Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more
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Review summary
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Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more
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Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more
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I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more
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Company details
- #8 of 8 best companies in Genealogist
About Ancestry.co.uk
Written by the company
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Contact info
3.5
Average
9k reviews
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Be sure of mistakes
I set up ancestry on the 28th of June with a 14 day trial.first payment has come out today..however the following morning I mentioned this to my daughter..she said would you like me to set it up on my iPad for you.me thinking ok a bigger screen, I've just cancelled it on the iPad now as I've payed twice in 14 days..believing it to be a one time set up..
12 July 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Belinda, we are very sorry you ended up paying twice! Your subscription works across all devices, so you don't need a separate one for your iPad. You can simply log in using your existing account details.
Because iPad subscriptions are managed by Apple, please request a refund from Apple here. If the duplicate charge was made directly on our website, reach out to our support team and we will gladly help get this sorted out!
Forget It
I thought that the DNA would indicate an “out of Africa” trail showing a path across Europe.
Instead I got a shaded image of southern Scotland and a bit of Ireland which anybody could have done from telephone directories
Very let down and a waste of money
Graeme
Edinburgh
9 July 2026
Unprompted review
Reply from Ancestry.co.uk
We're sorry to hear that we didn't meet your expectations, Graeme. We understand how disappointing it is to feel like your results didn’t offer the deep, ancestral journey you were hoping for.
Because ethnicity estimates look at more recent historical generations (typically within the last several hundred years), they focus on where your ancestors left their strongest genetic signatures rather than tracing the ancient "out of Africa" migration paths across millennia. We recently held a webinar about AncestryDNA that you might find interesting. We've linked it below if you'd like to watch it.
https://www.ancestry.com/c/discover/education/ancestrydna-101
I have received 3 emails from
I have received 3 emails from
ancestry about updating my credit card information. I
have updated it but keep getting the emails threatening to cancell my membership. I have replied but just get the standard 'we will get back to you' and they never do. Very dissapointed. It appears there is not way to complain to this company.
12 July 2026
Unprompted review
Reply from Ancestry.co.uk
We're sorry to hear that you're still having trouble after updating your details, Stephanie! If you could reach out to our support team, we'd be more than happy to get this sorted for you. We've linked our contact details below. Thanks for your patience!
https://support.ancestry.com/s/contactsupport?language=en_US
The most DNA matches, but no chromosome browser
Ancestry is the best genealogy site for building your family tree. It has the most databases and the most DNA matches. I also subscribe to ProTools which enables you to see how your matches are related to each other.
Ancestry has a 'cluster by match' feature which is quite helpful, but adding Autocluster would be even better.
What is desperately needed is a chromosome browser. This is essential for anyone who is seriously into genealogy to identify common ancestors using their DNA matches. All of Ancestry's competitors have a chromosome browser. I know Ancestry cite privacy concerns, but users can choose to keep their DNA results private. I would gladly pay extra for this feature. I'm sure millions of other customers would too.
Please please Ancestry add a chromosome browser or provide an interface to GedMatch or another third party chromosome browser.
12 July 2026
Unprompted review
Reply from Ancestry.co.uk
Hi David, thank you so much for the 4-star review and for sharing your detailed feedback with us! We are thrilled to hear that you find Ancestry to be the best genealogy site for building your tree and that you're finding our ProTools and "cluster by match" features helpful for your research.
We completely understand how valuable a chromosome browser and advanced tools like Autocluster are for dedicated genealogists looking to map out shared DNA segments. While we currently prioritize other methods for exploring relationships to protect our database's privacy and security, we hear you loud and clear on how much this feature would mean to your research. Thank you for your suggestions on how to make Ancestry better!
Great ancestry site for me Tina xx
Great ancestry site for me Tina xx
Aldridge uk
12 July 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Tina! Thank you for your 5-star review! We're so glad that Ancestry has been a great partner in your research! Happy researching!
FRUSTRATING AND AMATEUR
Agent Johan was very helpful; but I had previously tried and failed 8 times to make the dna test payment by card! Shambles.
9 July 2026
Reply from Ancestry.co.uk
Hi Thommo, we sincerely apologize for the frustration and the trouble you experienced trying to process your DNA test payment. We are glad to hear that Johan was helpful during your interaction. We have passed your feedback regarding the card payment failures to our technical team so they can investigate and prevent this from happening to other users. If you need any further assistance, please let us know by giving us a call at 0-800-032-6469.
Been with Ancestry 16years had hardly…
Been with Ancestry 16years had hardly any cause for complaint always have my problems sorted.
7 July 2026
Unprompted review
Reply from Ancestry.co.uk
We're so glad to hear that, Jennifer! Thank you for being such a long-term member with Ancestry. We can imagine you must have come across some amazing family stories during your years of research. We truly appreciate you taking the time to provide this review!
Extremely poor information and service levels
Extremely poor information, service level and service speed. Actively preventing access to refunds etc with refund queries only and during working hours 9-9. It then takes hours to get anywhere. Even then it’s just blank refusals from untrained staff.
Also - notice there’s no times shown on their messages. Preventing anyone from proving their quoted 3-5 minute reply time is actually 20 minutes.
7 July 2026
Unprompted review
Reply from Ancestry.co.uk
Hello MT! We're very sorry for the frustration regarding our response times and your support experience.
While we always aim to connect you with an agent as quickly as possible, wait times can vary depending on our contact volume. If you still need help with your account or have questions about a refund request, our UK team is available to look into this for you.
Our chat and phone lines are open Monday–Friday from 9:00 am to 9:00 pm GMT, and Saturday–Sunday from 12:00 pm to 9:00 pm GMT:
+44 800 032 6469
https://support.ancestry.co.uk/s/contactsupport
We hope this is clear and helpful!
Passing on private Trees when you pass away. soknowledgeable and…
Advisor so knowledgeable and helpful.Therefore got help with all my queries.what happens to your private trees when you pass away.All sorted.
6 July 2026
Reply from Ancestry.co.uk
Thank you for sharing this review with us, Yvonne! We're delighted to hear that you receive the support you needed from our team when you contacted us recently. We wish you the best of luck on the rest of your family history research journey.
I had an account about 12 years ago and…
I had an account about 12 years ago and was able to find a comprehensive family tree with over 4000 names. Have returned to it but was not able to log on as the email address had been forgotten but an extremely helpful support guy (Killan) was able to unwrap everything and get me back onto my old account.
3 July 2026
Reply from Ancestry.co.uk
Thanks very much for sharing your experience with us, Vince! We truly appreciate you choosing Ancestry to help you in your research and we're thrilled that you've been able to add so much to your family tree. While we're sorry to learn that you encountered any trouble with logging back in recently, we're very happy to hear that you were able to get the help you needed to access your research once more. Thanks again, and have a wonderful start to your week!
Reply from Ancestry.co.uk
We're so glad our support staff was able to get you taken care of! Happy Researching!
Reply from Ancestry.co.uk
We're so glad that our agent was able to get you the help you were looking for! Thank you for taking the time to share your experience with us.
Just the one problem editing found…
Just the one problem editing found entries to match family tree
2 July 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Mr. Graham, thank you for the 4-star review! We're glad to hear you're finding success with your family tree, but we'd love to help you sort out that snag with editing found entries. If you have a moment, please feel free to reach out to our support team so we can look into what might be causing the issue for you. Happy researching!
Always good
1 July 2026
Unprompted review
Reply from Ancestry.co.uk
That's great to hear, Patricia and Ian. Happy Researching!
Caribbean records
Great resource for family history research with an easy-to-use platform and valuable record collections. My only suggestion is to expand the availability of Caribbean records, as many islands are still underrepresented. Adding more historical records from the Caribbean would make the service even more valuable for those tracing their ancestry in the region. Keep up the great work!
7 January 2026
Reply from Ancestry.co.uk
Thank you for the great suggestion, Liam! We're so glad you're finding our platform and collections valuable for your family history research. We hear you on wanting to see a wider representation of Caribbean records, and are always working hard to add new records from around the world that will benefit your efforts. Happy researching!
Absolute rubbish
Absolute rubbish. These ppl arent related to me! I havent uploaded photos and i cant delete them
7 January 2026
Reply from Ancestry.co.uk
Hi Jennifer, we’re sorry to hear you're having a frustrating experience. We want to help you sort out the photo deletion issue and look into your DNA matches with you. Please contact our customer support team at 0-800-032-6469 so we can access your account details and help resolve this as quickly as possible.
Dissapointing
Very difficult and frustrating search feature and additional fees required (as well as subscription) to actually see documents.
30 June 2026
Reply from Ancestry.co.uk
Hi Sally!
We regret any disappointment. We understand that it can take some time to get used to Ancestry, and we're eager to clarify our different subscription levels and help you get started!
We can first recommend our 'Getting Started Guides' linked below. As a first step, we recommend building your own family tree, beginning with what you know already and then working backward in time from there.
https://support.ancestry.co.uk/s/article/Getting-Started-Lesson-1-Starting-Your-Tree
Secondly, for UK members we offer different subscription plans, which members can select from depending on which access they require. You can see an overview of what's included per plan through the link below. Our UK Essentials plan includes access to selected civil UK records, our UK Premium plan includes access to all UK and Irish records, and our World Deluxe plan includes access to all Ancestry records internationally. All of these plans also include access to public family trees.
https://www.ancestry.co.uk/offers/subscribe
We hope this reply is helpful, but if you need assistance with anything in particular, please don't hesitate to contact our support team through the link below:
https://support.ancestry.co.uk/s/contactsupport
Many thanks for trying out Ancestry!
I am generally satisfied with the…
I am generally satisfied with the ancestry experience, I enjoy the fact that the site enables simple tree building, and is an excellent resource for family history records. I also subscribe to Pro-tools which I have found useful, but my research is very negatively impacted by the fact that Ancestry does not provide a chromosome browser. I have downloaded my DNA results and uploaded to all the sites that provide this vital tool. However as most of my useful matches have not done this, my progress to resolve a couple of family mysteries is limited. Please reconsider providing a chromosome browser for experienced users. I would pay extra for this tool.
30 June 2026
Reply from Ancestry.co.uk
Hi Marian! We are thrilled to hear that you are enjoying our tree-building tools, historical records, and Pro-Tools. We also appreciate your candid feedback regarding a chromosome browser. While we don't currently have any plans to offer this tool, we completely understand how valuable it is for experienced genealogists working through complex family mysteries. We appreciate your feedback!
Excellent site easy to use full of…
Excellent site easy to use full of useful information
30 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for the wonderful feedback, Mr. Terence! We are thrilled to hear that you are finding the site easy to use and filled with valuable information. Best of luck with your continued family history research!
A very satisfactory outcome
Finding a phone number to contact Ancestry wasn’t as easy as I’d hoped but once I got through to the AI Chat and then to Johan, things were very straightforward. Johan was excellent and dealt with my enquiry quickly and professionally.
30 June 2026
Reply from Ancestry.co.uk
Hi Michael! Thank you for taking the time to leave this review. We're glad to hear that your query was dealt with quickly and professionally by Johan.
In terms of reaching our support team, we do regret any difficulty you experienced in finding our number initially. If you ever need to reach us again, you can connect with our live chat here at https://support.ancestry.co.uk/s/contactsupport, or call us directly at +44 800 032 6469. Our phone lines are open Monday through Friday from 9:00 am to 9:00 pm GMT, and Saturday through Sunday from 12:00 pm to 9:00 pm GMT.
Many thanks for being a valued Ancestry member!
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