AmigoAutos.com Reviews 

357
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Absolute scumbags. They don’t accept Amex (not mentioned anywhere in agreement) and will find any reason to add bolt-on charges. I was charged €150 as a ‘key deposit’, refundable upon return of t... See more

Company replied

Rated 1 out of 5 stars

Bellow the suppose price to pay for my car rental, and after all those hidden chargers I end up paying 568.92. ______________________________________________________ ¡Thank you for you... See more

Company replied

Rated 1 out of 5 stars

Our ordered car was not available, so we got a downgrade (other lower category)! They didn't even excuse and they declined a refund by stating that the rented car was also suitable for 4 passengers! M... See more

Rated 1 out of 5 stars

I returned the car at AutoClick Alicante office on 12.10.2016 according to the rental agreement. There was a parking accident with a small damages on the car. I applied the papers about the accide... See more

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1.1

Bad

TrustScore 1 out of 5

357 reviews

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1.1

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(357)

1 review in the last 12 months

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Rated 1 out of 5 stars

Is your stuff stupid or what?

Please check ticket number 15782400.
So, i guess i can not pay with my company credit card? Come on, this person is just stupid, sorry. :(

28 October 2014
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear customer,

First of all, we are very sorry for the inconveniences. The payment of the car hire has to be done with a credit car on the main driver's name. If the company's credit card is on your name, this won't be a problem. If not, the car hire company won't accept the payment. Please contact us on customerservices@amigoautos.com informing us about the details so that we can analyze the issue and get in contact with our partner in order to solve it.

Best regards,
Your AmigoAutos-Team

Rated 5 out of 5 stars

Best prices in Spain!

I've booked car rental through Amigo Autos in Alicante, Malaga and Madrid since 2004 and never found better prices!
Their services has been flawless for over 10 years!

20 October 2014
Unprompted review
Rated 4 out of 5 stars

Competitive

I use Auto Amigo regularly and it is one of the search sites which regularly returns a very competitive quote.

It is to be noted that I did have some problems with my booking in-so-far as the information required has now been changed to include passport number. Note that the following field 'Expiry Date' refers to the credit card, not the passport. It took me several attempts to book to realise this fact!

14 October 2014
Unprompted review
Rated 4 out of 5 stars

If you use Dickmans then I don't use you.

Although well happy with the price, no mention was made of the fact that this company is only an agent for, among others, Dickmans. As I have had a running battle with a previous car hire agency where a car was hired from Dickmans and the 600 euro deposit I paid for not taking the rip off hire company daily insurance was not returned to my account for three months, then I asked AmigoAutos to book me with anyone other than Dickmans (incidentally I have had numerous hire cars fom Dickmans in the past without any problems at all) AmigoAutos seemingly could not get a hire car elsewhere so have sent me an email giving me my deposit back. As this is a satisfactory result then o.k. For AmigoAutos.

5 October 2014
Unprompted review
Rated 3 out of 5 stars

Fuel Scam

Their service would have been quick if they had kept at the job rather than having chats among themselves. The collect full bring back empty was the greatest rip off I have ever seen, I would have preferred get full drop off full. The car was nice, we got what we asked for. Over all they know how to get the most money from their customers, other than that it went smoothly.

27 September 2014
Unprompted review
Rated 1 out of 5 stars

Their fuel policy is extorsion @ €118 for a full tank.

Logging in is tedious with a very poor calander selection process. There was a very limited car selection for Madrid Airport which was very dissapointing. The car hire company was GOLDCAR. (REMEMBER TO NEVER USE THEM) Having now picked up the car after waiting for almost 50 minutes to be processed I was charged €118 for a full tank of petrol. (The most I could get in from almost empty was €58.) I had my own insurance excess cover and did not avail of GOLDCAR which is extorsion. They almost threw the keys at me when I refused their insurance. The car was perfect. I had asked the car attendant to check the Booking form for marks on the car. He told me he had already done so and it was fine. When I returned the car 2 weeks later undamaged, they were furious with me for taking the car without it being signed out. Their problem!! NEVER EVER AGAIN. I just checked my Bank a/c and only got a €10 refund for a 1/4 tank of fuel when I returned the car and not 1/4 of €118 = €29. This just confirms the rip off this company gets away with.

15 September 2014
Unprompted review
Rated 1 out of 5 stars

Didn't tell me about the 600 euro deposit because I took their insurance!!!

This was a nightmare hire. Arrived at Palma airport and had to wait for a second van to pick me up and take me to OK rent a car which is offsite. When I arrived at the office there were probably 30 to 40 people waiting to collect cars. It was taking on average 15minutes to process each one and 4 ladies doing it. Do the math - yes I was there over 2 hours half the time in the sun outside. Then to rub salt into the sweat as I had opted to take Amigo's insurance I had to pay 600 euro deposit for the car. I await to see how much hassle it is to get it all back. The only good thing is they gave me BMW X3 instead of an A1. The ladies were nice enough I have to say but the paperwork system sucks. Never again. If you are going to hire a car in Palma use one of the guys based at the airport and don't buy others insurance!

8 September 2014
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear customer,

First of all, we would like to apologize for the inconveniences. Please send us all claims to customerservices@amigoautos.com

Please note, that in Terms and conditions we do inform you about the deposit amount required by the Rent A Car company.

Regards,
AmigoAutos

Rated 5 out of 5 stars

Great service for our first time use.

Telephone booking - the rep took plenty of time to thoroughly explain. Goldcar was the supplier with excellent service at both ends of the journey. Easily accesible at Alicante airport. Great value for money. Some of the reviews complained about various aspects of the service but if you fully understand and read the detail there are no surprises. I did have to wait for my refund on Full Full fuel agreement. This took about 5 days to be credited direct onto card.

7 September 2014
Unprompted review
Rated 1 out of 5 stars

Very impressed with Amigo Autos service, but very frustrated with Goldcar

I had to hire a car at short notice as a friend was unable to pick us up from the airport. Your part of booking online was great, and it was easy to book and simple to understand. It would have been useful to know however what I had in store with dealing with Goldcar. Every dealing seemed to have a hidden charge, and though I expected the one way fee, the rest were all nasty surprises. I can honestly say I really never want to rent a car again.

If you would like me to detail the whole experience, please contact me again.

26 August 2014
Unprompted review
Rated 5 out of 5 stars

Amazing service

Better than the scam companies who take your booking and then always come back and say that the car is not available. This site is the real deal

18 August 2014
Unprompted review
Rated 5 out of 5 stars

Easy to use

Very straight forward website and booking process, friendly and helpful staff at the airport, have used Amigo a number of times and see no reason to stop

8 August 2014
Unprompted review
Rated 5 out of 5 stars

Easy, problem free car hire

Once we had found the place we had to get the minibus from Mahon airport the car hire through GoldCar was easy and problem free. Polite, helpful staff and a good quality vehicle. Would highly recommend to anyone travelling to Menorca.

4 August 2014
Unprompted review

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