Amsons Reviews 

375
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the impressively quick delivery service, with many receiving orders promptly, sometimes even on the same day. The customer service is often described as excellent, with staff being helpful, friendly, and going above and beyond to assist with purchases. Many people are very happy with their purchases, noting good product quality and finding items beautiful or better than expected. However, some customers noted product accuracy issues, receiving items not as described, faulty, or different from online pictures. Others experienced problems with order fulfillment, such as missing items or orders not arriving as expected. A few people also felt customer service was poor, citing lack of communication, unhelpful responses, or being asked to pay return postage for faulty goods.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction, noting quick... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as great, excellent, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You don't get the offers on this site at checkout. Items are not always exactly as described.

Company replied

Rated 5 out of 5 stars

I had a particular order that needed to reach me within a short space of time. MashaAllah the brother on the phone did an amazing job to make sure I got what I wanted and went above and beyond with hi... See more

Company replied

Rated 5 out of 5 stars

I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more

Rated 5 out of 5 stars

Placed my order easily. To my horror, my parcel ‘could not be delivered’ by the courier..? Confused I checked my order, I had missed a digit out of my post code this sent my parcel to another... See more

Company replied


Company details

  1. #47 of 47 best companies in Book shop
  2. #16 of 18 best companies in CD Shop
  3. #485 of 600 best companies in Clothing Shop
  4. #116 of 132 best companies in Cosmetics shop
  5. #16 of 17 best companies in Gift basket shop
  6. #101 of 115 best companies in Perfume store

Written by the company

Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience


Contact info

3.9

Great

TrustScore 4 out of 5

375 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(375)

53 reviews in the last 12 months

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Rated 4 out of 5 stars

order

Customer service worked with me to ship my order internationally when the website wouldn’t ship to my location! There was some issues and miscommunication regarding reserving pieces but it all was worked out in the end! I did have to consistently contact to make sure my order could be completed though. One of the items has holes where the tag is supposed to be which I thought was kinda odd but it was not a big deal. But overall when it was done , the package came very fast and the items were what I wanted so I’m happy with how it all turned out and I’m glad I ordered!! :)

23 April 2024
Unprompted review
Amsons logo

Reply from Amsons

Asalamu Alaykum Maheen,
first of all I am sorry that we could not get your order processed in ramadan when you ideally wanted to, but we did agree on Instagram that we will process your order after eid, as you didn't mind about the time you needed the abaya's. During the time of your review, we have now fixed our international shipping error on our website, and now, in the future, you will be able to order directly.

I am sorry about the odd hole on the tag area, but alhamdulilah you received your order very quickly and you received your top quality abaya's, if you ever need anything in future please do get in contact with us, and use code welcome10 for a 10% discount.

Kind regards
Amsons

Rated 1 out of 5 stars

This is without doubt the worst shop to…

This is without doubt the worst shop to buy anything from in history,
The prices extremely high
Very very rude staff
Can't be bothered to help you
All staff look angry and look like they hate working there
I tried to purchase a juba my size was not available so asked the staff do you have it in my size they said I'll check after 20 minutes of waiting the staff member finally came it arrived and then I was told by the staff member I cannot open it to try it on I can only buy it
WHAT KIND OF STUPID ABSURD POLICY IS THAT
unbelievable

17 April 2024
Unprompted review
Amsons logo

Reply from Amsons

Asalamu Alaykum, after a detailed phone call with yourselves, we have apologized for the issue you caused in our alum rock branch. This issue raised by a thobe that they did not allow you to open, and you were not happy about this as you wanted to open that specific one and try, which again we are sorry.

But our Alum Rock branch has been established over 10 years now, and we have created an amazing community, that feel proud using our products and services, this defintley speaks volumes.
As one occasion you have not had well is not right to say that all staff look angry and hate working here, that is wrong to make false opinions.


Kind regards
Amsons

Rated 5 out of 5 stars

Wonderful Experience in Amsons

Amsons have a variety of quality products that one can choose from. Including prayer mats, tasbihs, Islamic books, abayahs, Jubbas, hijabs and delicious sweets. The customer service is excellent and are always willing to help with anyone. I recommend Amsons to whoever is in need of the above products.

1 April 2024
Unprompted review
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Reply from Amsons

Hi Ruqayyah, thank you for your 5* review, We hope to see you again in the future.

Kind regards
Amsons

Rated 1 out of 5 stars

This one is not working when I ask…

This one is not working when I ask customer service nobody awnser and I did claim paypal.

10 April 2024
Unprompted review
Amsons logo

Reply from Amsons

Assalamualaikum, warahmatullahi wabarakatuh,
We have checked our email, we had not received an email about this but we have checked. Now a refund has been processed into your account.

Rated 5 out of 5 stars

Amazing product range!

This Islamic shop is an absolute gem. From exquisite prayer rugs to beautifully crafted Islamic art pieces, every item exudes quality and authenticity. The staff is incredibly knowledgeable and friendly, always ready to assist with a smile. Whether you're looking for elegant attire for special occasions or meaningful gifts, this shop offers a wide range of options to suit every taste and occasion. Shopping here is not just about purchasing goods; it's an enriching cultural experience. I highly recommend this shop to anyone looking for genuine Islamic products and exceptional service."

6 April 2024
Unprompted review
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Reply from Amsons

assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words, we hope to see you again soon !

Rated 1 out of 5 stars

Couldn't care less about customers

I have never shopped at an online store that could care less about its customers. My order arrived damaged because they package breakable items in packets. There is a returns and refunds section in their website which serves absolutely no function at all. There is an online chat support feature where I managed to speak to someone about my problem twice and twice someone promised to send a replacement but twice lied and I have never heard from them again. They will get your order to you but don't care about how items are packaged, Don't care about you if items are damaged. Don' care about sending refunds and have no problems lying to about sorting things out.

10 March 2024
Unprompted review
Amsons logo

Reply from Amsons

assalamualaikum warahmatullahi wabarakatuh,
We are extremely sorry to hear about the experience that you have had. We can ensure you that aftercare of our customers is as important. If you can please email us at info@amsons.co.uk so we can sort this matter out.

Rated 5 out of 5 stars

Amazing quality. Very good customer service

After being let down by a vendor I ordered a last minute Eid outfit from Amsons. They advised me to use next day guaranteed delivery which I did. I got my abaya just in time for Eid celebrations and the quality is amazing. Will definitely shop more.

9 April 2024
Unprompted review
Amsons logo

Reply from Amsons

assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words we hope that you have had an amazing eid.

Rated 5 out of 5 stars

.good

Very Good replied to my sister and rectified the issue.

3 April 2024
Unprompted review
Amsons logo

Reply from Amsons

Assalamualaikum, warahmatullahi wabarakatuh,
We are very sorry to hear about what has happened. We have responded to your message and we have emphasized that your order was not placed with us. If you can kindly remove this jZK.

Rated 1 out of 5 stars

I’ve bought an item on 22nd march I…

I’ve bought an item on 22nd march I payed for express delivery and waited couple days didn’t receive I contacted the refunded the delivery fee and they said I’ll receive items within next couple days I’m still waiting haven’t received my item

3 April 2024
Unprompted review
Amsons logo

Reply from Amsons

Assalamualaikum warahmatullahi wabarakatuh,
I hope this message finds you well. We previously communicated with your brother regarding the delay caused by Royal Mail. As we confirmed earlier, the parcel was dispatched promptly on our end. We mutually agreed that if the item did not reach you by a certain date, we would issue a refund, which we promptly processed.

Rated 1 out of 5 stars

Hi went into Amsons today was followed…

Hi went into Amsons today was followed by the worker which i found very uncomfortable left me really upset. Definitely wont be going there again. Its ment to be an islamic shop. Told the owner he was very rude. No customer service very bad experience 😕

29 March 2024
Unprompted review
Amsons logo

Reply from Amsons

Assalamualaikum warahmatullahi wabarakatuh,
We are extremely sorry about the experience that you have had. This is not how we like to treat our consumers. If there is anything we can do please do let us know.

Rated 5 out of 5 stars

Excellent products and really pleased

Excellent products and really pleased! Good timely service!

23 March 2024
Unprompted review
Amsons logo

Reply from Amsons

Assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words we hope that you have had an amazing eid.

Rated 5 out of 5 stars

Order arrived promptly and safely

Order arrived promptly and safely, and included a little free gift of one of their own fragrance oils.
Will use again thank you!

19 March 2024
Unprompted review
Amsons logo

Reply from Amsons

Assalamualaikum warahmatullahi wabarakatuh,
Jazakallah for your lovely words we hope that you have had an amazing eid.

Rated 3 out of 5 stars

Given incorrect item

Received my order really quickly which I appreciate but I didn't receive the correct items and was given another one. When I paid for 2 but had been given a worse alternative with no notes. I did email them but I'm yet to receive a response so I'm kind of disappointed with that since I was planning on giving those items as a gift.

9 March 2024
Unprompted review
Amsons logo

Reply from Amsons

Hi Ash, thank you for placing and order with us, we are really sorry that you did not receive the correct items, if this issue still has not been resolved, please do email me on info@amsons.co.uk or whatsapp me on 07960566209 so i can sort this out for you!

Kind regards
Amsons

Rated 5 out of 5 stars

Amazing service

Fast delivering amazing service thank you. Perfect for gifting.

23 February 2024
Amsons logo

Reply from Amsons

Hi Nazihah, thank you for your 5* review on our delivery and service, we hope to see you again soon!

Kind regards
Amsons

Rated 5 out of 5 stars

Great quality

Great quality, I will recommend to friends and family, and good customer service

29 February 2024
Unprompted review
Amsons logo

Reply from Amsons

Hi, thank you for your 5* review, we really do appreciate it, please use code welcome10 on your next order with us!

Kind regards
Amsons

Rated 5 out of 5 stars

I bought a dark blue and white thick…

I bought a dark blue and white thick prayer mat for my mum, she absolutely loved it, matched the description accurately.

Jazak Allah and my mum will love using it in ramadan comfortably ❤️

8 March 2024
Unprompted review
Amsons logo

Reply from Amsons

Hi Rahooba, thank you for your 5* review, We appreciate using our services, and we hope to see you again soon!

Kind regards
Amsons

Rated 5 out of 5 stars

Extremely amazing shampoo for all kind…

I bought black seed oil shampoo and black seed oil for my hair as I was suffering from hair fall and I find it really helpful I will definitely buy it again it’s so good much better than other.

24 February 2024
Unprompted review
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Reply from Amsons

Hi, thank you for your 5* review on our black seed shampoo and hair oil, most definitely our best seller for many years, we would appreciate if you would let all family and friends know about this extraordinary set of products!

Rated 4 out of 5 stars

Good service

I got sent a faulty product initially, which was also different to what I had ordered. But they were quick to replace and am happy with the service provided. JazakAllah Khair.

29 January 2024
Amsons logo

Reply from Amsons

Hi, thank you for your order with us, we are sorry that you were originally sent a faulty item, and happy you were patient until we sent out the replacement.
We hope to see you again in the future, jazakallah!

Rated 1 out of 5 stars

Shilajit seems to be fake

No additional information regarding the shilajit that they sell, they don’t provide any lab tests or information on heavy metals content and you don’t even know if it’s authentic other than the “100% pure and genuine” text written on the box without any evidence to show for it. Would not recommend you buy shilajit from here you’d rather buy from somewhere else that can provide lab tests to authenticate their products

5 February 2024
Unprompted review
Amsons logo

Reply from Amsons

Hello Adam, "Shilajit seems to be fake", we have been selling this same Shilajit for many years now and customers always return for more. So if you assume that our Shilajit is fake, please email info@amsons.co.uk and we can send you all evidence and information that you require.

Kind regards
Amsons

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