AMP Groep Reviews 

First experience with them, IT WAS THE WORST! As I can see on the website, there are plenty of people in my exact situation: I have received a time slot of 2 hours: waiting at home for the moment the driver comes. There was no call on the phone, no email, no ring on door, NOTHING! I'm struggling to understand why would someone try to deliever an order like this. I tried to buy a sim card from Ben, now I'm canceling my order and everything in the future that's going to be sent with this AMP company. the worst

Stayed at home all day for an identification appointment. They cancelled at the last moment, wasting precious time. Wanted to charge 10 bucks for a specific window after trying to reschedule, what a joke.

Go get your act together, AMP.

Had an appointment scheduled. There was this 2 hour time window. They called me that the employee will be delayed a little bit, so I said okay I can wait.
I waited 3 hours in total waiting for someone to come, and then they sent me an email saying "we didn't manage to meet, please reschedule". I make my Dutch friend call the contact center as apparently they don't have English in their automated phone messages, and then they tell me that the employee rang the bell (which he didn't as me and 2 more people were home at that time), and I had to reschedule 3-4 days later at the earliest. So I needed to wait 5 more days for my identification to happen. Thankfully, the 2nd employee that showed up was really nice and helpful. In general, I'd rate with 7/10.

I had to be identified by this company to be able to start a job at a client. They came by twice and their machines could not read any of my ID cards or passport, even though they said European documents were readable. Apparently my dutch driver's license isn't accepted, so In the end, the person who came by the second time ended up writing my details on a piece of paper and I really wonder how secure that identity check is... My name in their system is wrong and even though I already told them several times and after checking my identity, my name is still wrong. How can you trust that they do a "secure" identity check if your last name is wrong and they don't even notice the difference from your official documents to their system? Really awkward situation to be "identified" in front of my house by a random guy telling me my documents "don't work" with the system, like I'm doing some kind of fraud. Also the person who came by couldn't care less about Corona measures. A waste of time for everybody involved including my and their client...

What happened with my visit was totally annoying.

The employee who visited us refused to come upstairs to validate our identity. I went downstairs to attend him and explain that my wife was in a meeting and couldn´t come downstairs at this moment. He start saying: that´s not my problem if she doesn´t come I will leave inmediatly and start going back to his car threatening to cancel the appointment and start shouting on me. We started a discussion and he suddenly come straight away to my door with a very bad behaviour and when I was triying to close the door he kicked the door against me with his foot trying open it.

I quickly call the company to explain the situation and to ask for apologies but the lady who attended me refuse to do that saying that this was not their fault.

I am really dissapointed with this company and I strongly recommend you to not open the door if you receive the visit of the internal employee number 4617.

Hope the company will take measures with this employee.

Good workflow to keep customer informed. The delivery person was very cheerful and well dressed. The person called before coming and The phone was delivered before time.

Controle is goed, Hofma... ehhh AMP is beter

Had to stay home for delivery op parcel. At 15.30h they sent an email that they have a error in their planning. I asked how come but no reply. I wasted a day and have a mechanic planned on thursday for installation who I can not cancel. I asked for delivery this evening or otherwisse on thursday morning but no respons. If you want to call them they will charge you € 0.90 per call. Maybe not much but in order to clean up their fault I have to pay to talk to them and for a mechanic on thursday... sorry, mistakes can be made.. but this I will not accept.
If I would have known in advance I would not have chosen T-mobile and AMP.

If you have a choice... stay away from them...

Really unprofessional company, they never showed up, no one rung the bell, no previous message, just a laconic email saying ''Unfortunately, it was not possible to successfully handle your appointment on May 12, 2021'' how about that for a paid job??!!

Thank you for your professional service and information.

I will always continue with the AX.

Miriam.

Extremely rude and unprofessional personal. Rushed to get away from us, not able to explain what he was asking. Documentation wise did not make any sense. He was not following any of the COVID measures, no mask distance, nothing—one of the worse experiences client service-wise in years.

It took 5 attempts to deliver my phone in the pre-arranged time slots.
In my opinion, there is room for AMP to improve their communication on their website and automatic emails when something is not going as planned.
Now, you only receive an email at the end of the day to make a new appointment.
This is frustrating and makes you loose faith in their services.
Furthermore, they could choose their delivery moments better such that it improves reliability.
Being too busy is not an excuse to miss appointments, as the time-slots are agreed upon by both parties beforehand.

Try 1: Nobody showed up, which was due to my phone not being handed over to AMP. Understandable, but they could've communicated this via email or their website.
Try 2: Delivery man showed up, but experienced technical difficulties.
Try 3: Nobody showed up during the pre-arranged time slot. I contacted support via email. They replied within the same workday that the next appointment would probably go well.
Try 4: Nobody showed up during the pre-arranged time slot. I contacted support again via email and this trustpilot thread. This time they looked deeper into it, but couldn't find a good explanation for it. They offered to call me when the delivery driver was close.
Try 5: Delivery man showed up within the pre-arranged time slot. Luckily this time everything went well.

It seems that this company has decent employees, as the support and delivery men were friendly/professional enough.
To me, it seems that there are just things going wrong in their planning. Maybe they try to maximize throughput too much, and don’t care about reliability?

Delivered on the time frame they have mentioned. Nice and friendly courier but he was not wearing a company uniform as I was expecting. That would make one feel unsafe in some situations.

I had two phones to be delivered and one was scheduled to be delivered before the other and I called the customer care to ask if they both could be delivered on the same day since it’s the same address , the customer care personnel were so rude and even dropped the phone on me . I sent an email to ask if the scheduled phone be delivered btw the hours of 8am and 10am on the scheduled day because I had a flight on the day and I was moving for a few months and still when the email came the scheduled it for 3pm for 5pm almost as if just yo spite me. All in all it was a bad service, bad customer care feedback as well. I wish T-Mobile didn’t have to use them.

I have delivery appointment today and i got mail from AMP for the delivery information.

After some time, I got another mail that says delivery is unsuccessful. How delivery can be unsuccessful without visiting the place? Im at home and waiting !!!

Why not calling me if you cannot reach ?

They are definitely lying !

I ordered my phone on 14/01/2021, so I had to wait for 2 weeks until my phone would be delivered. So finally, it’s the day of the delivery and I get a message giving me info about what estimated time my phone will be delivered and what the carrier looks like.

I wait and wait until I get another message saying that the carrier couldn’t deliver my package because I wasn’t reachable?? I have waited for an hour long and also kept a eye on the doorbell, so how is it that I wasn’t reachable when I did not hear the bell ring once?

My conclusion is that the carrier probably didn’t bother to ring the bell or even call me, because they did have my phone number. He did actually have the time to put a note in my mailbox, but not to ring the bell? So after calling with AMP, I have to wait yet another week until my phone gets delivered, because a carrier didn’t care to do his job properly! This is very unacceptable and I hope to not experience this next week!

This is possibly the worst logistics company ever.
Made a delivery appointment on the 21st January, for the 26th (the earliest moment possible at that time!). Since they don't get to tell you what time they arrive (only on the day of the delivery), I had to take a whole day off from work. Time stamp given to me was 12:43-14:43. Been at home the whole day but no sign of the delivery guy. Checked the mailbox around 15:00 just to see a "we missed you" card. Time of the delivery? 12:35 (as written on the card, outside of the time slot). Called the info line - disaster - got a lady on the phone who was incredibly cranky and unprofessional, basically just repeating that the driver delivered on time (little did she care about the fact that even the card said it was delivered too early) and that they were calling me before and during the delivery - which they absolutely positively DIDN'T!(flatline lie, and I have call logs to prove it.) So the only solution she had for me was to reschedule the delivery...for the 2nd February (so in a weeks time!!!). I didn't agree to that so I insisted on finding a better solution. The cranky lady literally told me to "stop" making it clear to me that I am just a lowlife and she couldn't be bothered with my complaint. So now I am waiting for another week to take another day off just so I can spend it waiting for the delivery guy to eventually turn up at a random time. Ridiculous. My suggestion: If you ever order something and AMP will be selected as the delivery company, cancel your order right away and order somewhere else. What's in the package you may ask? A birthday surprise for my wife! Thanks AMP for ruining it.

I ordered iphone from t-mobile in october 2020 but due to waiting time of 8 weeks my delivery time planned by AMP on 5th Jan 2021. I was super excited for my phone. The delivery guy came and refused to give me phone. He asked for my id card and I gave him id card. He said of this id (license) is not good. I said but i placed the order in t-mobile shop and they accepted this id. but he said sorry I am cancelling your order and you contact t-mobile. when i contacted t-mobile they said i have to place new order now because it's cancelled. so pathetic service. Now my phone getting delivered on 1st February again. Their delivery waiting time is 2 weeks. I wish you good luck AMP.