I’m very pleased with how things turned out. Sarah helped me initially, going through all the paperwork and explaining things clearly, which made the process feel manageable. On my second visit, Lin... See more
Company replied
Location
Switch location12 Felstead Road, Longmead Business Park, KT19 9AS Epsom, Surrey, GB
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See what reviewers are saying
We were a bit unsure about visiting Ancaster Nissan Epsom, but Sarah, Ali, and the team were very helpful. They took time to discuss our needs and helped us choose a car that suited us. The test drive... See more
Company replied
The handover process was great and Ali really put me at ease. I wasn’t sure what to expect, but everything was very straightforward. There was no hassle, which made the whole experience much smoother... See more
Company replied
My recent experience with Ancaster Epson was a bit of a shambles, never got a link to put a deposit on a VW Polo after being advised not to use the website link to pay the deposit . After spending a F... See more
Company replied
Company details
Written by the company
Welcome to Ancaster Your trusted car dealer for 75 years. Discover the best car buying experience in South London, West London, Surrey & Kent At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda. A legacy of quality and value Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.
Contact info
12 Felstead Road, Longmead Business Park, KT19 9AS, Epsom, Surrey, United Kingdom
- 1372662626
4.0
Great
32 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I’m very pleased with how things turned…
I’m very pleased with how things turned out. Sarah helped me initially, going through all the paperwork and explaining things clearly, which made the process feel manageable. On my second visit, Linda handled the handover. She was thorough and patient, taking time to set up the car according to my preferences. Both visits felt well-organised, and it was reassuring to have everything talked through properly. The staff I interacted with were approachable and helpful throughout.
The car is now set up perfectly for me.
28 May 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Liam, it is great to hear about your positive experience at Ancaster Nissan Epsom. We are thrilled that Sarah and Linda were able to assist you so thoroughly, from explaining the paperwork to customising your car setup. Your feedback about the organised and approachable service means a lot to us. Thank you for sharing your experience and for the five star rating.
The process was seamless from the start…
The process was seamless from the start to finish, all the staff & especially Linda feast were fantastic.
27 May 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Steve, thank you for your fantastic review and five star rating. We are thrilled to hear that the process was seamless and that Linda and the team made such a positive impression. We look forward to welcoming you back to Ancaster Nissan Epsom in the future.
The Team at Ancaster
We were a bit unsure about visiting Ancaster Nissan Epsom, but Sarah, Ali, and the team were very helpful. They took time to discuss our needs and helped us choose a car that suited us. The test drive was useful, as they answered all our questions. When we picked up the car, everything was explained clearly, which made us feel comfortable with the features.
23 May 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Chris, thank you for your fantastic review and the five star rating. We are delighted to hear that Sarah, Ali and the team made your visit to Ancaster Nissan Epsom a positive experience. It is great to know they took the time to address your needs and ensured you felt comfortable with your new car. We hope you enjoy driving it and look forward to seeing you again.
Used Car Welcome Check
I had a welcome check on my car here and felt well looked after. The staff provided honest advice and trustworthy guidance throughout, making me feel valued during the process.
15 May 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Vanusa, it is great to hear you felt well looked after at Ancaster Nissan Epsom. Thank you for highlighting the honest advice and trustworthy guidance provided by our staff, we are delighted to know you had such a positive experience. We look forward to welcoming you back in the future.
Buying new car
The handover process was great and Ali really put me at ease. I wasn’t sure what to expect, but everything was very straightforward. There was no hassle, which made the whole experience much smoother than I had anticipated. It felt like things were handled efficiently without any unnecessary delays or complications.
13 May 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi, thank you for the glowing review and five star rating. We are thrilled to hear the handover process at Ancaster Nissan Epsom exceeded your expectations and that Ali helped make it smooth and hassle free. Your kind words mean a lot to us, and we hope to welcome you back in the future.
Very happy customer
I'm very happy with the service I received from Jurie. He's very helpful, friendly and professional. He didn't make me feel pressured at any time.
I'd definitely recommend this showroom ☆☆☆☆☆☆☆☆☆☆
12 May 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Linda, we are thrilled to hear about your positive experience at Ancaster Nissan Epsom. Thank you for sharing such kind words about Jurie, he will be delighted to know he made such a great impression. We truly appreciate your recommendation and look forward to welcoming you back in the future.
VW Polo shambles …
My recent experience with Ancaster Epson was a bit of a shambles, never got a link to put a deposit on a VW Polo after being advised not to use the website link to pay the deposit . After spending a Friday agreeing to buy the car. Got a call on Saturday saying it had been sold, then the manager tried to help by offering me alternative cars that weren’t suitable, but wouldn’t sort the Polo issue out… As said just shambles, they are nice people but the process let them down.
2 May 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Gary, thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced during your recent interaction with Ancaster Nissan Epsom. We sincerely apologise for the confusion surrounding the deposit process and for the disappointment caused by the Polo being sold after your agreement. Your comments will be shared with our team to help us improve and ensure a smoother experience for our customers in the future. Best regards, Ancaster Nissan Epsom.
I wasn’t sure what to expect at first
I wasn’t sure what to expect at first, but I felt really looked after during my visit to Ancaster Nissan Epsom. The atmosphere was good and made the process feel comfortable. Sarah was great, explaining everything clearly and helping us feel confident about the purchase. All in all, it felt like they valued us as customers.
30 April 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Millie, thank you, for your fantastic review and five star rating. We are delighted to hear that you felt looked after and comfortable during your visit to Ancaster Nissan Epsom. It is wonderful to know that Sarah provided clear explanations and helped you feel confident about your purchase. Your kind words mean a lot to us and we truly value you as a customer. We look forward to welcoming you back in the future.
To the point and quick
I wasn’t sure how straightforward the process would be, but it turned out to be very easy. The staff were friendly and professional throughout, and everything was handled without any complications. The welcoming manner made the experience feel relaxed and simple.
24 April 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Gaurav, thank you for the five star review. It is great to hear how professional and friendly the staff were and we will be sure to feed this back to the team. We hope to see you again soon. Best regards, Ancaster Nissan Epsom.
The team at Ancaster Nissan Epsom took…
The team at Ancaster Nissan Epsom took the time to explain everything clearly, which made the whole process much easier. There was no hassle, and they ensured everything was straightforward to understand. The receptionist was excellent and added to the smooth experience. It all felt well-organised and professional.
20 April 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Mr Sahi, thank you for the wonderful review and five star rating. We really appreciate your kind words and will be sure to feed this back to the team. We hope to see you again in the near future. Best regards, Ancaster Nissan Epsom.
I visited Ancaster Nissan Epsom and…
I visited Ancaster Nissan Epsom and appreciated the clear explanations provided during my appointment. The service report was thoroughly detailed, which helped me understand the work carried out. The dealership had a welcoming atmosphere, and the waiting area was comfortable with coffee available. The process felt smooth throughout, with everything explained patiently, making it easy to follow.
21 April 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Francis, thank you for the five star review and kind comments. We really appreciate you taking the time to leave us with such positive feedback about your recent experience and we do hope to see you again in the near future. Best regards, Ancaster Nissan Epsom.
Best service ever
Best service ever. Have a Santa Fe and the reception was amazing. Will recommend to drive Hyundai just for the quality of the car also the service.
21 April 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Mahmudun, thank you for the five star review and kind comments. It is great to know you had such a great service at our Epsom dealership. We do hope to see you again in the near future. Best regards, Ancaster Epsom.
Great service from Kumaran at Epsom…
Great service from Kumaran at Epsom Nissan this last week in sorting out our new Qashqai. From viewing cars on the Good Friday and arranging for it to be ready for collection a week later, yesterday. Very much appreciated.
10 April 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi David, thank you for your five star review. We are delighted to hear that Kumaran provided great service and helped you with your new Qashqai. Your kind words are very much appreciated and we will be sure to share them with Kumaran. Best wishes from all of us at Ancaster Nissan Epsom.
I had an absolutely fantastic…
I had an absolutely fantastic experience at Nissan Eltham, thanks to Martin. We had our children with us, including our baby, and he made us feel completely comfortable and at ease throughout the visit. He was incredibly knowledgeable, approachable, and genuinely helpful. Unlike other well-known dealerships I’ve visited, he never made us feel pressured or rushed. Martin took the time to answer all our questions and explain everything clearly, making the whole process easy and enjoyable. It was genuinely a pleasant experience from start to finish. Highly recommend him and the team at Nissan Eltham!
28 March 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Leanne, thank you for your glowing review and five star rating. We are thrilled to hear about your fantastic experience at Ancaster Nissan Epsom and are pleased that Martin made your visit so comfortable and enjoyable, especially with your children. It is wonderful to know he provided such knowledgeable and approachable service, ensuring you felt at ease throughout. We truly appreciate your recommendation and look forward to welcoming you back in the future. Best regards, Ancaster Nissan Epsom.
New Juke
Kumaran was very helpful and patient while I was making my decision on getting another Juke.
27 March 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Tam, thank you for your five-star review. We're delighted to hear that Kumaran was helpful and patient during your decision-making process. We hope you enjoy your new Juke and look forward to seeing you again at Ancaster Nissan Epsom.
Helpful and understanding
Helpful and understanding. Also updating you all the time, and not leaving you hanging.
Returning calls
going on and above
Very warming team
And understanding your needs
very helpful and supportive
26 March 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Rosemary, thank you for the wonderful review. We're thrilled to hear that our team provided you with helpful, understanding and supportive service. It's great to know you felt well-informed and cared for throughout your experience. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards, Ancaster Nissan Epsom
We enjoyed the test drive with Michael…
We enjoyed the test drive with Michael Anthony, he took the time to allow both my wife and I to drive the Qashqai Tekna that we were interested in, demonstrating and explaining the features to us very well.
2 February 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Ray, thank you for your fantastic review. We are delighted to hear that you and your wife enjoyed the test drive of the Qashqai Tekna with Michael. It is great to know he took the time to explain the features thoroughly. We hope to see you again at Ancaster Nissan Epsom.
Ghastly experience today
Ghastly experience today. Turned up as arranged with Skoda for service/MOT to be told my service contract could not be honoured as they are no longer officially Skoda. Great.
A letter would have been good explaining the situation, a phone call maybe, what did we get? An email after the booking that went in to junk. Contract has transferred to Drift Bridge Garage apparently, who tell me the transfer is a mess. I could have told them that. Now waiting in reception having wasted a day - even the coffee machines don’t work here.
4 March 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Neil, thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration caused during your visit to our dealership. We understand how frustrating it must have been to arrive as planned only to encounter these issues.
We are sorry that our notification email did not reach you effectively and we will review our processes to ensure better communication in the future. Additionally, we apologise for the inconvenience caused by the coffee machines not being operational during your visit.
Kind regards, Ancaster Nissan Epsom
Top quality service
Regan was incredibly helpful from start to finish. Explained everything properly, from the PCP Plan to all the car's features. Nothing was too much trouble for him, Would definitely recommend.
23 January 2026
Unprompted review
Reply from Ancaster Group - Epsom
Hi Paul, thank you for the fantastic review and rating. We are delighted to hear that Regan provided you with such helpful and thorough service, ensuring everything was clearly explained. Your recommendation means a lot to us and we look forward to assisting you again in the future. Best regards, Ancaster Nissan Epsom.
A big Thank you to Steven Townsend
I have just received my Qashqai car through the Motability, I’m really happy with the whole experience. Steven was super friendly and kept me updated every step of the way. The Qashqai is my First time with Nissan and it’s perfect for my needs,
I couldn’t be more excited. Happy Driving Days.
28 November 2025
Unprompted review
Reply from Ancaster Group - Epsom
Hi Lorraine, thank you so much for your wonderful review and five star rating. We are thrilled to hear that your experience with Ancaster Nissan Epsom was a positive one. It is great to know that Steven provided excellent service and kept you informed throughout the process. We hope you continue to enjoy your new vehicle. Best regards, Ancaster Nissan Epsom.
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