have been an Amazon customer. (Not prime, despite being nagged to join with every order). I have always collected from the locker, receiving items free of postage. Over the last couple of weeks I have tried three different orders, each time postage charges being added. I cancelled them all and ordered cheaper elsewhere.
This seems to be an unannounced policy change by Amazon. Adding postage charges makes Amazon uncompetitive for low cost items

Returns process is a great let down.
Amazon representatives from A Call center in a long distant Galaxy, don't know what they are doing.

I contacted Amazon support, supervisors, and the executive customer relations team after a marketplace seller became unreachable and Amazon confirmed the seller was inactive. Despite meeting all A‑Z Guarantee criteria, the system repeatedly blocked my claim and every Amazon department failed to provide any route to resolution.
The A‑Z Guarantee is advertised as customer protection, but the system prevents legitimate claims from even being submitted. Amazon offered no escalation path, no explanation, and no way to resolve the issue.
This experience shows that when the A‑Z system fails, customers are left with no redress and no support.

Filed a chargeback with amazon. They wouldn't let me cancel a order 9 mins after order. Live chat told me to refuse delivery so i did. I then get a email saying they want ID or they won't refund me.. I'm sick of this now.. This is the 3rd time this has happened.. The first 2 i took a loss.. Now the third I've had enough as this won't end.. I won't send you my ID. And to withhold my funds is breaking the law. So i filed a chargeback. It was a amazon business account. You have all the info you need. I will NEVER send you my id.. This is shocking!! You can close my account. You can ban my address.. Big deal.. Your loss not mine..

Amazon always were able to solve issues when you contacted customer service. That's not the case anymore it seems

When an item I purchased from them failed they replaced under warranty. When it failed a second time and the manufacturer would not honour the warranty on the replacement, nor supply the relevant part to fix it, Amazon offered to refund me so I could replace it by buying a new one. When they rejected my return (by stealth, since they didn't inform me) I tried to get resolution via customer services. CS failed 5 times to grasp the issue and get it resolved. Multiple times I was given email addresses to send complaints to and each time I got a "this mailbox does not accept incoming emails" - which is untrue since it needed to accept the email in order to reply to you!

So I found an address for the UK MD who is John Boumphrey and he works for amazon.co.uk. This time I get an auto reply with a message along the lines of ...we are passing this onto the appropriate team for their attention. Any other organisation would send you an acknowledgement with a unique reference and pass onto a dedicated team who would drive the complaint resolution.

Amazon’s return system ignores their own proof!

I returned 2x Panaracer Gravelking SK TLR Tubeless Tyres (Order #204-6963879-1909954) on 18/03/2026 (drop-off confirmed by Amazon’s email).

Yet, £80.44 was deducted from my card on 07/05/2026, with Amazon/Visa claiming "no return received."

Proof: Their return drop-off confirmation email states: "Your refund will be issued shortly." Refund made then deducted on the 07/05/2026.

Action: I’ve stopped using Amazon. eBay/high street shops are slower, but they don’t contradict their own records.
Avoid if you value trust. This isn’t a seller issue—it’s Amazon’s broken system.

My order was said to arrive the next working day, the next day came my order didn't come i was up all night wondering when my phone is coming and the system had been stuck on dispatched and not updated. It was with the carrier in transit for a whole week then I wanted to get a replacement bcs the estimated date for arrival had passed. Then the seller was talking about a 30 day investigation with royal mail like I care I just want my package. And then I had to get refunded and wait 5-10 working days and to get a new phone. It started from 30th and dragged onto the 6th of July what the hell.

Absolutely atrocious company. I bought two items, it said next day delivery, what they don't tell you is it's next day into the country NOT your address. Items took 10 days to arrive. They were not as described, looked as though they'd been used and were not as advertised. Trying to get a refund is extremely hard(I have received it after ALOT of hassle) Trying to get a refund for the expense of returning the items is even harder, the seller is refusing. I will NEVER use Amazon again. Beware buyers there appears to be be scammers on it and Amazon do NOTHING to help!!!!

Absolutely TERRIBLE “customer service” promised one thing by advisor ,confirmed in email , then refused refund when calling to chase up.
Disgusting.🤢

I have orider twice the same item and delivered with wrong parts. CS rejected replacement and promised full refund and no need to return the parcel. However, they cancelled the refuns after a month and ask me to return the parcel which I have throw away already,
Contact CS again this evening and they even shut down the chat and escape.
And they also start asking my ID which implying I am fraud/ scam.

I sent a birthday present to my daughter, but the amazon driver delivered it to the wrong location and put it on top of a bin on bin collection day! Now, the packadge is gone, and I can't get through to a PERSON in Amazon customer service to discuss the issue. Instead, I get prerecorded questions/answers!

No tracking. Late delivery and 3 days delivery on prime which promises next day.
What has gone wrong with Amazon?⁹

Amazon Drivers are useless. Jusr saw my delivery go to the wrong house challenged the amazon driver and she said i am lying she had delivered parcel to correct address

Absolutely useless she left her car in middle of road blocking trsffic and delivered to wrong address.