Anastasia Beverly Hills Reviews 

I've only used the product for 2 days, and sadly it was damaged on the way here so it's been tricky, but Anastasia has been amazing about communication and getting a replacement sent the very next business day. Very very impressed with the pigment level and clear I will be using the palette for a long time before it runs out.

Hello
I bought three palettes from norvina collection on arrival, both eyeshadow palettes were broken. I wrote to customer service and sent them photos and the necessary supporting documents and in just a few hours, less than 24 hours, they replied and asked me for a refund or resend the broken pallets. I chose replacement instead because I really want this jewelry intact. Very impressed with their service and I would definitely buy things again and absolutely recommend them to others. Go for it girls, you won't regret these treasures and I'm not even saying the customer service which is top notch, and respond immediately. Thank you for all the help and the very fast service!

Happy New Year and Thanks again.

especially do not hesitate to order it is a good reliable and fast site and the products are just wow. These have become my favorite eyeshadows. Thank you ABH for these sublime Palettes. You have to blend well to have a crazy rendering. Go for it, don't wait, if you haven't tried it yet. It's so beautiful and they have nicer offers than Sephora.

Today I received my order in the mail and few items were missing I reached out and emailed Anastasia about my order and within minutes i got a response that their fulfillment team is already on it and will be sending me the missing items in the order. Though I didn’t receive a few items this whole experience turned it right around. I was so surprised how easy and painless that was to get my order corrected. Usually you have to go through a whole process and it can be a whole inconvenience but not today. I am so pleased and wowed by their customer service.

My palette arrived shattered but I swear, less than 10 minutes after I sent my email they had a replacement on the way to me! EASILY the BEST customer service I have EVER experienced! I usually order their products through Ulta, but I'll be buying directly through ABH from now on!

First & foremost my order came within days of being placed during Black Friday sales so I was excited when it arrived. Everything in the first box arrived perfect no issues at all however the second one came with a damaged palette. I reached out to customer service this morning & within an hour I received an amazing resolution & a new palette on the way. This is how customer service should handle things.

I already knew I loved the brush I ordered, which is why I ordered 3 more recently. (If you need great small buffing brush, pro brush A30 is THEE best!!!)

The 2nd best thing about this order was that it took 3 days to get to me from the time I ordered. I was shocked, the only orders I ever receive that quickly are Amazon. I didn't have to pay for expedited shipping either.
Will certainly be ordering straight from ABH instead of Sephora or Ulta.

SO HAPPY!
I had a hard time finding a beautiful highlighter and blush, but i found it. It also stays on my face an entire day.
I have the ICED highlighter and the stick blush

I recently came across Anastasia beverly hills makeup. Ever since. I have been hooked. It's a plus since it's vegan!! One of my eyeshadow pallets came in damaged. Which I could tell it was the fault from fed ex. Very quickly I contacted Anastasia beverly hills, that's when they sent out a replacement right away! They are so kind!! I ❤️ their company

This was recommended to me by a friend, and while I wanted to love it, it didn't work at all for me. It turned my light brown/dark blonde eyebrows an ashy shade of chalk, and left them looking flaky and fuzzy. I watched tutorials, troubleshot with my friend, but couldn't make this work. I was glad there was a refund/return policy in place, but unfortunately it has not been honored. I shipped the product back using the USPS label they included, and have USPS tracking showing it completed its journey. I've contacted customer service several times, and they have given me extensive run-around about the USPS tracking switching over to FedEx and still out for return after two months. Although it's clear that the return is in the system and potentially lost, apparently that's my problem and is coming out of my pocket. Honestly wish I'd never come across this product—or company.

UPDATE: I've contacted this company 6 times since August 15th. They only responded positively on Aug. 16th after I wrote this review, and promised to refund my purchase in 3-10 business days. It's now been 1.5 months later and I've been promised that same refund a total of 3 times and yet still no refund. This company is a scam. DO NOT BUY FROM THEM.

Worst concealer ever. It creases after 1 minute, you have to retouch it all the time. It’s absolutely terrible. The worst I’ve ever had. Waist of money.

Amazing amazing amazing customer service. Both times in a row my pallets came broken well both times they are being replaced and right away. I am very pleased with how fast they respond and how quick to fix the problem. Thank you!!!

I received a product that was damaged and the customer service team helped me with my problem. They were very prompt and resolved my problem quickly! I have used their products before and love them. It is even more reassuring that I’m spending my money with a good company based on my recent experience with customer service.

My experience with costumer service was amazing
They answered my questions right away and also resolve my problem
Very happy and extremely pleased 😀
Plus Anastasia products are my favorite

I had a slight problem with an order. When I reached out to the customer service dept not only did they respond quickly, they immediately fixed the problem. Highly recommend Anatasia Beverly Hills for their quality products and excellent customer service. thanks to the entire team at ABH!

This was a very smooth and pleasant experience. The package arrived super fast :) and I had no customs or taxes issues at all. In the past, I have had bad experiences with e-global which is the international partner of many Companies to clear taxes and duties, but this is working very well with Anastasia.
All in all, I can recommend. I received all my products on time and without any issues.

Very good quality. Very professional customer services. Very happy to be a customer. The resolution center is the fastest ever. Love this brand

Love the products and the customer service. The quality and packaging are luxurious! Have some problems receiving my order to other country outside US and they were helpful and efficient.
Couldn’t be happier!

I received a Primrose Palette as a Christmas gift and two of the shadows were broken. I reached out to Customer Service and they were very helpful, a replacement is on its way to me. I appreciated the quick responses and willingness they had to resolve the situation easily for me. I also love ABH products in general - highly recommend!

After months of waiting for a decent discount on the ABH Soft Glam palette, I figured it would never happen. However, paying 57 euro's for it was a bit of a leap from my usual budget. Thus, I ventured online and ended up on the ABH website, where it was offered at 43 euro's, including vat and customs costs. Spending 7 euro's more warranted free express delivery as well. So hell, I went on a splurge. Considering I live in the Netherland, and ABH gets shipped from the US, I figured it would turn up in a week or two, but with the price and what I saved (just to buy more, lmao) I was willing to sit that out. Much to my surprise, DHL stood at my doorstep today, a little over 60 hours after I ordered it. In-freaking-sanely quick. Everything I ordered was there, in one piece and neatly packaged. 10/10, definitely prefer ordering here, and will make my next purchase through the ABH website, too.