American Musical Supply Reviews 

354
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff and excellent customer service for their helpfulness and professional approach. Many people appreciate the wide product selection and overall excellent service, finding the process smooth and reliable. Flexible, no-interest payment plans are a significant benefit, enabling customers to acquire desired equipment easily. However, some customers noted dissatisfaction with customer service, citing unhelpful or rude interactions and a lack of accountability. A few others also mentioned product quality issues, such as receiving used or damaged items and difficulties with exchanges.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the wide selection of gear,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, responsiveness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the superb, excellent, and... See more

Service

People report positive experiences with service, often highlighting prompt phone call responses and fast,... See more

Payment

Customers consistently note positive experiences with payment, particularly appreciating the zero-interest... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my d... See more

Company replied

Rated 5 out of 5 stars

On today’s age of higher prices and banks offering higher and higher interest rates. American Musical Supply stays true to its core mission of helping aspiring artists, music enthusiasts and everythin... See more

Company replied

Rated 5 out of 5 stars

Dylan my sales representative made my purchase so easy with his vast knowledge of guitar and tech thanks again. Dylan was super nice assured me if I had any problems with my purchase he'd be there to... See more

Company replied

Rated 5 out of 5 stars

I was able to get a guitar that I've been dreaming about since I was a kid with the AMS 6-month payment plan, and I can't express my satisfaction enough. There was an error processing my online order,... See more

Company replied


Company details

  1. Music shop
  2. Hobby shop

Written by the company

Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(354)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a fan!!

I have been buying gear from AMS for more than 20 years, and my experience is always great. The one time there was an issue, not being their fault, they took care of it quickly. Thank you always so much, American Musical Supply for always being awesome!!!

3 March 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thank you for choosing American Musical Supply!

Rated 5 out of 5 stars

AMS has been amazing!

AMS has been amazing!

They have excelled in every way since my very first order with them.
Excellent DJ and audio gear options, fast shipping, and great payment plan options have made my business improve significantly over the past year. I wish I would’ve known of them sooner.

Thank you, AMS!

24 March 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate the feedback, thanks!

Rated 5 out of 5 stars

Long time customer for a good reason!

There is a reason why I have been a customer of AMS for so long! The service and the flexibility of payments. Every interaction is always about the customer and what best suits them! The product selection is always AMAZING! Thanks again Dylan, Patrick and everyone else!

23 March 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate your continued business, thanks!

Rated 5 out of 5 stars

Great again

Always been a 5star experience over many years. Ty once again

16 March 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate your continued business, thanks!

Rated 5 out of 5 stars

Glenn ,he was great at taking care of…

Glenn ,he was great at taking care of me and my order which was the Epiphone es345 .I haven't in box it yet ,but iam sure it's in there .thanks again for great service and Iam sure will be a great experience.Ryan

11 February 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thanks for leaving a review! We are lucky to have Glenn on our team, thanks Ryan!

Rated 5 out of 5 stars

The staff at AMS are always very…

The staff at AMS are always very friendly and professional and extremely well versed on their products as well as for honing a good tone....thank you AMS for all that you do and your purchase plans help get all us broke a** musicians the ability to get the equipment that we all long for. Keep up the great work !!

6 March 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Glad our payment plans are working for you, thanks!

Rated 5 out of 5 stars

Dylan in sales was excellent

Dylan in sales was excellent. Very knowledgeable and respectful of my time. My transaction was handled efficiently and professionally. I will definitely recheck out to Dylan and AMS for my next purchase!

5 March 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thank you for reviewing.

Rated 5 out of 5 stars

Ive been using ams for over 10 years…

Ive been using ams for over 10 years and have never been anything but satisfied! They don't always carry everything id like to get my hands on, but without ams, Id not have half the gear I've had through the years! Ams Rocks!

-M. BURLEIGH

2 March 2025
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Hi there, thanks for the review!

Rated 5 out of 5 stars

Awesome customer service

I have been a customer of American Musical Supply for over twenty years and have always had a great experience with them. From their great customer service to their excellent payment plans they’ve always gone above and beyond to make the customer happy!!Highly recommended!

22 January 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thanks for your review and for recommending us! We appreciate your business!

Rated 1 out of 5 stars

Went to order a turntable and speakers…

Went to order a turntable and speakers through payment plan and my order was canceled because they said you had to be a established customer to get the payment plan

24 February 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Hi there, please call our Credit Department directly at (800) 458-4076 for further information on the cancellation of this order.

Rated 5 out of 5 stars

My “Dream Guitar” Experience

I’m going to try and convey just how important this purchase was to me. I’ve been waiting for a number of years to purchase the “Dream” guitar to last the rest of my life. Not an easy decision, but I did finally find it about 2 years ago. I’ve made many instrument purchases online and really couldn’t decide which company to go with for this purchase. After researching the usual 7 online companies and my local music store, I found AMS, they were priced around the same as everyone else, so I called Customer Service. This is usually the make or break moment for me with online companies. More to the point, I needed to finance this purchase, since I am an old guy and retired, financing is usually out of the question. However, AMS offered me an option that was comfortable and within my fixed income. I was not only able to afford the Martin guitar but I also was able to include the amp that is best suited for the Martin. 2 days later I had my “Dream” guitar and amp sitting in my living room, ready to play.
Needless to say, this entire experience went off without a hitch or hiccup! The 4 main elements to a perfect online purchase for me include in this order, #1, Customer Service, #2, Product Availability, #3 Price, and #4, Shipping Costs. I can honestly say that AMS achieved a perfect 10 in these 4 categories for me with this sale. As I said before, I have made many online purchases, mainly music instruments and equipment. This level of satisfaction has never happened for me before and because of it, I am only going to shop at AMS in the future. They have gained my trust and earned my loyalty. In the end, I can honestly say that I highly recommend AMS. These people are serious about their company and the satisfaction of their customers. Next time you are researching anything musical, Go to AMS, and do yourself a favor for once. Their world class customer services will impress and delight you.

10 February 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Great to have earned your loyalty, thanks Thomas!

Rated 5 out of 5 stars

American music supply allows musicians…

American music supply allows musicians the ability to buy any gear and make it affordable. their customer service is right on time, and very helpful, I'm very happy with the quality of gear that I've purchase, I would recommend them to anyone wanting to buy gear.
Wilfredo Rodriguez (DJ Mac Digital)

18 February 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate your feedback, thanks for leaving a review!

Rated 5 out of 5 stars

American musical has been great

American musical has been great so far! Always friendly, and easy to use. Great selection and very convenient payment options.

18 February 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thanks for leaving a review!

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