Absolute scumbags. They don’t accept Amex (not mentioned anywhere in agreement) and will find any reason to add bolt-on charges. I was charged €150 as a ‘key deposit’, refundable upon return of t... See more
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Bellow the suppose price to pay for my car rental, and after all those hidden chargers I end up paying 568.92. ______________________________________________________ ¡Thank you for you... See more
Company replied
Our ordered car was not available, so we got a downgrade (other lower category)! They didn't even excuse and they declined a refund by stating that the rented car was also suitable for 4 passengers! M... See more
I returned the car at AutoClick Alicante office on 12.10.2016 according to the rental agreement. There was a parking accident with a small damages on the car. I applied the papers about the accide... See more
Company replied
1.1
Bad
357 reviews
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Excellent follow up service from Eduardo
Very customer focused experience....
17 March 2017
Unprompted review
Reply from AmigoAutos.com
Dear Declan,
Thanks for your comment. We're happy to know your experience with us ws satisfactory and really hope to see you soon.
Regards.
Mónica Martín
AmigoAutos
Return the car one day before your initial date is not possible
Amigosautos does not give the opportunity to return the car one day before and get the money back.
I called Amigosautos to ask and all I got was: "we do not usually give the money back" without proposing any way to do it.
With other companies this is possible.
31 January 2017
Unprompted review
Reply from AmigoAutos.com
Dear customer,
Thanks for sharing your opinion. We're sorry to read your experience with wasn't positive. We're trying to improve our services and the opinion of customers is essential to do so.
On the issue you described, please send us an email to customerservices@amigoautos.com and we'll be happy to help you.
Kindest regards.
Mónica Martín
AmigoAutos
AutoClick rip off charge
I returned the car at AutoClick Alicante office on 12.10.2016 according to the rental agreement. There was a parking accident with a small damages on the car. I applied the papers about the accident to start the procedure to recovery at the same office before to return the car on 11.10.2016.
My credit card is charged with 1013 euro on 13.10.2016. Still this amount is missing from the credit card more than 3 moths.
It is apparent that everything is in order about the insurance to recover the damage.
All the details are available at the Police station Valencia.
31 January 2017
Unprompted review
Reply from AmigoAutos.com
Dear Boris,
Thanks for your comment. We're really surprised about what you're telling us.
Please, send us an email to customerservices@amigoautos.com and we'll be happy to help you.
Kind regards.
Mónica Martín
AmigoAutos
Gold car rip off charge
WP00312001. AmigoAutos Group Car - hire charge E223.55
Date 26th November X 14 days hire of car at Teneriffe airport south
When I returned the car on the 10th December it was examined by Goldcar female staff and she said it is perfect. 2 days after returning home had an email from Gold car saying they were charging me E30 because there was dust on the rubber Matt. If she pointed this out to me I would removed the rubber matt and cleaned it is less than 15 seconds. This is a scandalous charge and I expect you to get Gold car to return the stolen money to my credit card immediately.
Matt Murphy
Redwood
Rockfield
Tralee Road
Killarney
Co Kerry
Ireland
14 December 2016
Unprompted review
Reply from AmigoAutos.com
Hi Matt,
Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
On the issue you described, please send us an email to customerservices@amigoautos.com and we'll be happy to help you.
Kind regards.
Mónica Martín
AmigoAutos
Good service with active customer support
Rented a car in Spain through them. The price was one of the most, if not the most, attractive, the fees were clearly stated on the site, and when I had a specific request and contacted their customer support - I was answered within 24 hours.
23 November 2016
Unprompted review
Reply from AmigoAutos.com
Dear William,
Thanks for your nice words. We're happy to know your experience with us was satisfactory and really hope to see you soon.
Kindest regards.
Mónica Martín
AmigoAutos
Typical fraud
I bought a prepaid voucher from internet page of amigoautos.com that promised to been paid for car rental and insurance (covering 1000-2000€ depending the group of rented car).
As I arrived to Goldcar, there was one customer before me, who had same kind of prepaid voucher and who left and rented the car from other office, since the employee literally tried to blackmail her, forcing to pay for extra insurance (200€), for fuel (75€) and then she left. I was next and the employee started the same thing with me - insurance 200€ or deposit from my credit card 1010€ (that would of been ok, but he already threatened to rob it all to cover some "expences" if "anything should happen" with the car!!!!) fuel 75€ and then - 25€ to EXIT the parking lot!!!! :D I have rented car from Malaga Airport more then 20 times and there had never been any parking fee for customer - I think, this is not the customer's problem :D
However, the guy that worked there in Goldcar had a great resemblance to those terrible soviet salesmans, trying to give you the worst experience not just by being rude but taking unpoliteness to the next level. And especially he hated the customers with prepaid vouchers. Thank you, Goldcar guy, you literally gave the worst customer experience ever. And thank you, AmigoAutos for giving out promises that you can rent a car from 16€ and really pay 300€ or 1010€, depending of how stupid you are.
Of course I heard (as the customer before me) how stupid we are to trust the internet brokers.
Then I just cancelled my reservation and went to next car rental company and rented me a car on normal conditions, over the counter. And no, they did not charged me 25€ to exit the parking area :D Nor has any other car rental company done ever in Malaga Airport.
So yes, when in need of overpriced and horrible customer experience, I sure recommend both AmigoAutos and Goldcar! :D
18 November 2016
Unprompted review
Reply from AmigoAutos.com
Dear Customer,
Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose.
Transparency is one of the most important pillars of our company so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most.
We are really sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most.
Please, contact Goldcar's customer service and sure they will be happy to help you. If you also would like to contact our customer service to leave record, please send us an email to customerservices@amigoautos.com.
Kind regards.
Mónica Martín
AmigoAutos
Insurance scam!
Booking with Amigo autos was simple and straightforward,we chose a car from Goldcar, made sure I avoided the fuel scam of full to empty and made sure we had full to full. But, at Palma airport on collecting the car, was told about the EXTRA insurance which was not compulsory but, not advisable to reject. There should be clear charges displayed when booking, because I could have got a much better deal elsewhere, will not use again for this reason
18 November 2016
Unprompted review
Reply from AmigoAutos.com
Dear Graham Penny,
Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose.
Transparency is very important for us so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most.
We are sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most.
Please, contact rental company's customer service and sure they will be happy to help you. If you also would like to contact our customer service to leave record, please send us an email to customerservices@amigoautos.com.
Kind regards.
Mónica Martín
AmigoAutos
Can be recommended
The assitance and car were ok. There was a problem with missing coolant, but not a big issue.
16 November 2016
Unprompted review
Reply from AmigoAutos.com
Dear Customer,
Thanks for your comment. We're happy to know your experience with us was satisfactory and really hope to see you soon.
Kind regards.
Mónica Martin
AmigoAutos
Reply from AmigoAutos.com
Dear customer,
Thank you very much for your assessment. We're happy to know your experience with us was satisfactory.
Hope to see you soon.
Kind regards.
Mónica Martín
AmigoAutos
A lot of additional costs
I rented a car in Palma de Mallorca. The rental company was GoldCar. I paid around 30Euros for the rent on the amigoautos, but at the GoldCar counter I was charged a lot a additional costs:
Flex Fuel (SDE)
- costes operac. 19Euro (21% tax)
- C.Extra V.Diesel 17Euro (21% tax)
So in total it was ~44Euro of additional charge. Although I did not want a diesel car, they made me pay for it extra money!
Moreover I had to pay for the operation out of regular hours (my flight arrived at 23.00) - additional 40Euro.
I was also advised to buy extra insurance of 80Euro. Buying this insurance they cancelled additional fee of 40Euro for the operation out of regular hours.
I strongly advise to read carefully the extra costs they put on your invoice. Especially if you are tired after the trip. You may be overcharged.
Just to sum up. I paid for the rent 30Euro on amigoautos webpage, and later additional 130Euro at the counter of GoldCar.
3 November 2016
Unprompted review
Reply from AmigoAutos.com
Dear Leszek,
Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose.
Transparency is very important for us so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most.
We are sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most. Please, contact Goldcar's customer service and they will be happy to help you.
Kindest regards,
Mónica Martín
AmigoAutos
No nonsense.
Best price anywhere. Clear documentation and instructions.
30 October 2016
Unprompted review
Reply from AmigoAutos.com
Dear Jim Russell,
Thank you very much for your assessment. We're glad to know you think our prices are the best anywhere and also would like to thank your comment about transparency. This is one of the most important pillars of our company.
Hope to see you soon.
Regards.
Mónica Martín
AmigoAutos
Easy, convenient car rental
The system worked well. Look forward to next time.
24 October 2016
Unprompted review
Reply from AmigoAutos.com
Dear Parker2002,
Thanks for your comment. We're happy to know your experience with us was satisfactory and we really hope to see you soon.
Kindest regards.
Mónica Martín
AmigoAutos
Reply from AmigoAutos.com
Hi Bengt Matthiesen,
Thank you very much for your assessment. We're happy to know your experience with us was satisfactory and really hope to see you soon.
Kind regards.
Mónica Martín
AmigoAutos
Be aware of hidden costs!!!
Whilst the prices appear cheap on the surface, they just slap you with a "service charge" despite not providing the service (in my case I filled up the petro tank and was still hit with a service charge I the region of €25 for them supposedly filling up the tank. So not the bargain it appears to be!
6 October 2016
Unprompted review
Reply from AmigoAutos.com
Hi Nosheen,
As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose.
Transparency is very important for us so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most.
We are sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most.
Kindest regards,
Mónica Martín
AmigoAutos
Works well, good customer service; poor transparency
It works, and reading thoroughly the terms of service will give you all the information. However it takes attention, time and effort to do so. It's not straightforward. So usability could be improved, for example making more obvious and faster to know about all the conditions and final pricing.
Customer service is fast and supportive.
29 August 2016
Unprompted review
Reply from AmigoAutos.com
Dear Customer,
Thanks for your comment. We are trying to improve our services and customer feedback is essential to achieve this. On the issue you described we will work for optimize our website.
Regards
Victoria R.
Goldcar Representative.
Car in poor condition, and had to pay extra £200 for insurance
The price that was quoted on AmigoAutos seemed really reasonable so we booked it. When we picked up the car from Pulsar Car Rentals we were advised that we would have to pay an extra £200 for insurance and fuel. This is not made clear on AmigoAutos, it only says you have to have a credit card. It doesn't make clear that there has to be around £1000 available on the credit card to leave as a deposit! Also the car wasn't really in the best condition! Not too good really!! :-(
24 August 2016
Unprompted review
Reply from AmigoAutos.com
Good morning,
We would like to know more about your complain in order to improve your satisfaction with our service. If you are so kind to send us an email to customerservices@amigoautos.com, we will study your case further.
Regards,
Mónica Martín
Amigo autos.
Overall fine rental but unpleasant fees at the end
Overall, the car & rental went fine. But when asked if the car should be cleaned, the company renting the car said no, and then charged me 90€ for a "special cleaning" when I returned it. Just don't seem transparent or right to me.
Otherwise good experience
22 August 2016
Unprompted review
Reply from AmigoAutos.com
Good morning Mrs Ercan,
Thanks for tell us your case. Take note that normally you don't have to clean the car, but some rent a car companies charge for an special cleaning when the car is extremely dirty. Anyway, I recommend you to contact with the broker you contracted in order to study further your case.
Regards
Mónica Martín
Amigo autos
Great car but not all costs detailed and ended up with a lot more to pay!
One way charges vary widely, so much that I decided to cancel our second booking as it was more expensive than renting directly from the supplier who was offering comprehensive insurance for less money too!
19 August 2016
Unprompted review
Reply from AmigoAutos.com
Good morning Mrs Ercan,
Thanks for tell us your opinion. We will work hurder in order to improve your satisfaction about our price policy.
Regards
Mónica Martín
Amigo autos
Reply from AmigoAutos.com
Good morning,
We would like to know more about your complain in order to improve your satisfaction with our service. If you are so kind to send us an email to customerservices@amigoautos.com, we will study your case further.
Regards,
Mónica Martín
Amigo autos.
Reply from AmigoAutos.com
Good morning Paul,
Thanks you for your valoration. We're happy to know our service meet your expectations.
Regards,
Mónica Martín
Amigoautos
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