Amsons Reviews 

375
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers consistently highlight the excellent customer service and the helpful, friendly staff, who often go above and beyond to assist. People frequently mention the impressively fast and efficient delivery service, with many receiving their items quickly, sometimes even sooner than expected, ensuring a smooth experience. However, some customers noted issues with products not matching descriptions or images online, with items arriving faulty, damaged, or in the wrong size. A few other people also experienced problems with order fulfillment, including missing items or incorrect colors, and expressed frustration over return shipping costs for faulty goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers praise the products,... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and stating they would... See more

Delivery service

People report positive experiences with delivery service, often highlighting impressively fast delivery... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the staff's politeness,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their excellent customer service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You don't get the offers on this site at checkout. Items are not always exactly as described.

Company replied

Rated 5 out of 5 stars

I had a particular order that needed to reach me within a short space of time. MashaAllah the brother on the phone did an amazing job to make sure I got what I wanted and went above and beyond with hi... See more

Company replied

Rated 5 out of 5 stars

I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more

Rated 5 out of 5 stars

Placed my order easily. To my horror, my parcel ‘could not be delivered’ by the courier..? Confused I checked my order, I had missed a digit out of my post code this sent my parcel to another... See more

Company replied


Company details

  1. #45 of 45 best companies in Book shop
  2. #16 of 18 best companies in CD Shop
  3. #488 of 601 best companies in Clothing Shop
  4. #114 of 132 best companies in Cosmetics shop
  5. #16 of 17 best companies in Gift basket shop
  6. #100 of 115 best companies in Perfume store

Written by the company

Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience


Contact info

3.9

Great

TrustScore 4 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(375)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good

Excellent service. Delivery on time. No fuss, would defo buy again. Delivery charge is high.

29 January 2024
Amsons logo

Reply from Amsons

Thank you for your review, We appreciate your kind words about our service, and yes, we are working on lowering courier costs!

Rated 1 out of 5 stars

Visited the Birmingham branch a week…

Visited the Birmingham branch a week and half ago... And i found everything to be very expensive and badly managed.
Also had a problem with an item (electric bakhoor) I purchased.
I followed the instructions on the leaflet charged it fully and it would not work so I rang the shop to explain to one of the brothers who answered the call only to tell me I havnt followed the instructions and probably not doing it right.
He didn't seem interested to help or offer a replacement/refund which I think Is very bad customer service especially when I've just spent just short of £300.00 in total.
I personally wouldn't be visiting this shop again and wouldn't recommend to anyone. Everything I brought was so much cheaper on amazon.

21 January 2024
Unprompted review
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Reply from Amsons

Hi,
Thank you for shopping at Amsons online, I am sorry if you think that our products are expensive. We have been established since 1998, our prices are very competitive and reflect the quality of our products.

Products being badly managed... this is very rare to hear, we have over 15 staff working just in our one store, and they have responsibility to take care of their own departments in the store.

With the faulty item that you have purchased, you have all rights to come back into store for a return or an exchange, I am sorry that this was not resolved their and then for you.


Kind regards
Amsons

Rated 5 out of 5 stars

Books for the kiddos arrived speedy😍

Books for the kiddos arrived speedy😍! Neat packaging, all good😍.

17 January 2024
Unprompted review
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Reply from Amsons

Hi, thank you for your 5* review, we appreciate your order and kind words on our service, we hope to see you again soon!

Rated 5 out of 5 stars

EFFICIENT/ HELPFUL & PROFESSION

EFFICIENT/ HELPFUL & PROFESSION

I ordered a gift for my brothwr from Amson's for the first time and was very impressed with how fast i received the package. The service is good and the delivery was on time. I will be shopping more at the store and pleased with everything in general. The packaging looks 10/10 So guys I would reccomend to shop here when purchasing religious items.

29 December 2023
Unprompted review
Amsons logo

Reply from Amsons

Hi, thank you for the feedback you have left on our service, quality and delivery time, We hope to see your ordering online in the future

Kind regards
Amsons Management

Rated 5 out of 5 stars

Amsons is the best islamic store

Amsons is the best islamic store that i know the service is amazing and the online service to and the man with the hat by the till is a gentlemen and he helped me with what spray i want because i was in a rush because i really needed one and the online service was very quick with my order i was shocked and they have quick service and i am very happy with it and i will come to amsons again
5 stars from me.

15 December 2023
Unprompted review
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Reply from Amsons

Hi, thank you for the amazing review, we hope to see you again in the future!

Kind regards
Amsons Management

Rated 5 out of 5 stars

Fast and efficient service and…

Fast and efficient service and excellent product 👌

30 October 2023
Amsons logo

Reply from Amsons

Hi, thank you for your review on our service, products and delivery time!

We hope to see you again in the future!

Rated 5 out of 5 stars

Syed

Excellent customer service

26 September 2023
Amsons logo

Reply from Amsons

Thank you for your rating!

Rated 5 out of 5 stars

Informative

The books were beautiful and perfect for the occasions I ordered for. I bought them to give as gifts.

25 September 2023
Amsons logo

Reply from Amsons

Hi Zahida, thank you for your wonderful review on the service you received from our online team!

Rated 5 out of 5 stars

A efficient delivery really happy with…

A efficient delivery really happy with my order and was pleased with the surprise gift
Best collection of black seed products I have seen

7 October 2023
Unprompted review
Amsons logo

Reply from Amsons

Hi,
Thank you for your 5* review you have left on our black seed range and quick delivery, we always ensure customers receive their goods as soon as and always give back with gifts!

Kind regards
Amsons

Rated 5 out of 5 stars

Always leave me happy

I always tend to buy the same products and they work wonders for me. The service is great and quick. I was double charged by accident and was refunded alot quicker then expected. Always fantastic 👏

25 September 2023
Amsons logo

Reply from Amsons

Hi Shabina,

We appreciate your continuous business!

We have now launched an even better user-friendly website, so we assure you that no double charge will occur without reason.

Kind regards
Amsons

Rated 5 out of 5 stars

Excellent service

Excellent service, from start to finish. I live 2 hours away, they made videos of the items, sent them to me and even hand delivered everything.

13 September 2023
Unprompted review
Amsons logo

Reply from Amsons

Asalamu Alaykum sister Henna, thank you very much for your order. it was a pleasure dealing with you, and we hope to see you again in the future.

Kind regards
Amsons

Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service. Provided complementary gifts for new customers as rewards. Their products are trustworthy Shukr Alhamdulillah

21 September 2023
Unprompted review
Amsons logo

Reply from Amsons

Hi Nawshen,

We appreciate your wonderful review. we try our hardest to always give back to all our customers in goods or services, as we always appreciate your business and kind words.

Kind regards
Amsons

Rated 5 out of 5 stars

Efficient, helpful and professional!

It was really quick and easy to make this order, their number is on their site, I just WhatsApped them my budget and what I wanted and they were on it... efficient, helpful and professional! My friend loved her gift hamper! It came all packed nicely so as to protect the items, and underneath the packaging, a beautifully put together hamper. Defo recommend them for gifts etc, the whole process was so seamless! Thank you Amsons!

10 September 2023
Unprompted review
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Reply from Amsons

Hi Farrah, it was a pleasure to serve you. if you need anything in future, please do whataspp us, we always as prompt as possible, and we definitely take pride in our hampers, especially the custom ones!

Kind regards
Amsons

Rated 5 out of 5 stars

I left purchasing my sons masjid books…

I left purchasing my sons masjid books very last minute. In a desperate attempt I called every Islamic shop I knew…. Amsons went above and beyond. Took the list of books I needed and posted them out to me with a next day delivery service… as a mother who was feeling very guilty about being unorganised. I am so grateful to them and still in awe of how quickly and professionally they dealt with this for me.

8 September 2023
Unprompted review
Amsons logo

Reply from Amsons

Hi Amal,

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your feedback is truly appreciated and serves as a great motivator for Amsons. We look forward to serving you again and exceeding your expectations in the future.

Best regards,
Amsons

Rated 5 out of 5 stars

The book is amazing and retailed at a…

The book is amazing and retailed at a good price. I accidentally ordered 2 and the seller was kind enough to cancel one of them without any hassle. Thank you!

26 August 2023
Amsons logo

Reply from Amsons

Thank you so much for taking the time to share your positive feedback. We're thrilled to hear about your great experience with us.

Your support means a lot to us and it's always a pleasure to serve wonderful customers like you. We look forward to continuing to meet and exceed your expectations.

If you ever need assistance or have suggestions in the future, please don't hesitate to call/whatsapp us on 07960566209.

Kind regards

Rated 5 out of 5 stars

10/10

The service and quality of abayas from this store are phenomenal. I've never been to a store with better quality abayas, scarves, or better service. Would definitely recommend for those looking for modest clothing.

17 August 2023
Unprompted review
Amsons logo

Reply from Amsons

Thank you so much for taking the time to share your positive feedback. We're thrilled to hear about your great experience with us.

Your support means a lot to us and it's always a pleasure to serve wonderful customers like you. We look forward to continuing to meet and exceed your expectations.

If you ever need assistance or have suggestions in the future, please don't hesitate to call/whatsapp us on 07960566209.

Kind regards

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