Anastasia Beverly Hills Reviews 

Very good and very usefull

I like the quality of their make up. I have been a customer for a very long time. I tried to ordering something recently from their website and kept having an issue with them collecting my payment. They kept rejecting my payment no matter what I paid from. I had the funds in all payment methods that I used. I reached out to customer service and they were no help at all. They said there was nothing they can do about it. After having such a terrible experience, I felt unvalued as a customer. I will not shop directly from them again.

Very helpful and proactive customer service

I had a recent issue with my order where a promo code and loyalty points didn’t apply the way I expected. I reached out to Anastasia Beverly Hills customer service, and they handled it so quickly and fairly. They honored the promotion, refunded the difference back to my card, and even returned my loyalty points to my account. The communication was clear, professional, and very kind, and I felt like they really valued me as a customer. It’s rare to see this level of customer care these days, and I truly appreciate it. I’ll definitely continue shopping with them!

amazing customer support via email! I had an issue with the applicator of the lip velvet and since I had purchased from another retailer, the return policy had expired. however, Anastasia online was able to support me by sending a new replacement product promptly, including following up with the tracking number. really appreciated!

ABH customer support is absolutely wonderful, professional and very, very supportive.
I love the Anastasia Brow Wiz along with the brow gel and have used the products for several years.
I recently repurchased the Brow Wiz, the wand broke.
ABH kindly offered a replacement after Belk's wouldn't because of a strict 30 day refund/replacement warranty.

I’ve been a long-time user of the Brow Wiz Skinny Brow Pencil and have always loved the product—the shade matches my brows perfectly, and the price point is just right. I’ve never had an issue until my most recent purchase, when the brush broke off on first use.

Without a receipt, I reached out to Anastasia Beverly Hills, and I was pleasantly surprised to receive an almost instant reply—even on the weekend! They quickly requested details and photos of the product, and after I responded, they immediately offered a replacement.

That’s outstanding customer service! Quick responses, clear communication, and a commitment to customer satisfaction—5 stars!

I had an issue with my order, and the customer service team handled it exceptionally well. They responded quickly, were very polite, and resolved the problem I am so happy for that thank you Anastasia Beverly Hills🙏🏻🥰♥️

Excellent Customer Service!

I had an issue with my order, and the customer service team handled it exceptionally well. They responded quickly, were very polite, and resolved the matter in no time. I truly appreciate their efficiency and professionalism. It’s great to see a company that values its customers and provides such outstanding support. Highly recommended!

I love the products, taupe eye brow pencil is great, does not turn orangey
Great lipsticks, lip glosses with sparkle, eye shadow palettes, blush and bronzer palettes

Great customer service! Helpful, Kind, and FAST! Great products.

Amazing customer service!! Anastasi goes above and beyond to insure that their customers have a great experience and are satisfied with their products.

Liquid Lipsticks are amazing & have some staying power but they are a little bit drying & they do kind of crack.

I have purchased several items from Anastasia Beverly Hills and I am not typically a wearer of a lot of makeup. I find there products to be well worth the money and of the best quality.

The best support when I had questions about a product. I really have to recommend Dip brow pomade, lasts a very long time and I love the color medium brown.
Big thanks to the team helping me with all the questions.

Phenomenal customer service and amazing products. highly recommend!

The products I received are wonderful on the skin. I did have a hiccup and received the wrong blush stick to which customer service was a 20/10! I love this brand through and through.

Had an order Nov 2024, but the product after a few scattered uses throughout Dec and Jan fell apart. It was a brow duo sided brush and the glue holding the angled line brush side was old or not strong and the brush head fell off the handle without any strenuous use. I contacted customer service and they fixed my issue within 6 hours and sent me a free replacement immediately. Love the customer service! I used their customer service contact portal.

I love the product itself, have been using their eyebrows products for years but only venturing into eyeshadow this year. They're very pigmented and the glittery ones are incredibly long lasting. I ordered two and one arrived broken, but they were so quick with the replacement!